Kecerdasan Emosional Perawat terhadap Komunikasi Interpersonal dengan Pasien
DOI:
https://doi.org/10.31539/jks.v4i2.1873Abstract
This study aims to determine the relationship between nurses' emotional intelligence and interpersonal communication with patients at Siloam Hospital Bali. This research method is an observational analytic study using a cross-sectional approach. The survey results to 180 respondents using the Chi-Square correlation analysis technique obtained a p-value of 0.001 with a value of α = 0.05. In conclusion, there is a significant relationship between nurses' emotional intelligence and interpersonal communication with patients at Siloam Hospital Bali. The most influential variables were self-motivation, social relations, and empathy, and nurses who had high heart had 2.716 times the chance of having high interpersonal communication compared to nurses who had low heart.
Keywords: Emotional Intelligence, Interpersonal Communication, Nurse
References
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Sustersic, M., Gauchet, A., Kernou, A., Gibert, C., Foote, A., Vermorel, C., & Bosson, J.-L. (2018). A Scale Assessing Doctor-Patient Communication in a Context of Acute Conditions Based on a Systematic Review. PLOS ONE, 13(2), e0192306
Amini, M., Amini, M., Nabiee, P., & Delavari, S. (2019). The Relationship Between Emotional Intelligence and Communication Skills in Healthcare Staff. Shiraz E Medical Journal, 20(4), 2018–2020. https://doi.org/10.5812/semj.80275
Beauvais, A. M., Özbaş, A. A., & Wheeler, K. (2019). End-of-Life Psychodrama: Influencing Nursing Students’ Communication Skills, Attitudes, Emotional Intelligence and Self-Reflection. Journal of Psychiatric Nursing, 10(2), 103–110. https://doi.org/10.14744/phd.2019.96636
Bello, O. (2017). Effective Communication in Nursing Practice : A Literature Review. Arcada, 5(6), 1-54. http://urn.fi/URN:NBN:fi:amk-2017053011199
Brinderjeet, K. (2020). Interpersonal Communications in Nursing Practice - Key to Quality Health Care. Archives of Nursing Practice and Care, 6, 019–022. https://doi.org/10.17352/2581-4265.000044
Chong, S. C., Falahat, M., & Lee, Y. S. (2020). Emotional Intelligence and Job Performance of Academicians in Malaysia. International Journal of Higher Education, 19(1), 69–80. https://doi.org/10.5430/ijhe.v9n1p69
Geun, H. G., & Park, E. (2019). Influence of Emotional Intelligence, Communication, and Organizational Commitment on Nursing Productivity among Korean Nurses. Journal of Korean Academy of Community Health Nursing, 30(2), 226–233. https://doi.org/10.12799/jkachn.2019.30.2.226
Giménez-Espert, M. del C., Prado-Gascó, V. J., & Valero-Moreno, S. (2019). Impact of Work Aspects on Communication, Emotional Intelligence and Empathy in Nursing. Revista Latino-Americana de Enfermagem, 27. https://doi.org/10.1590/1518-8345.2933.3118
Goleman, D. (2018). Emotional Intelligence, Why It Can Matter more Than IQ. In Library of Unviolent Revolution (2nd ed.). Lin
Hasani, A. M. P., Mokhtaree, M., Fathollahi, M., & Farrokjzadian, J. (2018). Interpersonal Communication Skills and Its Association with Personality Dimensions of Nurses in Rafsanjan University of Medical Sciences, Iran, in 2015. Journal of Occupational Health and Epidemiology, 7(2), 112–118. https://doi.org/10.29252/johe.7.2.112
Hrefish, Z. A., & Al-Hadrawi, H. H. (2020). Emotional Intelligence and Work-Related Stress among Nurses Working in Psychiatric Hospitals. Indian Journal of Forensic Medicine and Toxicology, 14(1), 1164–1168. https://doi.org/10.37506/v14/i1/2020/ijfmt/193065
Issah, M. (2018). Change Leadership: The Role of Emotional Intelligence. SAGE Open, 8(3). https://doi.org/10.1177/2158244018800910
Kaur, J., & Sharma, A. (2019). Emotional Intelligence and Work Performance. International Journal of Recent Technology and Engineering, 8(23), 1658–1664. https://doi.org/10.35940/ijrte.B1301.0782S319
Kwame, A., & Petrucka, P. M. (2020). Communication in Nurse-Patient Interaction in Healthcare Settings in Sub-Saharan Africa: A Scoping Review. International Journal of Africa Nursing Sciences, 12(August 2019), 100198. https://doi.org/10.1016/j.ijans.2020.100198
Larsen, R., Mangrio, E., & Persson, K. (2020). Interpersonal Communication in Transcultural Nursing Care in India: A Descriptive Qualitative Study. Journal of Transcultural Nursing. https://doi.org/10.1177/1043659620920693
Lee, C. T., Phillips, S., Tiso, S., & Fitzpatrick, C. (2019). Exploring Interpersonal Relationships in a Nurse-Managed Clinic and Their Impact on Clinical Outcomes. SAGE Open, 9(3). https://doi.org/10.1177/2158244019858436
Mahvar, T., Mohammadi, N., Seyedfatemi, N., & Vedadhir, A. (2020). Interpersonal Communication among Critical Care Nurses: an Ethnographic Study. Journal of Caring Sciences, 9(1), 57–64. https://doi.org/10.34172/jcs.2020.009
Munir, M., & Azam, R. I. (2019). Emotional Intelligence and Employee Performance : An Intervention Based Experimental Study [Journal of Business & Economics (2075-6909) Emotional Intelligence and Employee Performance : An Intervention Based Experimental Study. Journal of Business & Economics, 9(2), 1–19. https://www.researchgate.net/publication/330133322_
Noquez, A. (2019). Emotional Intelligence in Nurses and Emerging Trends: An Integrative Literature Review. International Journal of Nursing, 6(1), 12–18. https://doi.org/10.15640/ijn.v6n1a2
Opeyemi, M. O. (2018). A Literature Review on Effective Communication In Nursing Practice School of Nursing Sciences , Kenyatta University, Nairobi Kenya an official Publication of Center for International Research Development. Academic Journal of Nursing and Health Education, 7(3), 1-27. http://cird.online/AJNHE/wp-content/uploads/2018/09/Vol.7-Issue-1.pdf
Raeissi, P., Zandian, H., Mirzarahimy, T., Delavari, S., Zahirian Moghadam, T., & Rahimi, G. (2019). Relationship Between Communication Skills and Emotional Intelligence among Nurses. Nursing Management, 26. https://doi.org/10.7748/nm.2019.e1820
Santos, J. L. G. Dos, Copelli, F. H. da S., Balsanelli, A. P., Sarat, C. N. F., Menegaz, J. do C., Trotte, L. A. C., Stipp, M. A. C., & Soder, R. M. (2019). Interpersonal Communication Competence among Nursing Students. Revista Latino-Americana de Enfermagem, 27, e3207. https://doi.org/10.1590/1518-8345.3226.3207
Sustersic, M., Gauchet, A., Kernou, A., Gibert, C., Foote, A., Vermorel, C., & Bosson, J.-L. (2018). A Scale Assessing Doctor-Patient Communication in a Context of Acute Conditions Based on a Systematic Review. PLOS ONE, 13(2), e0192306
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2021-03-27
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