PENGARUH JOB DEMAND TERHADAP KINERJA KARYAWAN YANG DIMEDIASI OLEH EMOTIONAL EXHAUSTION
DOI:
https://doi.org/10.31539/costing.v7i5.10248Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh job demand terhadap kinerja karyawan yang dimediasi oleh emotional exhaustion atau kelelahan emosional pada instansi X. Peneliti menggunakan sebanyak 75 responden sebagai sampel dengan metode simple random sampling yang berarti setiap anggota populasi memiliki peluang yang sama menjadi sampel. Metode pengumpulan data dengan mengisi kuesioner yang menggunakan skala likert, serta penyebaran kuesioner dengan menggunakan Google Form. Teknik analisis data yang digunakan yaitu Structural Equation Modeling-Partial Least Square (SEM PLS) dengan menggunakan inner model dan outer model. Hasil penelitian ini menunjukkan bahwa 1) Job demand berpengaruh positif dan signifikan terhadap emotional exhaustion 2) Emotional exhaustion berpengaruh positif dan signifikan terhadap kinerja karyawan 3) Job demand berpengaruh positif dan signifikan terhadap kinerja karyawan 4) job demand berpengaruh positif dan signifikan terhadap kinerja karyawan yang dimediasi oleh emotional exhaustion.
Kata Kunci: Job Demand, Emotional Exhaustion, Kinerja Karyawan.
References
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Bakker , A., & Demerouti , E. (2017). Job Demands-Resources Theory : Taking Stock and Looking Forward Job Demands – Resources Theory : Taking Stock and Looking Forward. Journal of Occupational Health Psychology At 20, 22(3), 273-285.
Bakker, A., & Evangelia, D. (2007). The Job-Demands-Resources model: state of the art. Journal of Managerial Psychology , Vol. 22, No.3 pp. 309-328.
Chin . (1988). The Partial Least Squares Approach for Structural Equation Modelling, in G.A. Marcoulides (Ed.) Modern Methods for Business Research, Lawrence Erlbaum Associates, Mahwah. pp. 295- 336. .
Chin , W., Thatcher, J., Wright, R., & Steel , D. (2013). Controlling for Common Method Variance in PLS Analysis: The Measured Latent Marker Variable Approach. In New Perspectives in Partial Least Squares and Related Methods. hal. 231–239).
Cropanzano , R., Rupp, D., & Byrne, Z. (2003 ). he relationship of emotional exhaustion to work attitudes,job performance, and organizational citizenship behaviors. Journal of Applied Psychology, 88(1), 160–169.
Demerouti, E., Bakker, A., Nachreiner , F., & Schaufeli , W. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512 .
Elst, T., Cavents, C., Daneels, K., Johannik, K., Baillien, E., Van den Broeck, A., et al. (2016). Job Demands–Resources Predicting Burnout and Work Engagement among Belgian Home Health Care Nurses: A Cross-Sectional Study. 64(6), 542-556.
Hair , J. (2014 ). A Primer on Partial Least Squares Strcutural Equation Modeeling (PLS-SEM) . SAGE Publications .
Imam , G. (2008). The Structural Equation Modeling Metode Alternatif dengan Partial Least Square. Edisi 2. Semarang : Badan Penerbit Universitas Diponegoro.
Jazilah. (2020). Analisis Pengaruh Job Demand terhadap Work Engagement melalui Burnout. Jurnal Ilmu Manajemen , 8(3), 1038-1049 .
Koopmans, L. (2014). Improving the Individual Work Performance Questionnaire using Rasch Analysis. Journal of Applied Measurement, 15(2) pp 160-175.
Kurnia, C., & Widigdo , A. (2021). Effect of work life balance, job demand, job insecurity on employee performance at PT Jaya Lautan global with employee weell beinga s a mediation variable . European journal of business and management research .
Kurnia, C., & Widigdo , A. (2021). Effect of Work-Life Balance, Job Demand, Job Insecurity on Employee Performance at PT Jaya Lautan Global with Employee Well-Being as a Mediation Variable. European Journal of Business and Management Research, 6(5).
Leiter, M., & Maslach, C. (2004). Areas of Worklife: A Structured Approach to Organizational Predictors of Job Burnout. Research in occupational stress and well-being, 3, 91-134.
Li, F., Jiang , L., Yao , X., & Li , Y. (2012 ). Job demands, job resources and safety outcomes : the roles of emotional exhaustion and safety compliance . Accident analysis and prevention .
Lovallo, W. (2005). Stress & health: Biological and psychological interactions (2nd ed.). Sage Publications, Inc.
Maria, A., Worfel, F., Wolter, C., Gusy, B., Rotter, M., & Renneberg, B. (2017). The Role of Job Demands and Job Resources in the Development of Emotional Exhaustion, Depression, and Anxiety Among Police Officers. Police Quarterly, 21(1), 1-26.
Maslach , C., & Goldberg, J. (1998 ). Prevention of burnout: New perspectives. Applied & Preventive Psychology. Scientific research an Academic publisher .
Maslach , C., & Leiter, M. (1997). The Truth about Burnout, Jossey-Bass .
Maslach, C., & Jackson , S. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113 .
Mathis, R., & Jackson , J. (2016). Manajemen Sumber Daya Manusia . Jakarta: Salemba Empat .
Podsakoff, N., LePine, J., & LePine, M. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior A meta-analysis. Journal of Applied Psychology, 92(2), 438–454.
Rothmann, S., & Buys. (2011). Job Demands And Resources, Psychological Conditions, Religious Coping And Work Engagement Of Reformed Church Ministers.
Sampson , W., & Akyeampong , O. (2014). Work-related stress in hotels: An analysis of the causes and effects among frontline hotel employees in the Kumasi Metropolis. . J Tourism Hospit, 3(2), 269-2167 .
Schaufeli , W., & Bakker , A. (2004 ). Job Demands, Job Resources, and their Relationship with Burnout and Engagement: a multi-sample study. Journal of Organizational Behavior .
Wibowo. (2016). Manajemen Kinerja . Jakarta: Rajawali Pers .
Wolor , Christian , W., Kurnianti, Destria, Zahra, Siti Fatimah , et al. (2020). The Importance of Work Life Balance on Employee Performance Millennial Generation in Indonesia. Journal of Critical Reviews.
Wright , T., & Cropanzano , R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83(3), 486–493.
Azharudeen, N., & Arulrajah, A. (2018). 2.6.4 The relationships among emotional demand, job demand, emotional exhaustion and turnover intention. International Business Research .
Babakus , E., cravens, D., Mark , J., & William C. Moncrief . (1999). The Role of Emotional Exhaustion in Sales Force Attitude and Behavior Relationships. . Journal of the Academy of Marketing Science, p.58-70.
Bakker , A., & Demerouti , E. (2017). Job Demands-Resources Theory : Taking Stock and Looking Forward Job Demands – Resources Theory : Taking Stock and Looking Forward. Journal of Occupational Health Psychology At 20, 22(3), 273-285.
Bakker, A., & Evangelia, D. (2007). The Job-Demands-Resources model: state of the art. Journal of Managerial Psychology , Vol. 22, No.3 pp. 309-328.
Chin . (1988). The Partial Least Squares Approach for Structural Equation Modelling, in G.A. Marcoulides (Ed.) Modern Methods for Business Research, Lawrence Erlbaum Associates, Mahwah. pp. 295- 336. .
Chin , W., Thatcher, J., Wright, R., & Steel , D. (2013). Controlling for Common Method Variance in PLS Analysis: The Measured Latent Marker Variable Approach. In New Perspectives in Partial Least Squares and Related Methods. hal. 231–239).
Cropanzano , R., Rupp, D., & Byrne, Z. (2003 ). he relationship of emotional exhaustion to work attitudes,job performance, and organizational citizenship behaviors. Journal of Applied Psychology, 88(1), 160–169.
Demerouti, E., Bakker, A., Nachreiner , F., & Schaufeli , W. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512 .
Elst, T., Cavents, C., Daneels, K., Johannik, K., Baillien, E., Van den Broeck, A., et al. (2016). Job Demands–Resources Predicting Burnout and Work Engagement among Belgian Home Health Care Nurses: A Cross-Sectional Study. 64(6), 542-556.
Hair , J. (2014 ). A Primer on Partial Least Squares Strcutural Equation Modeeling (PLS-SEM) . SAGE Publications .
Imam , G. (2008). The Structural Equation Modeling Metode Alternatif dengan Partial Least Square. Edisi 2. Semarang : Badan Penerbit Universitas Diponegoro.
Jazilah. (2020). Analisis Pengaruh Job Demand terhadap Work Engagement melalui Burnout. Jurnal Ilmu Manajemen , 8(3), 1038-1049 .
Koopmans, L. (2014). Improving the Individual Work Performance Questionnaire using Rasch Analysis. Journal of Applied Measurement, 15(2) pp 160-175.
Kurnia, C., & Widigdo , A. (2021). Effect of work life balance, job demand, job insecurity on employee performance at PT Jaya Lautan global with employee weell beinga s a mediation variable . European journal of business and management research .
Kurnia, C., & Widigdo , A. (2021). Effect of Work-Life Balance, Job Demand, Job Insecurity on Employee Performance at PT Jaya Lautan Global with Employee Well-Being as a Mediation Variable. European Journal of Business and Management Research, 6(5).
Leiter, M., & Maslach, C. (2004). Areas of Worklife: A Structured Approach to Organizational Predictors of Job Burnout. Research in occupational stress and well-being, 3, 91-134.
Li, F., Jiang , L., Yao , X., & Li , Y. (2012 ). Job demands, job resources and safety outcomes : the roles of emotional exhaustion and safety compliance . Accident analysis and prevention .
Lovallo, W. (2005). Stress & health: Biological and psychological interactions (2nd ed.). Sage Publications, Inc.
Maria, A., Worfel, F., Wolter, C., Gusy, B., Rotter, M., & Renneberg, B. (2017). The Role of Job Demands and Job Resources in the Development of Emotional Exhaustion, Depression, and Anxiety Among Police Officers. Police Quarterly, 21(1), 1-26.
Maslach , C., & Goldberg, J. (1998 ). Prevention of burnout: New perspectives. Applied & Preventive Psychology. Scientific research an Academic publisher .
Maslach , C., & Leiter, M. (1997). The Truth about Burnout, Jossey-Bass .
Maslach, C., & Jackson , S. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113 .
Mathis, R., & Jackson , J. (2016). Manajemen Sumber Daya Manusia . Jakarta: Salemba Empat .
Podsakoff, N., LePine, J., & LePine, M. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior A meta-analysis. Journal of Applied Psychology, 92(2), 438–454.
Rothmann, S., & Buys. (2011). Job Demands And Resources, Psychological Conditions, Religious Coping And Work Engagement Of Reformed Church Ministers.
Sampson , W., & Akyeampong , O. (2014). Work-related stress in hotels: An analysis of the causes and effects among frontline hotel employees in the Kumasi Metropolis. . J Tourism Hospit, 3(2), 269-2167 .
Schaufeli , W., & Bakker , A. (2004 ). Job Demands, Job Resources, and their Relationship with Burnout and Engagement: a multi-sample study. Journal of Organizational Behavior .
Wibowo. (2016). Manajemen Kinerja . Jakarta: Rajawali Pers .
Wolor , Christian , W., Kurnianti, Destria, Zahra, Siti Fatimah , et al. (2020). The Importance of Work Life Balance on Employee Performance Millennial Generation in Indonesia. Journal of Critical Reviews.
Wright , T., & Cropanzano , R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83(3), 486–493.
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2024-08-26
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