Penerapan Metode Asuhan Keperawatan Primary Care dengan Rekam Medis Elektronik terhadap Kualitas Asuhan Keperawatan dan Kepuasan Pasien
Abstract
This study aims to identify the impact of implementing primary care with electronic medical records (EMR) on the quality of nursing care and patient satisfaction. The study used a retrospective design with secondary data from the Quality Department of Rumah Sakit Advent Bandung, with a sample of 150 inpatients selected through simple random sampling. Univariate analysis used the frequency distribution, and bivariate analysis used the Wilcoxon signed rank test. The results showed that before the implementation of primary care with EMR, 92.7% of nurses provided good-quality nursing care, and 72.7% of patients were satisfied with the services. After the implementation, 98.0% of nurses provided good-quality nursing care, and 76% of patients were satisfied with the nursing services. There was a significant impact of implementing primary care with EMR on the quality of nursing care and patient satisfaction, with a p-value = 0.0001 (p<0.05). In Conclusion, there is a significant relationship between the implementation of primary care with electronic medical records (EMR) on the quality of nursing care and patient satisfaction.
Keywords: Electronic Medical Records (RME), Patient Satisfaction, Primary Care, Quality Of Nursing Care
References
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Setyadi, D., & Nadjib, M. (2023). The Effect of Electronic Medical Records on Service Quality and Patient Satisfaction: A Literature Review. Journal Research of Social Science, Economics, and Management, 2(12), 2780–2791. https://doi.org/10.59141/jrssem.v2i12.500
Suciati, G., Zaman, C., & Gustina, E. (2023). Analisis Kepuasan Pasien terhadap Pelayanan di Rumah Sakit Umum Daerah Dr. H. Mohamad Rabain Kabupaten Muara Enim Tahun 2022. JKM (Jurnal Kesehatan Masyarakat) Cendekia Utama, 11(1), 102. https://doi.org/10.31596/jkm.v11i1.1444
Sumampow, M., Novieastari, E., Rachmi, S. F., Yatnikasari, A., & Kamil, H. (2023). Optimalisasi Implementasi Asuhan Keperawatan Primer. Journal of Telenursing (JOTING), 5(2), 3615–3623. https://doi.org/https://doi.org/10.31539/joting.v5i2.7901
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Sutama, K. G., Diah, N., Dewi, U., Ayu, I., & Sri, P. (2024). Effectiveness Analysis of Electronic Medical Record Implementation at Wangaya Regional General Hospital, Denpasar. Jurnal Scientia, 13(03), 1135–1141. https://doi.org/https://doi.org/10.58471/scientia.v13i03.2591
Cocchieri, A. (2023). Describing Nurses’ Competence in Primary Nursing Care Model: A Cross-sectional Study Conducted in an Italian Teaching Hospital. The Open Nursing Journal, 17(1), 1–7. https://doi.org/10.2174/18744346-v17-e230217-2022-165
Cocchieri, A., Cesare, M., Anderson, G., Zega, M., Damiani, G., & D’agostino, F. (2023). Effectiveness of the Primary Nursing Model on Nursing Documentation Accuracy: A Quasi‐Experimental Study. Journal of Clinical Nursing, 32(7–8), 1251–1261. https://doi.org/https://doi.org/10.1111/jocn.16282
Cocchieri, A., Magon, G., Cavalletti, M., Cristofori, E., & Zega, M. (2021). Exploring Hospital Compliance with The Primary Nursing Care Model: Validating an Inventory Using the Delphi Method. BMC Nursing, 20(1), 1–8. https://doi.org/10.1186/s12912-021-00712-1
Dharma, I. G. N. A., Sukadarmika, G., & Pramaita, N. (2022). Application of DeLone and McLean Methods to Determine Supporting Factors for the Successful Implementation of Electronic Medical Records at Bali Mandara Eye Hospital. Journal of Applied Science, Engineering, Technology, and Education, 4(2), 146–156. https://doi.org/10.35877/454ri.asci1287
Forde-Johnston, C., Butcher, D., & Aveyard, H. (2023). An Integrative Review Exploring the Impact of Electronic Health Records (EHR) on The Quality of Nurse–Patient Interactions and Communication. Journal of Advanced Nursing, 79(1), 48–67. https://doi.org/10.1111/jan.15484
Gonçalves, I., Mendes, D. A., Caldeira, S., Jesus, É., & Nunes, E. (2023). The Primary Nursing Care Model and Inpatients’ Nursing-Sensitive Outcomes: A Systematic Review and Narrative Synthesis of Quantitative Studies. International Journal of Environmental Research and Public Health, 20(3). https://doi.org/10.3390/ijerph20032391
Hasibuan, E. K., Saragih, M., Gulo, A. R. B., & Sapitri, H. (2021). Keterkaitan Metode Asuhan Keperawatan Profesional (MAKP) Tim dengan Kepuasan Perawat. JINTAN : Jurnal Ilmu Keperawatan, 1(2), 151–166. https://doi.org/https://doi.org/10.51771/jintan.v1i2.99
Ibrahim, A. A., Ahmad Zamzuri, M. A. I., Ismail, R., Ariffin, A. H., Ismail, A., Muhamad Hasani, M. H., & Abdul Manaf, M. R. (2022). The Role of Electronic Medical Records in Improving Health Care Quality: A Quasi-Experimental Study. Medicine (United States), 101(30), E29627. https://doi.org/10.1097/MD.0000000000029627
Indrawati, E., & Erlena, E. (2023). Penerapan Manajemen Asuhan Keperawatan Model Tim dan Model Primer terhadap Mutu Asuhan Keperawatan. Holistik Jurnal Kesehatan, 17(1), 71–78. https://doi.org/10.33024/hjk.v17i1.9745
Jin, C., Wang, C., Zhu, X., Kong, Z., & Zhu, L. (2022). The Impact on Healthcare Service Quality and Patients Satisfaction via Adopt-ing Mobile Health Technology: An empirical Study in a Public Ophthalmologic Hospital in China. J Healthc Commun, 7, 70045. https://doi.org/https://doi.org/10.21203/rs.3.rs-1850727/v1
Kaisiri, M. E., Dedi, B., & Winarto, E. (2023). Design of Primary Care Team Method Development in Improving the Quality of Nursing Care At Jayapura Regional General Hospital, Papua: an Action Research Study. Magna Scientia Advanced Research and Reviews, 8(2), 111–117. https://doi.org/10.30574/msarr.2023.8.2.0109
Kitesa, G., Mamo, E., Teshome, A., Binu, W., Abi, H., & Abdisa, F. (2021). Effect of Electronic Health Records on Patient Satisfaction and Waiting Time at Selected Hospitals, in Addis Ababa. 1–17. https://doi.org/http://dx.doi.org/10.21203/rs.3.rs-1005135/v1
Manoppo, I. A., & Hariyati, R. T. S. (2021). Usefulness of Electronic Medical Records Technology for Nurse Managers: A Literature Review. STRADA Jurnal Ilmiah Kesehatan, 10(2), 1509–1517. https://doi.org/10.30994/sjik.v10i2.856
Marpaung, Debora, Asrianti Utami, Tuti, Surianto, & Fulgensius. (2023). Hubungan Pengetahuan Perawat dengan Kelengkapan Pendokumentasian Asuhan Keperawatan Berbasis Elektronik: Sebuah Studi Korelasional. Jurnal Keperawatan Cikini, 4(1), 52–61. https://jurnal.akperrscikini.ac.id/index.php/JKC
Mendrofa, H. K., & Hasibuan, M. T. D. (2021). Perbandingan Model Asuhan Keperawatan Profesional Tim dengan Primary Nursing dalam Peningkatan Kualitas Asuhan Keperawatan di Rumah Sakit Kota Medan. Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan, 6(2), 149. https://doi.org/10.34008/jurhesti.v6i2.246
Nurbaeti, R. F., Afriani, T., & Handiyani, H. (2023). Optimalisasi Supervisi Berjenjang Kelengkapan Dokumentasi Keperawatan. Journal of Telenursing (JOTING), 5(2), 1–14. https://doi.org/https://doi.org/10.31539/joting.v5i2.7602
Setyadi, D., & Nadjib, M. (2023). The Effect of Electronic Medical Records on Service Quality and Patient Satisfaction: A Literature Review. Journal Research of Social Science, Economics, and Management, 2(12), 2780–2791. https://doi.org/10.59141/jrssem.v2i12.500
Suciati, G., Zaman, C., & Gustina, E. (2023). Analisis Kepuasan Pasien terhadap Pelayanan di Rumah Sakit Umum Daerah Dr. H. Mohamad Rabain Kabupaten Muara Enim Tahun 2022. JKM (Jurnal Kesehatan Masyarakat) Cendekia Utama, 11(1), 102. https://doi.org/10.31596/jkm.v11i1.1444
Sumampow, M., Novieastari, E., Rachmi, S. F., Yatnikasari, A., & Kamil, H. (2023). Optimalisasi Implementasi Asuhan Keperawatan Primer. Journal of Telenursing (JOTING), 5(2), 3615–3623. https://doi.org/https://doi.org/10.31539/joting.v5i2.7901
Sunarti, A., Handiyani, H., Afriani, T., & Masfuri, M. (2023). Inisiasi Pengembangan Metode Asuhan Keperawatan Primer di Ruang Rawat Inap Rumah Sakit X Depok. Health Information: Jurnal Penelitian, 15(2), 1–10. https://myjurnal.poltekkes-kdi.ac.id/index.php/hijp/article/view/1220
Sutama, K. G., Diah, N., Dewi, U., Ayu, I., & Sri, P. (2024). Effectiveness Analysis of Electronic Medical Record Implementation at Wangaya Regional General Hospital, Denpasar. Jurnal Scientia, 13(03), 1135–1141. https://doi.org/https://doi.org/10.58471/scientia.v13i03.2591
Published
2024-10-24
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