Efektivitas Kualitas Produk terhadap Keputusan Pembelian Konsumen: Literature Review Manajemen Pemasaran
Abstract
Quality products are the main key in winning market competition, which in turn will be able to provide higher satisfaction value to consumers. The purpose of this study was to see the effect of product quality on consumer purchasing decisions. The method in this article is a qualitative method with literature study or Library Research. The purpose of this article is to analyze existing theories by looking at their comparison with previous theories in the research literature. The literature used is literature from research results or reviews that are recorded in national and international scientific articles related to financial management. All articles used are sourced from the electronic literacy data search engine Mendeley and Google scholar. Based on the theory of several articles on the results and discussion, the conclusion in this article is that product quality has a positive effect on consumer purchasing decisions.
Keywords: consumers, product quality, purchasing decisions,
References
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Amanah, D., Hurriyati, R., Gaffar, V., Wibowo, L. A., & Harahap, D. A. (2017). Which is More Influential in Online Purchasing Decisions : Price or Trust ? Which is More Influential in Online Purchasing Decisions : Price or Trust ? November.
Anggita, R., & Ali, H. (2017). The Influence of Product Quality, Service Quality and Price to Purchase Decision of SGM Bunda Milk (Study on PT. Sarihusada Generasi Mahardika Region Jakarta, South Tangerang District).
Brata, B. H., Husani, S., & Ali, H. (2017). The Importance of Quality Products, Price, Promotion, and Location to Product Purcese Decision on Nitchi At PT. Jaya Swarasa Agung in Central Jakarta. Saudi Journal of Business and Management Studies. https://doi.org/10.21276/sjbms
Cheong &Jang. (2008). Determinants of Internet Usage in Ghanaian Hotels : The Case of the Greater Accra Region ( GAR ) Determinants of Internet Usage in Ghanaian Hotels : The Case of the Greater Accra Region ( GAR ). Journal of Hospitality & Leisure Marketing, 15(3), 37–41.
DE CORRAL, J. M. (1959). Severo Ochoa, winner of the Nobel Prize for physiology and medicine. His life and work. In Boletin cultural e informativo - Consejo General de Colegios Medicos de España (Vol. 22).
Djatmiko, T., & Pradana, R. (2016). Brand Image and Product Price; Its Impact for Samsung Smartphone Purchasing Decision. Procedia - Social and Behavioral Sciences, 219, 221– 227.
Dudu, O., & Agwu, M. (2014). A Review of The Effect of Pricing Strategies on The Purchase of Consumer Goods. International Journal of Research in Management, Science & Technology, 2(2), 88–102.
Ferdinand, T. dan. (2014). Analyzing the Influence of Price and Product Quality on Buying Decision. Jurnal EMBA, 2(3), 1255–1263.
Gan, C., & Wang, W. (2017). The influence of perceived value on purchase intention in social commerce context. Internet Research, 27(4), 772–785. https://doi.org/10.1108/IntR-06-2016-0164
Kazmi, A., & Mehmood, Q. S. (2016). The effect of electronic word of mouth communication and brand image on purchase intention: A case of consumer electronics in Haripur, Pakistan. Management Science Letters, 6, 409–508. https://doi.org/10.5267/j.msl.2016.5.003
Konuk, F. A. (2018). Price fairness, satisfaction, and trust as antecedents of purchase intentions towards organic food. Journal of Consumer Behaviour, 17(2), 141–148.
M, A., & Ali, H. (2017). MODEL KEPUASAN PELANGGAN: ANALISIS KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA MEREK PADA GIANT CITRA RAYA JAKARTA. Jurnal Manajemen. https://doi.org/10.24912/jm.v21i3.254
Novansa, H., & Ali, H. (1926). Purchase Decision Model: Analysis of Brand Image, Brand Awareness and Price (Case Study SMECO Indonesia SME products). Saudi Journal of Humanities and Social Sciences.
Permata Sari, D. (2021). FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN, KUALITAS PRODUK, HARGA KOMPETITIF, LOKASI (LITERATURE REVIEW MANAJEMEN PEMASARAN). 2(4).
Rödiger, M., Plaßmann, S., & Hamm, U. (2016). Organic consumers’ price knowledge, willingness-to-pay and purchase decision. British Food Journal, 118(11), 2732–2743. https://doi.org/10.1108/BFJ-04-2016-0164
Rosyid, A. N., Djoko W, H., & Widayanto. (2013). Pengaruh Kualitas Produk , Citra Merek , Harga dan Iklan Terhadap Keputusan Pembelian Sepeda Motor Honda Revo ( Studi Kasus pada Konsumen Sepeda Motor Honda Revo Astra Motor Kebumen ). Diponegoro Journal of Social and Politic, 1–8.
Setiawan, E. B., Wati, S., Wardana, A., & Ikhsan, R. B. (2020). Building trust through customer satisfaction in the airline industry in Indonesia: Service quality and price fairness contribution. Management Science Letters, 10(5), 1095–1102.
Setyadi, D. A. (2017). Build Customer Loyalty with CRM and Brand Image (Case Study on Giant Citra Raya). IOSR Journal of Business and Management, 19(01), 35–42.
VARAM, M., Hudaya, A., & Ali, H. (2019). Building a Purchase and Purchase Decision: Analysis of Brand Awareness and Brand Loyalty. Dinasti International Journal of Education Management And Social Science, 1(2), 235–248. https://doi.org/10.31933/DIJEMSS
Sutiyono, R., & Hadibrata, B. (2020). THE EFFECT OF PRICES, BRAND IMAGES, AND AFTER SALES SERVICE REINFORCED BAR STEEL PRODUCTS ON CONSUMER PURCHASING DECISIONS OF PT. KRAKATAU WAJATAMA OSAKA STEEL MARKETING. 1(6).
Yen, Y. S. (2019). Exploring the synergy effect of trust with other beliefs in television shopping. Management Decision, 58(3), 428–447. https://doi.org/10.1108/MD-11-20160814
Yu, C. C., Lin, P. J., & Chen, C. S. (2013). How brand image, country of origin, and selfcongruity influence internet users’ purchase intention. Social Behavior and Personality, 41(4), 599–611.
Published
2023-11-18
Section
Articles
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