Examine the Women Communication Managerial Skill at PT LAZ Coal Indonesia

Dedy Gunawan; Nurannafi Farni Syam Maella; Sanhari Prawiradiredja; Citra Rani Angga Riswari

doi:10.31539/costing.v7i4.11142

Dedy Gunawan Universitas dr Soetomo
Nurannafi Farni Syam Maella Universitas dr Soetomo
Sanhari Prawiradiredja Universitas dr Soetomo
Citra Rani Angga Riswari Universitas dr Soetomo

DOI: https://doi.org/10.31539/costing.v7i4.11142

Keywords: Communication Managerial, Strategic Communication, Women Manager

Abstract

Efficient communication plays a crucial role in effective management, especially in the coal mining industry. This industry requires strong interpersonal and leadership skills due to its intricate stakeholder relationships and demanding operational environments. This case study explores the communication-based managerial skills of women leaders at PT LAZ Coal Indonesia, a well-known coal mining company in the region. The study follows the methodological approach of Robert K. Yin. The existing literature on communication in the mining industry emphasizes the significance of strategic communication in effectively managing intricate stakeholder dynamics, promoting teamwork, and facilitating organizational transformation. Research has highlighted the specific communication obstacles that women encounter in industries dominated by men. These challenges include overcoming gender biases and establishing credibility.

This qualitative case study utilized in-depth interviews with a purposive sample of two women managers at PT LAZ Coal Indonesia, encompassing mid-level supervisors to senior executives. The interviews delved into the participants' communication strategies, leadership approaches, and experiences in navigating the organizational culture. In addition, the researchers observed the women managers in their work environments and analyzed company documents to cross-reference the data. The research uncovers that the female managers at PT LAZ Coal Indonesia have honed a variety of communication-focused managerial abilities, such as attentive listening, compassionate issue resolution, and the tactical utilization of both formal and informal communication avenues. These skills have allowed them to establish trust with their teams, efficiently handle stakeholder relationships, and bring about organizational change. Nevertheless, the women encountered obstacles, including the task of maneuvering through gender-based biases and the requirement to adjust their communication styles to fit into the predominantly male organizational culture. This study offers valuable insights into the communication-based managerial skills of women leaders in the coal mining industry, showcasing their adeptness in navigating intricate organizational dynamics and cultivating collaborative work environments. The findings could potentially shape the creation of training and mentorship programs for women who aspire to be leaders. Additionally, they could add to our knowledge of communication strategies based on gender in industries that are predominantly male-dominated.

References

[1] S. Cutlip, A. Center, and G. Broom, Effective Public Relations, 9th ed. Prenada Media Group, 2016.
[2] M. Laoworapong, S. Supattarakul, and F. W. Swierczek, “Corporate governance, board effectiveness, and performance of Thai listed firms,” AU Journal of Management, vol. 13, no. 1, pp. 25–40, 2015.
[3] A. Pang, E. Yingzhi Tan, R. Song-Qi Lim, T. Yue-Ming Kwan, and P. Bhardwaj Lakhanpal, “Building effective relations with social media influencers in Singapore,” Media Asia, vol. 43, no. 1, pp. 56–68, 2016.
[4] D. Ivy and P. Backlund, GenderSpeak: Personal effectiveness in gender communication. McGraw-Hill Humanities/Social Sciences/Languages, 2004.
[5] A. P. Hele and N. F. S. Maela, “Peningkatan Pelayanan Berbasis Strategi Komunikasi Organisasi pada RSUD Luwu,” Jurnal Komunikasi Profesional, 2018, doi: 10.25139/jkp.v2i1.910.
[6] D. Susilo, A. Baihaqi, N. F. S. Maela, and I. Fitriyah, “Komunikasi Keluarga Buruh Migran Indonesia: Hambatan dan Penyelesaian,” JIKE : Jurnal Ilmu Komunikasi Efek, 2018, doi: 10.32534/jike.v1i2.157.
[7] A. Pertiwi, R. A. E. Jusnita, and N. F. S. Maela, “Ramadan dan Promosional: Strategi Komunikasi Pemasaran PT Unilever Indonesia Tbk,” Jurnal Komunikasi Profesional, 2019, doi: 10.25139/jkp.v3i1.1699.
[8] 565–582. doi:10.1016/j.jaridenv.2004.03.022 Wood, E.., Tappan, G.., Hadj, A., 2004. Understanding the drivers of agricultural land use change in south-central Senegal. J. Arid Environ. 59 et al., “Biofuels in sub-Sahara Africa: Drivers, impacts and priority policy areas,” Renewable and Sustainable Energy Reviews, 2015, doi: 10.1016/j.rser.2015.02.006.
[9] R. Frankenberg, “White women, race matters: The social construction of whiteness.” Minneapolis, MN: University of Minnesota Press, 1993.
[10] D. Susilo and R. Sugihartati, “Being power and powerless: Dynamics on Indonesian women’s minister,” Humanities and Social Sciences Reviews, 2019, doi: 10.18510/hssr.2019.7564.
[11] M. A. Paludi and F. L. Denmark, Women and leadership. 2018. doi: 10.1007/978-3-319-72182-8.
[12] M. R. Mohd Nor and Inayatillah, “Women’s Marginalization from Public Spaces: The Case of Aceh,” Asian Women, 2011.
[13] I. Darmawan, “The Rise of Women Leaders in the Philippines: A Study of Corazon Aquino and Gloria Macapagal-Arroyo,” The Berkeley McNair Research Journal, 1939.
[14] M. Begum, “Female Leadership in Public Religious Space: An Alternative Group of Women in Tablighi Jamaat in Bangladesh,” Journal of International Development and Cooperation, vol. 22, no. 1, pp. 25–36, 2016.
[15] D. Susilo and A. Kodir, “Women’s Leadership through the Context of Rembang Movement,” in 2nd ICOCSPA Conference proceeding. Retrieved from: http://repository. unitomo. ac. id/992, 2016.
[16] U. Umar, “Female leadership in organisational communication perspective: A systematic literature review,” Jurnal Studi Komunikasi, vol. 5, no. 2, pp. 453–470, Jun. 2021, doi: 10.25139/jsk.v5i2.3508.
[17] K. Celis, S. Childs, J. Kantola, and M. L. Krook, “Rethinking women’s substantive representation,” Representation, 2008, doi: 10.1080/00344890802079573.
[18] A. Fida and C. M. Karam, “The formative role of contextual hardships in women’s career calling,” J Vocat Behav, no. December 2017, pp. 0–1, 2019, doi: 10.1016/j.jvb.2019.02.008.
[19] C. T. Mohanty, A. Russo, and L. Torres, “Third World women and the politics of feminism,” Third World women and the politics of feminism, 1991, doi: 10.2307/40149059.
[20] Fallows, “How Women and Men Use the Internet.”
[21] C. Kramarae, Women and men speaking: Frameworks for analysis. Rowley, MA: Newbury House, 1981.
[22] M. Chesney-Lind, “Media Misogyny: Demonizing ‘Violent’ Girls and Women,” in MAKING TROUBLE, 1999.
[23] M. Porter, “Feminism is a good woman: Reflections on the use of ideas in the women’s movement in Indonesia,” Asian J Women Stud, 2003, doi: 10.1080/12259276.2003.11665941.
[24] K. H. Dewi, “Javanese Women and Islam: Identity Formation since the Twentieth Century,” Southeast Asia Studies, 2012.
[25] T. L. Prabowo and I. Irwansyah, “Media Komunikasi Digital PolisiKu: Pelayanan Publik Polri kepada Masyarakat,” Jurnal Studi Komunikasi, vol. 2, no. 3, 2018, doi: 10.25139/jsk.v2i3.1174.
[26] S. Nursanti, W. Utamidewi, and Y. Tayo, “Kualitas Komunikasi Keluarga tenaga kesehatan dimasa Pandemic Covid-19,” Jurnal Studi Komunikasi, vol. 5, no. 1, p. 233, Feb. 2021, doi: 10.25139/jsk.v5i1.2817.
[27] L. U. E. Safitri, “Conflict management of Lake Toba halal tourism planning in the perspective of organisational communication,” Jurnal Studi Komunikasi, vol. 5, no. 2, pp. 349–364, Jun. 2021, doi: 10.25139/jsk.v5i2.3573.
[28] M. N. Husain, E. F. Harahap, Y. C. Bachtiar, P. Diawati, and E. R. N. Santos, “The sustainability development dilemma in green public relations: part of CSR failure?,” Jurnal Studi Komunikasi, vol. 7, no. 3, pp. 759–778, 2023.
[29] R. Shaham, “Case Study III—Politics and Gender: Women in Roles of Political Leadership,” Leiden, The Netherlands: Brill, 2018, pp. 145–163. doi: https://doi.org/10.1163/9789004369542_009.
[30] L. K. Alfirdaus and R. W. Nugroho, “Needed but Neglected: Women Activists as Vote Getters in Elections at the Local Level,” Jurnal Politik, vol. 5, no. 1, p. 95, 2019, doi: 10.7454/jp.v5i1.246.
[31] S. Craft and W. Wanta, “Women in the newsroom: Influences of female editors and reporters on the news agenda,” Journal Mass Commun Q, 2004, doi: 10.1177/107769900408100109.
[32] R. Lang and I. Rybnikova, “Discursive constructions of women managers in German mass media in the gender quota debate 2011-2013,” Gend Manag, 2016, doi: 10.1108/GM-02-2016-0017.
[33] C. Elmore, “Turning points and turnover among female journalists: Communicating resistance and repression,” Women’s Studies in Communication, vol. 32, no. 2, pp. 232–254, 2009.
[34] D. Wilson, “Exploring the working life of a female politician,” Women in Management Review, 2003, doi: 10.1108/09649420310507479.
[35] R. K. Yin, Case study research: Design and methods, vol. 5. sage, 2009.
[36] Z. Zulaikha, D. Susilo, A. Mustofa, and C. C. G. Dizon, “Communicating Public Information Disclosure and E-government Strategy in Pamekasan,” Nyimak: Journal of Communication, vol. 8, no. 1, pp. 171–191, 2024.