Kecerdasan Emosional Perawat terhadap Komunikasi Interpersonal dengan Pasien
Abstract
This study aims to determine the relationship between nurses' emotional intelligence and interpersonal communication with patients at Siloam Hospital Bali. This research method is an observational analytic study using a cross-sectional approach. The survey results to 180 respondents using the Chi-Square correlation analysis technique obtained a p-value of 0.001 with a value of α = 0.05. In conclusion, there is a significant relationship between nurses' emotional intelligence and interpersonal communication with patients at Siloam Hospital Bali. The most influential variables were self-motivation, social relations, and empathy, and nurses who had high heart had 2.716 times the chance of having high interpersonal communication compared to nurses who had low heart.
Keywords: Emotional Intelligence, Interpersonal Communication, Nurse
References
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Amini, M., Amini, M., Nabiee, P., & Delavari, S. (2019). The Relationship Between Emotional Intelligence and Communication Skills in Healthcare Staff. Shiraz E Medical Journal, 20(4), 2018–2020. https://doi.org/10.5812/semj.80275
Beauvais, A. M., Özbaş, A. A., & Wheeler, K. (2019). End-of-Life Psychodrama: Influencing Nursing Students’ Communication Skills, Attitudes, Emotional Intelligence and Self-Reflection. Journal of Psychiatric Nursing, 10(2), 103–110. https://doi.org/10.14744/phd.2019.96636
Bello, O. (2017). Effective Communication in Nursing Practice : A Literature Review. Arcada, 5(6), 1-54. http://urn.fi/URN:NBN:fi:amk-2017053011199
Brinderjeet, K. (2020). Interpersonal Communications in Nursing Practice - Key to Quality Health Care. Archives of Nursing Practice and Care, 6, 019–022. https://doi.org/10.17352/2581-4265.000044
Chong, S. C., Falahat, M., & Lee, Y. S. (2020). Emotional Intelligence and Job Performance of Academicians in Malaysia. International Journal of Higher Education, 19(1), 69–80. https://doi.org/10.5430/ijhe.v9n1p69
Geun, H. G., & Park, E. (2019). Influence of Emotional Intelligence, Communication, and Organizational Commitment on Nursing Productivity among Korean Nurses. Journal of Korean Academy of Community Health Nursing, 30(2), 226–233. https://doi.org/10.12799/jkachn.2019.30.2.226
Giménez-Espert, M. del C., Prado-Gascó, V. J., & Valero-Moreno, S. (2019). Impact of Work Aspects on Communication, Emotional Intelligence and Empathy in Nursing. Revista Latino-Americana de Enfermagem, 27. https://doi.org/10.1590/1518-8345.2933.3118
Goleman, D. (2018). Emotional Intelligence, Why It Can Matter more Than IQ. In Library of Unviolent Revolution (2nd ed.). Lin
Hasani, A. M. P., Mokhtaree, M., Fathollahi, M., & Farrokjzadian, J. (2018). Interpersonal Communication Skills and Its Association with Personality Dimensions of Nurses in Rafsanjan University of Medical Sciences, Iran, in 2015. Journal of Occupational Health and Epidemiology, 7(2), 112–118. https://doi.org/10.29252/johe.7.2.112
Hrefish, Z. A., & Al-Hadrawi, H. H. (2020). Emotional Intelligence and Work-Related Stress among Nurses Working in Psychiatric Hospitals. Indian Journal of Forensic Medicine and Toxicology, 14(1), 1164–1168. https://doi.org/10.37506/v14/i1/2020/ijfmt/193065
Issah, M. (2018). Change Leadership: The Role of Emotional Intelligence. SAGE Open, 8(3). https://doi.org/10.1177/2158244018800910
Kaur, J., & Sharma, A. (2019). Emotional Intelligence and Work Performance. International Journal of Recent Technology and Engineering, 8(23), 1658–1664. https://doi.org/10.35940/ijrte.B1301.0782S319
Kwame, A., & Petrucka, P. M. (2020). Communication in Nurse-Patient Interaction in Healthcare Settings in Sub-Saharan Africa: A Scoping Review. International Journal of Africa Nursing Sciences, 12(August 2019), 100198. https://doi.org/10.1016/j.ijans.2020.100198
Larsen, R., Mangrio, E., & Persson, K. (2020). Interpersonal Communication in Transcultural Nursing Care in India: A Descriptive Qualitative Study. Journal of Transcultural Nursing. https://doi.org/10.1177/1043659620920693
Lee, C. T., Phillips, S., Tiso, S., & Fitzpatrick, C. (2019). Exploring Interpersonal Relationships in a Nurse-Managed Clinic and Their Impact on Clinical Outcomes. SAGE Open, 9(3). https://doi.org/10.1177/2158244019858436
Mahvar, T., Mohammadi, N., Seyedfatemi, N., & Vedadhir, A. (2020). Interpersonal Communication among Critical Care Nurses: an Ethnographic Study. Journal of Caring Sciences, 9(1), 57–64. https://doi.org/10.34172/jcs.2020.009
Munir, M., & Azam, R. I. (2019). Emotional Intelligence and Employee Performance : An Intervention Based Experimental Study [Journal of Business & Economics (2075-6909) Emotional Intelligence and Employee Performance : An Intervention Based Experimental Study. Journal of Business & Economics, 9(2), 1–19. https://www.researchgate.net/publication/330133322_
Noquez, A. (2019). Emotional Intelligence in Nurses and Emerging Trends: An Integrative Literature Review. International Journal of Nursing, 6(1), 12–18. https://doi.org/10.15640/ijn.v6n1a2
Opeyemi, M. O. (2018). A Literature Review on Effective Communication In Nursing Practice School of Nursing Sciences , Kenyatta University, Nairobi Kenya an official Publication of Center for International Research Development. Academic Journal of Nursing and Health Education, 7(3), 1-27. http://cird.online/AJNHE/wp-content/uploads/2018/09/Vol.7-Issue-1.pdf
Raeissi, P., Zandian, H., Mirzarahimy, T., Delavari, S., Zahirian Moghadam, T., & Rahimi, G. (2019). Relationship Between Communication Skills and Emotional Intelligence among Nurses. Nursing Management, 26. https://doi.org/10.7748/nm.2019.e1820
Santos, J. L. G. Dos, Copelli, F. H. da S., Balsanelli, A. P., Sarat, C. N. F., Menegaz, J. do C., Trotte, L. A. C., Stipp, M. A. C., & Soder, R. M. (2019). Interpersonal Communication Competence among Nursing Students. Revista Latino-Americana de Enfermagem, 27, e3207. https://doi.org/10.1590/1518-8345.3226.3207
Sustersic, M., Gauchet, A., Kernou, A., Gibert, C., Foote, A., Vermorel, C., & Bosson, J.-L. (2018). A Scale Assessing Doctor-Patient Communication in a Context of Acute Conditions Based on a Systematic Review. PLOS ONE, 13(2), e0192306
Published
2021-03-27
Section
Articles
Copyright (c) 2021 IGAA Sherlyna Prihandhani, Nina Rismawati Hakim
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
