RETAINING EMPLOYEE COMMITMENT: UNDERSTANDING FACTORS IN RETENTION MANAGEMENT AT THE MINISTRY OF INVESTMENT/BKPM A CASE STUDY IN THE NON-INDUSTRIAL LICENSING DIRECTORATE
DOI:
https://doi.org/10.31539/costing.v7i5.12135Keywords:
Employee Commitment, Job Satisfaction, Organizational Support, Career Development, and Directorate of Non-Industrial Licensing at the Ministry of Investment/BKPMAbstract
This research aims to determine the factors that influence employee retention and commitment within the Directorate of Non-Industrial Licensing at the Ministry of Investment/BKPM. The main goal is to understand how job satisfaction, organizational support, and career development influence employee retention. This research addresses the challenge of retaining a high-performing and committed workforce, which is critical to achieving the Ministry's strategic objectives. The Ministry of Investment/BKPM, since its transformation from BKPM, has made a significant contribution to increasing foreign and domestic investment through improving licensing and facilitation processes. This research was conducted through a qualitative approach using the triangulation method to obtain comprehensive employee insight. The internship program is focused on analyzing retention management practices, organizational support systems, and career development opportunities in the Ministry. Key accomplishments include detailed assessments of employee perceptions of job satisfaction, effectiveness of organizational policies, and clarity of promotion processes. Based on these findings, several recommendations are proposed to improve retention strategies. Continuous evaluation and improvement of organizational practices, policies and processes is essential. Factors such as a supportive work environment and fair treatment were identified as important factors for employee commitment, while ambiguity in the promotion process was an issue. Future internship programs should focus on analyzing these aspects more thoroughly and implementing regular feedback sessions to understand employee perspectives better. This will help in increasing employee commitment and satisfaction.
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Kammeyer-Mueller, J. D., & Judge, T. A. (2008). A quantitative review of mentoring research: Test of a model. Journal of Vocational Behavior, 72(3), 269–283. https://doi.org/10.1016/j.jvb.2007.09.006
Kao, K.-Y., Hsu, H.-H., Lee, H.-T., Cheng, Y.-C., Dax, I., & Hsieh, M.-W. (2020). Career mentoring and job content plateaus: The roles of perceived organizational support and emotional exhaustion. Journal of Career Development, 49(2), 457–470. https://doi.org/10.1177/0894845320946399
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Kossek, E. E., Pichler, S., Bodner, T., & Hammer, L. B. (2011). WORKPLACE SOCIAL SUPPORT AND WORK–FAMILY CONFLICT: A META‐ANALYSIS CLARIFYING THE INFLUENCE OF GENERAL AND WORK–FAMILY‐SPECIFIC SUPERVISOR AND ORGANIZATIONAL SUPPORT. Personnel Psychology, 64(2), 289–313. https://doi.org/10.1111/j.1744-6570.2011.01211.x
Kosteas, V. D. (2010). Job satisfaction and promotions. Industrial Relations: A Journal of Economy and Society, 50(1), 174–194. https://doi.org/10.1111/j.1468-232x.2010.00630.x
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2015). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Lee, T. W., Hom, P., Eberly, M., & Li, J. (Jason). (2018). Managing employee retention and turnover with 21st century ideas. Organizational Dynamics, 47(2), 88–98. https://doi.org/10.1016/j.orgdyn.2017.08.004
McKAY, P. F., Avery, D. R., Tonidandel, S., Morris, M. A., Hernandez, M., & Hebl, M. R. (2007). RACIAL DIFFERENCES IN EMPLOYEE RETENTION: ARE DIVERSITY CLIMATE PERCEPTIONS THE KEY? Personnel Psychology, 60(1), 35–62. https://doi.org/10.1111/j.1744-6570.2007.00064.x
Meaningful work, affective commitment, gratitude and happiness at work. (2023a). Asian Journal of Behavioural Sciences. https://doi.org/10.55057/ajbs.2023.5.1.2
Meaningful work, affective commitment, gratitude and happiness at work. (2023b). Asian Journal of Behavioural Sciences. https://doi.org/10.55057/ajbs.2023.5.1.2
Moon, M. D. (2019). Triangulation: A method to increase validity, reliability, and legitimation in clinical research. Journal of Emergency Nursing, 45(1), 103–105. https://doi.org/10.1016/j.jen.2018.11.004
Newton, N., Hunter-Johnson, Y., & Niu, Y. (2020). Exploring the influence of job satisfaction upon the retention of Bahamian special educators. Journal of Education, 202(1), 58–68. https://doi.org/10.1177/0022057420943179
Noe, R. A., Clarke, A. D. M., & Klein, H. J. (2014). Learning in the twenty-first-century workplace. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 245–275. https://doi.org/10.1146/annurev-orgpsych-031413-091321
Riggle, R. J., Edmondson, D. R., & Hansen, J. D. (2009). A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research. Journal of Business Research, 62(10), 1027–1030. https://doi.org/10.1016/j.jbusres.2008.05.003
Shahid, A., & Azhar, S. M. (2013). Gaining employee commitment: Linking to organizational effectiveness. Journal of Management Research, 5(1), 250. https://doi.org/10.5296/jmr.v5i1.2319
Sharma, N., Sharma, A., & Srivastava, A. (2023). A study on employee satisfaction with selection and retention practices in the education sector. INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT, 07(03). https://doi.org/10.55041/ijsrem17932
Soythong, K. (2023). The effect of quality of work life and organizational commitment to employee performance: A case study of transportation business in Nakhon Phanom Province of Thailand. Journal of Roi Kaensarn Academi, 8(5), 414–433.
Suifan, T. S., Abdallah, A. B., & Janini, M. A. (2018). The impact of transformational leadership on employees’ creativity: The mediating role of perceived organizational support. Management Research Review, 41(1), 113–132. https://doi.org/10.1108/MRR-02-2017-0032
The effect of quality of work-life and work-family conflict on organizational commitment and employee performance in Indonesia. (2022). International Journal of Social Science and Human Research, 5(9). https://doi.org/10.47191/ijsshr/v5-i9-36
The influence of the employee’s performance on the company’s growth - A managerial perspective. (n.d.). Procedia Economics and Finance, 3, 660–665. https://doi.org/10.1016/S2212-5671(12)00211-0
Tremblay, M., & Roger, A. (2004). Career plateauing reactions: The moderating role of job scope, role ambiguity and participation among Canadian managers. The International Journal of Human Resource Management, 15(6), 996–1017. https://doi.org/10.1080/09585190410001677287
(N.d.). https://www.researchgate.net/profile/Nadeem-Bashir-3/publication/274703936_Training_and_Development_Program_and_Its_Benefits_to_Employee_and_Organization_An_Conceptual_Study/links/5c650d59299bf1d14cc4d35b/Training-and-Development-Program-and-Its-Benefits-to-Employee-and-Organization-An-Conceptual-Study.pdf
Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual Review of Psychology, 60(1), 451–474. https://doi.org/10.1146/annurev.psych.60.110707.163505
Alias, N. E., Zailan, N. A., Jahya, A., Othman, R., & Sahiq, A. N. M. (2019a). The effect of supportive work environment on employee retention at Malaysia information, communication, and technology (ICT) industry. International Journal of Academic Research in Business and Social Sciences, 9(8). https://doi.org/10.6007/ijarbss/v9-i8/6210
Alias, N. E., Zailan, N. A., Jahya, A., Othman, R., & Sahiq, A. N. M. (2019f). The effect of supportive work environment on employee retention at Malaysia information, communication, and technology (ICT) industry. International Journal of Academic Research in Business and Social Sciences, 9(8). https://doi.org/10.6007/ijarbss/v9-i8/6210
Allen, T. D., Eby, L. T., O’Brien, K. E., & Lentz, E. (2008). The state of mentoring research: A qualitative review of current research methods and future research implications. Journal of Vocational Behavior, 73(3), 343–357. https://doi.org/10.1016/j.jvb.2007.08.004
Aydogdu, Mehmet. (2011). In Benezit Dictionary of Artists. Oxford University Press. http://dx.doi.org/10.1093/benz/9780199773787.article.b00009209
Aydogdu, S., & Asikgil, B. (n.d.). An empirical study of the relationship among job satisfaction, organizational commitment and turnover intention. International Review of Management and Marketing, 1(3), 43–53.
Bakotić, D. (2016). Relationship between job satisfaction and organisational performance. Economic Research-Ekonomska Istraživanja, 29(1), 118–130. https://doi.org/10.1080/1331677x.2016.1163946
Carmeli, A., Shalom, R., & Weisberg, J. (2007a). Considerations in organizational career advancement: What really matters. Personnel Review, 36(2), 190–205. https://doi.org/10.1108/00483480710726109
Carmeli, A., Shalom, R., & Weisberg, J. (2007b). Considerations in organizational career advancement: What really matters. Personnel Review, 36(2), 190–205. https://doi.org/10.1108/00483480710726109
Chen, Z., Eisenberger, R., Johnson, K. M., Sucharski, I. L., & Aselage, J. (2009). Perceived organizational support and extra-role performance: Which leads to which? The Journal of Social Psychology, 149(1), 119–124. https://doi.org/10.3200/socp.149.1.119-124
Cohen, A. (2015). The relationship between organizational fairness and work outcomes. In Fairness in the Workplace (pp. 147–188). Palgrave Macmillan UK. http://dx.doi.org/10.1057/9781137524317_9
Craig, S. B. (2011). Leadership in Organizations (7th edition) by Gary Yukl. Personnel Psychology, 64(4), 1056–1059. https://doi.org/10.1111/j.1744-6570.2011.01228_3.x
Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. SAGE Publications.
De Vos, A., De Hauw, S., & Van der Heijden, B. I. J. M. (2011). Competency development and career success: The mediating role of employability. Journal of Vocational Behavior, 79(2), 438–447. https://doi.org/10.1016/j.jvb.2011.05.010
Employee training strategies for new technology implementation in small business. (n.d.). ProQuest. https://www.proquest.com/openview/0070ae8e7c3f7cfbc139bfe014f025ae/1?pq-origsite=gscholar&cbl=18750&diss=y
Faragher, E. B., Cass, M., & Cooper, C. L. (2013a). The relationship between job satisfaction and health: A meta-analysis. In From Stress to Wellbeing Volume 1 (pp. 254–271). Palgrave Macmillan UK. http://dx.doi.org/10.1057/9781137310651_12
Ferdiana, S., Khan, Z., & Ray, S. (2023). Investigating the impact of career development, organizational commitment, and organizational support on employee retention. Journal of Management Studies and Development, 2(02), 117–128. https://doi.org/10.56741/jmsd.v2i02.108
Gubbins, C., & Garavan, T. (2015). Social capital effects on the career and development outcomes of HR professionals. Human Resource Management, 55(2), 241–260. https://doi.org/10.1002/hrm.21727
Higgins, M. C., Dobrow, S. R., & Chandler, D. (2008). Never quite good enough: The paradox of sticky developmental relationships for elite university graduates. Journal of Vocational Behavior, 72(2), 207–224. https://doi.org/10.1016/j.jvb.2007.11.011
Isdarmadji, N. Q. (n.d.). Realisasi Investasi 2023 capai rp1.418,9 Triliun. Kementerian Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi. Retrieved July 8, 2024, from https://www.menpan.go.id/site/berita-terkini/berita-daerah/realisasi-investasi-2023-capai-rp1-418-9-triliun
Judge, T. A., Weiss, H. M., Kammeyer-Mueller, J. D., & Hulin, C. L. (2017). Job attitudes, job satisfaction, and job affect: A century of continuity and of change. Journal of Applied Psychology, 102(3), 356–374. https://doi.org/10.1037/apl0000181
Kammeyer-Mueller, J. D., & Judge, T. A. (2008). A quantitative review of mentoring research: Test of a model. Journal of Vocational Behavior, 72(3), 269–283. https://doi.org/10.1016/j.jvb.2007.09.006
Kao, K.-Y., Hsu, H.-H., Lee, H.-T., Cheng, Y.-C., Dax, I., & Hsieh, M.-W. (2020). Career mentoring and job content plateaus: The roles of perceived organizational support and emotional exhaustion. Journal of Career Development, 49(2), 457–470. https://doi.org/10.1177/0894845320946399
Kementerian Investasi/BKPM. (n.d.-a). Profil Lembaga. Retrieved April 6, 2024, from https://www.bkpm.go.id/id/tentang-bkpm/profil-lembaga
Kementerian Investasi/BKPM. (n.d.-b). Sejarah Waktu. Retrieved April 6, 2024, from https://www.bkpm.go.id/id/tentang-bkpm/sejarah-waktu
Kementerian Investasi/BKPM. (n.d.-c). Investasi Indonesia Bergerak Bangkit Pasca Pandemi, Realisasi Investasi Triwulan I Tahun 2022 Mencapai Rp 282,4 Triliun. Retrieved April 6, 2024, from https://bkpm.go.id/id/info/siaran-pers/investasi-indonesia-bergerak-bangkit-pasca-pandemi-realisasi-investasi-triwulan-i-tahun-2022-mencapai-rp-282-4-triliun
Kementerian Investasi/BKPM. (n.d.-d). Buku Statistik Realisasi Investasi Berdasarkan Sektor Tahun 2022. Retrieved April 6, 2024, from https://www.bkpm.go.id/id/info/artikel/book/buku-statistik-realisasi-investasi-berdasarkan-sektor-tahun-2022
Kementerian Investasi/BKPM. (n.d.-e). Investment Realization Grows 16.5%, Ministry of Investment Showcases Optimism in 2023. Retrieved July 8, 2024, from https://bkpm.go.id/en/info/press-release/investment-realization-grows-16-5-ministry-of-investment-showcases-optimism-in-2023-2
Kossek, E. E., Pichler, S., Bodner, T., & Hammer, L. B. (2011). WORKPLACE SOCIAL SUPPORT AND WORK–FAMILY CONFLICT: A META‐ANALYSIS CLARIFYING THE INFLUENCE OF GENERAL AND WORK–FAMILY‐SPECIFIC SUPERVISOR AND ORGANIZATIONAL SUPPORT. Personnel Psychology, 64(2), 289–313. https://doi.org/10.1111/j.1744-6570.2011.01211.x
Kosteas, V. D. (2010). Job satisfaction and promotions. Industrial Relations: A Journal of Economy and Society, 50(1), 174–194. https://doi.org/10.1111/j.1468-232x.2010.00630.x
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2015). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Lee, T. W., Hom, P., Eberly, M., & Li, J. (Jason). (2018). Managing employee retention and turnover with 21st century ideas. Organizational Dynamics, 47(2), 88–98. https://doi.org/10.1016/j.orgdyn.2017.08.004
McKAY, P. F., Avery, D. R., Tonidandel, S., Morris, M. A., Hernandez, M., & Hebl, M. R. (2007). RACIAL DIFFERENCES IN EMPLOYEE RETENTION: ARE DIVERSITY CLIMATE PERCEPTIONS THE KEY? Personnel Psychology, 60(1), 35–62. https://doi.org/10.1111/j.1744-6570.2007.00064.x
Meaningful work, affective commitment, gratitude and happiness at work. (2023a). Asian Journal of Behavioural Sciences. https://doi.org/10.55057/ajbs.2023.5.1.2
Meaningful work, affective commitment, gratitude and happiness at work. (2023b). Asian Journal of Behavioural Sciences. https://doi.org/10.55057/ajbs.2023.5.1.2
Moon, M. D. (2019). Triangulation: A method to increase validity, reliability, and legitimation in clinical research. Journal of Emergency Nursing, 45(1), 103–105. https://doi.org/10.1016/j.jen.2018.11.004
Newton, N., Hunter-Johnson, Y., & Niu, Y. (2020). Exploring the influence of job satisfaction upon the retention of Bahamian special educators. Journal of Education, 202(1), 58–68. https://doi.org/10.1177/0022057420943179
Noe, R. A., Clarke, A. D. M., & Klein, H. J. (2014). Learning in the twenty-first-century workplace. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 245–275. https://doi.org/10.1146/annurev-orgpsych-031413-091321
Riggle, R. J., Edmondson, D. R., & Hansen, J. D. (2009). A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research. Journal of Business Research, 62(10), 1027–1030. https://doi.org/10.1016/j.jbusres.2008.05.003
Shahid, A., & Azhar, S. M. (2013). Gaining employee commitment: Linking to organizational effectiveness. Journal of Management Research, 5(1), 250. https://doi.org/10.5296/jmr.v5i1.2319
Sharma, N., Sharma, A., & Srivastava, A. (2023). A study on employee satisfaction with selection and retention practices in the education sector. INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT, 07(03). https://doi.org/10.55041/ijsrem17932
Soythong, K. (2023). The effect of quality of work life and organizational commitment to employee performance: A case study of transportation business in Nakhon Phanom Province of Thailand. Journal of Roi Kaensarn Academi, 8(5), 414–433.
Suifan, T. S., Abdallah, A. B., & Janini, M. A. (2018). The impact of transformational leadership on employees’ creativity: The mediating role of perceived organizational support. Management Research Review, 41(1), 113–132. https://doi.org/10.1108/MRR-02-2017-0032
The effect of quality of work-life and work-family conflict on organizational commitment and employee performance in Indonesia. (2022). International Journal of Social Science and Human Research, 5(9). https://doi.org/10.47191/ijsshr/v5-i9-36
The influence of the employee’s performance on the company’s growth - A managerial perspective. (n.d.). Procedia Economics and Finance, 3, 660–665. https://doi.org/10.1016/S2212-5671(12)00211-0
Tremblay, M., & Roger, A. (2004). Career plateauing reactions: The moderating role of job scope, role ambiguity and participation among Canadian managers. The International Journal of Human Resource Management, 15(6), 996–1017. https://doi.org/10.1080/09585190410001677287
(N.d.). https://www.researchgate.net/profile/Nadeem-Bashir-3/publication/274703936_Training_and_Development_Program_and_Its_Benefits_to_Employee_and_Organization_An_Conceptual_Study/links/5c650d59299bf1d14cc4d35b/Training-and-Development-Program-and-Its-Benefits-to-Employee-and-Organization-An-Conceptual-Study.pdf
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2024-08-26
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