Dampak Motivasi Dan Komitmen Kerja Pada Organizational Citizenship Behavior (OCB) Dengan Kepuasan Kerja Sebagai Mediator (Studi Kasus Karyawan PT Angkasa Pura 1 Surabaya)
DOI:
https://doi.org/10.31539/costing.v7i4.10992Keywords:
Organizational Citizenship Behavior (OCB), Motivasi Kerja, Kepuasan Kerja, Komitmen Organisasi, PT Angkasa Pura 1 SurabayaAbstract
Penelitian ini bertujuan untuk mengevaluasi hubungan antara motivasi kerja, komitmen organisasi, kepuasan kerja, dan Organizational Citizenship Behavior (OCB) pada karyawan PT Angkasa Pura 1 Surabaya. Sampel yang digunakan dalam penelitian ini terdiri dari 80 karyawan yang dipilih secara acak. Pengumpulan data dilakukan melalui kuesioner dan dianalisis dengan menggunakan metode Structural Equation Modeling (SEM) Partial Least Squares (PLS). Hasil analisis menunjukkan bahwa motivasi kerja memiliki pengaruh positif terhadap kepuasan kerja dan OCB, serta pengaruh tidak langsung melalui kepuasan kerja. Komitmen organisasi ditemukan hanya mempengaruhi OCB secara positif. Selain itu, kepuasan kerja juga berdampak positif pada OCB. Kesimpulan dari penelitian ini adalah bahwa motivasi kerja, komitmen organisasi, dan kepuasan kerja merupakan faktor-faktor krusial yang mempengaruhi OCB karyawan di PT Angkasa Pura 1 Surabaya. Oleh karena itu, perusahaan disarankan untuk meningkatkan motivasi dan komitmen organisasi guna meningkatkan OCB, yang pada akhirnya dapat meningkatkan kinerja organisasi.
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Aryati, A. S., & Armanu. (2023). The Influence of Self-efficacy on Organizational Commitment and Ethical Behavior: The Role of Job Satisfaction. Jurnal Manajemen Teori Dan Terapan | Journal of Theory and Applied Management, 16(2), 321–338. https://doi.org/10.20473/jmtt.v16i2.43769
Basalamah, M. S. A., & As’ad, A. (2021). The Role of Work Motivation and Work Environment in Improving Job Satisfaction. Golden Ratio of Human Resource Management, 1(2), 94–103. https://doi.org/10.52970/grhrm.v1i2.54
Chegini, Z., Janati, A., Asghari-Jafarabadi, M., & Khosravizadeh, O. (2019). Organizational commitment, job satisfaction, organizational justice and self-efficacy among nurses. Nursing Practice Today, 6(2), 86–93. https://doi.org/10.18502/npt.v6i2.913
Firdaus, F., & Shaddiq, S. (2023). Organizational Citizenship Behavior in The Inspectorate of Banjarmasin City Government: The Role of Organizational Commitment and Job Satisfaction. JPPI (Jurnal Penelitian Pendidikan Indonesia). https://api.semanticscholar.org/CorpusID:266296458
Jordan, M. H., Schraeder, M., Field, H. S., & Armenakis, A. A. (2007). Organizational Citizenship Behavior, Job Attitudes, and the Psychological Contract. Military Psychology, 19, 259–271. https://api.semanticscholar.org/CorpusID:143145694
K, J., & Ranjit, G. (2022). Explicating intrinsic motivation’s impact on job performance: employee creativity as a mediator. Journal of Strategy and Management. https://api.semanticscholar.org/CorpusID:247356888
Khan, A. J., Bhatti, M. A., Hussain, A., Ahmad, R., & Iqbal, J. (2021). Employee Job Satisfaction in Higher Educational Institutes: A Review of Theories. Journal of South Asian Studies, 9(3), 257–266. https://doi.org/10.33687/jsas.009.03.3940
Kocman, A., & Weber, G. (2018). Job Satisfaction, Quality of Work Life and Work Motivation in Employees with Intellectual Disability: A Systematic Review. Journal of Applied Research in Intellectual Disabilities : JARID, 31(1), 1–22. https://doi.org/10.1111/jar.12319
Li, N., Zhang, L., Xiao, G., Chen, Z. J., & Lu, Q. (2020). Effects of organizational commitment, job satisfaction and workplace violence on turnover intention of emergency nurses: A cross-sectional study. International Journal of Nursing Practice, 26(6), 1–9. https://doi.org/10.1111/ijn.12854
Mathis, R. L., Jackson, J. H., Valentine, S. R., & Meglich, P. (2016). Human Resource Management. Cengage Learning. https://books.google.co.id/books?id=-ihBCgAAQBAJ
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. https://doi.org/https://doi.org/10.1016/1053-4822(91)90011-Z
Min, N., Ki, N., & Yoon, T. (2021). Public service motivation, job satisfaction, and the moderating effect of employment sector: a meta-analysis. International Review of Public Administration, 26, 135–155. https://api.semanticscholar.org/CorpusID:233936954
Omar, M. S., Mohd Idrus, I., & Jamal, N. A. (2021). The Influence of Job Motivation on Job Satisfaction: A Case Study of Polytechnic Academic Staff. Malaysian Journal of Social Sciences and Humanities (MJSSH), 6(1), 206–213. https://doi.org/10.47405/mjssh.v6i1.624
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563. https://doi.org/https://doi.org/10.1016/S0149-2063(00)00047-7
Putra, G. D., Pareke, F. J., & Praningrum, P. (2023). Role Of Organizational Citizenship Behavior As A Mediateer Of The Influence Of Competency And Work Satisfaction On The Duties Of Health Personnel In The Hospital Covid-19 Statute In The City Of Bengkulu. The Manager Review, 5(1), 121–140. https://doi.org/10.33369/tmr.v5i1.29738
Redondo, R., Sparrow, P., & ... (2019). … of Protean Careers on Talent Retention: Examining the Relationship Between Protean Career Orientation, Organizational Commitment, Job Satisfaction and Intention To Quit …. … International Journal of …, 1–37. https://www.tandfonline.com/doi/abs/10.1080/09585192.2019.1579247
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior. Pearson. https://books.google.co.id/books?id=UKy1jgEACAAJ
Sadiq, & Ahmad, M. S. (2020). Evaluation of organizational citizenship behavior in the context of organizational commitment: The case of hefei public service institutions, China. Public Administration Issues, 6, 51–66. https://doi.org/10.17323/1999-5431-2020-0-6-51-66
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2024-06-28
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