Analisis Kualitas Layanan Bank Syariah Indonesia Menggunakan Importance Performance Analysis

Lintang Nur Agia; Hafidzah Nurjannah

doi:10.31539/costing.v5i2.3764

Lintang Nur Agia Universitas Islam Riau
Hafidzah Nurjannah Universitas Islam Riau

DOI: https://doi.org/10.31539/costing.v5i2.3764

Abstract

Currently, banking is experiencing rapid development so that bank management must be able to manage its business properly, this also applies to Indonesian Islamic Banks which have fewer customers than conventional banks. For this reason, Islamic banking must improve and improve the service facilities provided on an ongoing basis so that customer satisfaction is higher. The research method is a quantitative research using the Banking Service Quality (BSQ) approach and using a matrix diagram to determine which dimensions are priorities for improvement. The population in this study were all customers of Bank Syariah Indonesia in Pekanbaru City and the number of samples was 200 respondents using Roscoe technique.

Keywords : Importance Performance analysis, Bank Service, Syariah Bank.

References

Ahmadjayadi, C. (2003). Dampak Teknologi Komunikasi dan Informasi terhadap Kegiatan Terorisme. Bandung: Badan Pembinaan Hukum Nasional.
Arofah, L. (2012). Menafsirkan â€œHubungan Perdataâ€ dalam Uji Materi Pasal 43 ayat (1) Undang-Undang No. 1 tahun 1974 di dalam Putusan MK No 46/PUU-VIII/2010. Retrieved from www.badilag.net/artikel/11266-menafsirkan
Brenner, R. (1990). Gambling and Speculation A Theory, a History, and a Future of some Human Decisions. Cambridge: Cambridge University Press.
Coulson, N. J. (1968). Islamic Law. In J. D. M. Derrett (Ed.),An Introduction to Legal Systems. London: Sweet & Maxwell.
Handoko, D. (2014). Interview by Mochammad Tanzil Mul-tazam. Kepala Seksi Penempatan Tenaga Kerja pada Bidang Tenaga Kerja, Perluasan Kerja dan Transmigrasi Dinsosnaker Kabupaten Sidoarjo: 15 Juni.
Indonesia, G. of B. PBI No. 9/19/PBI/2007 tentang Pelaksanaan Prinsip Syariah Dalam Kegiatan Penghimpunan Dana Dan Penyaluran Dana Serta Pelayanan Jasa Bank Syariah (2007). Bank Indonesia Regulation No. 9/19/PBI/2007: SG No. 165 Dpbs.
Indonesia, G. of B. SEBI No. 10/14/DPbS Tentang Pelak- sanaan Prinsip Syariah dalam Kegiatan Penghimpunan Dana dan Penyaluran Dana serta Pelayanan Jasa Bank Syariah (2008). Bank Indonesia Circular Letter No. 10/14/DPbS.
Indonesia, N. S. B. of. DSN No.04/DSN-MUI/IV/2000 ten- tang Murabaha (2000). Fatwah of National Sharia Board NO: 04/DSN-MUI/IV/2000.
Multazam, M. T. (2010). Pemanfaatan Video Konferensi Dalam Pembuatan Akta Notaris. Magister Kenotariatan Uni- versitas Airlangga.
Saâ€™aati, A. R. Al. (2003). The Permissible Gharar (Risk) in Classical Islamic Jurisprudence. Journal of King Abdulaziz Uni- versity: Islamic Economics, 16(2), 3â€“19.
Salam, A. (2013, February 8). Berisiko, Sengketa Anak Zina di PA. Jawa Pos. Surabaya