Program Edukasi Pasien dan Keluarga terhadap Kepuasan Pasien
Abstract
This study aims to identify how patient and family education programs affect patient satisfaction. This research method is quantitative with a quasi-experimental design using a one-group pretest-posttest approach. The results showed a significant effect between the educational program and patient satisfaction with a value of p = 0.000 (p≤0.05), where the coefficient of determination showed the magnitude of the effect of the education program on patient satisfaction with an R-value of squared = 0.133. In conclusion, there is a significant effect between educational programs on patient satisfaction on the dimensions of reliability, responsiveness, assurance, empathy, and tangibles with the most dominant influence on the dimensions of reliability.
Keywords: Patient Satisfaction, Patient and Family Education Program
References
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Wada, F. H., Prabandari, Y. S., & Hapsari, E. D. (2020). Bonding and Attachment Experience among Postnatal Mothers with Spontaneous Childbirth. Belitung Nursing Journal, 6(1), 14–20. https://doi.org/10.33546/BNJ.779
Zendrato, M. V., Hariyati, R. T. S., & Afifah, E. (2019). Outpatient Nursing Care Implementations in Indonesian Regional Public Hospitals. Enfermeria Clinica, 29, 449– 454. https://doi.org/10.1016/j.enfcli.2019.04.066
Asnawi, A. A., Awang, Z., Afthanorhan, A., & Mohamad, M. (2019). The Influence of Hospital Image and Service Quality on Patients’ Satisfaction and Loyalty. Management Science Letters, 9(2), 911–920. https://doi.org/10.5267/j.msl.2019.2.011
Balitbang Kemenkes. (2018). Riset Kesehatan Dasar (Program Edukasi Pasien). Jurnal RISKESDAS, 9(7), 20–27. https://doi.org/10.11648/j.ijn.20180201.12
Dahyanto, D., & Arofiati, F. (2018). The Analysis of Inpatients Satisfaction on Service Quality at Yogyakarta Respira Hospital. JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit), 7(8), 162–169. https://doi.org/10.18196/jmmr.7269
Fauzia, L., Syahrul, S., Yusuf, S., & Majid, A. (2021). The Implementation of Patient and Family Education, and Effective Communication in a Hospital at South Sulawesi : An Action Research Study. Interest: Jurnal Ilmu Kesehatan, 10(2), 135–144. https://doi.org/doi.org/10.37341/interest.v0i0.295
Fenske, R. F. (2020). Validating Effective Interventions in Patient/Family Education Using Tablet Computers Validating Effective Interventions in Patient/Family. Journal of Hospital Librarianship, 20(1), 38–55. https://doi.org/10.1080/15323269.2020.1702842
Habibi, A. H., Hakim, F. H., & Azizi, F. S. (2020). Hubungan Mutu Pelayanan Keperawatan dengan Minat Kunjungan Ulang Rawat Jalan di RSIA PKU Muhammadiyah Cipondoh. Jurnal JKFT, 4(2), 11–21. https://jurnal.umt.ac.id/index.php/jkft/article/view/2411
Indahwati, I. I. N. (2021). Hubungan Implementasi Asesmen Kebutuhan Edukasi dengan Kepuasan Pasien di Ruang Rawat Inap Melati RSD Balung Jember. Jember Medicine, 1(2), 1–7. https://doi.org/https://doi.org/10.18196/jmmr.7269
Kibria, G. (2018). Prevalence of Stress and Coping Mechanism Among Staff Nurses of Intensive Care Unit in a Selected Hospital. International Journal of Neurosurgery, 2(1), 8–12. https://doi.org/10.11648/j.ijn.20180201.12
Maisaroh, D., Rahmah, N. M., Puspitasari, I., & Wada, F. H. (2022). Hubungan Pelayanan Edukasi dengan Tingkat Kepuasan Pasien Hipertensi di Poliklinik Penyakit dalam RS dr. Chasbullah Abdul Madjid Jintan: Jurnal Ilmu Keperawatan, 2(1), 33–39. https://doi.org/10.51771/jintan.v2i1.205
Manzoor, F., Wei, L., Hussain, A., & Asif, M. (2019). Patient Satisfaction with Health Care Services ; An Application of Physician ’ s Behavior as a Moderator. International Journal of Environmental Research and Public Health, 9(9), 1–16. https://doi.org/10.3390/ijerph16183318
Muslim, M. D., & Sari, K. (2019). Kepuasan Pasien terhadap Layanan Rawat Inap RSUD Jagakarsa Tahun. Jurnal Administrasi Rumah Sakit Indonesia (ARSI), 5(3), 147–152. https://doi.org/2476-986X
Nurmawati, I., & Pramesti, B. A. (2021). Patient Satisfaction Of Inpatient Social Security Administrator For Health In Hospital. Jurnal Saintika Medika, 17(2), 124–133. https://doi.org/10.22219/sm.Vol17.SMUMM2.16281
Pratama, U., Nurmaini, N., & Simamora, R. H. (2021). Pengaruh Sosialisasi Diagram Pareto terhadap Pengetahuan dan Minat Perawat dalam Pengelolaan Bahan Habis Pakai. Jurnal Kesehatan Vokasional, 6(1), 42. https://doi.org/10.22146/jkesvo.60964
Pratiwi, L. A., Yetti, K., & Mashudi, D. (2020). Optimalisasi Supervisi Pemberian Edukasi Pasien dan Keluarga pada Rumah Sakit di Jakarta Selatan. Jurnal Keperawatan dan Kesehatan, 8(2), 231–242. https://doi.org/10.20527/dk.v8i2.7758
SNARS (2018). Standar Nasional Akreditasi Rumah Sakit Edisi 1. Standar Akreditasi Rumah Sakit, pp, 1-175. doi: 362.11
Wada, F. H., Imbang, M., & Hasiolan, S. (2020). The Influence of Oxytocin Massage with Uterus Involution Mother’ s Post Partum Primigravida in Panembahan Senopati Bantul’ s Public Hospital, Yogyakarta. 9(2), 33–46. https://jurnal.uym.ac.id/index.php/kesehatan/article/view/26
Wada, F. H., Prabandari, Y. S., & Hapsari, E. D. (2020). Bonding and Attachment Experience among Postnatal Mothers with Spontaneous Childbirth. Belitung Nursing Journal, 6(1), 14–20. https://doi.org/10.33546/BNJ.779
Zendrato, M. V., Hariyati, R. T. S., & Afifah, E. (2019). Outpatient Nursing Care Implementations in Indonesian Regional Public Hospitals. Enfermeria Clinica, 29, 449– 454. https://doi.org/10.1016/j.enfcli.2019.04.066
Published
2022-08-31
Section
Articles
Copyright (c) 2022 Nurhafizah Nurhafizah, Siti Saidah Nasution, Mahnum Lailan Nasution
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