Evaluasi Kinerja Perawat Pelaksana di Rawat Inap dengan Pendekatan Personal Balance Score Card
Abstract
This study aims to evaluate the performance of nurses with the Personal Balance Scorecard approach. The research method uses a cross-sectional study. The results of the study are that there is an effect of the use of a personal balanced scorecard on the quality of performance with a p-value of 0.003, there is an effect of the use of a personal balanced scorecard on work standards with a p-value of 0.021, there is an effect of the use of a personal balanced scorecard on customer perception with a p-value of 0.027, and there is an effect of the use of a personal balanced scorecard on learning and development with a p-value of 0.030. In conclusion, there is a significant effect of the use of a personal balanced scorecard on the quality of performance, work standards, customer perception, and learning and development of adult inpatient nurse performance at Sapta Medika Indrapura Hospital.
Keywords: Evaluation, Performance, Personal Balance Score Card
References
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Alfida, R., & Widodo, S. (2022). Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Kinerja Perawat Ruang Isolasi Rsau Dr. Esnawan Antariksa Halim Perdanakusuma Jakarta Timur. Jurnal Ilmiah Manajemen Surya Pasca Scientia, 11(1), 35–44. https://doi.org/10.35968/jimspc.v11i1.873
Amir, H., & Ningsih, S. R. (2021). Keterkaitan Pendidikan dan Pelatihan dengan Peningkatan Kinerja Perawat di Ruang Melati RSUD Kota Kotamobagu. Infokes: Info Kesehatan, 11(1), 344–348. https://jurnal.ikbis.ac.id/infokes/article/download/195/90
Ananta, P. G., & Dirdjo, M. M. (2021). Hubungan antara Beban Kerja dengan Kinerja Perawat di Rumah Sakit: Suatu Literature Review. Borneo Student Research, 2(2), 929. https://journals.umkt.ac.id/index.php/bsr/article/download/1565/784
Budhiana, J., Affandi, T. N. R., & Ede, A. R. L. (2022). Hubungan Kepuasan Kerja dengan Kinerja Perawat Pelaksana di Rumah Sakit Umum Daerah Al – Mulk Kota Sukabumi. Journal of Nursing Practice and Education, 2(02), 69–79. https://doi.org/10.34305/jnpe.v2i2.452
Febriani, N. (2021). Self-Efficacy dan Kinerja Perawat dalam Memberikan Asuhan Keperawatan : Literature Review. Jurnal Keperawatan Widya Gantari Indonesia, 5(1), 37. https://doi.org/10.52020/jkwgi.v5i1.2585
Gulo, A. R. B., Syapitri, H., & Arman, A. (2021). Hubungan Tipe Kepribadian dan Motivasi Kerja Perawat dengan Mutu Pelayanan Keperawatan. Jurnal Kesehatan Kusuma Husada, 12(2), 122–127. https://doi.org/10.34035/jk.v12i2.761
Hakman, H., Suhadi, S., & Nani, Y. (2021). Pengaruh Beban Kerja, Stres Kerja, Motivasi Kerja terhadap Kinerja. Nursing Care and Health Technology Journal, 1(2), 47–54. https://doi.org/https://doi.org/10.56742/nchat.v1i2.17
Halawa, A., Setiawan, S., & Syam, B. (2021). Model Development of Implementing Nurse’s Role in Improving Patient Safety in Rumah Sakit Umum Deli Medan. Jurnal Keperawatan Soedirman, 16(2), 60–65. https://doi.org/10.20884/1.jks.2021.16.2.1616
Junior, I. D. J. A. M. J., & Alves, M. D. C. (2023). The Balanced Scorecard in the Education Sector: A Literature Review. Cogent Education, 10(1). https://doi.org/10.1080/2331186X.2022.2160120
Krijgsheld, M., Tummers, L. G., & Scheepers, F. E. (2022). Job Performance in Healthcare: A Systematic Review. BMC Health Services Research, 22(1), 1–17. https://doi.org/10.1186/s12913-021-07357-5
Kumar, S., Lim, W. M., Sureka, R., Jabbour, C. J. C., & Bamel, U. (2024). Balanced Scorecard: Trends, Developments, and Future Directions. Review of Managerial Science, 18(8). Springer Berlin Heidelberg. https://doi.org/10.1007/s11846-023-00700-
Kurniasari, E., & Ilham, M. I. A. (2022). Hubungan Pengetahuan dan Sikap terhadap Kinerja Perawat dalam Pendokumentasian ASKEP di RSUD I Lagaligo Wotu. Nutrition Science and Health Research, 1(1), 36–50. https://doi.org/10.31605/nutrition.v1i1.1821
Lohige, W., Kolibu, F. K., & Rumayar, A. A. (2023). Persepsi Pasien Mengenai Kinerja Perawat dengan Kepuasan Pasien di Ruang Rawat Inap Rumah Sakit Daerah Liun Kendage Tahuna. Jurnal Lentera Sehat Indonesia, 50(1), 2961–9297. https://ejournal.ybli.or.id/index.php/jlsi/article/view/102
Meisyaroh, M., Murtini, M., & Haslinda, H. (2023). Kepuasan Pasien pada Pelayanan Kesehatan di Puskesmas. Jurnal Ilmu Kesehatan Masyarakat, 12(03), 238–245. https://doi.org/10.33221/jikm.v12i03.1853
Nisak, Q., & Andriani, D. (2022). Pengaruh Lingkungan Kerja, Beban Kerja dan Stress Kerja terhadap Kinerja Tenaga medis pada Pukesmas Tarik. Jurnal Ilmiah Manajemen dan Kewirausahaan, 1(2). https://doi.org/https://doi.org/10.55606/jimak.v1i2.432
Pourteimour, S., Yaghmaei, S., & Babamohamadi, H. (2021). The Relationship between Mental Workload and Job Performance among Iranian Nurses Providing Care to COVID-19 Patients: A Cross-Sectional Study. Journal of Nursing Management, 29(6), 1723–1732. https://doi.org/10.1111/jonm.13305
Saleh, M. F. M., Ahri, R. A., & Multazam, A. M. (2022). Manajemen Sumber Daya Manusia terhadap Kinerja Perawat Human Resource Management on Nurse Performance. Journal of Muslim Community Health (JMCH) 2022, 3(1), 55–67. https://doi.org/E-ISSN 2774-4590 Journal of Muslim Community Health (JMCH) 2https://doi.org/10.52103/jmch
Saputri, F. N., Rochyani, D., & Wowor, T. J. F. (2022). Faktor yang Berhubungan dengan Kinerja Perawat dalam Menerapkan Model Praktik Keperawatan Profesional terhadap Kepuasan Pasien Diruang Rawat Inap RS Marinir. MAHESA : Malahayati Health Student Journal, 2(3), 598–610. https://doi.org/10.33024/mahesa.v2i3.6085
Soumokil, Y., Syafar, M., & Yusuf, A. (2021). Analisis Kepuasan Pasien di Rumah Sakit Umum Daerah Piru. Jurnal Ilmiah Kesehatan Sandi Husada, 10(2), 543–551. https://doi.org/10.35816/jiskh.v10i2.645
Sumarni, S., & Anwar, C. (2021). Hubungan Pengetahuan dan Konsep Diri terhadap Kinerja Perawat di Rumah Sakit Umum Daerah Panembahan Senopati Bantul. Indonesian Journal of Hospital Administration, 3(2), 80. https://doi.org/10.21927/ijhaa.2020.3(2).80-85
Suwandi, S., Wibasuri, A., & Magdalena, B. (2021). Pengaruh Pelatihan dan Pemberian Insentif terhadap Kinerja Tenaga Medis. Jurnal Ilmiah Ekonomi Manajemen: Jurnal Ilmiah Multi Science, 12(2), 104–118. https://doi.org/10.52657/jiem.v12i2.1592
Taslim, A. M., Ahri, R. A., & Sulaeman, U. (2023). Faktor Faktor yang Berhubungan Dengan Kinerja Perawat di Rsud Haji Makassar. Window of Public Health Journal, 4(1), 114–123. https://doi.org/https://doi.org/10.33096/woph.v4i1.579
Venakontesa, T., Rasmun, R., & Kadir, A. (2023). Hubungan Kinerja Perawat dengan Kepuasan Pasien Rawat Inap di Rsd Dr. H. Soemarno Sosroatmodjo Tanjung Selor Kabupaten Bulungan. SAINTEKES: Jurnal Sains, Teknologi dan Kesehatan, 2(2), 135–144. https://doi.org/10.55681/saintekes.v2i2.65
Published
2024-10-31
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Copyright (c) 2024 Midoro Tjiawi, Chrismis Novalinda Ginting, Ali Napiah Nasution
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