Peran Mediasi Employee Resilience Dalam Hubungan Antara Learning Organization Dan Work Engagement
Keywords:
Ketahanan Karyawan, Organisasi Pembelajaran, Keterlibatan Kerja.
Abstract
Di era globalisasi yang penuh dengan tantangan dan sangat dinamis, organisasi dituntut untuk dapat menciptakan lingkungan yang mendukung pelaksanaan pembelajaran guna meningkatkan kompetensi dan kapasitas anggotanya. Tak terkecuali dengan instansi pemerintahan yang mulai meningkatkan efektifitas dan efisiensi pengelolaan SDM-nya. Kompetensi dan kapasitas yang tinggi dari para ASN akan meningkatkan ketahanan mereka dalam menghadapi tantangan pekerjaan, sehingga dapat memicu keterlibatan kerja. Keterlibatan kerja inilah yang diharapkan akan meningkatkan kualitas pelayanan publik oleh ASN. Hasil penelitian menunjukkan bahwa learning organization yang diterapkan KPPBC Tipe Madya Pabean Tanjung Perak memberikan pengaruh yang signifikan untuk meningkatkan work engagement pegawainya dan employee resilience menunjukkan peran mediasi secara parsial dalam hubungan tersebut. Namun, penelitian ini masih memiliki keterbatasan mengingat ruang lingkup sampel yang belum dapat mewakili ASN pada DJBC secara keseluruhan. Penelitian selanjutnya diharapkan dapat mencangkup sampel yang lebih luas dan dapat memperdalam penelitian dengan menggunakan faktor-faktor lainnya dalam hubungan learning organization dan work engagement.
References
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Falk, R. F., & Miller, N. B. (1992). A primer for soft modeling. University of Akron Press.
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. In Source: Journal of Marketing Research (Vol. 18, Issue 1).
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broadenand-build theory of positive emotions. American Psychologist, 56(3), 218.
Garvin, D. A., Edmonson, A. C., & Gino, F. (2008). Is yours a learning organization? Harvard Business Review, 86(3), 109–116.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2009). Multivariate Data Analysis (Seventh). Pearson.
Hair Jr., J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107. https://doi.org/10.1504/ijmda.2017.10008574
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Howard, F. (2008). Managing stress or enhancing wellbeing? Positive psychology’s contribution to clinical supervision. Australian Psychologist, 43(2), 105–113.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724.
Karatepe, O. M., & Olugbade, O. A. (2009). The effects of job and personal resources on hotel employees’ work engagement. Nternational Journal of Hospitality Management, 28(4), 504–512.
Kline, R. B. (2016). Principles and Practice of Structural Equation Modeling (Fourth). The Guilford Press.
Llorens, S., Schaufeli, W., Bakker, A., & Salanova, M. (2007). Does a positive gain spiral of resources, efficacy beliefs and engagement exist? Computers in Human Behaviour, 23(1), 825–841.
Luthans, F. (2002). The need for and meaning of positive organizational behaviour. Journal of Organizational Behavior, 23(6), 695–706.
Malik, P., & Garg, P. (2017). Learning organization and work engagement: Exploring the nexus in Indian IT sector. Asia-Pacific Journal of Business Administration, 9(3), 166–189. https://doi.org/10.1108/APJBA-03-2016-0034
Malik, P., & Garg, P. (2020). Learning organization and work engagement: the mediating role of employee resilience. International Journal of Human Resource Management, 31(8), 1071–1094. https://doi.org/10.1080/09585192.2017.1396549
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Murray, P., & Donegan, K. (2003). Empirical linkages between firm competencies and organisational learning. The Learning Organization, 10(1), 51–62.
Naswall, K., & Kuntz, J. (2015). Employee Resilience Scale (EmpRes) Measurement Properties. https://www.researchgate.net/publication/281593901
Paek, S., Schuckert, M., Kim, T. T., & Lee, G. (2015). Why is hospitality employees’ psychological capital important? The effects of psychological capital on work engagement and employee morale. International Journal of Hospitality Management, 50, 9–26.
Park, Y. K., Song, J. H., Yoon, S. W., & Kim, J. (2014). Learning organization and innovative behavior: The mediating effect of work engagement. European Journal of Training and Development, 38(1–2), 75–94. https://doi.org/10.1108/EJTD-04-2013-0040
Paul, A. K., & Anantharaman, R. N. (2004). Influence of HRM practices on organizational commitment: A study among software professionals in India. Human Resource Development Quarterly, 15(1), 77–88.
Purushothaman, A. (2015). Organizational learning: A road map to evaluate learning outcomes in knowledge intensive firms. Development and Learning in Organizations, 29(3), 11–14. https://doi.org/10.1108/DLO-07-2014-0053
Reivich, K., & Shatte, A. (2002). The Resilience Factor 7 Essential Skills Overcoming Life’s Inevitable Obstacles. Random House.
Rutter, M. (2006). Implications of resilience concepts for scientific understanding. Annals of the New York Academy of Sciences, 1094(1), 1–12.
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619.
Schaufeli, W. B., & Bakker, A. B. (2010). Defining and Measuring Work Engagement: Bringing Clarity to the Concept. In A. B. Bakker & M. P. Leiter (Eds.), Work Engagement: A Handbook of Essential Theory and Research (pp. 10–24). Psychology Press.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement Of Engagement And Burnout: A Two Sample Confirmatory Factor Analytic Approach.
Senge, P. (1990). The fifth discipline: The art and practice of the learning organization. Random House.
Sholikhah, S., Nathasya Marbun, R., & Parimita, W. (2021). The Influence of Learning Organization and Employee Resilience on Work Engagement at Bumn Bank Branch Office in Bogor. IJHCM (International Journal of Human Capital Management), 5(2), 11–25. https://doi.org/10.21009/ijhcm.05.02.2
Song, J. H., Chai, D. S., Kim, J., & Bae, S. H. (2018). Job Performance in the Learning Organization: The Mediating Impacts of Self-Efficacy and Work Engagement. Performance Improvement Quarterly, 30(4), 249–271. https://doi.org/10.1002/piq.21251
Wagnild, G., & Young, H. (1993). Development and psychometric. Journal of Nursing Measurement, 1(2), 165–178.
Wang, J., Cooke, F. L., & Huang, W. (2014). How resilient is the (future) workforce in China? A study of the banking sector and implications for human resource development. Asia Pacific Journal of Human Resources, 52(2), 132–154.
Watkins, K. E., & Marsick, V. J. (1993). Sculpting the learning organization: Lessons in the art and science of systemic change. Jossey-Bass Inc.
Weiss, H. M., & Cropanzano, R. (1996). Affective event theory: a theoretical discussion of the structure, causes and consequencesof affective experiences at work. Research in Organizational Behavior, 18, 1–74.
Winwood, P. C., Colon, R., & McEwen, K. (2013). A Practical Measure of Workplace Resilience: Developing the Resilience at Work Scale. Journal of Occupational and Environmental Medicine, 55(10), 1205–1212. https://doi.org/10.1097/JOM.0b013e3182a2a60a
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands–resources model. International Journal of Stress Management, 14(2), 121–141.
Yang, B., Watkins, K. E., & Marsick, V. J. (2004). The Construct of the Learning Organization: Dimensions, Measurement, and Validation.
Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209–223.
Bhatnagar, J. (2007). Predictors of organizational commitment in India: Strategic HR roles, organizational learning capability and psychological empowerment. The International Journal of Human Resource Management, 18(10), 1782–1811.
Block, J., & Kremen, A. M. (1996). IQ and ego resiliency: Conceptual and empirical connections and separateness. Journal of Personality and Social Psychology, 70, 349–361.
Cohen, T. R., Panter, A. T., & Turan, N. (2013). Predicting Counterproductive Work Behavior from Guilt Proneness. Journal of Business Ethics, 114(1), 45–53. https://doi.org/10.1007/s10551-012-1326-2
Falk, R. F., & Miller, N. B. (1992). A primer for soft modeling. University of Akron Press.
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. In Source: Journal of Marketing Research (Vol. 18, Issue 1).
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broadenand-build theory of positive emotions. American Psychologist, 56(3), 218.
Garvin, D. A., Edmonson, A. C., & Gino, F. (2008). Is yours a learning organization? Harvard Business Review, 86(3), 109–116.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2009). Multivariate Data Analysis (Seventh). Pearson.
Hair Jr., J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107. https://doi.org/10.1504/ijmda.2017.10008574
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hodges, H., Keely, A., & Troyan, P. (2008). Professional resilience in baccalaureate prepared acute care nurses: First steps. Nursing Education Perspectives, 29(2), 80–89.
Hodliffe, M. C. (2014). The development and validation of the employee resilience scale (EmpRes): The conceptualisation of a new model. University of Canterbury.
Howard, F. (2008). Managing stress or enhancing wellbeing? Positive psychology’s contribution to clinical supervision. Australian Psychologist, 43(2), 105–113.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724.
Karatepe, O. M., & Olugbade, O. A. (2009). The effects of job and personal resources on hotel employees’ work engagement. Nternational Journal of Hospitality Management, 28(4), 504–512.
Kline, R. B. (2016). Principles and Practice of Structural Equation Modeling (Fourth). The Guilford Press.
Llorens, S., Schaufeli, W., Bakker, A., & Salanova, M. (2007). Does a positive gain spiral of resources, efficacy beliefs and engagement exist? Computers in Human Behaviour, 23(1), 825–841.
Luthans, F. (2002). The need for and meaning of positive organizational behaviour. Journal of Organizational Behavior, 23(6), 695–706.
Malik, P., & Garg, P. (2017). Learning organization and work engagement: Exploring the nexus in Indian IT sector. Asia-Pacific Journal of Business Administration, 9(3), 166–189. https://doi.org/10.1108/APJBA-03-2016-0034
Malik, P., & Garg, P. (2020). Learning organization and work engagement: the mediating role of employee resilience. International Journal of Human Resource Management, 31(8), 1071–1094. https://doi.org/10.1080/09585192.2017.1396549
McNaughton, R. B., & Gray, B. (2017). Entrepreneurship and resilient communities - Introduction to the special issue. J. Enterprising Communities: People Places Glob. Econ., 11(1), 2–19.
Murray, P., & Donegan, K. (2003). Empirical linkages between firm competencies and organisational learning. The Learning Organization, 10(1), 51–62.
Naswall, K., & Kuntz, J. (2015). Employee Resilience Scale (EmpRes) Measurement Properties. https://www.researchgate.net/publication/281593901
Paek, S., Schuckert, M., Kim, T. T., & Lee, G. (2015). Why is hospitality employees’ psychological capital important? The effects of psychological capital on work engagement and employee morale. International Journal of Hospitality Management, 50, 9–26.
Park, Y. K., Song, J. H., Yoon, S. W., & Kim, J. (2014). Learning organization and innovative behavior: The mediating effect of work engagement. European Journal of Training and Development, 38(1–2), 75–94. https://doi.org/10.1108/EJTD-04-2013-0040
Paul, A. K., & Anantharaman, R. N. (2004). Influence of HRM practices on organizational commitment: A study among software professionals in India. Human Resource Development Quarterly, 15(1), 77–88.
Purushothaman, A. (2015). Organizational learning: A road map to evaluate learning outcomes in knowledge intensive firms. Development and Learning in Organizations, 29(3), 11–14. https://doi.org/10.1108/DLO-07-2014-0053
Reivich, K., & Shatte, A. (2002). The Resilience Factor 7 Essential Skills Overcoming Life’s Inevitable Obstacles. Random House.
Rutter, M. (2006). Implications of resilience concepts for scientific understanding. Annals of the New York Academy of Sciences, 1094(1), 1–12.
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619.
Schaufeli, W. B., & Bakker, A. B. (2010). Defining and Measuring Work Engagement: Bringing Clarity to the Concept. In A. B. Bakker & M. P. Leiter (Eds.), Work Engagement: A Handbook of Essential Theory and Research (pp. 10–24). Psychology Press.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement Of Engagement And Burnout: A Two Sample Confirmatory Factor Analytic Approach.
Senge, P. (1990). The fifth discipline: The art and practice of the learning organization. Random House.
Sholikhah, S., Nathasya Marbun, R., & Parimita, W. (2021). The Influence of Learning Organization and Employee Resilience on Work Engagement at Bumn Bank Branch Office in Bogor. IJHCM (International Journal of Human Capital Management), 5(2), 11–25. https://doi.org/10.21009/ijhcm.05.02.2
Song, J. H., Chai, D. S., Kim, J., & Bae, S. H. (2018). Job Performance in the Learning Organization: The Mediating Impacts of Self-Efficacy and Work Engagement. Performance Improvement Quarterly, 30(4), 249–271. https://doi.org/10.1002/piq.21251
Wagnild, G., & Young, H. (1993). Development and psychometric. Journal of Nursing Measurement, 1(2), 165–178.
Wang, J., Cooke, F. L., & Huang, W. (2014). How resilient is the (future) workforce in China? A study of the banking sector and implications for human resource development. Asia Pacific Journal of Human Resources, 52(2), 132–154.
Watkins, K. E., & Marsick, V. J. (1993). Sculpting the learning organization: Lessons in the art and science of systemic change. Jossey-Bass Inc.
Weiss, H. M., & Cropanzano, R. (1996). Affective event theory: a theoretical discussion of the structure, causes and consequencesof affective experiences at work. Research in Organizational Behavior, 18, 1–74.
Winwood, P. C., Colon, R., & McEwen, K. (2013). A Practical Measure of Workplace Resilience: Developing the Resilience at Work Scale. Journal of Occupational and Environmental Medicine, 55(10), 1205–1212. https://doi.org/10.1097/JOM.0b013e3182a2a60a
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands–resources model. International Journal of Stress Management, 14(2), 121–141.
Yang, B., Watkins, K. E., & Marsick, V. J. (2004). The Construct of the Learning Organization: Dimensions, Measurement, and Validation.
Published
2024-07-01
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Copyright (c) 2024 Sayuk Adi Kurniawan, Nuri Herachwati, Gebrina Ayu Pramesti
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