Persepsi Konsumen dalam Melakukan Pembayaran BPJS Kesehatan dengan Menggunakan E-Wallet di Masa Pandemi Covid-19

  • Cornelia Permatasari Universitas Pembangunan Nasional “Veteran” Jawa Timur
  • Indrawati Yuhertiana Universitas Pembangunan Nasional “Veteran” Jawa Timur
  • Nanda Wahyu Indah Kirana Universitas Pembangunan Nasional “Veteran” Jawa Timur

Abstract

This study aims to determine and analyze perceptions of ease of use and perceived risk of interest in using e-wallets in BPJS Health payments and trust as a moderating variable. This research method is descriptive quantitative. The population in this study is the people of Surabaya City. This study used a purposive sampling technique with a total sample of 100 people. The results showed that perceived ease of use had a significant positive effect, while perceived risk had no effect on the intention to use e-wallets for BPJS Health payments. Trust shows being able to moderate perceptions of ease of use, but trust is not able to moderate perceived risk of interest in using e-wallets in making BPJS Health payments.

Keywords: Health BPJS, E-Wallet, Trust, Consumer Perception

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Published
2022-12-08
How to Cite
Permatasari, C., Yuhertiana, I., & Kirana, N. (2022). Persepsi Konsumen dalam Melakukan Pembayaran BPJS Kesehatan dengan Menggunakan E-Wallet di Masa Pandemi Covid-19. Journal of Management and Bussines (JOMB), 4(2), 1029-1037. https://doi.org/https://doi.org/10.31539/jomb.v4i2.4502
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