Persepsi Perawat Manager tentang Pelaksanaan Audit Mutu Keperawatan di Ruang Rawat Inap
Abstract
This study aims to explore nurse managers' perceptions about the implementation of Nursing Quality Audit in the inpatient room of RSUD Dr. H. Yuliddin Away. The method used is qualitative with a phenomenological approach. The participants in this study were 15 nurse managers. Data was collected through Focus Group Discussion (FGD) and analyzed using content analysis. The results showed that there were five themes related to the nurse manager's perception of the implementation of a quality audit of nursing in the inpatient ward, namely: 1) the meaning of audit according to the nurse manager; 2) the implementation of nursing quality audits; 3) nursing quality indicators; 4) obstacles in the implementation of nursing quality audits; 5) supporting factors for audit implementation. In conclusion, the experience of nurse managers in implementing Nursing Quality Audits in hospitals is inadequate.
Keywords: Nursing Audit, Quality Indicators, Service Quality Assurance, Nurse Manager
References
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Senna, C. V. A., Martins, T., Kammers, T. S., Amante, L. N., & Sell, B. T. (2017). Nursing Audit: An Integrating Review in Theses and Dissertations. Nurse Care Open Acces Journal, 4(2), 396–400. https://doi.org/10.15406/ncoaj.2017.04.00104
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Folami, F., Olowe, A., & Olugbade, J. (2019). Factors Affecting the Use of Nursing Process in Lagos University Teaching Hospital, Lagos, Nigeria. International Journal of Africa Nursing Sciences, 10(7), 26–30. https://doi.org/10.1016/j.ijans.2018.12.001
Gao, H., Niu, H., & Shi, J. (2019). Implementation of Criteria-Based Audit to Reduce Patient’s Burdens and Improve Efficiency in Hospital Management. European Journal of Inflammation, 17, 1–7. https://doi.org/10.1177/2058739219828242
Gishu, T., Weldetsadik, A. Y., & Tekleab, A. M. (2019). Patients’ Perception of Quality of Nursing Care; A Tertiary Center Experience from Ethiopia. BMC Nursing, 18(1), 1–6. https://doi.org/10.1186/s12912-019-0361-z
Hanskamp-Sebregts, M., Zegers, M., Westert, G. P., Boeijen, W., Teerenstra, S., Van Gurp, P. J., & Wollersheim, H. (2019). Effects of Patient Safety Auditing in Hospital Care: Results of a Mixed-Method Evaluation (part 1). International Journal for Quality in Health Care, 31(7), 8–15. https://doi.org/10.1093/intqhc/mzy134
Haycock, C., & Schandl, A. (2017). A New Tool for Quality: The Internal Audit. Nursing Administration Quarterly, 41(4), 321–327. https://doi.org/10.1097/NAQ.0000000000000249
Hut-Mossel, L., Welker, G., Ahaus, K., & Gans, R. (2017). Understanding How and Why Audits Work: Protocol for a Realist Review of Audit Programmes to Improve Hospital Care. BMJ Open, 7(6), 1–8. https://doi.org/10.1136/bmjopen-2016-015121
Marina, M., Novieastari, E., & Purwaningsih, S. (2019). Analysis of Nursing Audit Implementation on Quality of Care Subcommitee at Hospital, Jakarta. International Journal of Nursing and Health Services, 2(4), 346–351. https://doi.org/10.35654/ijnhs.v2i4.76
Marlon, Ã., Marry, S., Cardoso, P., Gomes, C., Baldoino, L. S., Nauside, M., Braga, R., Vieira, F., Arão, Ã., Ribeiro, P., Ramel, M., Silva, D. S., & Redenção, A. C. (2019). Original Research Article Open Access Nursing Audit : Promotion Method for Quality of Health Care in the Hospital Environment. International Journal of Development Research, 09(06), 28022–28027.
Mastur, V. A. M., Handiyani, H., & Atnikasari, A. (2020). Pelaksanaan Audit Mutu Pelayanan Keperawatan di RS A Jakarta Barat. Dunia Keperawatan: Jurnal Keperawatan dan Kesehatan, 8(3), 397–405. https://doi.org/10.20527/dk.v8i3.7765
Meier, A., Erickson, J. I., Snow, N., & Kline, M. (2019). Nurse and Patient Satisfaction. Journal of Nursing Administration, 49(11), 520–522. https://doi.org/10.1097/NNA.0000000000000814
Mendes, I. A. C., Trevizan, M. A., de Godoy, S., Nogueira, P. C., Ventura, C. A. A., & Furlan, C. E. B. (2018). Expectations and Perceptions of Clients Concerning the Quality of Care Provided at a Brazilian Hospital Facility. Applied Nursing Research, 39, 211–216. https://doi.org/10.1016/j.apnr.2017.11.024
Redley, B., & Waugh, R. (2018). Mixed Methods Evaluation of a Quality Improvement and Audit Tool for Nurse-to-Nurse Bedside Clinical Handover in Ward Settings. Applied Nursing Research, 40, 80–89. https://doi.org/10.1016/j.apnr.2017.12.013
Senna, C. V. A., Martins, T., Kammers, T. S., Amante, L. N., & Sell, B. T. (2017). Nursing Audit: An Integrating Review in Theses and Dissertations. Nurse Care Open Acces Journal, 4(2), 396–400. https://doi.org/10.15406/ncoaj.2017.04.00104
Setiawan, S., Suza, D. E., & Arruum, D. (2020). Development of a Patient Safety Round Guideline for Nurse Managers: Action Research Study in Indonesia. Kontakt, 22(3), 159–164. https://doi.org/10.32725/kont.2020.025
