Diversity and Inclusion in The Workplace: Beyond The Buzzwords
Abstract
This study investigates the relationships between organizational factors, cultural awareness, and job satisfaction within PT Kereta Api Indonesia. Using Structural Equation Modeling (SEM) with Partial Least Squares (PLS) analysis, data was collected from 67 employees to examine the direct and indirect effects of organizational culture and diversity and inclusion policies on job satisfaction, mediated by cultural awareness. The results reveal significant direct relationships between organizational culture and both cultural awareness and job satisfaction. Additionally, diversity and inclusion policies were found to directly impact job satisfaction, albeit with limited mediation through cultural awareness. These findings underscore the critical role of organizational culture in shaping employee experieoknces and perceptions, emphasizing the importance of fostering a supportive and inclusive workplace environment to enhance job satisfaction. The study provides valuable insights for organizations, including PT Kereta Api Indonesia, aiming to promote employee satisfaction and cultivate a culture of inclusivity and well-being in the workplace.
Keywords : Organizational Culture, Diversity And Inclusion Policy, Job Satisfaction, Cultural Awareness
References
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[2] A. A. A. M. - and A. G. G. -, “The Effect of using the Connectivist Approach on Developing Secondary Stage Students’ Cross-cultural Awareness and Translation Performance,” Int. J. Multidiscip. Res., vol. 6, no. 1, pp. 1–21, 2024, doi: 10.36948/ijfmr.2024.v06i01.13308.
[3] C. Bartolo Tabone, F. Garland, and M. Travis, “Cultural Awareness of Intersex in Malta: Invisibility, Stigma and Epistemic Injustice,” Soc. Sci., vol. 13, no. 3, p. 150, 2024, doi: 10.3390/socsci13030150.
[4] K. Pope, H. Hewlin-Vita, and E. M. Y. Chu, “The Human Library and the development of cultural awareness and sensitivity in occupational therapy students: a mixed methods study,” Front. Med., vol. 10, no. September, 2023, doi: 10.3389/fmed.2023.1215464.
[5] B. Yao, M. Jiang, D. Yang, and J. Hu, “Empowering LLM-based Machine Translation with Cultural Awareness,” 2023, [Online]. Available: http://arxiv.org/abs/2305.14328
[6] M. Ko, M. C. Henderson, T. L. Fancher, M. R. London, M. Simon, and R. R. Hardeman, “US Medical School Admissions Leaders’ Experiences with Barriers to and Advancements in Diversity, Equity, and Inclusion,” JAMA Netw. Open, vol. 6, no. 2, p. E2254928, 2023, doi: 10.1001/jamanetworkopen.2022.54928.
[7] C. Roche, P. J. Wall, and D. Lewis, “Ethics and diversity in artificial intelligence policies, strategies and initiatives,” AI Ethics, vol. 3, no. 4, pp. 1095–1115, 2023, doi: 10.1007/s43681-022-00218-9.
[8] R. W. McGee, “Are Diversity, Equity and Inclusion (DEI) Policies Unconstitutional? A ChatGPT Study,” SSRN Electron. J., pp. 1–12, 2023, doi: 10.2139/ssrn.4497395.
[9] C. Umeh, N. Cornelius, and J. Wallace, “Exploring equality, diversity, and inclusion in multiethnic settings: A context-sensitive approach,” Hum. Resour. Manag. J., vol. 33, no. 1, pp. 148–169, 2023, doi: 10.1111/1748-8583.12441.
[10] J. Mantik et al., “Employee performance under organizational culture and transformational leadership: A mediated model,” J. Mantik, vol. 7, no. 2, pp. 2685–4236, 2023.
[11] J. A. Pedraza-Rodríguez, A. Ruiz-Vélez, M. I. Sánchez-Rodríguez, and M. Fernández-Esquinas, “Management skills and organizational culture as sources of innovation for firms in peripheral regions,” Technol. Forecast. Soc. Change, vol. 191, no. April 2022, 2023, doi: 10.1016/j.techfore.2023.122518.
[12] I. Komariyah, A. Prayudi, E. Edison, and K. Laelawati, “the Relationship Between Organizational Culture and Competence With Organizational Commitment in Employees of Bumd Binjai, North Sumatra,” J. Ris. Bisnis dan Manaj., vol. 16, no. 2, pp. 210–218, 2023, doi: 10.23969/jrbm.v16i2.7572.
[13] M. D. Williams, “The Impact of Organizational Culture on Leadership Burnout,” Front. Health Serv. Manage., vol. 35, no. 2, pp. 34–37, 2018, doi: 10.1097/hap.0000000000000047.
[14] W. Assoratgoon and S. Kantabutra, “Toward a sustainability organizational culture model,” J. Clean. Prod., vol. 400, no. September 2022, p. 136666, 2023, doi: 10.1016/j.jclepro.2023.136666.
[15] S. N. Thasimmim, E. L. Dianasari, and U. Karimun, “The Influence of Work Discipline in Mediating Work,” J. Cafe., vol. 4, no. 1, pp. 106–112, 2023.
[16] W. D. Febrian and I. Sani, “Analysis of Work Environment, Attitude, Coaching, and Servant Leadership on Job Satisfaction Mediated by Career Development (Literature Review Study),” Indones. J. Bus. Anal., vol. 3, no. 4, pp. 1089–1104, 2023, doi: 10.55927/ijba.v3i4.5031.
[17] Z. M. Aung, D. S. Santoso, and T. C. Dodanwala, “Effects of demotivational managerial practices on job satisfaction and job performance: Empirical evidence from Myanmar’s construction industry,” J. Eng. Technol. Manag. - JET-M, vol. 67, no. June 2021, p. 101730, 2023, doi: 10.1016/j.jengtecman.2022.101730.
[18] Primadi Candra Susanto, Siera Syailendra, and Ryan Firdiansyah Suryawan, “Determination of Motivation and Performance: Analysis of Job Satisfaction, Employee Engagement and Leadership,” Int. J. Bus. Appl. Econ., vol. 2, no. 2, pp. 59–68, 2023, doi: 10.55927/ijbae.v2i2.2135.
[19] A. Hartika, M. Fitridiani, and M. Asbari, “The Effect of Job Satisfaction and Job Loyalty on Employee Performance: A Narrative Literature Review,” J. Inf. Syst. Manag., vol. 2, no. 3, pp. 9–15, 2023.
[20] P. Asiah and M. Roni, “SEIKO : Journal of Management & Business The Influence of Training and Work Motivation on PT Employee Performance . Indonesian Railways ( Persero ) Regional Division III Palembang,” SEIKO J. Manag. Bus., vol. 6, no. 2, pp. 379–388, 2023.
[21] A. H. Fakhrudi and A. L. Riani, “The Influence of Public Service Motivation and Transformational Leadership Style on Employee Performance in Non Rail Crew Operational Workers at PT KAI (PERSERO) Operational Region 8 Surabaya,” Int. J. Econ. Bus. Manag. Res., vol. 07, no. 11, p. 33, 2023, doi: 10.51505/ijebmr.2023.71103.
[22] D. S. Muhammad Hanafi Azhari1 and Eva Desembrianita3, “The Influence Of Organizational Culture And Job Training On Employee Performance Through Job Satisfaction As A Mediating Variable,” J. Manaj. dan Ilmu Pendidik., vol. 6, pp. 290–309, 2024.
[23] B. T. Tipa, T. Hidayati, and S. Maria, “Investigating the Effect of Transformational Leadership, Compensation and Organizational Culture on Job Satisfaction and Employee Performance at PT. Kitadin Embalut Kabupaten Kutai Kartanegara,” J. Madani Soc., vol. 2, no. 2, pp. 87–107, 2023, doi: 10.56225/jmsc.v2i2.251.
[24] P. Budiyanto and S. E. Mm, “Transformational Leadership Analysis on Human Resource Performance Through Organizational Culture and Team Work,” SEYBOLD Rep., vol. 18, no. 09, pp. 169–191, 2023, doi: 10.5110/77.1050.
Published
2024-04-23
Section
Articles
Copyright (c) 2024 Abdi Fadhlan, Nur Faliza, Ervan Susilowati
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
