Pregnant Women's Satisfaction with Midwives' Performance in ANC Services At Community Health Centers

Authors

Cindy Tsalista Nurhaliza Cahyono Univesitas Muhammadiyah Surabaya
Eko Nursucahyo Universitas Muhammadiyah Surabaya
Muhammad Perdana Airlangga Universitas Muhammadiyah Surabaya

DOI:

Keywords:

Patient satisfaction, pregnant women, antenatal care, midwife performance, health services

Abstract

This study aims to measure the level of satisfaction among pregnant women with antenatal care (ANC) services and to examine the influence of midwives’ performance on patient satisfaction at Yosowilangun Community Health Center, Lumajang Regency, where the maternal mortality rate has shown an increase. The method used is a descriptive quantitative approach with a cross-sectional study design. The results of the study show that the satisfaction level across all dimensions was categorized as very satisfied, with the highest score in the assurance dimension (85.09%) and the lowest in responsiveness (78.43%). Statistical analysis revealed a significant and strong relationship between midwives’ performance and patient satisfaction (p = 0.001; contingency coefficient = 0.551). Conclusion, the better the midwives’ performance, the higher the satisfaction level of pregnant women with ANC services. High-quality midwifery care contributes to increased comfort and trust during pregnancy check-ups.

Keywords: Antenatal Care, Health Services, Midwives’ Performance, Patient Satisfaction, Pregnant Women

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