The Influence Of Interpersonal Communication On Organization Performance : A Meta-Analysis
Keywords:
Interpersonal Communication; Organization Performance; Meta-analysis
Abstract
This study aims to investigate the significant impact of interpersonal communication on overall organisational performance. This type of research is a meta-analysis research. The inclusion criteria in the study are research from national or international journals indexed by SINTA and Scopus, research related to personal communication on organisational performance, research published in 2020-2024, and attach complete data in analysing the effect size value. The analysis includes a comprehensive review of the existing literature on the topic, covering a range of industries and organisational settings. The results of the meta-analysis indicated a strong positive influence between interpersonal communication and organisational performance with a value of rES=0.818; z= 0.629; p < 0.001) with a high effect size category. Furthermore, this study revealed that effective interpersonal communication can increase employee engagement, enhance collaboration, and improve problem-solving ability, which ultimately results in better organisational outcomes. The findings also highlight the importance of considering individual differences, such as personality traits and job complexity, in understanding the impact of interpersonal communication on organisational performance. The research has significant implications for organisational leaders and managers, who emphasise the importance of fostering a culture of open and effective communication within their organisations. By understanding the critical role interpersonal communication plays in driving organisational performance, leaders can develop targeted strategies to improve communication and
References
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Mackey, J. D., McAllister, C. P., Ellen, B. P., & Carson, J. E. (2021). A Meta-Analysis of Interpersonal and Organizational Workplace Deviance Research. Journal of Management, 47(3), 597–622. https://doi.org/10.1177/0149206319862612
Maria, E. (2019). The Influence Of Organizational Culture, Compensation And Interpersonal Communication In Employee Performance Through Work Motivation As Mediation. International Review of Management and Marketing, 9(5), 133–140. https://doi.org/10.32479/irmm.8615
Michael Sunday (Nigeria), A. (2018). Interpersonal Relationships and Organizational Performance: The Nigerian Public Sector in Perspective. Indian Journal of Commerce & Management Studies, IX(3), 75. https://doi.org/10.18843/ijcms/v9i3/08
Nabella, S. D., Rivaldo, Y., Kurniawan, R., Nurmayunita, Sari, D. P., Luran, M. F., Amirullah, Saputra, E. K., Rizki, M., Sova, M., Sidik, M., Nurhayati, & Wulandari, K. (2022). The Influence of Leadership and Organizational Culture Mediated by Organizational Climate on Governance at Senior High School in Batam City. Journal of Educational and Social Research, 12(5), 119–130. https://doi.org/10.36941/jesr-2022-0127
Narbaev, T. (2022). A META-ANALYSIS OF THE PUBLIC-PRIVATE PARTNERSHIP LITERATURE REVIEWS: EXPLORING THE IDENTITY OF THE FIELD. International Journal of Strategic Property Management, 26(4), 318–331. https://doi.org/10.3846/ijspm.2022.17860
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1793521
Öztop, F. (2023). A Meta-Analysis of the Effectiveness of Digital Technology-Assisted STEM Education. Journal of Science Learning, 6(2), 136–142. https://doi.org/10.17509/jsl.v6i2.52316
Rini, Y. W., & Anshori, M. I. (2023). The Role of Interpersonal Communication in Personal Development and Lifelong Learning for Employees. Indonesian Journal of Economic & Management Sciences, 1(3), 361–376. https://doi.org/10.55927/ijems.v1i3.4735
Riyanto, S., Endri, E., & Herlisha, N. (2021a). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. In Problems and Perspectives in Management (Vol. 19, Issue 3, pp. 162–174). LLC CPC Business Perspectives. https://doi.org/10.21511/ppm.19(3).2021.14
Riyanto, S., Endri, E., & Herlisha, N. (2021b). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. In Problems and Perspectives in Management (Vol. 19, Issue 3, pp. 162–174). LLC CPC Business Perspectives. https://doi.org/10.21511/ppm.19(3).2021.14
Saimi, S., Abdul Khalik, L., & Hidayati, F. (2024). Journal of Midwifery and Nursing The significance of the influence of job satisfaction on the performance of nurses in psychiatric hospital. In Journal of Midwifery and Nursing (Vol. 6, Issue 1).
Sembiring, N., Nimran, U., Astuti, E. S., & Utami, H. N. (2020). The effects of emotional intelligence and organizational justice on job satisfaction, caring climate, and criminal investigation officers’ performance. International Journal of Organizational Analysis, 28(5), 1113–1130. https://doi.org/10.1108/IJOA-10-2019-1908
Skałacka, K., & Pajestka, G. (2021). Digital or In-Person: The Relationship Between Mode of Interpersonal Communication During the COVID-19 Pandemic and Mental Health in Older Adults From 27 Countries. Journal of Family Nursing, 27(4), 275–284. https://doi.org/10.1177/10748407211031980
Susita, D., Ketut Sudiarditha, I. R., Purwana, D., Wolor, C. W., & Merdyantie, R. (2020). Does organizational commitment mediate the impact of organizational culture and interpersonal communication on organizational citizenship behavior? Management Science Letters, 10(11), 2455–2462. https://doi.org/10.5267/j.msl.2020.4.004
Taşdemir, F. (2022). Examination of the Effect of Stem Education on Academic Achievement: A Meta-Analysis Study. Education Quarterly Reviews, 5(2). https://doi.org/10.31014/aior.1993.05.02.489
Virgiawan, A. R., Riyanto, S., & Endri, E. (2021). Organizational culture as a mediator motivation and transformational leadership on employee performance. Academic Journal of Interdisciplinary Studies, 10(3), 67–79. https://doi.org/10.36941/AJIS-2021-0065
Wong, K., Chan, A. H. S., & Teh, P. L. (2020). How is work–life balance arrangement associated with organisational performance? A meta-analysis. International Journal of Environmental Research and Public Health, 17(12), 1–19. https://doi.org/10.3390/ijerph17124446
Xie, F., & Derakhshan, A. (2021). A Conceptual Review of Positive Teacher Interpersonal Communication Behaviors in the Instructional Context. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.708490
Adriani, P. A., Hino, P., Taminato, M., Okuno, M. F. P., Santos, O. V., & Fernandes, H. (2024). Non-violent communication as a technology in interpersonal relationships in health work: a scoping review. BMC Health Services Research, 24(1). https://doi.org/10.1186/s12913-024-10753-2
Ahmed, T., Khan, M. S., Thitivesa, D., Siraphatthada, Y., & Phumdara, T. (2020). Impact of employees engagement and knowledge sharing on organizational performance: Study of HR challenges in COVID-19 pandemic. Human Systems Management, 39(4), 589–601. https://doi.org/10.3233/HSM-201052
Al-Omari, Z. S., Alomari, K. A. A., & Aljawarneh, N. M. (2020). The role of empowerment in improving internal process, customer satisfaction, learning and growth. Management Science Letters, 10(4), 841–848. https://doi.org/10.5267/j.msl.2019.10.013
A.M., S., O.F., A., A.A., A., & I.O., A. (2023). Effective Communication: A Stimulant to Employees’ Performance in an Organization. International Journal of Literature, Language and Linguistics, 6(2), 1–10. https://doi.org/10.52589/ijlll-3k66o99i
Chen, J. K. C., & Sriphon, T. (2021). Perspective on COVID-19 pandemic factors impacting organizational leadership. Sustainability (Switzerland), 13(6). https://doi.org/10.3390/su13063230
Darmawan, D. (2024). Distribution of Six Major Factors Enhancing Organizational Effectiveness. Journal of Distribution Science, 22(4), 47–58. https://doi.org/10.15722/jds.22.04.202404.47
Diah Astuti, E., Yuliana, D., Satri Efendi, A., Setya Budiasningrum, R., Rosita, R., Setiawan, J., Administrasi Bisnis, P., & Jakarta, I. (2023). Keterampilan Interpersonal Skill dalam Dunia Kerja Interpersonal Skills at Work. Jurnal Pengabdian Masyarakat Global, 2(2).
Einwiller, S., Ruppel, C., & Stranzl, J. (2021). Achieving employee support during the COVID-19 pandemic – the role of relational and informational crisis communication in Austrian organizations. Journal of Communication Management, 25(3), 233–255. https://doi.org/10.1108/JCOM-10-2020-0107
Farooq Jan, M., Ahmad, I., Hanif Khan, M., Ali, N., & Ullah Khan Marwat, I. (2024). Mediating Effect of Organizational Justice and Organizational Commitment on the Relationship between Organizational Citizenship Behavior and Job Performance. 21(S4), 1671–1680. www.migrationletters.com
Guzeller, C. O., & Celiker, N. (2020). Examining the relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, Tourism, and Hospitality Research, 14(1), 102–120. https://doi.org/10.1108/IJCTHR-05-2019-0094
Hadiwijaya, H. (2017). Analisis Pengaruh Interpersonal Communication Terhadap Person Organiczation Fit dan Implikasinya pada Prestasi Kerja. In International Journal of Social Science and Business (Vol. 1, Issue 2). Hendra Hadiwijaya) Hendra Hadiwijaya.
Han, R., & Xu, J. (2020). A comparative study of the role of interpersonal communication, traditional media and social media in pro-environmental behavior: A China-based study. International Journal of Environmental Research and Public Health, 17(6). https://doi.org/10.3390/ijerph17061883
Hendriks, H., & Strick, M. (2020). A Laughing Matter? How Humor in Alcohol Ads Influences Interpersonal Communication and Persuasion. Health Communication, 35(14), 1821–1829. https://doi.org/10.1080/10410236.2019.1663587
Herdiansyah1, H., & Putri2, P. K. (2024). How to cite: Herdiansyah, H. et al (2024). The Influence of Interpersonal Communi-cation Skills, Self-Efficacy, and Public Perception Towards the Glass Ceiling Phenomenon Eduvest-Journal of Universal Studies, 4(2), 435–447. http://eduvest.greenvest.co.id
Hidayah, R., Wangid, M. N., Wuryandani, W., & Salimi, M. (2023). The Influence of Teacher Efficacy on Education Quality: A Meta-Analysis. International Journal of Educational Methodology, 9(2), 435–450. https://doi.org/10.12973/ijem.9.2.435
Lee, Y., Tao, W., Li, J. Y. Q., & Sun, R. (2020). Enhancing employees’ knowledge sharing through diversity-oriented leadership and strategic internal communication during the COVID-19 outbreak. Journal of Knowledge Management, 25(6), 1526–1549. https://doi.org/10.1108/JKM-06-2020-0483
Luky, A. Z., Kurniawati, T., & Cerya, E. (2021). The Effect of Interpersonal Communication and Work Motivation on Employee Performance in Padang City Regional Company Offices (PDAM).
Mackey, J. D., McAllister, C. P., Ellen, B. P., & Carson, J. E. (2021). A Meta-Analysis of Interpersonal and Organizational Workplace Deviance Research. Journal of Management, 47(3), 597–622. https://doi.org/10.1177/0149206319862612
Maria, E. (2019). The Influence Of Organizational Culture, Compensation And Interpersonal Communication In Employee Performance Through Work Motivation As Mediation. International Review of Management and Marketing, 9(5), 133–140. https://doi.org/10.32479/irmm.8615
Michael Sunday (Nigeria), A. (2018). Interpersonal Relationships and Organizational Performance: The Nigerian Public Sector in Perspective. Indian Journal of Commerce & Management Studies, IX(3), 75. https://doi.org/10.18843/ijcms/v9i3/08
Nabella, S. D., Rivaldo, Y., Kurniawan, R., Nurmayunita, Sari, D. P., Luran, M. F., Amirullah, Saputra, E. K., Rizki, M., Sova, M., Sidik, M., Nurhayati, & Wulandari, K. (2022). The Influence of Leadership and Organizational Culture Mediated by Organizational Climate on Governance at Senior High School in Batam City. Journal of Educational and Social Research, 12(5), 119–130. https://doi.org/10.36941/jesr-2022-0127
Narbaev, T. (2022). A META-ANALYSIS OF THE PUBLIC-PRIVATE PARTNERSHIP LITERATURE REVIEWS: EXPLORING THE IDENTITY OF THE FIELD. International Journal of Strategic Property Management, 26(4), 318–331. https://doi.org/10.3846/ijspm.2022.17860
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1793521
Öztop, F. (2023). A Meta-Analysis of the Effectiveness of Digital Technology-Assisted STEM Education. Journal of Science Learning, 6(2), 136–142. https://doi.org/10.17509/jsl.v6i2.52316
Rini, Y. W., & Anshori, M. I. (2023). The Role of Interpersonal Communication in Personal Development and Lifelong Learning for Employees. Indonesian Journal of Economic & Management Sciences, 1(3), 361–376. https://doi.org/10.55927/ijems.v1i3.4735
Riyanto, S., Endri, E., & Herlisha, N. (2021a). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. In Problems and Perspectives in Management (Vol. 19, Issue 3, pp. 162–174). LLC CPC Business Perspectives. https://doi.org/10.21511/ppm.19(3).2021.14
Riyanto, S., Endri, E., & Herlisha, N. (2021b). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. In Problems and Perspectives in Management (Vol. 19, Issue 3, pp. 162–174). LLC CPC Business Perspectives. https://doi.org/10.21511/ppm.19(3).2021.14
Saimi, S., Abdul Khalik, L., & Hidayati, F. (2024). Journal of Midwifery and Nursing The significance of the influence of job satisfaction on the performance of nurses in psychiatric hospital. In Journal of Midwifery and Nursing (Vol. 6, Issue 1).
Sembiring, N., Nimran, U., Astuti, E. S., & Utami, H. N. (2020). The effects of emotional intelligence and organizational justice on job satisfaction, caring climate, and criminal investigation officers’ performance. International Journal of Organizational Analysis, 28(5), 1113–1130. https://doi.org/10.1108/IJOA-10-2019-1908
Skałacka, K., & Pajestka, G. (2021). Digital or In-Person: The Relationship Between Mode of Interpersonal Communication During the COVID-19 Pandemic and Mental Health in Older Adults From 27 Countries. Journal of Family Nursing, 27(4), 275–284. https://doi.org/10.1177/10748407211031980
Susita, D., Ketut Sudiarditha, I. R., Purwana, D., Wolor, C. W., & Merdyantie, R. (2020). Does organizational commitment mediate the impact of organizational culture and interpersonal communication on organizational citizenship behavior? Management Science Letters, 10(11), 2455–2462. https://doi.org/10.5267/j.msl.2020.4.004
Taşdemir, F. (2022). Examination of the Effect of Stem Education on Academic Achievement: A Meta-Analysis Study. Education Quarterly Reviews, 5(2). https://doi.org/10.31014/aior.1993.05.02.489
Virgiawan, A. R., Riyanto, S., & Endri, E. (2021). Organizational culture as a mediator motivation and transformational leadership on employee performance. Academic Journal of Interdisciplinary Studies, 10(3), 67–79. https://doi.org/10.36941/AJIS-2021-0065
Wong, K., Chan, A. H. S., & Teh, P. L. (2020). How is work–life balance arrangement associated with organisational performance? A meta-analysis. International Journal of Environmental Research and Public Health, 17(12), 1–19. https://doi.org/10.3390/ijerph17124446
Xie, F., & Derakhshan, A. (2021). A Conceptual Review of Positive Teacher Interpersonal Communication Behaviors in the Instructional Context. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.708490
Published
2024-05-27
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Articles
Copyright (c) 2024 Rahmi Wahyuni
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
