Kohesivitas dan Kecerdasan Emosional Perawat terhadap Kinerja Perawat Pelaksana
Abstract
This study aims to analyze the effect of nurse cohesiveness and emotional intelligence on the performance of nurses at Bina Kasih General Hospital Medan. The research method used is an analytical survey with a cross-sectional approach. The results showed that the nurse's cohesiveness and emotional intelligence obtained a p-value of 0.001 < = 0.05. The most dominant variable affecting the performance of the implementing nurse is the emotional intelligence variable with a regression coefficient of OR 89.514. In conclusion, nurses' cohesiveness and emotional intelligence have a positive and significant effect on the performance of implementing nurses at Bina Kasih General Hospital Medan.
Keywords: Emotional Intelligence, Nurse Performance, Cohesiveness
References
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Kharismasyah, A.Y., Tata, E. E. T. N., & Aldiansyah, T. A. (2021). Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior, Keterlibatan Kerja terhadap Kinerja Perawat RSUD Majenang. Manajemen, 15(1), 142–154. https://doi.org/10.24127/jm.v15i1.595
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Lipscomb, S. T., Goka-Dubose, E., Hur, R. E. H., & Henry, A. (2019). Adverse Childhood Experiences, and Instability in Children’s Care and Parents’ Work. Children and Youth Services Review, 102, 243–250. https://doi.org/10.1016/j.childyouth.2019.05.008
Lukitasari, Y. E. (2020). Hubungan Antara Komitmen Organisasi dengan Kohesivitas Kelompok. Psikoborneo: Jurnal Ilmiah Psikologi, 8(1), 63-68. http://e-journals.unmul.ac.id/index.php/psikoneo/article/view/4859/pdf
Maharani, R., & Budianto, A. (2019). Pengaruh Beban Kerja terhadap Stres Kerja dan Kinerja Perawat Rawat Inap Dalam. Journal of Management Review, 3(2), 327–332. https://doi.org/10.25157/mr.v3i2.2614
Majima, T., Yamamoto, T., Sakai, I., Ikezaki, S., & Nagasaka, I. (2019). Job Satisfaction and Related Factors of Nurses in University Hospitals: Focusing on Collaborative Competency Factors. Journal of Nursing Management, 27(7), 1409–1415. https://doi.org/10.1111/jonm.12822
Mariana, D. (2019). Hubungan Kualitas Pelayanan Keperawatan Rawat Inap dengan Proses Pengambilan Keputusan Pasien untuk Memilih Rumah Sakit. Jurnal Ilmiah Multi Science Kesehatan, 10(2), 145–162. https://doi.org/10.17605/OSF.IO/P28VG
Munir, M., & Azam, R. I. (2017). Emotional Intelligence and Employee Performance : An Intervention Based Experimental Study. Journal of Business & Economics, 9(2), 1–19. https://www.researchgate.net/publication/330133322
Öhman, A., Keisu, B. I., & Enberg, B. (2017). Team Social Cohesion, Professionalism, and Patient-Centeredness: Gendered Care Work, with Special Reference to Elderly Care - A Mixed Methods Study. BMC Health Services Research, 17(1), 1–12. https://doi.org/10.1186/s12913-017-2326-9
Qudsi, C. (2018). Kelompok dan Komunikasi terhadap Kinerja Karyawan Melalui Semangat Kerja sebagai Variabel Intervening pada Sutiasa Jamrud. Jurnal Ilmu Administrasi Bisnis, 7(1), 185-198. https://ejournal3.undip.ac.id/index.php/jiab/article/view/19143
Raghubir, A. E. (2018). Emotional Intelligence in Professional Nursing Practice: A Concept Review Using Rodgers’s Evolutionary Analysis Approach. International Journal of Nursing Sciences, 5(2), 126–130. https://doi.org/10.1016/j.ijnss.2018.03.004
Riana, L. W. (2019). Pengaruh Kerjasama Tim dan Kepuasan Kerja terhadap Kualitas Pelayanan. Jurnal Ilmiah Psikologi, 7(1), 76–82. http://e-journals.unmul.ac.id/index.php/psikoneo/article/view/4708
Sagherian, K., Steege, L. M., Geiger-Brown, J., & Harrington, D. (2018). The Nursing Performance Instrument: Exploratory and Confirmatory Factor Analyses in Registered Nurses. Journal of Nursing Research, 26(2), 130-137. https://doi.org/10.1097/jnr.0000000000000215
Schmutz, J. B., Meier, L. L., & Manser, T. (2019). How Effective is Teamwork Really? The Relationship Between Teamwork and Performance in Healthcare Teams: A Systematic Review and Meta-analysis. BMJ Open, 9(9), 1–16. https://doi.org/10.1136/bmjopen-2018-028280
Siregar, D. A., Girsang, E., Lestari, S., Nasution, R., & Ginting, C. N. (2021). Efektifitas Pelatihan Kecerdasan Emosional terhadap Peningkatan Kecerdasan Emosional Perawat di Rumah Sakit Royal Prima Medan. Jurnal Kesehatan Komunitas, 7(1), 7–12. https://doi.org/10.25311/keskom.Vol7.Iss1.535
Siregar, P., Siregar, M., & Isnaniah. (2020). Pengaruh Kerjasama Tim dan Kompetensi terhadap Kinerja Perawat Rumah Sakit Permata Bunda Medan. Jurnal Ilmiah Manajemen dan Bisnis, 1(1), 1–13. http://jurnalmahasiswa.uma.ac.id/index.php/jimbi/article/view/378
Toney-Butler, T. J. & Thayer, J. M. (2021). Nursing Process. https://www.ncbi.nlm.nih.gov/books/NBK499937/?report=printable
Tran, K. T., Nguyen, P. V., Dang, T. T. U., & Ton, T. N. B. (2018). The Impacts of the High-Quality Workplace Relationships on Job Performance: A Perspective on Staff Nurses in Vietnam. Behavioral Sciences, 8(12), 1-21. https://doi.org/10.3390/bs8120109
Tupamahu, F. A. S. (2018). Kecerdasan Spiritual, Kohesivitas Kelompok sebagai Pendorong Organizational Citizenship Behavior dan Kinerja Karyawan. Ekonomi Peluang, 12(1), 29–50. http://ejurnal.ukim.ac.id/index.php/peluang/article/view/323
Weldetsadik, A. Y., Gishu, T., Tekleab, A. M., Mekonnen Asfaw, Y., Girma Legesse, T., & Demas, T. (2019). Quality of Nursing Care and Nurses’ Working Environment in Ethiopia: Nurses’ and Physicians’ Perception. International Journal of Africa Nursing Sciences, 10, 131–135. https://doi.org/10.1016/j.ijans.2019.03.002
Alim, A., Tangdilambi, N., & Badwi, A. (2019). Hubungan Kualitas Pelayanan Kesehatan terhadap Kepuasan Pasien Rawat Jalan di RSUD Makassar. Jurnal Manajemen Kesehatan Yayasan RS Dr. Soetomo, 5(2), 165-181 https://doi.org/10.29241/jmk.v5i2.164
Cabral, A. M. R., Carvalho, F. M. P. O., & Ferreira, J. A. V. (2020). The Effect of Emotional and Cultural Intelligences on Networks’ Behaviors in International SMEs: Evidence from Portugal. Behavioral Sciences, 10(11), 1-24. https://doi.org/10.3390/bs10110163
Davidescu, A. A. M., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work Flexibility, Job Satisfaction, and Job Performance Among Romanian Employees-Implications for Sustainable Human Resource Management. Sustainability, 12(15) 1-53. https://doi.org/10.3390/su12156086
Dewi, K. T. S. (2019). Pengaruh Kecerdasan Intelektual, Kecerdasan Emosional dan Kecerdasan Spiritual terhadap Kinerja Perawat. Artha Satya Dharma, 12(2), 167–176. http://ojs.stie-satyadharma.ac.id/ojs/index.php/ASD/article/view/14/17
Dipayanti, K., & Pertiwi, I. R. (2019). Pengaruh Konflik dan Kecerdasan Emosional terhadap Kinerja Perawat Wanita yang Sudah Menikah pada RSUD dr. Adjidarmo Rangkasbitung. Inovasi, 6(1), 29-49. https://doi.org/10.32493/inovasi.v6i1.y2019.p29-49
Fardhoni, F., Sedjati, R. S., & Permana, I. S. (2021). Pengaruh Pelayanan Keperawatan, dan Kinerja Perawat terhadap Kepuasan Pasien di Ruang Sanur-Kuta Rumah Sakit Sumber Kasih Cirebon. Jurnal Keperawatan BSI, 9(1), 10–17. https://ejurnal.ars.ac.id/index.php/keperawatan/article/view/494/332
Fukada, M. (2018). Nursing Competency: Definition, Structure and Development. Yonago Acta Medica, 61(1), 1-7. https://doi.org/10.33160/yam.2018.03.001
Geun, H. G., & Park, E. (2019). Influence of Emotional Intelligence, Communication, and Organizational Commitment on Nursing Productivity among Korean Nurses. Journal of Korean Academy of Community Health Nursing, 30(2), 226–233. https://doi.org/10.12799/jkachn.2019.30.2.226
Giménez-Espert, M.D.C., Prado-Gascó, V. J., & Valero-Moreno, S. (2019). Impact of Work Aspects on Communication, Emotional Intelligence and Empathy in Nursing. Revista Latino-Americana de Enfermagem, 27(3118), 1-7 https://doi.org/10.1590/1518-8345.2933.3118
Gong, Z., Chen, Y., & Wang, Y. (2019). The Influence of Emotional Intelligence on Job Burnout and Job Performance: Mediating Effect of Psychological Capital. Frontiers in Psychology, 10(2707), 1-11. https://doi.org/10.3389/fpsyg.2019.02707
Gultom, E. (2020). Pengaruh Kecerdasan Emosional, Kecerdasan Spritual dan Kecerdasan Intelektual terhadap Kinerja Perawat pada Masa Pandemi COVID-19 di Rumah Sakit Surya Insani Pasir Pangaraian Rokan Hulu. Jurnal Ilmu Manajemen, 8(2), 33–41. http://dx.doi.org/10.35126/ilman.v8i2.199
Indra, D., Iskandar, Y., & Faruk, M. (2019). Pengaruh Keterlibatan Kerja dan Kohesivitas dalam Kelompok Kerja terhadap Kinerja Karyawan (Suatu Studi pada Lembaga Pemasyarakatan Kelas II-B Ciamis). Business Management and Entrepreneurship Journal, 1(4), 193-205. https://jurnal.unigal.ac.id/index.php/bmej/article/view/2367
Jamshed, S., & Majeed, N. (2019). Relationship between Team Culture and Team Performance Through Lens of Knowledge Sharing and Team Emotional Intelligence. Journal of Knowledge Management, 23(1), 90–109. https://doi.org/10.1108/JKM-04-2018-0265
Kamassi, A., Boulahlib, L., Abd Manaf, N. H., & Omar, A. (2019). Emotional Labour Strategies and Employee Performance: The Role of Emotional Intelligence. Management Research Review, 43(2), 133–149. https://doi.org/10.1108/MRR-03-2019-0097
Karem, M. A., Mahmood, Y. N., Jameel, A. S., & Ahmad, A. R. (2019). The effect of Job Satisfaction and Organizational Commitment on Nurses’ Performance. Journal of Humanities and Social Sciences Reviews. 7(6), 332–339. https://doi.org/10.18510/hssr.2019.7658
Kharismasyah, A.Y., Tata, E. E. T. N., & Aldiansyah, T. A. (2021). Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior, Keterlibatan Kerja terhadap Kinerja Perawat RSUD Majenang. Manajemen, 15(1), 142–154. https://doi.org/10.24127/jm.v15i1.595
Larasati, M. M., Pandjaitan, N. K., & Kuswanto, S. (2017). Pengaruh Kohesivitas dan Kepuasan Kerja terhadap Kinerja Tenaga Kependidikan di Institut Pertanian Bogor. Jurnal Manajemen dan Organisasi, 8(3), 207-220. https://doi.org/10.29244/jmo.v8i3.22470
Lipscomb, S. T., Goka-Dubose, E., Hur, R. E. H., & Henry, A. (2019). Adverse Childhood Experiences, and Instability in Children’s Care and Parents’ Work. Children and Youth Services Review, 102, 243–250. https://doi.org/10.1016/j.childyouth.2019.05.008
Lukitasari, Y. E. (2020). Hubungan Antara Komitmen Organisasi dengan Kohesivitas Kelompok. Psikoborneo: Jurnal Ilmiah Psikologi, 8(1), 63-68. http://e-journals.unmul.ac.id/index.php/psikoneo/article/view/4859/pdf
Maharani, R., & Budianto, A. (2019). Pengaruh Beban Kerja terhadap Stres Kerja dan Kinerja Perawat Rawat Inap Dalam. Journal of Management Review, 3(2), 327–332. https://doi.org/10.25157/mr.v3i2.2614
Majima, T., Yamamoto, T., Sakai, I., Ikezaki, S., & Nagasaka, I. (2019). Job Satisfaction and Related Factors of Nurses in University Hospitals: Focusing on Collaborative Competency Factors. Journal of Nursing Management, 27(7), 1409–1415. https://doi.org/10.1111/jonm.12822
Mariana, D. (2019). Hubungan Kualitas Pelayanan Keperawatan Rawat Inap dengan Proses Pengambilan Keputusan Pasien untuk Memilih Rumah Sakit. Jurnal Ilmiah Multi Science Kesehatan, 10(2), 145–162. https://doi.org/10.17605/OSF.IO/P28VG
Munir, M., & Azam, R. I. (2017). Emotional Intelligence and Employee Performance : An Intervention Based Experimental Study. Journal of Business & Economics, 9(2), 1–19. https://www.researchgate.net/publication/330133322
Öhman, A., Keisu, B. I., & Enberg, B. (2017). Team Social Cohesion, Professionalism, and Patient-Centeredness: Gendered Care Work, with Special Reference to Elderly Care - A Mixed Methods Study. BMC Health Services Research, 17(1), 1–12. https://doi.org/10.1186/s12913-017-2326-9
Qudsi, C. (2018). Kelompok dan Komunikasi terhadap Kinerja Karyawan Melalui Semangat Kerja sebagai Variabel Intervening pada Sutiasa Jamrud. Jurnal Ilmu Administrasi Bisnis, 7(1), 185-198. https://ejournal3.undip.ac.id/index.php/jiab/article/view/19143
Raghubir, A. E. (2018). Emotional Intelligence in Professional Nursing Practice: A Concept Review Using Rodgers’s Evolutionary Analysis Approach. International Journal of Nursing Sciences, 5(2), 126–130. https://doi.org/10.1016/j.ijnss.2018.03.004
Riana, L. W. (2019). Pengaruh Kerjasama Tim dan Kepuasan Kerja terhadap Kualitas Pelayanan. Jurnal Ilmiah Psikologi, 7(1), 76–82. http://e-journals.unmul.ac.id/index.php/psikoneo/article/view/4708
Sagherian, K., Steege, L. M., Geiger-Brown, J., & Harrington, D. (2018). The Nursing Performance Instrument: Exploratory and Confirmatory Factor Analyses in Registered Nurses. Journal of Nursing Research, 26(2), 130-137. https://doi.org/10.1097/jnr.0000000000000215
Schmutz, J. B., Meier, L. L., & Manser, T. (2019). How Effective is Teamwork Really? The Relationship Between Teamwork and Performance in Healthcare Teams: A Systematic Review and Meta-analysis. BMJ Open, 9(9), 1–16. https://doi.org/10.1136/bmjopen-2018-028280
Siregar, D. A., Girsang, E., Lestari, S., Nasution, R., & Ginting, C. N. (2021). Efektifitas Pelatihan Kecerdasan Emosional terhadap Peningkatan Kecerdasan Emosional Perawat di Rumah Sakit Royal Prima Medan. Jurnal Kesehatan Komunitas, 7(1), 7–12. https://doi.org/10.25311/keskom.Vol7.Iss1.535
Siregar, P., Siregar, M., & Isnaniah. (2020). Pengaruh Kerjasama Tim dan Kompetensi terhadap Kinerja Perawat Rumah Sakit Permata Bunda Medan. Jurnal Ilmiah Manajemen dan Bisnis, 1(1), 1–13. http://jurnalmahasiswa.uma.ac.id/index.php/jimbi/article/view/378
Toney-Butler, T. J. & Thayer, J. M. (2021). Nursing Process. https://www.ncbi.nlm.nih.gov/books/NBK499937/?report=printable
Tran, K. T., Nguyen, P. V., Dang, T. T. U., & Ton, T. N. B. (2018). The Impacts of the High-Quality Workplace Relationships on Job Performance: A Perspective on Staff Nurses in Vietnam. Behavioral Sciences, 8(12), 1-21. https://doi.org/10.3390/bs8120109
Tupamahu, F. A. S. (2018). Kecerdasan Spiritual, Kohesivitas Kelompok sebagai Pendorong Organizational Citizenship Behavior dan Kinerja Karyawan. Ekonomi Peluang, 12(1), 29–50. http://ejurnal.ukim.ac.id/index.php/peluang/article/view/323
Weldetsadik, A. Y., Gishu, T., Tekleab, A. M., Mekonnen Asfaw, Y., Girma Legesse, T., & Demas, T. (2019). Quality of Nursing Care and Nurses’ Working Environment in Ethiopia: Nurses’ and Physicians’ Perception. International Journal of Africa Nursing Sciences, 10, 131–135. https://doi.org/10.1016/j.ijans.2019.03.002
