Optimalisasi Penerapan Komunikasi SBAR saat Serah Terima Pasien antar Shift Keperawatan
Abstract
This study aims to optimize the application of SBAR communication during handovers between nursing shifts. This research method is a case study with a situation analysis. The results showed that the application of SBAR communication was not optimal when handing over patients between nursing shifts. Innovations are developed by making additional recommendations for SBAR SOPs and monitoring and evaluation drafts referring to the literature. A trial of money filling can be carried out. In conclusion, it is necessary to have a supervisor (Karu) whose function is to direct nurses, especially in the implementation of the handover, so that the nurse will carry out the weigh-in following the direction of the head of the room and the SOP that applies in the room regarding the implementation of the handover.
Keywords: Head of Room, SBAR Communication, Supervision
References
Abela-Dimech, F., & Vuksic, O. (2018). Improving the practice of handover for psychiatric inpatient nursing staff. Archives of Psychiatric Nursing, 32(5), 729–736. DOI:10.1016/j.apnu.2018.04.004
Alrajhi, A., Sormunen, T., & Alsubhi, H. (2018). Factors Affecting Bedside Handover between Nurses in Critical Care Area Factors Affecting Bedside Handover between Nurses inCritical Care Area. IOSR Journal of Nursing and Health Sciences, 4(11), 53-64. http://dx.doi.org/10.9790/1959-0704025364
Ammouri, A. A., Tailakh, A. K., Muliira, J. K., Geethakrishnan, R., & Al Kindi, S. N. (2015). Patient Safety Culture among Nurses. International Nursing Review, 62(1), 102–110. DOI:https://doi.org/10.1111/inr.12159
Hastuti, E. P., Faridah, I., & Afiyanti, Y., &. (2021). Perbandingan Handover Model SBAR dan I-PASS Terhadap Insiden Keselamatan Pasien: Literatur Review. Jurnal Health Sains, 2(3), 70–76. https://doi.org/10.46799/jhs.v2i3.124
Istiningtyas, A., & Wulandari, Y. (2018). Hubungan Kepemimpinan Kepala Ruang saat Handover dengan Pelaksaan Handover. Jurnal Kesehatan Kusuma Husada. 72–77. http://jurnal.ukh.ac.id/index.php/JK/article/view/262/243
Jeong, J. H., & Kim, E. J. (2020). Development and Evaluation of an SBAR-Based Fall Simulation Program for Nursing Students. Asian Nursing Research, 14(2), 114–121. https://doi.org/10.1016/j.anr.2020.04.004
Karmila, R., Handiyani, H., & Adiningtyaswati, E. (2018). Description of Nursing Shift Handover Implementation In One of Provincial Public Hospitals in DKI Jakarta Province. International Journal Medicine Pharm Respiratory, 8, 39– 48. https://doi.org/10.24247/IJMPSAPR20187
Nugroho, S. H. P., & Sujianto, U. (2017). Supervisi Kepala Ruang Model Proctor untuk Meningkatkan Pelaksanaan Keselamatan Pasien. Jurnal Keperawatan Indonesia, 20(1), 56–64. DOI:10.7454/jki.v20i1.348
Patarru, F., Weu, B. Y., Handini, F. S., & Heryyanoor. (2019). Systematic Review the Role of the Nurse Unit Manager Function on Nursing Work Performance : A Systematic Review Fitriyanti Patarru’, Basilius Yosepfus Weu, Febrina Secsaria Handini and Heryyanoor. Jurnal Ners, 14(3), 231–235. https://doi.org/10.20473/jn.v14i3.17108
Permenkes. (2017). Kementerian Kesehatan RI. Peraturan Menteri Kesehatan Republik Indonesia Nomor 11 Tahun 2017 Tentang Keselamatan Pasien. Jakarta: Kementerian Kesehatan RI; 2017
Riedel, E., & Ayala, W. (2017). Impact of a Standardized Tool on Handoff Quality in Nurse Change-of-Shift Reports. Walden University. https://scholarworks.waldenu.edu/dissertations/3860/#:~:text=The%20RNs%20reflected%20significant%20difference,%2D5.09%2C%20p%20%3D%200.000
Saefulloh, A., Pranata, A., & Mulyani, R. (2020). Komunikasi pada Saat Handover Memengaruhi Pelaksanaan Indikator Patient Safety. Nurscope Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan 6(1), 27. http://dx.doi.org/10.30659/nurscope.6.1.27-33
Safrina, N., Hariyati, R. T. S., & Fatmawati, U. (2019). Optimalisasi Pelaksanaan Serah Terima Pasien antar Shift Keperawatan di Ruang Rawat Inap Dewasa Rumah Sakit: Pilot Study. Idea Nursing Journal, 10(1), 37-43. http://jurnal.unsyiah.ac.id/INJ/article/view/15646
Slade, D., Murray, K. A., Pun, J. K. H., & Eggins, S. (2019). Nurses’ Perceptions of Mandatory Bedside Clinical Handovers: An Australian Hospital Study. Journal of Nursing Management, 27(1), 161–171. https://doi.org/10.1111/jonm.12661
Superville, J. G., Dieckmann, J., Jenerette, C., & Fogel, C. (2017). Standardizing Nurse to Nurse Patient Handoffs in a Correctional Healthcare Setting: A Quality Improvement Project to Improve End of Shift Nurse Communication Using The SBAR I-5 Handoff Bundle. University of North Carolina at Chapel Hill Graduate School https://doi.org/10.17615/8a1k-m551
Tutiany, T., Lindawati, L., & Krisanti, P. (2017). Bahan Ajar Keperawatan: Manajemen Keselamatan Pasien. Pusat Pendidikan Sumber Daya Manusia Kesehatan Kementerian Kesehatan RI, 297
Uhm, J. Y., Lim, E. Y., & Hyeong, J. (2018). The Impact of a Standardized Inter-Department Handover on Nurses’ Perceptions and Performance in Republic of Korea. Journal of Nursing Management, 26(8), 933-944. https://doi.org/10.1111/jonm
Alrajhi, A., Sormunen, T., & Alsubhi, H. (2018). Factors Affecting Bedside Handover between Nurses in Critical Care Area Factors Affecting Bedside Handover between Nurses inCritical Care Area. IOSR Journal of Nursing and Health Sciences, 4(11), 53-64. http://dx.doi.org/10.9790/1959-0704025364
Ammouri, A. A., Tailakh, A. K., Muliira, J. K., Geethakrishnan, R., & Al Kindi, S. N. (2015). Patient Safety Culture among Nurses. International Nursing Review, 62(1), 102–110. DOI:https://doi.org/10.1111/inr.12159
Hastuti, E. P., Faridah, I., & Afiyanti, Y., &. (2021). Perbandingan Handover Model SBAR dan I-PASS Terhadap Insiden Keselamatan Pasien: Literatur Review. Jurnal Health Sains, 2(3), 70–76. https://doi.org/10.46799/jhs.v2i3.124
Istiningtyas, A., & Wulandari, Y. (2018). Hubungan Kepemimpinan Kepala Ruang saat Handover dengan Pelaksaan Handover. Jurnal Kesehatan Kusuma Husada. 72–77. http://jurnal.ukh.ac.id/index.php/JK/article/view/262/243
Jeong, J. H., & Kim, E. J. (2020). Development and Evaluation of an SBAR-Based Fall Simulation Program for Nursing Students. Asian Nursing Research, 14(2), 114–121. https://doi.org/10.1016/j.anr.2020.04.004
Karmila, R., Handiyani, H., & Adiningtyaswati, E. (2018). Description of Nursing Shift Handover Implementation In One of Provincial Public Hospitals in DKI Jakarta Province. International Journal Medicine Pharm Respiratory, 8, 39– 48. https://doi.org/10.24247/IJMPSAPR20187
Nugroho, S. H. P., & Sujianto, U. (2017). Supervisi Kepala Ruang Model Proctor untuk Meningkatkan Pelaksanaan Keselamatan Pasien. Jurnal Keperawatan Indonesia, 20(1), 56–64. DOI:10.7454/jki.v20i1.348
Patarru, F., Weu, B. Y., Handini, F. S., & Heryyanoor. (2019). Systematic Review the Role of the Nurse Unit Manager Function on Nursing Work Performance : A Systematic Review Fitriyanti Patarru’, Basilius Yosepfus Weu, Febrina Secsaria Handini and Heryyanoor. Jurnal Ners, 14(3), 231–235. https://doi.org/10.20473/jn.v14i3.17108
Permenkes. (2017). Kementerian Kesehatan RI. Peraturan Menteri Kesehatan Republik Indonesia Nomor 11 Tahun 2017 Tentang Keselamatan Pasien. Jakarta: Kementerian Kesehatan RI; 2017
Riedel, E., & Ayala, W. (2017). Impact of a Standardized Tool on Handoff Quality in Nurse Change-of-Shift Reports. Walden University. https://scholarworks.waldenu.edu/dissertations/3860/#:~:text=The%20RNs%20reflected%20significant%20difference,%2D5.09%2C%20p%20%3D%200.000
Saefulloh, A., Pranata, A., & Mulyani, R. (2020). Komunikasi pada Saat Handover Memengaruhi Pelaksanaan Indikator Patient Safety. Nurscope Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan 6(1), 27. http://dx.doi.org/10.30659/nurscope.6.1.27-33
Safrina, N., Hariyati, R. T. S., & Fatmawati, U. (2019). Optimalisasi Pelaksanaan Serah Terima Pasien antar Shift Keperawatan di Ruang Rawat Inap Dewasa Rumah Sakit: Pilot Study. Idea Nursing Journal, 10(1), 37-43. http://jurnal.unsyiah.ac.id/INJ/article/view/15646
Slade, D., Murray, K. A., Pun, J. K. H., & Eggins, S. (2019). Nurses’ Perceptions of Mandatory Bedside Clinical Handovers: An Australian Hospital Study. Journal of Nursing Management, 27(1), 161–171. https://doi.org/10.1111/jonm.12661
Superville, J. G., Dieckmann, J., Jenerette, C., & Fogel, C. (2017). Standardizing Nurse to Nurse Patient Handoffs in a Correctional Healthcare Setting: A Quality Improvement Project to Improve End of Shift Nurse Communication Using The SBAR I-5 Handoff Bundle. University of North Carolina at Chapel Hill Graduate School https://doi.org/10.17615/8a1k-m551
Tutiany, T., Lindawati, L., & Krisanti, P. (2017). Bahan Ajar Keperawatan: Manajemen Keselamatan Pasien. Pusat Pendidikan Sumber Daya Manusia Kesehatan Kementerian Kesehatan RI, 297
Uhm, J. Y., Lim, E. Y., & Hyeong, J. (2018). The Impact of a Standardized Inter-Department Handover on Nurses’ Perceptions and Performance in Republic of Korea. Journal of Nursing Management, 26(8), 933-944. https://doi.org/10.1111/jonm
Published
2022-08-29
Section
Articles
Copyright (c) 2022 Ayu My Lestari Saragih, Enie Novieastari
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
