MENGOPTIMALKAN EFISIENSI OPERASIONAL: MENERAPKAN SHARED SERVICES DI PT. BIRO KLASIFIKASI INDONESIA (BKI) MENGGUNAKAN SOFT SYSTEM METHODOLOGY
Keywords:
Shared Services, Soft System Methodology, Operational Efficiency
Abstract
Penelitian ini mengkaji implementasi shared services di PT. Biro Klasifikasi Indonesia (BKI) menggunakan Soft System Methodology (SSM) untuk mengidentifikasi tantangan dan mengembangkan solusi untuk meningkatkan efisiensi dan kualitas layanan. Isu-isu utama yang diidentifikasi termasuk kesenjangan dalam integrasi teknologi, struktur organisasi, dan dukungan manajemen. Studi ini mengusulkan perubahan yang layak seperti peningkatan TI bertahap, fungsi terpusat, pelatihan manajemen, mekanisme pelacakan biaya, dan sistem umpan balik pelanggan, bersama dengan memastikan kepatuhan terhadap peraturan dan memanfaatkan insentif pemerintah. Dengan mengatasi kesenjangan ini, BKI dapat meningkatkan model layanan bersama, yang mengarah pada peningkatan efisiensi operasional, pengurangan biaya, dan kualitas layanan yang lebih baik, selaras dengan tujuan organisasi strategis dan kebutuhan pemangku kepentingan.
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Ulbrich, F. (2010). Adopting shared services in a public‐sector organization. Transforming Government: People, Process and Policy, 4(3), 249–265. https://doi.org/10.1108/17506161011065226
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Widianingsih, I., Bakri, R., & Tamara, D. (2020). THE FINANCIAL PERFORMANCE OF SOE HOLDING CEMENT COMPANY. EPH - International Journal of Business & Management Science, 6(2), 1–13. https://doi.org/10.53555/eijbms.v6i1.98
Xu, L. D. (2020). The contribution of systems science to Industry 4.0. Systems Research and Behavioral Science, 37(4), 618–631. https://doi.org/10.1002/sres.2705
Arumsari, P., & Sulistio, H. (2022). Soft system methodology for maintenance and treatment budgeting for public-rented flats. Facilities, 40(3/4), 164–175. https://doi.org/10.1108/F-06-2021-0056
Costa, R., Resende, T., Dias, A., Pereira, L., & Santos, J. (2020). Public sector shared services and the lean methodology: Implications on military organizations. Journal of Open Innovation: Technology, Market, and Complexity, 6(3). https://doi.org/10.3390/JOITMC6030078
Devi, E. T., Wibisono, D., Mulyono, N. B., & Fitriati, R. (2023). Designing an information-sharing system to improve collaboration culture: A soft systems methodology approach in the digital service creation process. Journal of Enterprise Information Management, 36(5), 1240–1269. https://doi.org/10.1108/JEIM-08-2022-0294
Fathi, M. R., Maleki, M. H., Sobhani, S. M., & Koksal, C. D. (2020). Future study of operations research based on scenario planning and soft systems methodology. Foresight, 22(2), 223–249. https://doi.org/10.1108/FS-11-2018-0098
Figueiredo, A. S., & Pinto, L. H. (2021). Robotizing shared service centres: Key challenges and outcomes. Journal of Service Theory and Practice, 31(1), 157–178. https://doi.org/10.1108/JSTP-06-2020-0126
Kogetsidis, H. (2023). Systems methodologies for handling problem complexity. International Journal of Organizational Analysis, 31(5), 1814–1825. https://doi.org/10.1108/IJOA-08-2021-2931
Lepistö, L., & Lepistö, S. (2024). Performance management systems in a shared service centre: An exploration of organisational injustice. Journal of Organizational Effectiveness: People and Performance, 11(2), 375–391. https://doi.org/10.1108/JOEPP-08-2022-0231
Mustafa Kamal, M. (2012). Shared services: Lessons from private sector for public sector domain. Journal of Enterprise Information Management, 25(5), 431–440. https://doi.org/10.1108/17410391211265124
Novani, S., Putro, U. S., & Hermawan, P. (2014). An Application of Soft System Methodology in Batik Industrial Cluster Solo by Using Service System Science Perspective. Procedia - Social and Behavioral Sciences, 115, 324–331. https://doi.org/10.1016/j.sbspro.2014.02.439
Nurani, T. W., Wahyuningrum, P. I., Wisudo, S. H., Gigentika, S., & Arhatin, R. E. (2018). Model designs of Indonesian tuna fishery management in the Indian Ocean (FMA 573) using soft system methodology approach. Egyptian Journal of Aquatic Research, 44(2), 139–144. https://doi.org/10.1016/j.ejar.2018.06.005
Purwaningsih, M., Purwandari, B., & Hidayanto, A. N. (2024). A Conceptual Model e-Collaboration for Rural Tourism – Combining Soft System Methodology and UML. Procedia Computer Science, 234, 1119–1127. https://doi.org/10.1016/j.procs.2024.03.107
Qiu, J. (2022). Analysis on Corporate Governance of State-owned Enterprises. BCP Business & Management, 20, 977–982. https://doi.org/10.54691/bcpbm.v20i.1089
Richter, P. (2021). Shared services: Configurations, dynamics and performance. Baltic Journal of Management, 16(4), 501–518. https://doi.org/10.1108/BJM-12-2020-0462
Richter, P. C., & Brühl, R. (2017). Shared service center research: A review of the past, present, and future. European Management Journal, 35(1), 26–38. https://doi.org/10.1016/j.emj.2016.08.004
Richter, P. C., & Brühl, R. (2021). Shared service implementation in multidivisional organizations: A meta-synthesis study. Journal of General Management, 46(2), 73–90. https://doi.org/10.1177/0306307020914139
Sumarna, R. A., & Solikin, Se, Ma, PhD, A. (2018). PENGARUH RESTRUKTURISASI MELALUI PEMBENTUKAN HOLDING BUMN TERHADAP KINERJA KEUANGAN BUMN. Substansi: Sumber Artikel Akuntansi Auditing dan Keuangan Vokasi, 2(2), 240. https://doi.org/10.35837/subs.v2i2.317
Tien Nguyen, T., & Thu Nguyen, H. (2020). State Ownership and Firm Performance in Vietnam: The Role of State-Owned Holding Company. Asian Journal of Business and Accounting, 13(2), 181–212. https://doi.org/10.22452/ajba.vol13no2.7
Tjandra, N. C., Ensor, J., Omar, M., & Thomson, J. R. (2020). Independent financial adviser (IFA)-based brand equity pyramid. Journal of Financial Services Marketing, 25(3–4), 53–64. https://doi.org/10.1057/s41264-020-00073-x
Ulbrich, F. (2010). Adopting shared services in a public‐sector organization. Transforming Government: People, Process and Policy, 4(3), 249–265. https://doi.org/10.1108/17506161011065226
Utoyo, B., Fahmi, M., Idqan, & Murdanoto, A. P. (2019). Improving Performance of Indonesia State-Owned Enterprises Holding; Policies and Strategies. Asian Journal of Applied Sciences, 7(5). https://doi.org/10.24203/ajas.v7i5.5976
Wang, Z. (2023). Financial Shared Service, Digital Transformation and Corporate Value Creation. International Journal of Computational Intelligence Systems, 16(1), 157. https://doi.org/10.1007/s44196-023-00334-2
Widianingsih, I., Bakri, R., & Tamara, D. (2020). THE FINANCIAL PERFORMANCE OF SOE HOLDING CEMENT COMPANY. EPH - International Journal of Business & Management Science, 6(2), 1–13. https://doi.org/10.53555/eijbms.v6i1.98
Xu, L. D. (2020). The contribution of systems science to Industry 4.0. Systems Research and Behavioral Science, 37(4), 618–631. https://doi.org/10.1002/sres.2705
Published
2024-10-31
Section
Articles
Copyright (c) 2024 Muttaqin Muttaqin, Bernardus Yuliarto Nugroho, Rachma Fitriati
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
