MANAJEMEN TEKNOLOGI: TINJAUAN PUSTAKA YANG SISTEMATIS
DOI:
https://doi.org/10.31539/costing.v7i5.10564Keywords:
Technostress, Technostress Management, TechnostressorsAbstract
Tinjauan literatur sistematis mengeksplorasi technostress dalam lingkungan kerja, terutama dalam lingkungan ekonomi dan bisnis. Stres, yang digambarkan sebagai tekanan mental yang memengaruhi individu sepanjang hidup mereka, secara khusus menyoroti stres kerja dan konsekuensinya yang parah—masalah kesehatan fisik/mental, penurunan kepuasan kerja, tingkat pergantian yang lebih tinggi, dan tingkat ketidakhadiran. Di sisi lain, tinjauan ini berfokus pada dampak kepuasan TI terhadap hasil perilaku, dengan menekankan kaitannya yang kurang dieksplorasi dengan sikap terkait pekerjaan. Bagian ini merinci penyebab, jenis, dan dampak technostress pada produktivitas dan kelelahan. Ini menguraikan berbagai studi, mengkategorikan, dan mengevaluasi tingkat dan jenis technostress dalam konteks faktor pribadi dan lingkungan. Selain itu, tinjauan ini mendalami faktor-faktor yang memengaruhi keseimbangan kerja-rumah. Akhirnya, dibahas dampak ganda teknologi—memungkinkan fleksibilitas tetapi menyebabkan jam kerja yang lebih panjang, kontak terus-menerus, dan pengurangan pelepasan dari pekerjaan. Bagian selanjutnya berencana untuk fokus pada metode, hasil, dan diskusi dari studi terbaru selama lima tahun terakhir untuk menganalisis faktor-faktor awal dalam manajemen technostress.
Kata Kunci: Technostress, Manajemen Technostress, Technostressor.
References
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Christ-Brendemühl, S., & Schaarschmidt, M. (2020). The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis. Journal of Business Research, 117(January), 378–388. https://doi.org/10.1016/j.jbusres.2020.06.021
Chuang, Y., Chiang, H., & Lin, A. (2024). Computers in Human Behavior remote work settings. 154(September 2023).
Çoklar, A. N. (2011). Technostress Levels of Social Network Users Based on ICTs in Turkey. 23(2), 171–182.
Fu, S., Li, H., Liu, Y., Pirkkalainen, H., & Salo, M. (2020). Social media overload, exhaustion, and use discontinuance: Examining the effects of information overload, system feature overload, and social overload. Information Processing and Management, 57(6), 102307. https://doi.org/10.1016/j.ipm.2020.102307
Gabbiadini, A., Paganin, G., & Simbula, S. (2023). Teaching after the pandemic: The role of technostress and organizational support on intentions to adopt remote teaching technologies. Acta Psychologica, 236(January). https://doi.org/10.1016/j.actpsy.2023.103936
Gao, S., & Zhao, X. (2024). International Journal o In ormation Management Social media overload and proactive – reactive innovation behaviour : A TTSC ramework perspective. 75(October 2021).
Goetz, T. M., & Boehm, S. A. (2020). Am I outdated? The role of strengths use support and friendship opportunities for coping with technological insecurity. Computers in Human Behavior, 107(May 2019), 106265. https://doi.org/10.1016/j.chb.2020.106265
Khedhaouria, A., Montani, F., Jamal, A., & Hussain Shah, M. (2024). Consequences of technostress for users in remote (home) work contexts during a time of crisis: The buffering role of emotional social support. Technological Forecasting and Social Change, 199(December 2023), 123065. https://doi.org/10.1016/j.techfore.2023.123065
Kreiner, G. E., & Hollensbe, E. C. (2006). No Title. 1–7.
Li, Y., & Wang, F. (2022). Challenge stressors from using social media for work and change-oriented organizational citizenship behavior: Effects of public service motivation and job involvement. Government Information Quarterly, 39(4), 101741. https://doi.org/10.1016/j.giq.2022.101741
Loh, X. M., Lee, V. H., Hew, J. J., Tan, G. W. H., & Ooi, K. B. (2023). The future is now but is it here to stay? Employees’ perspective on working from home. Journal of Business Research, 167(October 2021). https://doi.org/10.1016/j.jbusres.2023.114190
Marsh, E., Perez, E., & Spence, A. (2022). Computers in Human Behavior The digital workplace and its dark side : An integrative review. Computers in Human Behavior, 128, 107118. https://doi.org/10.1016/j.chb.2021.107118
Nastjuk, I., Trang, S., Adam, M. T. P., Tarafdar, M., Nastjuk, I., Trang, S., & Adam, M. T. P. (2023). Integrating and Synthesising Technostress Research : A Meta-Analysis on Technostress Creators , Outcomes , and IS Usage Contexts Integrating and Synthesising Technostress Research : A Meta-Analysis on ABSTRACT. European Journal of Information Systems, 00(00), 1–22. https://doi.org/10.1080/0960085X.2022.2154712
Pirkkalainen, H. P., Salo, M. S., Tarafdar, M. T., Makkonenmarkus, M., Pirkkalainen, H., & Salo, M. (2019). Deliberate or Instinctive ? Proactive and Reactive Coping for Technostress Deliberate or Instinctive ? Proactive and Reactive Coping for Technostress. Journal of Management Information Systems, 36(4), 1179–1212. https://doi.org/10.1080/07421222.2019.1661092
Saleem, S., Feng, Y., & Luqman, A. (2021). Excessive SNS use at work, technological conflicts and employee performance: A social-cognitive-behavioral perspective. Technology in Society, 65(January), 101584. https://doi.org/10.1016/j.techsoc.2021.101584
Scholze, A., & Hecker, A. (2024). The job demands-resources model as a theoretical lens for the bright and dark side of digitization. Computers in Human Behavior, 155(October 2023), 108177. https://doi.org/10.1016/j.chb.2024.108177
Selimović, J., Pilav-Velić, A., & Krndžija, L. (2021). Digital workplace transformation in the financial service sector: Investigating the relationship between employees’ expectations and intentions. Technology in Society, 66(June). https://doi.org/10.1016/j.techsoc.2021.101640
Shen, B., & Kuang, Y. (2022). Assessing the relationship between technostress and knowledge hiding—a moderated mediation model. Data and Information Management, 6(1), 100002. https://doi.org/10.1016/j.dim.2022.100002
Shi, S., Zhao, H., Li, H., Zhang, M., & Leung, W. K. S. (2024a). Investigating challenge and hindrance appraisals of enterprise social media use among hospitality employees: A technostress perspective. Tourism Management, 100(May 2023), 104814. https://doi.org/10.1016/j.tourman.2023.104814
Shi, S., Zhao, H., Li, H., Zhang, M., & Leung, W. K. S. (2024b). Investigating challenge and hindrance appraisals of enterprise social media use among hospitality employees: A technostress perspective. Tourism Management, 100(November 2022). https://doi.org/10.1016/j.tourman.2023.104814
Si, W., Khan, N. A., Ali, M., Amin, M. W., & Pan, Q. (2023). Excessive enterprise social media usage and employee creativity: An application of the transactional theory of stress and coping. Acta Psychologica, 232(September 2022). https://doi.org/10.1016/j.actpsy.2022.103811
Tandon, A., Dhir, A., Islam, N., Talwar, S., & Mäntymäki, M. (2021). Psychological and behavioral outcomes of social media-induced fear of missing out at the workplace. Journal of Business Research, 136(July), 186–197. https://doi.org/10.1016/j.jbusres.2021.07.036
Tarafdar, M., & Pullins, E. B. (2014). Examining impacts of technostress on the professional salesperson ’ s behavioural performance. September, 37–41. https://doi.org/10.1080/08853134.2013.870184
Taser, D., Aydin, E., Ozer, A., & Ro, Y. (2022). Computers in Human Behavior An examination o remote e-working and ow experience : The role o technostress and loneliness. 127(August 2021).
Taser, D., Aydin, E., Torgaloz, A. O., & Rofcanin, Y. (2022). An examination of remote e-working and flow experience: The role of technostress and loneliness. Computers in Human Behavior, 127(September 2021), 107020. https://doi.org/10.1016/j.chb.2021.107020
Torres, C. C. (2021). Adaptation and Validation of Technostress Creators and Technostress Inhibitors Inventories in a Spanish-Speaking Latin American Country. Technology in Society, 66(June), 101660. https://doi.org/10.1016/j.techsoc.2021.101660
Tuan, L. T. (2022). How and when does hospitality employees’ core beliefs challenge foster their proactive coping for technostress?: Examining the roles of promotion focus, job insecurity, and technostress. Journal of Hospitality and Tourism Management, 52(June), 86–99. https://doi.org/10.1016/j.jhtm.2022.05.017
Wang, X., Wuji, S., Liu, Y., Luo, R., & Qiu, C. (2024). Study on the impact of recommendation algorithms on user perceived stress and health management behaviour in short video platforms. Information Processing and Management, 61(3), 103674. https://doi.org/10.1016/j.ipm.2024.103674
Yang, F., Tang, J., Men, J., & Zheng, X. (2021). Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence. Journal of Retailing and Consumer Services, 63(June), 102683. https://doi.org/10.1016/j.jretconser.2021.102683
Ye, Y., & Chen, K. H. (2024). Hospitality employees and digital transformation: The mediating roles of alienation and motivation. International Journal of Hospitality Management, 119(February). https://doi.org/10.1016/j.ijhm.2024.103731
Yu, L., Chen, Y., & Gong, M. (2023a). The duality of ICT-mediated overload: Its nature and consequences. Information and Management, 60(8), 103864. https://doi.org/10.1016/j.im.2023.103864
Yu, L., Chen, Y., & Gong, M. (2023b). The duality of ICT-mediated overload: Its nature and consequences. Information and Management, 60(8). https://doi.org/10.1016/j.im.2023.103864
Zhang, Y., Shi, S., Guo, S., Chen, X., & Piao, Z. (2021). Audience management, online turbulence and lurking in social networking services: A transactional process of stress perspective. International Journal of Information Management, 56(August 2020), 102233. https://doi.org/10.1016/j.ijinfomgt.2020.102233
Zhao, X., Xia, Q., & Huang, W. (2020). Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes. Information and Management, 57(8), 103265. https://doi.org/10.1016/j.im.2020.103265
Zhu, Z., Zhao, M., Wu, X., Shi, S., & Leung, W. K. S. (2023). The dualistic view of challenge-hindrance technostress in accounting information systems: Technological antecedents and coping responses. International Journal of Information Management, 73(July), 102681. https://doi.org/10.1016/j.ijinfomgt.2023.102681.
Chandra, S., Shirish, A., & Srivastava, S. C. (2020). Theorizing technological spatial intrusion for ICT enabled employee innovation: The mediating role of perceived usefulness. Technological Forecasting and Social Change, 161(August), 120320. https://doi.org/10.1016/j.techfore.2020.120320
Christ-Brendemühl, S., & Schaarschmidt, M. (2020). The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis. Journal of Business Research, 117(January), 378–388. https://doi.org/10.1016/j.jbusres.2020.06.021
Chuang, Y., Chiang, H., & Lin, A. (2024). Computers in Human Behavior remote work settings. 154(September 2023).
Çoklar, A. N. (2011). Technostress Levels of Social Network Users Based on ICTs in Turkey. 23(2), 171–182.
Fu, S., Li, H., Liu, Y., Pirkkalainen, H., & Salo, M. (2020). Social media overload, exhaustion, and use discontinuance: Examining the effects of information overload, system feature overload, and social overload. Information Processing and Management, 57(6), 102307. https://doi.org/10.1016/j.ipm.2020.102307
Gabbiadini, A., Paganin, G., & Simbula, S. (2023). Teaching after the pandemic: The role of technostress and organizational support on intentions to adopt remote teaching technologies. Acta Psychologica, 236(January). https://doi.org/10.1016/j.actpsy.2023.103936
Gao, S., & Zhao, X. (2024). International Journal o In ormation Management Social media overload and proactive – reactive innovation behaviour : A TTSC ramework perspective. 75(October 2021).
Goetz, T. M., & Boehm, S. A. (2020). Am I outdated? The role of strengths use support and friendship opportunities for coping with technological insecurity. Computers in Human Behavior, 107(May 2019), 106265. https://doi.org/10.1016/j.chb.2020.106265
Khedhaouria, A., Montani, F., Jamal, A., & Hussain Shah, M. (2024). Consequences of technostress for users in remote (home) work contexts during a time of crisis: The buffering role of emotional social support. Technological Forecasting and Social Change, 199(December 2023), 123065. https://doi.org/10.1016/j.techfore.2023.123065
Kreiner, G. E., & Hollensbe, E. C. (2006). No Title. 1–7.
Li, Y., & Wang, F. (2022). Challenge stressors from using social media for work and change-oriented organizational citizenship behavior: Effects of public service motivation and job involvement. Government Information Quarterly, 39(4), 101741. https://doi.org/10.1016/j.giq.2022.101741
Loh, X. M., Lee, V. H., Hew, J. J., Tan, G. W. H., & Ooi, K. B. (2023). The future is now but is it here to stay? Employees’ perspective on working from home. Journal of Business Research, 167(October 2021). https://doi.org/10.1016/j.jbusres.2023.114190
Marsh, E., Perez, E., & Spence, A. (2022). Computers in Human Behavior The digital workplace and its dark side : An integrative review. Computers in Human Behavior, 128, 107118. https://doi.org/10.1016/j.chb.2021.107118
Nastjuk, I., Trang, S., Adam, M. T. P., Tarafdar, M., Nastjuk, I., Trang, S., & Adam, M. T. P. (2023). Integrating and Synthesising Technostress Research : A Meta-Analysis on Technostress Creators , Outcomes , and IS Usage Contexts Integrating and Synthesising Technostress Research : A Meta-Analysis on ABSTRACT. European Journal of Information Systems, 00(00), 1–22. https://doi.org/10.1080/0960085X.2022.2154712
Pirkkalainen, H. P., Salo, M. S., Tarafdar, M. T., Makkonenmarkus, M., Pirkkalainen, H., & Salo, M. (2019). Deliberate or Instinctive ? Proactive and Reactive Coping for Technostress Deliberate or Instinctive ? Proactive and Reactive Coping for Technostress. Journal of Management Information Systems, 36(4), 1179–1212. https://doi.org/10.1080/07421222.2019.1661092
Saleem, S., Feng, Y., & Luqman, A. (2021). Excessive SNS use at work, technological conflicts and employee performance: A social-cognitive-behavioral perspective. Technology in Society, 65(January), 101584. https://doi.org/10.1016/j.techsoc.2021.101584
Scholze, A., & Hecker, A. (2024). The job demands-resources model as a theoretical lens for the bright and dark side of digitization. Computers in Human Behavior, 155(October 2023), 108177. https://doi.org/10.1016/j.chb.2024.108177
Selimović, J., Pilav-Velić, A., & Krndžija, L. (2021). Digital workplace transformation in the financial service sector: Investigating the relationship between employees’ expectations and intentions. Technology in Society, 66(June). https://doi.org/10.1016/j.techsoc.2021.101640
Shen, B., & Kuang, Y. (2022). Assessing the relationship between technostress and knowledge hiding—a moderated mediation model. Data and Information Management, 6(1), 100002. https://doi.org/10.1016/j.dim.2022.100002
Shi, S., Zhao, H., Li, H., Zhang, M., & Leung, W. K. S. (2024a). Investigating challenge and hindrance appraisals of enterprise social media use among hospitality employees: A technostress perspective. Tourism Management, 100(May 2023), 104814. https://doi.org/10.1016/j.tourman.2023.104814
Shi, S., Zhao, H., Li, H., Zhang, M., & Leung, W. K. S. (2024b). Investigating challenge and hindrance appraisals of enterprise social media use among hospitality employees: A technostress perspective. Tourism Management, 100(November 2022). https://doi.org/10.1016/j.tourman.2023.104814
Si, W., Khan, N. A., Ali, M., Amin, M. W., & Pan, Q. (2023). Excessive enterprise social media usage and employee creativity: An application of the transactional theory of stress and coping. Acta Psychologica, 232(September 2022). https://doi.org/10.1016/j.actpsy.2022.103811
Tandon, A., Dhir, A., Islam, N., Talwar, S., & Mäntymäki, M. (2021). Psychological and behavioral outcomes of social media-induced fear of missing out at the workplace. Journal of Business Research, 136(July), 186–197. https://doi.org/10.1016/j.jbusres.2021.07.036
Tarafdar, M., & Pullins, E. B. (2014). Examining impacts of technostress on the professional salesperson ’ s behavioural performance. September, 37–41. https://doi.org/10.1080/08853134.2013.870184
Taser, D., Aydin, E., Ozer, A., & Ro, Y. (2022). Computers in Human Behavior An examination o remote e-working and ow experience : The role o technostress and loneliness. 127(August 2021).
Taser, D., Aydin, E., Torgaloz, A. O., & Rofcanin, Y. (2022). An examination of remote e-working and flow experience: The role of technostress and loneliness. Computers in Human Behavior, 127(September 2021), 107020. https://doi.org/10.1016/j.chb.2021.107020
Torres, C. C. (2021). Adaptation and Validation of Technostress Creators and Technostress Inhibitors Inventories in a Spanish-Speaking Latin American Country. Technology in Society, 66(June), 101660. https://doi.org/10.1016/j.techsoc.2021.101660
Tuan, L. T. (2022). How and when does hospitality employees’ core beliefs challenge foster their proactive coping for technostress?: Examining the roles of promotion focus, job insecurity, and technostress. Journal of Hospitality and Tourism Management, 52(June), 86–99. https://doi.org/10.1016/j.jhtm.2022.05.017
Wang, X., Wuji, S., Liu, Y., Luo, R., & Qiu, C. (2024). Study on the impact of recommendation algorithms on user perceived stress and health management behaviour in short video platforms. Information Processing and Management, 61(3), 103674. https://doi.org/10.1016/j.ipm.2024.103674
Yang, F., Tang, J., Men, J., & Zheng, X. (2021). Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence. Journal of Retailing and Consumer Services, 63(June), 102683. https://doi.org/10.1016/j.jretconser.2021.102683
Ye, Y., & Chen, K. H. (2024). Hospitality employees and digital transformation: The mediating roles of alienation and motivation. International Journal of Hospitality Management, 119(February). https://doi.org/10.1016/j.ijhm.2024.103731
Yu, L., Chen, Y., & Gong, M. (2023a). The duality of ICT-mediated overload: Its nature and consequences. Information and Management, 60(8), 103864. https://doi.org/10.1016/j.im.2023.103864
Yu, L., Chen, Y., & Gong, M. (2023b). The duality of ICT-mediated overload: Its nature and consequences. Information and Management, 60(8). https://doi.org/10.1016/j.im.2023.103864
Zhang, Y., Shi, S., Guo, S., Chen, X., & Piao, Z. (2021). Audience management, online turbulence and lurking in social networking services: A transactional process of stress perspective. International Journal of Information Management, 56(August 2020), 102233. https://doi.org/10.1016/j.ijinfomgt.2020.102233
Zhao, X., Xia, Q., & Huang, W. (2020). Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes. Information and Management, 57(8), 103265. https://doi.org/10.1016/j.im.2020.103265
Zhu, Z., Zhao, M., Wu, X., Shi, S., & Leung, W. K. S. (2023). The dualistic view of challenge-hindrance technostress in accounting information systems: Technological antecedents and coping responses. International Journal of Information Management, 73(July), 102681. https://doi.org/10.1016/j.ijinfomgt.2023.102681.
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2024-08-26
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