Employee’s Well Being dan Job Satisfaction : Tinjauan Peran Family Supportive Supervisor Behaviors dan Work-Family Conflict
Abstract
This research aims to explore the influence of family supportive supervisor behaviors on work-family conflict and its impact on work life balance and work engagement, which in turn influences employee job satisfaction. This research method used purposive sampling and involved 357 aircraft cabin crew from airlines in Indonesia. Data analysis was carried out using Structural Equation Modeling (SEM). The research results show that family supportive supervisor behaviors have a negative influence on work-family conflict. Furthermore, work-family conflict also has a negative influence on employee work-life balance and work engagement. However, work life balance and work engagement positively influence employee job satisfaction. The managerial implication of this research is that the implementation of family supportive supervisor behaviors in companies can help reduce the level of work-family conflict, so that employee performance and productivity can increase. Thus, companies can obtain long-term benefits through attention to these aspects. Conclusion, this research contributes to the understanding of the relationship between family supportive supervisor behaviors, work-family conflict, and employee work welfare factors. The practical implications of this research provide guidance for companies in developing management policies and practices that support balance between work life and personal life of employees, so as to increase overall job satisfaction and productivity.
Keywords: Employee's Well-Being, Family Supportive Supervisor Behaviors, Job Satisfaction, Role Analysis, Work-Family Conflict
References
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Pan, S. Y., Chuang, A., & Yeh, Y. J. (2021). Linking Supervisor And Subordinate’s Negative Work–Family Experience: The Role Of Family Supportive Supervisor Behavior. Journal Of Leadership And Organizational Studies, 28(1), 17–30. Https://Doi.Org/10.1177/1548051820950375
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Shaikh, S., Abdul Sattar Shah, S., Katpar, N. K., & Karim Bux Shah, S. (2019). Factors Affecting Work-Life Balance Of Women Working In Ngos Of Pakistan. Research Journal.
Talukder, A. K. M. M. H. (2019). Supervisor Support And Organizational Commitment: The Role Of Work–Family Conflict, Job Satisfaction, And Work–Life Balance. Journal Of Employment Counseling, 56(3), 98–116. Https://Doi.Org/10.1002/Joec.12125
Tri Wulandari, V., & Pratama Hafidz, G. (2023). The Influence Of Job Stress, Workaholism And Work Engagement On Job Satisfaction And Turnover Intention In The Garment Industry. International Journal Of Social Science, Education, Communication And Economics (SINOMICS JOURNAL), 2(2), 341–354. Https://Doi.Org/10.54443/Sj.V2i2.142
Winarno, A., Kisahwan, D., & Hermana, D. (2022). Relationship Among Family, Work Engagement, And Turnover Intention Form J-DR Perspective: Exploring Family’s Dual Role As Source Of Conflict And Support. Cogent Social Sciences, 8(1). Https://Doi.Org/10.1080/23311886.2022.2061695
Yelgin, Ç., & Ergün, N. (2020). Job Demands Perceived By Cabin Crew In Airline Companies: A Case In Turkey. Theoretical Issues In Ergonomics Science, 22(2), 200–218. Https://Doi.Org/10.1080/1463922X.2020.1811921
Avadhani, V. D., & B Menon, R. (2022). Development And Standardization Of The Work-Life Balance Scale For The Insurance Sector Employees. Cogent Business And Management, 9(1). Https://Doi.Org/10.1080/23311975.2022.2154994
Bayona, J. A., Caballer, A., & Peiró, J. M. (2020). The Relationship Between Knowledge Characteristics’ Fit And Job Satisfaction And Job Performance: The Mediating Role Of Work Engagement. Sustainability (Switzerland), 12(6). Https://Doi.Org/10.3390/Su12062336
Chambel, M. J., Castanheira, F., & Santos, A. (2022a). Teleworking In Times Of COVID-19: The Role Of Family-Supportive Supervisor Behaviors In Workers’ Work-Family Management, Exhaustion, And Work Engagement. International Journal Of Human Resource Management. Https://Doi.Org/10.1080/09585192.2022.2063064
Chambel, M. J., Castanheira, F., & Santos, A. (2022b). Teleworking In Times Of COVID-19: The Role Of Family-Supportive Supervisor Behaviors In Workers’ Work-Family Management, Exhaustion, And Work Engagement. International Journal Of Human Resource Management. Https://Doi.Org/10.1080/09585192.2022.2063064
Chen, C., & Chen, S. (2012). Burnout And Work Engagement Among Cabin Crew: Antecedents And Consequences. International Journal Of Aviation Psychology, 22(1), 41–58. Https://Doi.Org/10.1080/10508414.2012.635125
Crain, T. L., & Stevens, S. C. (2018). Family-Supportive Supervisor Behaviors: A Review And Recommendations For Research And Practice. In Journal Of Organizational Behavior (Vol. 39, Issue 7, Pp. 869–888). John Wiley And Sons Ltd. Https://Doi.Org/10.1002/Job.2320
Dodanwala, T. C., & Shrestha, P. (2021). Work–Family Conflict And Job Satisfaction Among Construction Professionals: The Mediating Role Of Emotional Exhaustion. On The Horizon, 29(2), 62–75. Https://Doi.Org/10.1108/OTH-11-2020-0042
Drummond, S., O’Driscoll, M. P., Brough, P., Kalliath, T., Siu, O. L., Timms, C., Riley, D., Sit, C., & Lo, D. (2017). The Relationship Of Social Support With Well-Being Outcomes Via Work–Family Conflict: Moderating Effects Of Gender, Dependants And Nationality. Human Relations, 70(5), 544–565. Https://Doi.Org/10.1177/0018726716662696
Ganster, D. C., Rosen, C. C., & Fisher, G. G. (2018). Long Working Hours And Well-Being: What We Know, What We Do Not Know, And What We Need To Know. Journal Of Business And Psychology, 33(1), 25–39. Https://Doi.Org/10.1007/S10869-016-9478-1
Geisler, M., Berthelsen, H., & Muhonen, T. (2019). Retaining Social Workers: The Role Of Quality Of Work And Psychosocial Safety Climate For Work Engagement, Job Satisfaction, And Organizational Commitment. Human Service Organizations Management, Leadership And Governance, 43(1), 1– 15. Https://Doi.Org/10.1080/23303131.2019.1569574
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis Eighth Edition (8th Ed.). Annabel Ainscow.
Hammer, L. B., Kossek, E. E., Yragui, N. L., Bodner, T. E., & Hanson, G. C. (2009). Development And Validation Of A Multidimensional Measure Of Family Supportive Supervisor Behaviors (FSSB). Journal Of Management, 35(4), 837–856. Https://Doi.Org/10.1177/0149206308328510
Han, J., Yin, H., Wang, J., & Zhang, J. (2020). Job Demands And Resources As Antecedents Of University Teachers’ Exhaustion, Engagement And Job Satisfaction. Educational Psychology, 40(3), 318-335. Https://Doi.Org/10.1080/01443410.2019.1674249
Jackson, L. T. B., & Fransman, E. I. (2018). Flexi Work, Financial Well-Being, Work–Life Balance And Their Effects On Subjective Experiences Of Productivity And Job Satisfaction Of Females In An Institution Of Higher Learning. South African Journal Of Economic And Management Sciences, 21(1). Https://Doi.Org/10.4102/Sajems.V21i1.1487
Kossek, E. E., Pichler, S., Bodner, T., & Hammer, L. B. (2011). Workplace Social Support And Work-Family Conflict: A Meta-Analysis Clarifying The Influence Of General And Work-Family-Specific Supervisor And Organizational Support. In Personnel Psychology (Vol. 64). Http://Www.Kpchr.Org/Workplacenetwork/.
Lamane-Harim, J., Cegarra-Leiva, D., & Sánchez-Vidal, M. E. (2021). Work–Life Balance Supportive Culture: A Way To Retain Employees In Spanish Smes. The International Journal Of Human Resource Management, 1-31. https://Doi.Org/10.1080/09585192.2021.1878255
Lesmana, H., Indradewa, R., Yanuar, T., & Syah, R. (2021). Organization Innovation Effect On Job Satisfaction And Employee Engagement Over Job Performance At PT. UTAC Manufacturing Services Indonesia. Journal Of Multidisciplinary Academic, 5(3). Https://Doi.Org/10.51971/Joma.V5n3.057602021
Obrenovic, B., Jianguo, D., Khudaykulov, A., & Khan, M. A. S. (2020). Work- Family Conflict Impact On Psychological Safety And Psychological Well- Being: A Job Performance Model. Frontiers In Psychology, 11. Https://Doi.Org/10.3389/Fpsyg.2020.00475
Ozturk, A., Karatepe, O. M., & Okumus, F. (2021). The Effect Of Servant Leadership On Hotel Employees’ Behavioral Consequences: Work Engagement Versus Job Satisfaction. International Journal Of Hospitality Management, 97. Https://Doi.Org/10.1016/J.Ijhm.2021.102994
Pan, S. Y., Chuang, A., & Yeh, Y. J. (2021). Linking Supervisor And Subordinate’s Negative Work–Family Experience: The Role Of Family Supportive Supervisor Behavior. Journal Of Leadership And Organizational Studies, 28(1), 17–30. Https://Doi.Org/10.1177/1548051820950375
Powell, G. N., Greenhaus, J. H., Allen, T. D., & Johnson, R. E. (2019). Advancing And Expanding Work-Life Theory From Multiple Perspectives. https://journals.aom.org/doi/abs/10.5465/amr.2018.0310
Shaikh, S., Abdul Sattar Shah, S., Katpar, N. K., & Karim Bux Shah, S. (2019). Factors Affecting Work-Life Balance Of Women Working In Ngos Of Pakistan. Research Journal.
Talukder, A. K. M. M. H. (2019). Supervisor Support And Organizational Commitment: The Role Of Work–Family Conflict, Job Satisfaction, And Work–Life Balance. Journal Of Employment Counseling, 56(3), 98–116. Https://Doi.Org/10.1002/Joec.12125
Tri Wulandari, V., & Pratama Hafidz, G. (2023). The Influence Of Job Stress, Workaholism And Work Engagement On Job Satisfaction And Turnover Intention In The Garment Industry. International Journal Of Social Science, Education, Communication And Economics (SINOMICS JOURNAL), 2(2), 341–354. Https://Doi.Org/10.54443/Sj.V2i2.142
Winarno, A., Kisahwan, D., & Hermana, D. (2022). Relationship Among Family, Work Engagement, And Turnover Intention Form J-DR Perspective: Exploring Family’s Dual Role As Source Of Conflict And Support. Cogent Social Sciences, 8(1). Https://Doi.Org/10.1080/23311886.2022.2061695
Yelgin, Ç., & Ergün, N. (2020). Job Demands Perceived By Cabin Crew In Airline Companies: A Case In Turkey. Theoretical Issues In Ergonomics Science, 22(2), 200–218. Https://Doi.Org/10.1080/1463922X.2020.1811921
Published
2024-03-11
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