POS (Perceived Organizational Support), Organizational Learning Culture (OLC) Terhadap OCB (Organizational Citizenship Behaviour) Melalui Job Satisfaction
Abstract
This study aims to determine the effect of POS (perceived Organizational Support), OLC (Organizational Learning Culture) on OCB (Organizational Citizenship Behaviour) through Job Satisfaction on 106 employees at PT Telkom Indonesia Tbk Telkom Medan Region, Indonesia. The data analysis method uses the Partial Least Square (PLS) method. The results showed that Pos (Perceived Organizational Support) and Job Satisfaction had a significant positive effect, Olc (Organizational Learning Culture) and Job Satisfaction had a significant positive effect, Pos (Perceived Organizational Support) and OCB (Organizational Citizenship Behaviour) had no significant effect, Olc (Organizational Learning Culture) and OCB (Organizational Citizenship Behaviour) had a significant positive effect, Job Satisfaction and OCB Organizational Citizenship Behaviour have a positive and significant effect, POS (Perceived Organizational Support) on OCB (Organizational Citizenship Behaviour) through Job satisfaction is negatively insignificant, Olc (Organizational Learning Culture) on OCB (Organizational Citizenship Behaviour) through Job satisfaction is negatively insignificant.
Keywords: POS (perceived organizational support), OLC (organizational learning culture), OCB (organizational citizenship behavior), job satisfaction.
References
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Alona Eisenberg, & Jeļena Davidova. (2020). Measurement and Analysis Issues in Research of Interrelation between Organizational Learning Culture and Organizational Citizenship Behaviour. Rural Environment. Education. Personality. (REEP) Proceedings of the 13th International Scientific Conference, 13(April 2020), 399–411. https://doi.org/10.22616/reep.2020.047
Andrade, C., & Neves, P. C. (2022). Perceived Organizational Support, Coworkers’ Conflict and Organizational Citizenship Behavior: The Mediation Role of Work-Family Conflict. Administrative Sciences, 12(1). https://doi.org/10.3390/admsci12010020
Andriyanti, N. P. V., & Supartha, I. W. G. (2021). Effect of perceived organizational support on organizational citizenship behavior with job satisfaction as mediating variables. American Journal of Humanities and Social Sciences Research (AJHSSR), 5(1), 46–55.
Asgari, A., Mezginejad, S., & Taherpour, F. (2020). The role of leadership styles in organizational citizenship behavior through the mediation of perceived organizational support and job satisfaction. Innovar, 30(75), 87–98. https://doi.org/10.15446/innovar.v30n75.83259
Bibi, A., Khalid, M. A., & Hussain, A. (2019). Perceived organizational support and organizational commitment among special education teachers in Pakistan. International Journal of Educational Management, 33(5), 848–859. https://doi.org/10.1108/IJEM-12-2017-0365
Bowling, N. A. (2010). Effects of job satisfaction and conscientiousness on extra-role behaviors. Journal of Business and Psychology, 25(1), 119–130. https://doi.org/10.1007/s10869-009-9134-0
Caesens, G., Stinglhamber, F., Demoulin, S., & De Wilde, M. (2017). Perceived organizational support and employees’ well-being: the mediating role of organizational dehumanization. European Journal of Work and Organizational Psychology, 26(4), 527–540. https://doi.org/10.1080/1359432X.2017.1319817
Côté, K., Lauzier, M., & Stinglhamber, F. (2021). The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support. European Management Journal, 39(2), 270–278. https://doi.org/10.1016/j.emj.2020.09.001
Darmawati, A. (2018). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 13(1), 1–21. https://doi.org/10.21831/jim.v13i1.22220
Diah, Y. M., & Cahyadi, A. (2020). Improving Organizational Performance Through Job Satisfaction Based on Employee Empowerment. 142(Seabc 2019), 148–153. https://doi.org/10.2991/aebmr.k.200520.025
Eisenberg, A., & Davidova, J. (2020). Measurement and Analysis Issues in Research of Interrelation between Organizational Learning Culture and Organizational Citizenship Behaviour. Rural Environment. Education. Personality. (REEP) Proceedings of the 13th International Scientific Conference, 13(April 2020), 399–411. https://doi.org/10.22616/reep.2020.047
Ersoy, N. C., Derous, E., Born, M. P., & van der Molen, H. T. (2015). Antecedents of organizational citizenship behavior among Turkish white-collar employees in The Netherlands and Turkey. International Journal of Intercultural Relations, 49, 68–79. https://doi.org/10.1016/j.ijintrel.2015.06.010
Fanani, I., Djati, S. P., & Silvanita, K. (2016). Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior (OCB) (Studi Kasus RSU UKI). Fundamental Management Journal, 1(1), 40–53.
Gunawan, A., Azzahroh, K., Tajib, E., & Aseanty, D. (2022). The Role of Job Satisfaction in Mediating the Effect of Organizational Culture and Organizational Learning on Employee Performance at PT. Techno Motor Indonesia. January 2019. https://doi.org/10.4108/eai.3-8-2021.2315143
Hanh Tran, T. B., & Choi, S. B. (2019). Effects of inclusive leadership on organizational citizenship behavior: The mediating roles of organizational justice and learning culture. Journal of Pacific Rim Psychology, 13(2010). https://doi.org/10.1017/prp.2019.10
Indarti, S., Solimun, Fernandes, A. A. R., & Hakim, W. (2017). The effect of OCB in relationship between personality, organizational commitment and job satisfaction on perfoIndarti, S., Solimun, Fernandes, A. A. R., & Hakim, W. (2017). The effect of OCB in relationship between personality, organizational commitment a. Journal of Management Development, 36(10), 1283–1293.
Islam, T., Aamir, M., Khan, S. R., & Ungku Ahmad, U. N. (2013). Organizational Learning Culture, Social Exchange Relations and Multifoci Citizenship Behaviors : A Literature Survey Approach. World Journal of Management and Behavioral Studies, 1(1), 6–13. https://doi.org/10.5829/idosi.wjmbs.2013.1.1.1102
Jehanzeb, K. (2020). Does perceived organizational support and employee development influence organizational citizenship behavior?: Person–organization fit as moderator. European Journal of Training and Development, 44(6–7), 637–657. https://doi.org/10.1108/EJTD-02-2020-0032
Ju, B., Lee, Y., Park, S., & Yoon, S. W. (2021). A Meta-Analytic Review of the Relationship Between Learning Organization and Organizational Performance and Employee Attitudes: Using the Dimensions of Learning Organization Questionnaire. Human Resource Development Review, 20(2), 207–251. https://doi.org/10.1177/1534484320987363
Kristiani, W., Matin, M., & Sugiarto, S. (2019). The Effect of Organizational Culture and Perceived Organizational Support (POS) Towards Organizational Citizenship Behavior (OCB) Teacher SDK PENABUR Jakarta. International Journal for Educational and Vocational Studies, 1(6), 528–532. https://doi.org/10.29103/ijevs.v1i6.1680
Kunda, M. M., Ataman, G., & Kartaltepe Behram, N. (2019). Corporate social responsibility and organizational citizenship behavior: The mediating role of job satisfaction. Journal of Global Responsibility, 10(1), 47–68. https://doi.org/10.1108/JGR-06-2018-0018
Kurniawan, I. S., & Wijanarko, D. H. (2021). Meningkatkan Kepuasan Kerja: Peran Budaya Organisasi, Lingkungan Kerja, Dan Perceived Organizational Support. Jurnal Ekonomi Dan Bisnis, 11–21. http://jurnal.unissula.ac.id/index.php/ekobis/article/view/17716%0Ahttp://jurnal.unissula.ac.id/index.php/ekobis/article/viewFile/17716/7290
Lin, C. Y., & Huang, C. K. (2020). Employee turnover intentions and job performance from a planned change: the effects of an organizational learning culture and job satisfaction. International Journal of Manpower, 42(3), 409–423. https://doi.org/10.1108/IJM-08-2018-0281
Maan, A. T., Abid, G., Butt, T. H., Ashfaq, F., & Ahmed, S. (2020). Perceived organizational support and job satisfaction: a moderated mediation model of proactive personality and psychological empowerment. Future Business Journal, 6(1), 1–10. https://doi.org/10.1186/s43093-020-00027-8
MacIntosh, E. W., & Doherty, A. (2010). The influence of organizational culture on job satisfaction and intention to leave. Sport Management Review, 13(2), 106–117. https://doi.org/10.1016/j.smr.2009.04.006
Majid, M., Ramli, M. F., Badyalina, B., Roslan, A., & Azreen Jihan Che Mohd Hashim, A. J. (2020). Influence of engagement, work-environment, motivation, organizational learning, and supportive culture on job satisfaction. International Journal of Human Resource Studies, 10(4), 186. https://doi.org/10.5296/ijhrs.v10i4.17822
Marsick, V., & Warkins, K. E. (2003). Demonstrating the value of a Organizational Learning Culture. Advances in Developing Human Resources, 5(2), 132–151. https://doi.org/10.1177/1523422303251341
Morales-Sánchez, R., & Pasamar, S. (2020). How to improve organisational citizenship behaviour by combining ability, motivation and opportunity: The moderator role of perceived organisational support. Employee Relations, 42(2), 398–416. https://doi.org/10.1108/ER-04-2019-0169
Mustofa, A., & Muafi, M. (2021). The influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior. International Journal of Research in Business and Social Science (2147- 4478), 10(1), 95–106. https://doi.org/10.20525/ijrbs.v10i1.1019
Novira, L., & Martono, S. (2015). Pengaruh Persepsi Dukungan Organisasi Pada Perilaku Kewargaan Organsasional Dengan Kepuasan Kerja Sebagai Variabel Intervening. Management Analysis Journal, 4(3), 180–189.
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1793521
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and Organizational-Level Consequences of Organizational Citizenship Behaviors: A Meta-Analysis. Journal of Applied Psychology, 94(1), 122–141. https://doi.org/10.1037/a0013079
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review. Journal of Management, 26(3), 513–563.
Rizwan, Q. D., Yasir, M., Muhammad, I. I., & Amina, A. (2014). Role of Organizational Learning , Climate and Justice on Teachers ’ Extra-Role Performance. Journal of Basic and Applied Scientific Research, 4(1), 9–14.
Sambung, R. (2019). Job Satisfaction on Employee Performance; Counterproductive Work Behavior and Organizational Citizenship Behavior as Mediations. International Journal of Economic Behavior and Organization, 7(3), 50. https://doi.org/10.11648/j.ijebo.20190703.12
Soelton, M. (2020). The Implication Of Job Satisfaction That Influence Workers To Practice Organizational Citizenship Behavior (Ocb) In The Work Place. Archives of Business Research, 8(5), 33–48. https://doi.org/10.14738/abr.85.8139
Sondeng, S., -, N., Sukotjo, E., & Maharani, S. (2020). Model of Organizational Learning Culture on Knowledge Sharing Behavior. International Journal of Business and Management, 15(11), 184. https://doi.org/10.5539/ijbm.v15n11p184
Syarif, I. (2014). The Impact of Organizational Learning Culture Towards Job Satisfaction and Turnover Intention in Multinational Companies. IBuss Management, 2(2), 117–123.
Tang, D. A. F. and T. L.-P. (2015). Job satisfaction and organizational citizenship behavior (OCB) Does team commitment make a difference in self-directed teams? The Eletronic Library, 34(1), 1–5.
Tremblay, M., & Simard, G. (2018). A multifoci approach to study social support and job performance: A target similarity consideration of development-enhancing practices, leadership, and structure. Journal of Business Research, 92(June), 118–130. https://doi.org/10.1016/j.jbusres.2018.07.002
Varihanna, Harmen, H., & Nizam, A. (2020). Effects of Organizational Trust and Justice on Job Satisfaction and their Consequences on Organizational Citizenship Behavior. East African Scholars Journal of Economics, Business and Management, 3(4), 389–395. https://doi.org/10.36349/EASJEBM.2020.v03i04.016
Wahda, Mursalim, Fauziah, & Asty. (2020). Extra-role behavior improvement model: Organizational learning culture, organizational trust, and organizational justice approach. International Journal of Engineering Business Management, 12, 1–12. https://doi.org/10.1177/1847979020963774
Widarko, A., & Anwarodin, M. K. (2022). Work Motivation and Organizational Culture on Work Performance: Organizational Citizenship Behavior (OCB) as Mediating Variable. Golden Ratio of Human Resource Management, 2(2), 123–138. https://doi.org/10.52970/grhrm.v2i2.207
Alcover, C. M., Chambel, M. J., Fernández, J. J., & Rodríguez, F. (2018). Perceived organizational support-burnout-satisfaction relationship in workers with disabilities: The moderation of family support. Scandinavian Journal of Psychology, 59(4), 451–461. https://doi.org/10.1111/sjop.12448
Alona Eisenberg, & Jeļena Davidova. (2020). Measurement and Analysis Issues in Research of Interrelation between Organizational Learning Culture and Organizational Citizenship Behaviour. Rural Environment. Education. Personality. (REEP) Proceedings of the 13th International Scientific Conference, 13(April 2020), 399–411. https://doi.org/10.22616/reep.2020.047
Andrade, C., & Neves, P. C. (2022). Perceived Organizational Support, Coworkers’ Conflict and Organizational Citizenship Behavior: The Mediation Role of Work-Family Conflict. Administrative Sciences, 12(1). https://doi.org/10.3390/admsci12010020
Andriyanti, N. P. V., & Supartha, I. W. G. (2021). Effect of perceived organizational support on organizational citizenship behavior with job satisfaction as mediating variables. American Journal of Humanities and Social Sciences Research (AJHSSR), 5(1), 46–55.
Asgari, A., Mezginejad, S., & Taherpour, F. (2020). The role of leadership styles in organizational citizenship behavior through the mediation of perceived organizational support and job satisfaction. Innovar, 30(75), 87–98. https://doi.org/10.15446/innovar.v30n75.83259
Bibi, A., Khalid, M. A., & Hussain, A. (2019). Perceived organizational support and organizational commitment among special education teachers in Pakistan. International Journal of Educational Management, 33(5), 848–859. https://doi.org/10.1108/IJEM-12-2017-0365
Bowling, N. A. (2010). Effects of job satisfaction and conscientiousness on extra-role behaviors. Journal of Business and Psychology, 25(1), 119–130. https://doi.org/10.1007/s10869-009-9134-0
Caesens, G., Stinglhamber, F., Demoulin, S., & De Wilde, M. (2017). Perceived organizational support and employees’ well-being: the mediating role of organizational dehumanization. European Journal of Work and Organizational Psychology, 26(4), 527–540. https://doi.org/10.1080/1359432X.2017.1319817
Côté, K., Lauzier, M., & Stinglhamber, F. (2021). The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support. European Management Journal, 39(2), 270–278. https://doi.org/10.1016/j.emj.2020.09.001
Darmawati, A. (2018). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 13(1), 1–21. https://doi.org/10.21831/jim.v13i1.22220
Diah, Y. M., & Cahyadi, A. (2020). Improving Organizational Performance Through Job Satisfaction Based on Employee Empowerment. 142(Seabc 2019), 148–153. https://doi.org/10.2991/aebmr.k.200520.025
Eisenberg, A., & Davidova, J. (2020). Measurement and Analysis Issues in Research of Interrelation between Organizational Learning Culture and Organizational Citizenship Behaviour. Rural Environment. Education. Personality. (REEP) Proceedings of the 13th International Scientific Conference, 13(April 2020), 399–411. https://doi.org/10.22616/reep.2020.047
Ersoy, N. C., Derous, E., Born, M. P., & van der Molen, H. T. (2015). Antecedents of organizational citizenship behavior among Turkish white-collar employees in The Netherlands and Turkey. International Journal of Intercultural Relations, 49, 68–79. https://doi.org/10.1016/j.ijintrel.2015.06.010
Fanani, I., Djati, S. P., & Silvanita, K. (2016). Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior (OCB) (Studi Kasus RSU UKI). Fundamental Management Journal, 1(1), 40–53.
Gunawan, A., Azzahroh, K., Tajib, E., & Aseanty, D. (2022). The Role of Job Satisfaction in Mediating the Effect of Organizational Culture and Organizational Learning on Employee Performance at PT. Techno Motor Indonesia. January 2019. https://doi.org/10.4108/eai.3-8-2021.2315143
Hanh Tran, T. B., & Choi, S. B. (2019). Effects of inclusive leadership on organizational citizenship behavior: The mediating roles of organizational justice and learning culture. Journal of Pacific Rim Psychology, 13(2010). https://doi.org/10.1017/prp.2019.10
Indarti, S., Solimun, Fernandes, A. A. R., & Hakim, W. (2017). The effect of OCB in relationship between personality, organizational commitment and job satisfaction on perfoIndarti, S., Solimun, Fernandes, A. A. R., & Hakim, W. (2017). The effect of OCB in relationship between personality, organizational commitment a. Journal of Management Development, 36(10), 1283–1293.
Islam, T., Aamir, M., Khan, S. R., & Ungku Ahmad, U. N. (2013). Organizational Learning Culture, Social Exchange Relations and Multifoci Citizenship Behaviors : A Literature Survey Approach. World Journal of Management and Behavioral Studies, 1(1), 6–13. https://doi.org/10.5829/idosi.wjmbs.2013.1.1.1102
Jehanzeb, K. (2020). Does perceived organizational support and employee development influence organizational citizenship behavior?: Person–organization fit as moderator. European Journal of Training and Development, 44(6–7), 637–657. https://doi.org/10.1108/EJTD-02-2020-0032
Ju, B., Lee, Y., Park, S., & Yoon, S. W. (2021). A Meta-Analytic Review of the Relationship Between Learning Organization and Organizational Performance and Employee Attitudes: Using the Dimensions of Learning Organization Questionnaire. Human Resource Development Review, 20(2), 207–251. https://doi.org/10.1177/1534484320987363
Kristiani, W., Matin, M., & Sugiarto, S. (2019). The Effect of Organizational Culture and Perceived Organizational Support (POS) Towards Organizational Citizenship Behavior (OCB) Teacher SDK PENABUR Jakarta. International Journal for Educational and Vocational Studies, 1(6), 528–532. https://doi.org/10.29103/ijevs.v1i6.1680
Kunda, M. M., Ataman, G., & Kartaltepe Behram, N. (2019). Corporate social responsibility and organizational citizenship behavior: The mediating role of job satisfaction. Journal of Global Responsibility, 10(1), 47–68. https://doi.org/10.1108/JGR-06-2018-0018
Kurniawan, I. S., & Wijanarko, D. H. (2021). Meningkatkan Kepuasan Kerja: Peran Budaya Organisasi, Lingkungan Kerja, Dan Perceived Organizational Support. Jurnal Ekonomi Dan Bisnis, 11–21. http://jurnal.unissula.ac.id/index.php/ekobis/article/view/17716%0Ahttp://jurnal.unissula.ac.id/index.php/ekobis/article/viewFile/17716/7290
Lin, C. Y., & Huang, C. K. (2020). Employee turnover intentions and job performance from a planned change: the effects of an organizational learning culture and job satisfaction. International Journal of Manpower, 42(3), 409–423. https://doi.org/10.1108/IJM-08-2018-0281
Maan, A. T., Abid, G., Butt, T. H., Ashfaq, F., & Ahmed, S. (2020). Perceived organizational support and job satisfaction: a moderated mediation model of proactive personality and psychological empowerment. Future Business Journal, 6(1), 1–10. https://doi.org/10.1186/s43093-020-00027-8
MacIntosh, E. W., & Doherty, A. (2010). The influence of organizational culture on job satisfaction and intention to leave. Sport Management Review, 13(2), 106–117. https://doi.org/10.1016/j.smr.2009.04.006
Majid, M., Ramli, M. F., Badyalina, B., Roslan, A., & Azreen Jihan Che Mohd Hashim, A. J. (2020). Influence of engagement, work-environment, motivation, organizational learning, and supportive culture on job satisfaction. International Journal of Human Resource Studies, 10(4), 186. https://doi.org/10.5296/ijhrs.v10i4.17822
Marsick, V., & Warkins, K. E. (2003). Demonstrating the value of a Organizational Learning Culture. Advances in Developing Human Resources, 5(2), 132–151. https://doi.org/10.1177/1523422303251341
Morales-Sánchez, R., & Pasamar, S. (2020). How to improve organisational citizenship behaviour by combining ability, motivation and opportunity: The moderator role of perceived organisational support. Employee Relations, 42(2), 398–416. https://doi.org/10.1108/ER-04-2019-0169
Mustofa, A., & Muafi, M. (2021). The influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior. International Journal of Research in Business and Social Science (2147- 4478), 10(1), 95–106. https://doi.org/10.20525/ijrbs.v10i1.1019
Novira, L., & Martono, S. (2015). Pengaruh Persepsi Dukungan Organisasi Pada Perilaku Kewargaan Organsasional Dengan Kepuasan Kerja Sebagai Variabel Intervening. Management Analysis Journal, 4(3), 180–189.
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1793521
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and Organizational-Level Consequences of Organizational Citizenship Behaviors: A Meta-Analysis. Journal of Applied Psychology, 94(1), 122–141. https://doi.org/10.1037/a0013079
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review. Journal of Management, 26(3), 513–563.
Rizwan, Q. D., Yasir, M., Muhammad, I. I., & Amina, A. (2014). Role of Organizational Learning , Climate and Justice on Teachers ’ Extra-Role Performance. Journal of Basic and Applied Scientific Research, 4(1), 9–14.
Sambung, R. (2019). Job Satisfaction on Employee Performance; Counterproductive Work Behavior and Organizational Citizenship Behavior as Mediations. International Journal of Economic Behavior and Organization, 7(3), 50. https://doi.org/10.11648/j.ijebo.20190703.12
Soelton, M. (2020). The Implication Of Job Satisfaction That Influence Workers To Practice Organizational Citizenship Behavior (Ocb) In The Work Place. Archives of Business Research, 8(5), 33–48. https://doi.org/10.14738/abr.85.8139
Sondeng, S., -, N., Sukotjo, E., & Maharani, S. (2020). Model of Organizational Learning Culture on Knowledge Sharing Behavior. International Journal of Business and Management, 15(11), 184. https://doi.org/10.5539/ijbm.v15n11p184
Syarif, I. (2014). The Impact of Organizational Learning Culture Towards Job Satisfaction and Turnover Intention in Multinational Companies. IBuss Management, 2(2), 117–123.
Tang, D. A. F. and T. L.-P. (2015). Job satisfaction and organizational citizenship behavior (OCB) Does team commitment make a difference in self-directed teams? The Eletronic Library, 34(1), 1–5.
Tremblay, M., & Simard, G. (2018). A multifoci approach to study social support and job performance: A target similarity consideration of development-enhancing practices, leadership, and structure. Journal of Business Research, 92(June), 118–130. https://doi.org/10.1016/j.jbusres.2018.07.002
Varihanna, Harmen, H., & Nizam, A. (2020). Effects of Organizational Trust and Justice on Job Satisfaction and their Consequences on Organizational Citizenship Behavior. East African Scholars Journal of Economics, Business and Management, 3(4), 389–395. https://doi.org/10.36349/EASJEBM.2020.v03i04.016
Wahda, Mursalim, Fauziah, & Asty. (2020). Extra-role behavior improvement model: Organizational learning culture, organizational trust, and organizational justice approach. International Journal of Engineering Business Management, 12, 1–12. https://doi.org/10.1177/1847979020963774
Widarko, A., & Anwarodin, M. K. (2022). Work Motivation and Organizational Culture on Work Performance: Organizational Citizenship Behavior (OCB) as Mediating Variable. Golden Ratio of Human Resource Management, 2(2), 123–138. https://doi.org/10.52970/grhrm.v2i2.207
Published
2024-02-13
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Copyright (c) 2024 Cindy Permata Sari, Salman Farisi
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