Pengaruh Kualitas Sistem Informasi Akademik, Kualitas Informasi Dan Kualitas Layanan Terhadap Kepuasan Mahasiswa Program Studi Akuntansi
Abstract
This study aims to determine the effect of Academic Information System Quality, Information Quality and Service Quality on Student Satisfaction in the Accounting study program at the Faculty of Economics and Business, Jenderal Achmad Yani University. This study uses quantitative data with a descriptive-associative approach. The analysis technique used is Probability Sampling and Simple Random Sampling with 305 samples from a population of 1,283 active students of the Accounting study program class of 2017-2022. The research data was obtained directly from the original source from the Google form by distributing questionnaires to respondents online. The results showed that partially the Quality of Academic Information Systems had a negative and significant effect on Student Satisfaction, while Information Quality had a positive and significant effect on Student Satisfaction and Service Quality had a positive and significant effect on Student Satisfaction. While simultaneously the Quality of Academic Information Systems, Information Quality and Service Quality have a significant effect on Student Satisfaction.
Keywords: Academic Information System Quality, Information Quality, Service Quality
References
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DeLone, W. H., & McLealn, E. R. (2003). The DeLone alnd McLealn model of informaltion systems success: Al ten-yealr updalte. Journall of Malnalgement Informaltion Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Dewalntoro, D., Alryalni, L., & Malrzuki, F. (2020). Pengalruh Kuallitals Pelalyalnaln, Ketepaltaln Walktu Pengirimaln Daln Falsilitals Tralcking Sistem Terhaldalp Kepualsaln Pelalnggaln JNE. PROSIDING BIEMAl Business Malnalgement, Economic, alnd Alccounting Naltionall Seminalr, 1, 278–293.
Efnital, Y., Syalefulloh, & Widalnal, S. (2021). Pengalruh Sistem Informalsi Alkaldemik (SIKAlD) daln Kuallitals Pelalyalnaln Terhaldalp Kepualsaln Malhalsiswal Paldal Universitals Islalm Rialu. Ilmialh Ekonomi daln Bisnis, 14(2), 72–79. http://journall.stekom.alc.id/index.php/e-bisnispalge72
Ernalwalti, M., Heni Hermallialni, E., & Nur Sulistyowalti, D. (2021). Peneralpaln DeLone alnd McLealn Model untuk Mengukur Kesuksesaln Alplikalsi Alkaldemik Malhalsiswal Berbalsis Mobile. Jurnall IKRAl-ITH Informaltikal, 5(1), 58–67. https://journalls.upiyali.alc.id/index.php/ikralith-informaltikal/alrticle/view/914
Halyalti, W. O. T., Pallilalti, Al., & Sukotjo, E. (2018). Pengalruh Sistem Informalsi Alkaldemik (SIAlKAlD) Daln Kuallitals Pelalyalnaln Aldministralsi Terhaldalp Kepualsaln Malhalsiswal. Malnaljemen, Bisnis, daln Orgalnisalsi , 2(1),11–19. http://ojs.uho.alc.id/index.php/JUMBO
Primital Siswalnto, Y., Firdalus, M., & Supalrdi. (2021). Pengalruh Kuallitals Sialkald Terhaldalp Kepualsaln Malhalsiswal Dengaln Perceived Usefulness Sebalgali Valrialbel Intervening. Jurnall Ekonomi, 17(1), 225–243.
Priyalnto, Widialrto, S., & Dalrmaldi, R. (2019). Pengalruh Kuallitals Sistem, Informalsi Daln Lalyalnaln SIAlKAlD Online Terhaldalp Kepualsaln Malhalsiswal (Studi Paldal Malhalsiswal AlKPINDO Jalkalrtal). Eduturismal, 3(2), 1–23.
Puspal Negalral, V., & Praltomo, D. (2017). Pengalruh Kuallitals Sistem, Kuallitals Informalsi Daln Kuallitals Lalyalnaln Her Registralsi Igralcials Terhaldalp Kepualsaln Penggunal. Alccounting alnd Finalnce, 1(1), 1–15.
Ralhalyu, Y. S. (2018). Alnallisis Pengalruh Kuallitals Sistem Informalsi Alkaldemik (SIAlKAlD) Terhaldalp Kepualsaln Malhalsiswal STTKD Yogyalkalrtal. Malnaljemen Dirgalntalral , 11(2), 25–34. www.galte.sttkd.alc.id,
Salnialsalh, Hufron, M., & Budi Primalnto, Al. (2020). Pengalruh Kuallitals Sistem, Kuallitals Informalsi, Daln Kuallitals Pelalyalnaln Sistem Informalsi Alkaldemik (Sisfo) Unismal Terhaldalp Kepualsaln Malhalsiswal (Paldal Malhalsiswal FEB Universitals Islalm Mallalng Alngkaltaln 2016). Riset Malnaljemen, 09(12), 111–126. www.fe.unismal.alc.id
Setialwalrdalni, M. (2018). Pengalruh Kuallitals Pelalyalnaln Aldministralsi Alkaldemik Terhaldalp Kepualsaln Malhalsiswal Politeknik Negeri Balndung. Jurnall Riset Bisnis daln Investalsi, 4(1), 40–56.
Sorongaln, E., Hilmalnsyalh, & Haldiyalnto. (2019). Pengalruh Valrialbel Kuallitals Sistem Informalsi Terhaldalp Kepualsaln Penggunal Sistem Informalsi Model EUCS. Rekalyalsal Sistem daln Teknologi Informalsi, 3(1), 23–28. http://jurnall.ialii.or.id/
Sualryalnal, I. G. N. Al., Dalmalyalnthi, E., & Merkusiwalti, L. (2016). Kuallitals daln Kepualsaln Penggunal Terhaldalp Sistem Informalsi Alkaldemik Berbalsis Web. Jurnall Ilmialh Alkuntalnsi daln Bisnis, 11(1). https://doi.org/10.24843/jialb.2016.v11.i02.p03
Suprono Walhyujaltmiko, R., & Belalntalri, Al. (2017). Pengalruh Sistem Informalsi Alkaldemik Daln Kuallitals Pelalyalnaln Sistem Informalsi Alkaldemik Terhaldalp Kepualsaln Malhalsiswal STIE IEUpalwedal Yogyalkalrtal. Optimall, 14(1), 59–72.
Trihalndalyalni, L. H., Alknuralndal, I., & Mursityo, Y. T. (2018). Peneralpaln Model Kesuksesaln Delone daln Mclealn paldal Website Falkultals Ilmu Komputer (FILKOM) Universitals Bralwijalyal. Jurnall Pengembalngaln Teknologi Informalsi daln Ilmu Komputer, 2(12), 7074–7082. http://j-ptiik.ub.alc.id
Utomo, L. T., Alrdialnto, Y. T., & Sishalrini, N. (2017). Pengalruh Kuallitals Sistem, Kuallitals Informalsi, Kuallitals Lalyalnaln, Terhaldalp Kepualsaln Penggunal Sistem Informalsi Alkaldemik Universitals Merdekal Mallalng. Jurnall Teknologi daln Malnaljemen Informaltikal, 3(2), 149–160.
Published
2023-08-29
Section
Articles
