Pengaruh Gender, Disiplin Dan Kepatuhan Terhadap Kinerja Pelayanan Di Samsat Sidoarjo
Keywords:
Gender, Disiplin, Kepatuhan, kinerja
Abstract
Penelitian ini bertujuan untuk menilai kinerja Karywan Di Samsat Sidoajo , penelitian ini berkonsentrasi dalam hal Gender , Disiplin dan Kepatuhan yang dapat mempengaruhi Kinerja Karyawan, Medote Penelitian ini menggunakan medote Kwantitatif dengan populasi seluruh karywan yang di di SAMSAT Sidoarjo dengan jumlah sample jenuh sebanyak 109 Karyawan dan dengan menggunakan survei skala Likert untuk menguji hipotesis penelitian melalui program SPSS. Penelitian ini menghasil bahwa gender dan disiplin tidak berpengaruh secara positif dan signifikan akan tetapi kepatuhan berpengarih signifikan positif terhadap Kinerja. Selanjutnya gender, disiplin dan kepatuhan berpengaruh positif dan signifikan secara simultan terhadap kinerja karyawan SAMSAT Sidoarjo diterima. Terutama pada implikasi dilapangan selalu melakukan pengecekan porsenil setiap hari dan pada akhirnya membentuk karakter yang tinggi, yang pada akhirnya terbentuk habit / kebiasaan setiap personil. Dengan gender, disiplin dan kepatuhan akan berpengaruh positif terhadap. Keterbatasan Penelitian ini hanya melibatkan beberapa pekerja di Samsat Sidoarjo, jadi hasilnya tidak dapat digeneralisasi untuk semua pekerja di tempat kerja yang sama atau di wilayah yang lebih luas
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Mastella, M., Vancin, D., Perlin, M. and Kirch, G. (2021), "Board gender diversity: performance and risk of Brazilian firms", Gender in Management, 36(4), 498-518. https://doi.org/10.1108/GM-06-2019-0088
Milgram, S. (2009). Obedience to Authority: An Experimental View. New York: Harper Perennial.
Mor Barak, M. E. (2014). Managing diversity: Toward a globally inclusive workplace. Third Edition. Thousand oaks, Califoria: Sage Publications.
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Ubaidillah, Pompong ,Sri Rahayu (2023), Pengaruh Kompetensi, Pelatihan, dan Disiplin Kerja terhadap Kinerja, Journal on Education Volume 05, No. 04, Mei-Agustus 2023, pp. 10892-10900 E-ISSN: 2654-5497, P-ISSN: 2655-1365 Website: http://jonedu.org/index.php/joe
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Aprianingsih.(2023) Pengaruh Motivasi Kerja Dan Disiplin Kerja Terhadap Kinerja Pegawai (Unit Pelaksanaan Teknis Badan – Unit Pelayanan Pajak Daerah) UPTD–UPPD Samsat Mataram. Skripsi. Universitas Muhammadiyah Mataram.
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Blass, T. (1999). The Milgram Paradigm after 35 years: Some things we now know about obedience to authority. Journal of Applied Social Psychology, 29(5), 955–978. https://doi.org/10.1111/j.1559-1816.1999.tb00134.x
Broto,B. E. (2020) Pengaruh Kompensasi, Kepemimpinan Dan Disipilin Kerja Terhadap Kinerja Karyawan Pt Perkebunan Hijau Prayan Perdana. Ekonomi Bisnis Manajemen dan Akuntansi (EBMA), 2(1),17-27.
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Chrisler, J., & Lamer, S. (2016). Gender, Definitions of. in Nancy A. Naples (Ed.), Renee C. Hoogland (Co-ed.), Maithree Wickramasinghe (Co-ed.), Wai Ching Angela Wong (Co-ed.), The Wiley Blackwell Encyclopedia of Gender and Sexuality Studies, pp. 1-3. https://doi.org/10.1002/9781118663219.WBEGSS171
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Dwi, Kuswandi dan Sri Rahayu (2024), EXPLORING THE DYNAMICS OF LEADERSHIP, DISCIPLINE, WORKLOAD, AND MOTIVATION FOR IMPROVED PERFORMANCE, SSN No. 1978-3787 Open Journal Systems
Eagly, A. H. & Carli, L. L. (2007) Through the Labyrinth: The Truth About How Women Become Leaders. Brighton, Massachusetts: Harvard Business Review Press.
Ely, R. J., & Padavic, I. (2020) What's really holding women back? Harvard Business Review, (March–April), 58-67.
Freimuth, M., & Hornstein, G. (1982). A critical examination of the concept of gender. Sex Roles, 8, 515-532. https://doi.org/10.1007/BF00287716
Gibson, S. (2018). Obedience without orders: Expanding social psychology's conception of 'obedience'. The British journal of social psychology, 58(1), 241-259. https://doi.org/10.1111/bjso.12272.
Grant Thornton. (2021) Women in business 2021: A window of opportunity. Chicago: Grant Thornton
Hafid, H. (2018) Pengaruh Kompetensi, Kepemimpinan Dan Disiplin Kerja Terhadap Kinerja Pegawai Pada Samsat Polewali Mandar. DeReMa (Development Research of Management) Jurnal Manajemen, 13(2), 286-310. http://dx.doi.org/10.19166/derema.v13i2.1004
Hasibuan, M. S. P. (2009) Manajemen Dasar, Pengertian dan Masalah. Jakarta: Bumi Aksara.
Hartatik, I. P. (2018) Mengembangkan Sumber Daya Manusia. Yogyakarta: Laksana.
Hooda, S. (1964). Discipline and Society. Sociological Bulletin, 13, 61-72. https://doi.org/10.1177/0038022919640106
Huberts, L., Anechiarico, F., & Six, S. (Eds.). (2008). Local Integrity Systems: World Cities Fighting Corruption and Safeguarding Integrity. Amsterdam: Clue+
Irawan,D., Kusjono, G. & Suprianto. (2021) Pengaruh Disiplin Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai Negeri Sipil Pada Kantor Kecamatan Serpong. Jurnal Ilmiah Mahasiswa (JIMAWA), 1(3), 176–185. https://doi.org/10.32493/jmw.v1i3.15117
Kaposi, D. (2017). The resistance experiments: Morality, authority and obedience in Stanley Milgram's account. Journal for The Theory of Social Behaviour, 47(4), 382-401. https://doi.org/10.1111/JTSB.12137
Levin, S. (2017, September 14). Google 'segregates' women into lower-paying jobs, stifling careers, lawsuit says. The Guardian. https://www.nytimes.com/2024/05/20/science/new-species-amazon
Lindsey, L. L. (2016). Gender roles: A sociological perspective (6th ed.). New York: Routledge.
Mangkunegara, A.A.A.P. (2017) Manajemen Sumber Daya Manusia Perusahaan, Bandung : Remaja Rosdakarya.
Mastella, M., Vancin, D., Perlin, M. and Kirch, G. (2021), "Board gender diversity: performance and risk of Brazilian firms", Gender in Management, 36(4), 498-518. https://doi.org/10.1108/GM-06-2019-0088
Milgram, S. (2009). Obedience to Authority: An Experimental View. New York: Harper Perennial.
Mor Barak, M. E. (2014). Managing diversity: Toward a globally inclusive workplace. Third Edition. Thousand oaks, Califoria: Sage Publications.
Odhiambo, Okello E. "Effect of Budgetary Compliance on Performance of County Governments in Kenya."PhD dissertation., University of Nairobi, 2022.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Park, S. (2021). Gender and performance in public organizations: A research synthesis and research agenda. Public Management Review, 23(6), 929-948. https://doi.org/10.1080/14719037.2020.1730940
Prasetyo,E. T. & Marlina, P. (2019) Pengaruh Disiplin Kerja dan Kepuasan Kerja Terhadap Kinerja Karyawan. Jurnal Inspirasi Bisnis dan Manajemen,3(1), 21-30. http://dx.doi.org/10.33603/jibm.v3i1.2080
Provasi, R., & Harasheh, M. (2021). Gender diversity and corporate performance: Emphasis on sustainability performance. Corporate Social Responsibility and Environmental Management, 28(1), 127-137. https://doi.org/10.1002/csr.2037
Rivai, V. (2009). Manajemen Sumber Daya Manusia Untuk Perusahaan. Jakarta : Raja Grafindo Persada.
Samsat Sungailiat. (2021) Pelayanan Publik “Apa dan Mengapa Ada Pelayanan Publik?
Sarbani. (2014). Good practices pendidikan nilai, moral dan karakter kepatuhan di sekolah. Yogjakarta: Aswaja Pressindo.
Sastrohadiwiryo, S. (2003) Manajemen Tenaga Kerja Indonesia, Pendekatan Administrasi dan Operasional. Jakarta: Bumi Aksara.
Simorangkir, A., Pakpahan, B., & Ariawan, S. (2021). The Role of Leadership In Improving Employee Discipline. Jurnal Christian Humaniora, 5(1), 125-132. https://doi.org/10.46965/jch.v5i1.623
Somers, M. (2022) Women are less likely than men to be promoted. Here’s one reason why.
Staats, E. B. (2000) Public Service and the Public Interest. London: Routledge. https://doi.org/10.4324/9780429497957-32
Syiva, S., Lestari, R., Lil'alamin, E., & Putra, R. (2022). The Effect Of Work Discipline, Work Motivation, Work Ethics And Work Environment On Employee Work Productivity (Literature Review). Worldview (Jurnal Ekonomi Bisnis dan Sosial Sains), 2(1), 43-60 https://doi.org/10.38156/worldview.v2i1.195
Sutedjo, A. D. & Kempa, S. (2017) Pengaruh Kompensasi Dan Disiplin Kerja Terhadap Kinerja Karyawan Pt. Modern Widya Tehnical Cabang Jayapura. AGORA, 5(3)
Sutrisno, E. (2019). Manajemen Sumber Daya Manusia. Cetak kesebelas. Jakarta: Prananda Media Group.
Tyler, T. R. (2006). Why people obey the law. Princeton University Press.
Tyler, T. R., & Blader, S. L. (2005). Can businesses effectively regulate employee conduct? The antecedents of rule following in work settings. Academy of Management Journal, 48(6), 1143-1158. https://doi.org/10.5465/amj.2005.19573114
Ubaidillah, Pompong ,Sri Rahayu (2023), Pengaruh Kompetensi, Pelatihan, dan Disiplin Kerja terhadap Kinerja, Journal on Education Volume 05, No. 04, Mei-Agustus 2023, pp. 10892-10900 E-ISSN: 2654-5497, P-ISSN: 2655-1365 Website: http://jonedu.org/index.php/joe
Unger, R., & Crawford, M. (1993). Sex and Gender—The Troubled Relationship Between Terms and Concepts. Psychological Science, 4(2), 122 - 124. https://doi.org/10.1111/j.1467-9280.1993.tb00473.x
UNICEF. (2017). Gender equality: Glossary of terms and concepts. Nepal: UNICEF Regional Office for South Asia
Veronika, S. (2017) Pengaruh Disiplin Kerja Terhadap Kualitas Pelayanan Pengurusan Pajak Kendaraan Bermotor (PKB) Di Kantor UPT SAMSAT Aek Kanopan Labuhan Batu Utara. Skripsi. Universitas Muhammadiyah Sumatera Utara
Vigoda-Gadot, E. (2007). Citizens' Perceptions Of Politics And Ethics In Public Administration: A Five-Year National Study Of Their Relationship To Satisfaction With Services, Trust In Governance, And Voice Orientations. Journal of Public Administration Research and Theory, 17(2), 285-305. https://doi.org/10.1093/jopart/muj018
Wattis, L., Standing, K., & Yerkes, M. A. (2013) Mothers and work–life balance: Exploring the contradictions and complexities involved in work–family negotiation. Community, Work & Family, 16(1), 1-19. https://doi.org/10.1080/13668803.2012.722008
World Health Organization. (2022). Gender and health.
Yamamori, N. (2019, June 13) 'There are almost no women in power': Tokyo's female workers demand change. The Guardian.
Yasmin, A. A., Krismantari,I. & Tamara, N. (2020, Maret 18) Kasus Aice: dilema buruh perempuan di Indonesia dan pentingnya kesetaraan gender di lingkungan kerja. The Conversation.
Published
2024-07-02
Section
Articles
Copyright (c) 2024 Sofyan Windiyanto, Kuswandi Kuswandi, Sri Rahayu
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
