Tingkat Kepuasan Pasien BPJS dan Pasien Umum
Abstract
This study aims to determine the difference in satisfaction of BPJS patients and general patients at the Betungan Health Center, Bengkulu City. This research is a descriptive study with a cross-sectional design. The results of the BPJS patient satisfaction study were 20 respondents (50%) were satisfied. General patient target as many as 21 respondents (52.5%) was satisfied. The results of statistical tests obtained p-value satisfaction of BPJS patients and general patients based on tangible dimensions <0.05 (p=0.025), reliability dimension (p=0.001), responsiveness dimension (p=0.001), assurance dimension (p=0.001) and empathy dimension (p=0.001). In conclusion, there are differences in the satisfaction of BPJS patients and general patients at the Betungan Health Center, Bengkulu City.
Keywords: BPJS, General Patients
References
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Wirajaya, M. K. M., Laksmini, P. A., & Sutrisnawati, N. N. D. (2021). The Differences of Satisfaction between National Health Insurance and General Patien in Public Hospitas, Wangaa Denpasar. Proceeding ICTS, 2(June), 10–19. https://procceding.unram.ac.id/index.php/icst/article/view/72
Zumria, Z., Narmi, N., & Tahiruddin, T. (2020). Perbedaan Tingkat Kepuasan Pasien BPJS dan Non BPJS terhadap Mutu Pelayanan di Ruang Rawat Inap RSUD Kota Kendari. Jurnal Ilmiah Karya Kesehatan, 1(1), 76–83. https://stikesks-kendari.e-journal.id/JIKK/article/view/465
Bitjoli, V. O., Pinontoan, O., & Buanasari, A. (2019). Perbedaan Tingkat Kepuasan Pasien BPJS dan Non BPJS terhadap Pelayanan Pendaftaran di RSUD Tobelo. E-Journal Keperawatan, 7(1), 1–8. https://ejournal.unsrat.ac.id/index.php/jkp/article/view/24353
Cahyati, P. (2021). The Model of Patient Satisfaction and Trust: a Study at BPJS Patient. DIJEMSS, 2(3), 513–526. https://doi.org/10.31933/dijemss.v2i3.762
Dinas Kesehatan Kota Bengkulu. (2018). Profil Kesehatan Kota Bengkulu
Effendi, K., & Junita, S. (2019). Tingkat Kepuasan Pasien terhadap Pelayanan Kesehatan di UPTD Puskesmas Mutiara Tahun 2019. Excellent Midwifery Journal Kedokteran, Fakultas Sumatera, Universitas, 3(2), 82–90. https://jurnal.mitrahusada.ac.id/index.php/emj/article/download/127/110
Endartiwi, S. S. (2020). Indeks Kepuasan Masyarakat (IKM) terhadap Pelayanan Rawat Jalan Peserta BPJS Kesehatan di Puskesmas Yogyakarta. Jurnal Kesehatan Kusuma Husada, 11(1), 105–112. https://doi.org/https://doi.org/10.34035/jk.v11i1.427
Khasanah, U., Santoso, A., & Fatiha, C. N. (2020). Evaluation of BPJS and Non BPJS Outpatient Satisfaction for the Quality of Service in the Pharmacy Installation of Tugurejo Regional Hospital of Central Java Province. Sultan Agung Fundamental Reseach Journal, 1(1), 83–92. http://jurnal.unissula.ac.id/index.php/safrj/article/view/7776
Mustika, D., & Sari, K. (2019). Kepuasan Pasien terhadap Layanan Rawat Inap RSUD Jagakarsa Tahun. Jurnal Administrasi Rumah Sakit Indonesia, 5(3), 147–152. http://journal.fkm.ui.ac.id/arsi/article/view/2950
Nababan, M. C., Listiawaty, R., Berliana, N. (2020). Analisis Kualitas Pelayanan terhadap Pasien di Puskesmas X Kota Jambi. Jurnal Kesmas Jambi (JKMJ), 4(2), 6–16. https://online-journal.unja.ac.id/jkmj/article/view/10565
Puskesmas Betungan Kota Bengkulu. (2019). Profil Puskesmas Betungan Kota Bengkulu
Sesrianty, V., Machmud, R., & Yeni, F. (2019). Analisa Kepuasan Pasien terhadap Mutu Pelayanan Keperawatan. Jurnal Kesehatan Perintis (Perintis’s Health Journal), 6(2), 116–126. https://doi.org/10.33653/jkp.v6i2.317
Simanjorang, D., Susan, R., Hasan, B., Silaen, M., & Girsang, E. (2019). The Analysis of Quality of Health Services Effect against Patient Satisfaction Patients at Royal Prima Medan Hospital. JMMR (Jurnal Medicoeticolegal Dan Manajemen Rumah Sakit), 8(2), 90–97. https://doi.org/https://doi.org/10.18196/jmmr.8293
Sofiana, M., Wahyuni, R., & Supriyadi, E. (2020). Studi Komparasi Kepuasan Pasien BPJS dan Non BPJS pada Mutu Pelayanan Pendaftaran Puskesmas Johar Baru Jakarta Pusat. Abiwara : Jurnal Vokasi Administrasi Bisnis, 1(2), 93–110. https://doi.org/10.31334/abiwara.v1i2.797
Supandri, O., Ketaren, O., & Veronika, L. R. (2019). Perbedaan Kualitas Pelayanan pada Pasien BPJS dan Pasien Umum Rawat Inap di Rumah Sakit Muhammadiyah Medan Tahun 2019. Jurnal Ilmiah Simantek, 3(3), 48–60. https://simantek.sciencemakarioz.org/index.php/JIK/article/view/71
Tome, P. L., Nurhayani, N., Darmawansyah, D. (2019). Analysis of Health Service Quality on Patient Satisfaction in Malimongan. Indian Journal of Public Health Research & Development, 10(7), 1125–1129. https://doi.org/10.5958/0976-5506.2019.01734.0
Wirajaya, M. K. M., Laksmini, P. A., & Sutrisnawati, N. N. D. (2021). The Differences of Satisfaction between National Health Insurance and General Patien in Public Hospitas, Wangaa Denpasar. Proceeding ICTS, 2(June), 10–19. https://procceding.unram.ac.id/index.php/icst/article/view/72
Zumria, Z., Narmi, N., & Tahiruddin, T. (2020). Perbedaan Tingkat Kepuasan Pasien BPJS dan Non BPJS terhadap Mutu Pelayanan di Ruang Rawat Inap RSUD Kota Kendari. Jurnal Ilmiah Karya Kesehatan, 1(1), 76–83. https://stikesks-kendari.e-journal.id/JIKK/article/view/465
