Optimalisasi Supervisi Kepala Ruangan terhadap Peningkatan Pelayanan Bermutu di Rumah Sakit

  • Yunita Panjaitan Universitas Indonesia
  • La Ode Abdul Rahman Universitas Indonesia
  • Rr. Tutik Sri Hariyati Universitas Indonesia
  • Yuni Susiana Nur RSUD Kota Bogor

Abstract

This study aims to determine the application of the innovation optimization program for the supervision of the head of the room to improve quality services at Hospital X Bogor. The method used is a pilot project through problem identification, problem analysis, problem priority setting, Plan of Action (POA), implementation and evaluation. The results showed that there was a decrease in the number of poor abilities and a fairly good increase in the capacity of the head of the room in conducting supervision, each of which was 12 people (37.5%). The results also show differences in abilities before and after the socialization of the optimization of the supervision program. In conclusion, the implementation of the supervision of the head of the room at Hospital X Bogor after the innovation optimization program of supervision can be categorized as quite good and affects increasing the head of the room to carry out supervision.

Keywords: Head of Room, Quality Service, Supervision

References

Abdad, F. A., & Ayuningtyas, D. (2021). Karakteristik Perawat dan Kualitas Asuhan Ruang Akut Psikiatri. Jurnal Manajemen Kesehatan Yayasan RS. Dr. Soetomo, 7(2), 309–320. https://doi.org/10.29241/jmk.v7i2.648

Agustina, F. U., Afriani, T., & Handiyani, H. (2020). Analisis Fungsi Supervisi Kepala Ruangan dalam Pengurangan Risiko Jatuh di Rumah Sakit X Jakarta: A Pilot Project. Dunia Keperawatan: Jurnal Keperawatan dan Kesehatan, 8(3), 468-478. https://doi.org/10.20527/dk.v8i3.7768

Alloubani, A., Zaheya, L., Abdelhafiz, I., & Almatari, M. (2019). Leadership Styles’ Influence on the Quality of Nursing Care. International Journal of Health Care Quality Assurance, 7(4), 1–28. https://doi.org/10.1108/IJHCQA-06-2018-0138

Andoko, A., & Putri, I. (2020). Pengaruh Supervisi dan Sarana Prasarana dengan Kinerja Perawat. Malahayati Nursing Journal, 2(1), 91–104. https://doi.org/10.33024/manuju.v2i1.1570

Asmirajanti, M., Hamid, A. Y. S., & Hariyati, R. T. S. (2019). Nursing Care Activities Based on Documentation. BMC Nursing, 18, 1–5. https://doi.org/10.1186/s12912-019-0352-0

Dewi, A., Hariyati, R. T. S., & Dewi, L. (2021). Pengembangan Panduan Peran dan Fungsi Top Manajer Keperawatan di Rumah Sakit. Journal of Telenursing (JOTING), 3(1), 8–19. https://doi.org/10.31539/joting.v3i1.2065

Hidayat, R., & Hayati, H. (2019). Pengaruh Pelaksanaan SOP Perawat Pelaksana terhadap Tingkat Kecemasan Pasien di Rawat Inap RSUD Bangkinang. Jurnal Ners, 3(2), 84–96. https://doi.org/10.31004/jn.v3i2.408

Jakri, Y., & Timun, H. (2019). Hubungan Fungsi Manajemen Kepala Ruangan dengan Kinerja Perawat dalam Melaksanakan Asuhan Keperawatan di Ruang Rawat Inap Puskesmas Waelengga Kabupaten Manggarai Timur Tahun 2019. Jurnal Wawasan Kesehatan, 4(2), 56–66. https://stikessantupaulus.e-journal.id/JWK/article/view/69/49

Munawar, M., Saleh, A., & Rachmawaty, R. (2019). The Influence of Supervision on the Performance of Associate Nurse in Hospitals : a Literature Review. Journal of Nursing Practice, 2(2), 91–96. https://doi.org/10.30994/jnp.v2i2.47

Nugrahini, R. W., & Pohan, V. Y. (2020). Implementation of the Tiered Supervision as a Supervision Function. South East Asia Nursing Research, 2(1), 33-39. https://doi.org/10.26714/seanr.2.1.2020.33-39

Oktaviani, M. H., Hartiti, T., & Hasib, M. (2019). Supervisi untuk Meningkatkan Kemampuan Perawat dalam Timbang Terima : Literature Review. Jurnal Kesehatan Masyarakat, 12. https://doi.org/10.47317/jkm.v12ikhusus.158

Rahman, T., Pertiwiwati, E., & Setiawan, H. (2020). Hubungan Fungsi Manajemen Kepala Ruang dengan Motivasi Perawat dalam Melakukan Discharge Planning. Jurnal Keperawatan Raflesia, 2(2), 71–80. https://doi.org/10.33088/jkr.v2i2.510

Riyani, S. U., & Rizal, A. A. F. (2020). Hubungan Fungsi Pengorganisasian Kepala Ruangan dengan Kinerja Perawat dalam Memberikan Pelayanan Keperawatan di Ruang Rawat Inap RSUD Samarinda. Borneo Student Research (BSR), 1(1), 520–523. https://journals.umkt.ac.id/index.php/bsr/article/view/888/557

Siagian, H. S., Gultom, R. P., Munthe, P. P. H., & Samgryce, H. (2020). Hubungan Supervisi Kepala Ruangan dengan Kepuasan Kerja Perawat Pelaksana di Ruang Rawat Inap Rumah Sakit Imelda Pekerja Indonesia. Jurnal Ilmiah Farmasi Imelda, 3(2), 2655–3147. https://doi.org/10.52943/jifarmasi.v3i2.211

Teresa, T., Afrianti, T., & Suminarti, T. (2021). Optimalisasi Peran & Fungsi Manajemen Kepala Ruangan dalam Supervisi Dokumentasi Asuhan Keperawatan di Rumah Sakit X Jakarta. Holistik Jurnal Kesehatan, 14(4), 536–544. https://doi.org/10.33024/hjk.v14i4.2705

Yullyzar, Y., Hadisah, N., & Nurhidayah, I. (2020). Hubungan Supervisi terhadap Pelaksanaan Asuhan Keperawatan di Rumah Sakit Umum Daerah Dr. Zainoel Abidin Banda Aceh. Jurnal Perawat Indonesia, 4(2), 383-394. https://doi.org/10.32584/jpi.v4i2.532

Zainaro, M. A., & Nurhidayat, M. (2020). Pengaruh Kinerja Petugas Kesehatan pada Tingkat Kepuasan Pasien. Holistik Jurnal Kesehatan, 14(2), 187–194. https://doi.org/10.33024/hjk.v14i2.2442
Published
2022-04-14
How to Cite
Panjaitan, Y., Rahman, L., Hariyati, R., & Nur, Y. (2022). Optimalisasi Supervisi Kepala Ruangan terhadap Peningkatan Pelayanan Bermutu di Rumah Sakit. Journal of Telenursing (JOTING), 4(1), 197-204. https://doi.org/https://doi.org/10.31539/joting.v4i1.3214
Abstract viewed = 0 times
pdf downloaded = 0 times