TRANSFORMASI DIGITAL: MENINGKATKAN TRANSPARANSI DAN PARTISIPASI DALAM ADMINISTRASI PUBLIK
DOI:
https://doi.org/10.31539/costing.v7i6.13931Keywords:
Digitalisasi, Administrasi Publik, Transparansi, Partisipasi Masyarakat, Pelayanan PublikAbstract
Penelitian ini bertujuan untuk mengkaji penerapan digitalisasi dalam administrasi publik dan dampaknya terhadap transparansi serta partisipasi masyarakat. Metode yang digunakan dalam penelitian ini adalah analisis tematik dengan pengumpulan data melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa digitalisasi dalam administrasi publik berperan penting dalam meningkatkan transparansi pemerintah, dengan mempermudah akses masyarakat terhadap informasi publik yang sebelumnya sulit diakses secara manual. Selain itu, penggunaan platform digital juga mendorong partisipasi masyarakat yang lebih aktif dalam pengambilan keputusan dan memberikan umpan balik terkait pelayanan publik. Pejabat pemerintah yang terlibat dalam kebijakan digitalisasi memiliki peran kunci dalam merancang dan mengimplementasikan kebijakan yang efektif, sehingga dapat mengoptimalkan pelayanan publik. Secara keseluruhan, penelitian ini menegaskan bahwa digitalisasi tidak hanya meningkatkan efisiensi, tetapi juga memperkuat akuntabilitas dan menciptakan ruang lebih besar bagi partisipasi masyarakat. Oleh karena itu, penerapan teknologi digital dalam administrasi publik harus terus didorong untuk menciptakan pemerintahan yang lebih transparan, responsif, dan inklusif.
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Yin, R. K. (2018). Case Study Research and Applications: Design and Methods (6th ed.). SAGE Publications.
Bekkers, V., & Tummers, L. (2020). E-Government and the Role of Transparency in Public Administration. Journal of Public Administration, 58(4), 293-311. https://doi.org/10.1093/jopart/muy045
Bekkers, V., & Tummers, L. (2020). Digital government: Theory and practice. Springer.
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101. https://doi.org/10.1191/1478088706qp063oa
Chatfield, A. T., & Reddick, C. G. (2018). Digital Government and Citizen Engagement: Enhancing Transparency and Participation. Public Management Review, 20(2), 245-268. https://doi.org/10.1080/14719037.2017.1359367
Chatfield, A. T., & Reddick, C. G. (2018). E-Government and public sector reform: The impact of technology on policy and administration. Springer.
Cordella, A., & Bonina, C. M. (2021). Digitalization in Public Administration: Challenges and Opportunities for Efficiency and Responsiveness. Government Information Quarterly, 38(3), 300-312. https://doi.org/10.1016/j.giq.2021.101496
Cordella, A., & Bonina, C. M. (2021). Digital transformation in the public sector: Implications for public administration and governance. Springer.
Cordella, A., & Tempini, N. (2020). Public Administration and Digital Transformation: Participation through Online Platforms. Public Management Review, 22(5), 701-724. https://doi.org/10.1080/14719037.2019.1622150
Cucciniello, M., et al. (2021). The Impact of Transparency on Public Trust: Evidence from E-Government Initiatives. International Review of Administrative Sciences, 87(4), 469-485. https://doi.org/10.1177/0020852320970817
Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (4th ed.). SAGE Publications.
Denhardt, R. B., & Denhardt, J. V. (2015). The New Public Service: Serving, Not Steering. Routledge.
Fox, J. (2021). Transparency and Accountability in Government: A Framework for Implementation. Public Administration Review, 81(2), 261-274. https://doi.org/10.1111/puar.13302
Heeks, R. (2020). Information and Communication Technology for Development (ICT4D). Routledge.
Heeks, R. (2020). Digital government and the state: A critical perspective. Routledge.
Hood, C. (2022). Public Administration and Government Performance: A Comparative Analysis. Oxford University Press.
Hood, C. (2022). The transparency revolution: The quest for openness and accountability in government. Oxford University Press.
Janssen, M., & Helbig, N. (2021). Citizen Engagement through Digital Platforms: Insights for Public Administration. Government Information Quarterly, 38(2), 151-163. https://doi.org/10.1016/j.giq.2020.101590
Janssen, M., et al. (2021). Digital Government and Citizen Participation: The Role of Technology in Public Administration. Journal of Public Administration Research and Theory, 31(4), 601-617. https://doi.org/10.1093/jopart/muy049
Janssen, M., Wimmer, M. A., & Reddick, C. G. (2021). Digital transformation in public administration and e-government. Springer.
Linders, D. (2019). Creating Transparency in Public Administration through Digital Tools. International Journal of Public Sector Management, 32(7), 645-662. https://doi.org/10.1108/IJPSM-09-2019-0294
Luna-Reyes, L. F., & Gil-Garcia, J. R. (2021). Digital Government and Transparency: Exploring the Relationship between Technology and Citizen Engagement. Government Information Quarterly, 38(1), 24-38. https://doi.org/10.1016/j.giq.2020.101418
Meijer, A. (2021). Building Trust through Transparency in Public Administration. Public Management Review, 23(3), 407-425. https://doi.org/10.1080/14719037.2020.1841325
Mergel, I., et al. (2019). Digital Transformation in Public Administration: Enhancing Transparency and Accountability. Public Administration Review, 79(5), 780-791. https://doi.org/10.1111/puar.13031
Mergel, I., Hossain, M. S., & Kamal, M. M. (2019). Digital government transformation and the future of e-government: Digitalization and e-government services. Springer.
Mistry, D., & Jalal, A. (2020). Digitalization as a Tool for Combating Corruption in Public Sector Administration. Journal of Public Administration, 58(5), 777-790. https://doi.org/10.1093/jopart/muy042
OECD. (2020). Digital Government Review of Indonesia: Towards More Transparent, Inclusive and Collaborative Public Sector. OECD Publishing.
OECD. (2020). Government at a glance 2020. OECD Publishing.
Rahman, M. M., et al. (2021). Barriers to Digital Transformation in Public Sector: A Case Study. Journal of Public Sector Management, 36(3), 210-225. https://doi.org/10.1108/JPSM-09-2020-0295
Rahman, M., Hasan, M., & Al Mamun, M. (2021). E-participation and governance: An examination of digital platforms for civic engagement. IGI Global.
Roberts, N. C. (2020). Public Participation in Public Administration: Challenges and Opportunities. Public Administration Review, 80(6), 916-929. https://doi.org/10.1111/puar.13294
Setiawan, D. (2023). Indonesia's Digital Transformation: Challenges and Opportunities for Public Administration. Journal of Digital Governance, 15(1), 30-44.
Smith, A. D., et al. (2022). Efficiency Gains in Public Administration Through E-Government. Government Information Quarterly, 39(4), 1098-1111. https://doi.org/10.1016/j.giq.2022.101580
Smith, M., Turner, S., & Johnson, D. (2022). The impact of digital platforms on public participation in governance. Routledge.
World Bank. (2021). World Development Report 2021: Data, digitalization, and development. World Bank Group.
World Bank. (2021). Digital Government in Developing Countries: Trends, Challenges, and Solutions. World Bank Report.
Yin, R. K. (2018). Case Study Research and Applications: Design and Methods (6th ed.). SAGE Publications.
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2024-12-30
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