Impact Of Tourist Experience On Satisfaction And Revisit Intention: A Bibliometric Review And Content Analysis
Keywords:
Tourist Experience, Satisfaction, Revisit Intention, Bibliometric Analysis, Content Analysis
Abstract
The tourism industry is currently experiencing significant growth and plays a pivotal role in the global economy and contributes significantly to the global Gross Domestic Product (GDP). However, research examining the tourism industry will decline in 2024, especially those related to the topic of the influence of tourist experiences on satisfaction and intention to visit again. So, it is important to conduct further research to enrich research in similar fields and topics. This study aims to map the trend, conceptual structure, and know what kind of tourist experience are used to influence satisfaction and revisit intention in tourism research using bibliometrics and content analysis method, with data sourced from the Scopus and Web of Science databases, totaling 155 papers. From these papers, it is evident that the trends or keywords strongly related to this study's topic are "satisfaction," "loyalty" and "antecedents". Additionally, the tourist experiences that often influence tourists’ satisfaction and revisit intention are memorable and emotional experiences consisting of positive emotion, service, quality of destination, destination image, and culture. Therefore, marketers or organizations should continue to improve the quality and services at tourist attractions so that they can provide tourists with a good experience.
References
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Aria, M., & Cuccurullo, C. (2017). bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959–975.
Atik, H. (2018). Faktor-Faktor Yang Mempengaruhi Niat Mahasiswa Akuntansi Untuk Melakukan Pengungkapan Kecurangan (Studi Empiris Pada Mahasiswa Program Studi S1 Akuntansi Angkatan 2014 Universitas Muhammadiyah Ponorogo). Universitas Muhammadiyah Ponorogo.
Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785–804. https://doi.org/10.1016/S0160-7383(99)00108-5
Chen, H., Wang, Y., & Li, N. (2022). Research on the relationship of consumption emotion, experiential marketing, and revisit intention in cultural tourism cities: A case study. Frontiers in Psychology, 13, 894376. https://doi.org/10.3389/fpsyg.2022.894376
Cheung, M. L., Leung, W. K. S., Cheah, J.-H., Koay, K. Y., & Hsu, B. C.-Y. (2021). Key tea beverage values driving tourists’ memorable experiences: an empirical study in Hong Kong-style café memorable experience. International Journal of Culture, Tourism and Hospitality Research, 15(3), 355–370. https://doi.org/10.1108/IJCTHR-08-2020-0188
Chiu, W., Zeng, S., & Cheng, P. S.-T. (2016). The influence of destination image and tourist satisfaction on tourist loyalty: a case study of Chinese tourists in Korea. International Journal of Culture, Tourism and Hospitality Research, 10(2), 223–234. https://doi.org/10.1108/IJCTHR-07-2015-0080
Chivandi, A., Samuel, O., & Muchie, M. (2020). African cultures as tourism innovative capability in South African tourism sector: a Gauteng Province perspective. Geo Journal of Tourism and Geosites, 30, 917–925. https://doi.org/10.30892/gtg.302spl19-523
Ding, G., & Wu, J. (2022). Influence of tourism safety perception on destination image: A case study of Xinjiang, China. Sustainability, 14(3), 1663. https://doi.org/10.3390/su14031663
DJ, P. (1965). NETWORKS OF SCIENTIFIC PAPERS. Science (New York, NY), 149(3683), 510–515.
Elhosiny, S. M., Hassan, T. H., Josan, I., Salem, A. E., Abdelmoaty, M. A., Herman, G. V., Wendt, J. A., Janzakov, B., Mahmoud, H. M. E., & Abuelnasr, M. S. (2023). Oradea’s Cultural Event Management: The Impact of the ‘Night of the Museums’ on Tourist Perception and Destination Brand Identity. Sustainability, 15(21), 15330. https://doi.org/10.3390/su152115330
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Fournier, S., & Mick, D. G. (1999). Rediscovering satisfaction. Journal of Marketing, 63(4), 5–23. https://doi.org/10.1177/002224299906300403
Hosany, S., & Gilbert, D. (2010). Measuring tourists’ emotional experiences toward hedonic holiday destinations. Journal of Travel Research, 49(4), 513–526. https://doi.org/10.1177/0047287509349267
Iskandar, A., & Saragih, R. (2018). Pengaruh Sikap ke Arah Perilaku, Norma Subjektif, dan Persepsi Kontrol Atas Perilaku Terhadap Niat dan Perilaku Whistleblowing CPNS (The Influence of Attitude Toward the Behavior, Subjective Norms, and Perceived Behavioral Control on Whistleblowing Intention and Behavior of CPNS). Jurnal Tata Kelola & Akuntabilitas Keuangan Negara, 4, 63–84.
Kang, M., & Gretzel, U. (2012). Effects of podcast tours on tourist experiences in a national park. Tourism Management, 33(2), 440–455. https://doi.org/10.1016/j.tourman.2011.05.005
Kim, H., Woo, E., & Uysal, M. (2015). Tourism experience and quality of life among elderly tourists. Tourism Management, 46, 465–476. https://doi.org/10.1016/j.tourman.2014.08.002
Kim, J.-H., Ritchie, J. R. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12–25. https://doi.org/10.1177/0047287510385467
Knutson, B. J., Beck, J. A., Kim, S., & Cha, J. (2010). Service quality as a component of the hospitality experience: Proposal of a conceptual model and framework for research. Journal of Foodservice Business Research, 13(1), 15–23. https://doi.org/10.1080/15378021003595889
Lee, N. R., & Kotler, P. (2011). Social marketing: Influencing behaviors for good. SAGE publications.
Lee, S., Jeong, E., & Qu, K. (2020). Exploring theme park visitors’ experience on satisfaction and revisit intention: A utilization of experience economy model. Journal of Quality Assurance in Hospitality & Tourism, 21(4), 474–497. https://doi.org/10.1080/1528008X.2019.1691702
Li, C., Lv, X., & Scott, M. (2023). Understanding the dynamics of destination loyalty: a longitudinal investigation into the drivers of revisit intentions. Current Issues in Tourism, 26(2), 323–340. https://doi.org/10.1080/13683500.2021.2012433
Liang, A. R.-D. (2022). Consumers as co-creators in community-based tourism experience: Impacts on their motivation and satisfaction. Cogent Business & Management, 9(1), 2034389. https://doi.org/10.1080/23311975.2022.2034389
Lim, W. M., Kumar, S., Verma, S., & Chaturvedi, R. (2022). Alexa, what do we know about conversational commerce? Insights from a systematic literature review. Psychology & Marketing, 39(6), 1129–1155.
Magaš, D. (2022). Influence of Selected Determinants on the Perception of Beaches as a Tourism Product, Doctoral Dissertation Summary. Tourism and Hospitality Management, 28(3), 703–706.
Mohammad Shafiee, M., Foroudi, P., & Tabaeeian, R. A. (2021). Memorable experience, tourist-destination identification and destination love. International Journal of Tourism Cities, 7(3), 799–817.
Obradović, S., Stojanović, V., Tešin, A., Šećerov, I., Pantelić, M., & Dolinaj, D. (2022). Memorable tourist experiences in national parks: Impacts on future intentions and environmentally responsible behavior. Sustainability, 15(1), 547. https://doi.org/10.3390/su15010547
Oh, H., Fiore, A. M., & Jeoung, M. (2007). Measuring experience economy concepts: Tourism applications. Journal of Travel Research, 46(2), 119–132. https://doi.org/10.1177/0047287507304039
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469. https://doi.org/10.1177/002224378001700405
Oliver, R. L. (1997). Satisfaction, a behavioral perspective on the consumer. the mcgrawhill companies. Inc., New York.
Otto, J. E., & Ritchie, J. R. B. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174. https://doi.org/10.1016/0261-5177(96)00003-9
Pei, X.-L., Guo, J.-N., Wu, T.-J., Zhou, W.-X., & Yeh, S.-P. (2020). Does the effect of customer experience on customer satisfaction create a sustainable competitive advantage? A comparative study of different shopping situations. Sustainability, 12(18), 7436. https://doi.org/10.3390/su12187436
Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy (Vol. 76, Issue 4). Harvard Business Review Press Cambridge, MA, USA.
Prayag, G., Hosany, S., & Odeh, K. (2013). The role of tourists’ emotional experiences and satisfaction in understanding behavioral intentions. Journal of Destination Marketing & Management, 2(2), 118–127. https://doi.org/10.1016/j.jdmm.2013.05.001
Quynh, N., Hoai, N. T., & Loi, N. Van. (2021). The role of emotional experience and destination image on ecotourism satisfaction. Spanish Journal of Marketing-ESIC, 25(2), 312–332.
Rather, R. A., & Hollebeek, L. D. (2019). Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty. International Journal of Contemporary Hospitality Management, 31(3), 1432–1451. https://doi.org/10.1108/IJCHM-10-2017-0627
Realino, D., & Moko, W. (2021). The Effect of customer experiential quality on revisit intention with positive emotion and perceived value as mediation variables. The International Journal of Social Sciences World (TIJOSSW), 3(1), 245–258. https://www.growingscholar.org/journal/index.php/TIJOSSW/article/view/119
Satriawan, A., Abdillah, Y., & Pangestuti, E. (2022). Analisis Destination Image Terhadap Revisit Intention Melalui Satisfaction Dan Place Attachment: Literature Review. Profit: Jurnal Adminsitrasi Bisnis, 16(1), 146–157. https://doi.org/10.21776/ub.profit.2022.-16.01.16
Singh, R., & Mehraj, N. (2019). Evaluating the influence of destination brand experience on tourist behavioral intention. Enlightening Tourism. A Pathmaking Journal, 9(2), 199–227.
Solís-Radilla, M. M., Hernández-Lobato, L., Callarisa-Fiol, L. J., & Pastor-Durán, H. T. (2019). The Importance of Sustainability in the Loyalty to a Tourist Destination through the Management of Expectations and Experiences. Sustainability, 11(15), 4132. https://doi.org/10.3390/su11154132
Song, H.-M., Kim, K.-S., & Yim, B. H. (2017). The mediating effect of place attachment on the relationship between golf tourism destination image and revisit intention. Asia Pacific Journal of Tourism Research, 22(11), 1182–1193. https://doi.org/10.1080/10941665.2017.1377740
Sthapit, E., Björk, P., & Coudounaris, D. N. (2017). Emotions elicited by local food consumption, memories, place attachment and behavioural intentions. Anatolia, 28(3), 363–380. https://doi.org/10.1080/13032917.2017.1322111
Stylos, N., Vassiliadis, C. A., Bellou, V., & Andronikidis, A. (2016). Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination. Tourism Management, 53, 40–60. https://doi.org/10.1016/j.tourman.2015.09.006
Torabi, Z.-A., Shalbafian, A. A., Allam, Z., Ghaderi, Z., Murgante, B., & Khavarian-Garmsir, A. R. (2022). Enhancing memorable experiences, tourist satisfaction, and revisit intention through smart tourism technologies. Sustainability, 14(5), 2721. https://doi.org/10.3390/su14052721
Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4), 1141–1158. https://doi.org/10.1016/j.annals.2006.06.003
Walter, U., Edvardsson, B., & Öström, Å. (2010). Drivers of customers’ service experiences: a study in the restaurant industry. Managing Service Quality: An International Journal, 20(3), 236–258.
Warshaw, P. R., & Davis, F. D. (1985). Disentangling behavioral intention and behavioral expectation. Journal of Experimental Social Psychology, 21(3), 213–228. https://doi.org/10.1016/0022-1031(85)90017-4
Weiermair, K., Pechlaner, H., & Bieger, T. (2006). Time shift, leisure and tourism: impacts of time allocation on successful products and services. Erich Schmidt Verlag GmbH & Co KG.
Yang, S., Mohd Isa, S., & Ramayah, T. (2020). A theoretical framework to explain the impact of destination personality, self-congruity, and tourists’ emotional experience on behavioral intention. Sage Open, 10(4), 2158244020983313. https://doi.org/10.1177/2158244020983313
Yoo, S. R., Lee, S. W., & Jeon, H. M. (2020). The role of customer experience, food healthiness, and value for revisit intention in GROCERANT. Sustainability, 12(6), 2359. https://doi.org/10.3390/su12062359
Yu, L., & Goulden, M. (2006). A comparative analysis of international tourists’ satisfaction in Mongolia. Tourism Management, 27(6), 1331–1342. https://doi.org/10.1016/j.tourman.2005.06.003
Zupic, I., & Čater, T. (2015). Bibliometric methods in management and organization. Organizational Research Methods, 18(3), 429–472.
Akhshik, A., Rezapouraghdam, H., Ozturen, A., & Ramkissoon, H. (2023). Memorable tourism experiences and critical outcomes among nature-based visitors: a fuzzy-set qualitative comparative analysis approach. Current Issues in Tourism, 26(18), 2981–3003. https://doi.org/10.1080/13683500.2022.2106196
Aria, M., & Cuccurullo, C. (2017). bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959–975.
Atik, H. (2018). Faktor-Faktor Yang Mempengaruhi Niat Mahasiswa Akuntansi Untuk Melakukan Pengungkapan Kecurangan (Studi Empiris Pada Mahasiswa Program Studi S1 Akuntansi Angkatan 2014 Universitas Muhammadiyah Ponorogo). Universitas Muhammadiyah Ponorogo.
Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785–804. https://doi.org/10.1016/S0160-7383(99)00108-5
Chen, H., Wang, Y., & Li, N. (2022). Research on the relationship of consumption emotion, experiential marketing, and revisit intention in cultural tourism cities: A case study. Frontiers in Psychology, 13, 894376. https://doi.org/10.3389/fpsyg.2022.894376
Cheung, M. L., Leung, W. K. S., Cheah, J.-H., Koay, K. Y., & Hsu, B. C.-Y. (2021). Key tea beverage values driving tourists’ memorable experiences: an empirical study in Hong Kong-style café memorable experience. International Journal of Culture, Tourism and Hospitality Research, 15(3), 355–370. https://doi.org/10.1108/IJCTHR-08-2020-0188
Chiu, W., Zeng, S., & Cheng, P. S.-T. (2016). The influence of destination image and tourist satisfaction on tourist loyalty: a case study of Chinese tourists in Korea. International Journal of Culture, Tourism and Hospitality Research, 10(2), 223–234. https://doi.org/10.1108/IJCTHR-07-2015-0080
Chivandi, A., Samuel, O., & Muchie, M. (2020). African cultures as tourism innovative capability in South African tourism sector: a Gauteng Province perspective. Geo Journal of Tourism and Geosites, 30, 917–925. https://doi.org/10.30892/gtg.302spl19-523
Ding, G., & Wu, J. (2022). Influence of tourism safety perception on destination image: A case study of Xinjiang, China. Sustainability, 14(3), 1663. https://doi.org/10.3390/su14031663
DJ, P. (1965). NETWORKS OF SCIENTIFIC PAPERS. Science (New York, NY), 149(3683), 510–515.
Elhosiny, S. M., Hassan, T. H., Josan, I., Salem, A. E., Abdelmoaty, M. A., Herman, G. V., Wendt, J. A., Janzakov, B., Mahmoud, H. M. E., & Abuelnasr, M. S. (2023). Oradea’s Cultural Event Management: The Impact of the ‘Night of the Museums’ on Tourist Perception and Destination Brand Identity. Sustainability, 15(21), 15330. https://doi.org/10.3390/su152115330
Evelyna, F. (2021). Theory Of Planned Behavior Untuk Memprediksi Niat Pembelian Tiket Secara Online Pada Generasi Milenial. Jurnal Bisnis, Manajemen, Dan Akuntansi, 8(1), 1–19.
Fournier, S., & Mick, D. G. (1999). Rediscovering satisfaction. Journal of Marketing, 63(4), 5–23. https://doi.org/10.1177/002224299906300403
Hosany, S., & Gilbert, D. (2010). Measuring tourists’ emotional experiences toward hedonic holiday destinations. Journal of Travel Research, 49(4), 513–526. https://doi.org/10.1177/0047287509349267
Iskandar, A., & Saragih, R. (2018). Pengaruh Sikap ke Arah Perilaku, Norma Subjektif, dan Persepsi Kontrol Atas Perilaku Terhadap Niat dan Perilaku Whistleblowing CPNS (The Influence of Attitude Toward the Behavior, Subjective Norms, and Perceived Behavioral Control on Whistleblowing Intention and Behavior of CPNS). Jurnal Tata Kelola & Akuntabilitas Keuangan Negara, 4, 63–84.
Kang, M., & Gretzel, U. (2012). Effects of podcast tours on tourist experiences in a national park. Tourism Management, 33(2), 440–455. https://doi.org/10.1016/j.tourman.2011.05.005
Kim, H., Woo, E., & Uysal, M. (2015). Tourism experience and quality of life among elderly tourists. Tourism Management, 46, 465–476. https://doi.org/10.1016/j.tourman.2014.08.002
Kim, J.-H., Ritchie, J. R. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12–25. https://doi.org/10.1177/0047287510385467
Knutson, B. J., Beck, J. A., Kim, S., & Cha, J. (2010). Service quality as a component of the hospitality experience: Proposal of a conceptual model and framework for research. Journal of Foodservice Business Research, 13(1), 15–23. https://doi.org/10.1080/15378021003595889
Lee, N. R., & Kotler, P. (2011). Social marketing: Influencing behaviors for good. SAGE publications.
Lee, S., Jeong, E., & Qu, K. (2020). Exploring theme park visitors’ experience on satisfaction and revisit intention: A utilization of experience economy model. Journal of Quality Assurance in Hospitality & Tourism, 21(4), 474–497. https://doi.org/10.1080/1528008X.2019.1691702
Li, C., Lv, X., & Scott, M. (2023). Understanding the dynamics of destination loyalty: a longitudinal investigation into the drivers of revisit intentions. Current Issues in Tourism, 26(2), 323–340. https://doi.org/10.1080/13683500.2021.2012433
Liang, A. R.-D. (2022). Consumers as co-creators in community-based tourism experience: Impacts on their motivation and satisfaction. Cogent Business & Management, 9(1), 2034389. https://doi.org/10.1080/23311975.2022.2034389
Lim, W. M., Kumar, S., Verma, S., & Chaturvedi, R. (2022). Alexa, what do we know about conversational commerce? Insights from a systematic literature review. Psychology & Marketing, 39(6), 1129–1155.
Magaš, D. (2022). Influence of Selected Determinants on the Perception of Beaches as a Tourism Product, Doctoral Dissertation Summary. Tourism and Hospitality Management, 28(3), 703–706.
Mohammad Shafiee, M., Foroudi, P., & Tabaeeian, R. A. (2021). Memorable experience, tourist-destination identification and destination love. International Journal of Tourism Cities, 7(3), 799–817.
Obradović, S., Stojanović, V., Tešin, A., Šećerov, I., Pantelić, M., & Dolinaj, D. (2022). Memorable tourist experiences in national parks: Impacts on future intentions and environmentally responsible behavior. Sustainability, 15(1), 547. https://doi.org/10.3390/su15010547
Oh, H., Fiore, A. M., & Jeoung, M. (2007). Measuring experience economy concepts: Tourism applications. Journal of Travel Research, 46(2), 119–132. https://doi.org/10.1177/0047287507304039
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469. https://doi.org/10.1177/002224378001700405
Oliver, R. L. (1997). Satisfaction, a behavioral perspective on the consumer. the mcgrawhill companies. Inc., New York.
Otto, J. E., & Ritchie, J. R. B. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174. https://doi.org/10.1016/0261-5177(96)00003-9
Pei, X.-L., Guo, J.-N., Wu, T.-J., Zhou, W.-X., & Yeh, S.-P. (2020). Does the effect of customer experience on customer satisfaction create a sustainable competitive advantage? A comparative study of different shopping situations. Sustainability, 12(18), 7436. https://doi.org/10.3390/su12187436
Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy (Vol. 76, Issue 4). Harvard Business Review Press Cambridge, MA, USA.
Prayag, G., Hosany, S., & Odeh, K. (2013). The role of tourists’ emotional experiences and satisfaction in understanding behavioral intentions. Journal of Destination Marketing & Management, 2(2), 118–127. https://doi.org/10.1016/j.jdmm.2013.05.001
Quynh, N., Hoai, N. T., & Loi, N. Van. (2021). The role of emotional experience and destination image on ecotourism satisfaction. Spanish Journal of Marketing-ESIC, 25(2), 312–332.
Rather, R. A., & Hollebeek, L. D. (2019). Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty. International Journal of Contemporary Hospitality Management, 31(3), 1432–1451. https://doi.org/10.1108/IJCHM-10-2017-0627
Realino, D., & Moko, W. (2021). The Effect of customer experiential quality on revisit intention with positive emotion and perceived value as mediation variables. The International Journal of Social Sciences World (TIJOSSW), 3(1), 245–258. https://www.growingscholar.org/journal/index.php/TIJOSSW/article/view/119
Satriawan, A., Abdillah, Y., & Pangestuti, E. (2022). Analisis Destination Image Terhadap Revisit Intention Melalui Satisfaction Dan Place Attachment: Literature Review. Profit: Jurnal Adminsitrasi Bisnis, 16(1), 146–157. https://doi.org/10.21776/ub.profit.2022.-16.01.16
Singh, R., & Mehraj, N. (2019). Evaluating the influence of destination brand experience on tourist behavioral intention. Enlightening Tourism. A Pathmaking Journal, 9(2), 199–227.
Solís-Radilla, M. M., Hernández-Lobato, L., Callarisa-Fiol, L. J., & Pastor-Durán, H. T. (2019). The Importance of Sustainability in the Loyalty to a Tourist Destination through the Management of Expectations and Experiences. Sustainability, 11(15), 4132. https://doi.org/10.3390/su11154132
Song, H.-M., Kim, K.-S., & Yim, B. H. (2017). The mediating effect of place attachment on the relationship between golf tourism destination image and revisit intention. Asia Pacific Journal of Tourism Research, 22(11), 1182–1193. https://doi.org/10.1080/10941665.2017.1377740
Sthapit, E., Björk, P., & Coudounaris, D. N. (2017). Emotions elicited by local food consumption, memories, place attachment and behavioural intentions. Anatolia, 28(3), 363–380. https://doi.org/10.1080/13032917.2017.1322111
Stylos, N., Vassiliadis, C. A., Bellou, V., & Andronikidis, A. (2016). Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination. Tourism Management, 53, 40–60. https://doi.org/10.1016/j.tourman.2015.09.006
Torabi, Z.-A., Shalbafian, A. A., Allam, Z., Ghaderi, Z., Murgante, B., & Khavarian-Garmsir, A. R. (2022). Enhancing memorable experiences, tourist satisfaction, and revisit intention through smart tourism technologies. Sustainability, 14(5), 2721. https://doi.org/10.3390/su14052721
Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4), 1141–1158. https://doi.org/10.1016/j.annals.2006.06.003
Walter, U., Edvardsson, B., & Öström, Å. (2010). Drivers of customers’ service experiences: a study in the restaurant industry. Managing Service Quality: An International Journal, 20(3), 236–258.
Warshaw, P. R., & Davis, F. D. (1985). Disentangling behavioral intention and behavioral expectation. Journal of Experimental Social Psychology, 21(3), 213–228. https://doi.org/10.1016/0022-1031(85)90017-4
Weiermair, K., Pechlaner, H., & Bieger, T. (2006). Time shift, leisure and tourism: impacts of time allocation on successful products and services. Erich Schmidt Verlag GmbH & Co KG.
Yang, S., Mohd Isa, S., & Ramayah, T. (2020). A theoretical framework to explain the impact of destination personality, self-congruity, and tourists’ emotional experience on behavioral intention. Sage Open, 10(4), 2158244020983313. https://doi.org/10.1177/2158244020983313
Yoo, S. R., Lee, S. W., & Jeon, H. M. (2020). The role of customer experience, food healthiness, and value for revisit intention in GROCERANT. Sustainability, 12(6), 2359. https://doi.org/10.3390/su12062359
Yu, L., & Goulden, M. (2006). A comparative analysis of international tourists’ satisfaction in Mongolia. Tourism Management, 27(6), 1331–1342. https://doi.org/10.1016/j.tourman.2005.06.003
Zupic, I., & Čater, T. (2015). Bibliometric methods in management and organization. Organizational Research Methods, 18(3), 429–472.
Published
2024-07-21
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Articles
Copyright (c) 2024 Irene Kanina Ratih, Lissa Roesdiana Noer
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
