Analisis Faktor yang Mempengaruhi Loyalitas Karyawan melalui Kepuasan Kerja sebagai Variabel Mediasi pada LYD Group Bali

Authors

Kadek Sri Anjivani Universitas Pelita Harapan

DOI:

Abstract

This study aims to analyze the effect of Person Job Fit, Person Organizational Fit, Perceived Supervisor Support, and Work Environment on Employee Royalty (employee loyalty) at LYD Group Bali, with Job Satisfaction as a mediating variable. Data were obtained from 89 employees through an online questionnaire and analyzed using Structural Equation Modeling (SEM) with the PLS method and bootstrapping technique. The results showed that all independent variables had a positive and significant effect on Employee Royalty, both directly and indirectly through Job Satisfaction. These findings indicate that increasing job and organizational fit, supervisor support, and a conducive work environment, through job satisfaction, can strengthen employee loyalty. The practical implication is that companies need to maintain supervisor support and focus on improving Person Job Fit to increase employee retention and loyalty.

Keywords: Employee Loyalty (Employee Royalty), Job Satisfaction, Person Job Fit, Person Organizational Fit, Perceived Supervisor Support

References

Bashir, A., Amir, A., Jawaad, M., & Hasan, T. (2020). Work conditions and job performance: An indirect conditional effect of motivation. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1801961

Bhate, R. (2013). Supervisor Supportiveness : Supervisor Supportivness: Global Perspectives, June, 1–8.

Chen, P., Sparrow, P., & Cooper, C. (2016). The relationship between person and organization fit and job satisfaction. Journal of Managerial Psychology, 31(5), 946–959. https://doi.org/10.1108/JMP-08-2014-0236

Deschênes, A. A. (2021). Satisfaction with work and person–environment fit: are there intergenerational differences? An examination through person–job, person–group and person–supervisor fit. International Journal of Organization Theory and Behavior, 24(1), 60–75. https://doi.org/10.1108/IJOTB-02-2020-0025

Dhir, S., Dutta, T., & Ghosh, P. (2020a). Linking employee loyalty with job satisfaction using PLS–SEM modelling. Personnel Review. https://doi.org/10.1108/PR-03-2019-0107

Dhir, S., Dutta, T., & Ghosh, P. (2020b). Linking employee loyalty with job satisfaction using PLS–SEM modelling. Personnel Review. https://doi.org/10.1108/PR-03-2019-0107

Gynning, B. E., Christiansen, F., Lidwall, U., & Brulin, E. (2024). Impact of work–life interference on burnout and job discontent: A one-year follow-up study of physicians in Sweden. Scandinavian Journal of Work, Environment & Health. https://doi.org/10.5271/sjweh.4181

Iqbal, M. T., Latif, W., & Wahab, N. (2012). The Impact of Person Job Fit on Job Satisfaction and its Subsequent Impact on Employees Performance. Mediterranean Journal of Social Sciences, 3(2), 523–530. https://doi.org/10.5901/mjss.2012.v3n2.347

Julianti dkk (2015) dalam Bangun, O. V., Supartha, I. W. G., & Subudi, M. (2017). Pengaruh Person-Job Fit Dan Person-Organization Fit Terhadap Komitmen Organisasional Dan Organizational Citizenship Behavior (Ocb). E-Jurnal Ekonomi Dan Bisnis Universitas Udayana 6.5 (2017): 2071-2102, 5, 2071– 2102.

Kristof, A. L. (1996). Person-Organization Fit: An Integrative Review of Its Conceptualizations, Measurement and Implications. Personnel Phycology, 49.

Masakure, O. (2016). The effect of employee loyalty on wages. Journal of Economic Psychology, 56(August), 274–298. https://doi.org/10.1016/j.joep.2016.08.003

Mensah, J. K., & Bawole, J. N. (2018). Testing the mediation effect of personorganisation fit on the relationship between talent management and talented employees’ attitudes. International Journal of Manpower, 39(2), 319–333. https://doi.org/10.1108/IJM-08-2016-0162

Rishipal. (2019). Employee loyalty and counter-productive work behaviour among employees in the Indian hospitality sector. Worldwide Hospitality and Tourism Themes, 11(4), 438–448. https://doi.org/10.1108/WHATT-04-2019-0020

Sekaran, U., & Bougie, R. (2016). Research Methods for Business (Seventh Ed). Wiley.

Zhenjing, G., Chupradit, S., Ku, K. Y., Nassani, A. A., & Haffar, M. (2022). Impact of Employees’ Workplace Environment on Employees’ Performance: A Multi-Mediation Model. Frontiers in Public Health, 10. https://doi.org/10.3389/fpubh.2022.890400