Supervisi Berjenjang di Era Pandemi COVID-19 dalam Manajemen Keperawatan

  • Eva Yuliana Universitas Indonesia
  • Rr. Tutik Sri Hariyati Universitas Indonesia
  • Rusdiansyah Rusdiansyah Rumah Sakit Kepresidenan Pusat Angkatan Darat Gatot Soebroto


This study aims to analyze tiered supervision in the nursing service area during the COVID-19 pandemic. The research method uses a case study approach with interviews, document review and observation, and performs problem analysis using fishbone analysis. The results showed that the tiered supervision function was less than optimal in the COVID-19 pandemic conditions at Hospital X so that it had an impact on the quality of nursing care. Nursing managers from the top manager to the first manager at RS X only supervise verbally, without a routine schedule, without supervision tools and no tiered supervision standards and have not developed follow-up steps on supervision results in each nursing service area. In conclusion, the optimization of tiered supervision in the pandemic era can be carried out through the innovation of the tiered supervision method with the G-Spreadsheet digital application, which is carried out by all levels of nursing managers at X Hospital.

Keywords: Nursing Management, Roles and Functions of Nursing Managers, Nursing Supervision


Chaves, L. D. P., Mininel, V. A., da Silva, J. A. M., Alves, L. R., da Silva, M. F., & Camelo, S. H. H. (2017). Nursing Supervision for Care Comprehensiveness TT - Supervisāo de Enfermagem Para a Integralidade do Cuidado Supervisión de Enfermería Para la Integralidad del Cuidado. Revista Brasileira de Enfermagem, 70(5), 1106–1111.

Colthart, I., Duffy, K., Blair, V., & Whyte, L. (2018). Keeping Support and Clinical Supervision on Your Agenda. Nursing Management, 25(5).

Cucinotta, D., & Vanelli, M. (2020). WHO Declares COVID-19 a Pandemic. Acta Biomed, 91, 157–160.

Driscoll, J., Stacey, G., Harrison-Dening, K., Boyd, C., & Shaw, T. (2019). Enhancing the Quality of Clinical Supervision in Nursing Practice. Nursing Standard, 34(5), 43–50.

Hariyati, R. T. S., & Anisah, S. (2018). Penerapan Fungsi Manajemen Kepala Ruangan dalam Pengendalian Mutu Keperawatan. Jurnal Persatuan Perawat Nasional Indonesia (JPPNI), 2(3), 160–176.

Nugrahini, R. W., & Pohan, V. Y. (2020). Implementation of the Tiered Supervision as a Supervision Function. South East Asia Nursing Research, 2(1), 33–39.

Oktaviani, M. H., & Rofii, M. (2019). Gambaran Pelaksanaan Supervisi Kepala Ruang terhadap Perawat Pelaksana dalam Keselamatan Pasien. Jurnal Kepemimpinan dan Manajemen Keperawatan, 2(1), 23–27.

Presiden Republik Indonesia. (2020). Keputusan Presiden Nomor 12 tentang Penetapan Bencana Nonalam Penyebaran Corona Virus Disease 2019 (COVID-19) sebagai Bencana Nasional.

Royce, T. J., Basch, E., & Bekelman, J. E. (2020). Supervision Requirements in the 2020 Hospital Outpatient Prospective Payment System: Implications for Cancer Care in the United States. JAMA Oncology, 6(6), 819–820.

Sommer, I., Larsen, K., Nielsen, C. M., Stenholt, B. V, & Bjørk, I. T. (2020). Improving Clinical Nurses’ Development of Supervision Skills Through an Action Learning Approach. Nursing Research and Practice, 2020, 1–10.

Tobias, C., Ives, J. E., & Garnham, A. P. (2016). Nursing Supervision: Challenges and Opportunities for Success. Learning Disability Practice, 19(6), 33–38.

Wang, H., Feng, J., Shao, L., Wei, J., Wang, X., Xu, X., Shao, R., Zhang, M., He, J., Zhao, X., & Liang, T. (2020). Contingency Management Strategies of the Nursing Department in Centralized Rescue of Patients with Coronavirus Disease 2019. International Journal of Nursing Sciences, 7(2), 139–142.

Xu, C., Jin, J., Song, J., Yang, Y., Yao, M., Zhang, Y., Zhao, R., & Chen, Z. (2020). Application of Refined Management in Prevention and Control of the Coronavirus Disease 2019 Epidemic in Non-Isolated Areas of a General Hospital. International Journal of Nursing Sciences, 7(2), 143–147.
How to Cite
Yuliana, E., Hariyati, R., & Rusdiansyah, R. (2021). Supervisi Berjenjang di Era Pandemi COVID-19 dalam Manajemen Keperawatan. Journal of Telenursing (JOTING), 3(1), 286-295.
Abstract viewed = 4 times
pdf downloaded = 2 times