Efektivitas Komunikasi Perawat terhadap Serah Terima Pasien
Abstract
This study aims to analyze the nurse's effective communication effect on patient handover. The method used is a systematic review by tracing articles on ScienceDirect, Ebsco and ProQuest using the terminology "handover" OR "handoff" AND "communication" OR "communicate" OR "communicating". The results showed that an effective strategy in the handover process was to use a collaborative approach between academics and physicians to improve patient safety and satisfaction, optimize resource use and ensure positive changes in practice. In conclusion, nurse's effective communication on patient handover improves patient safety and quality of patient care.
Keywords: Nursing, Communication, Handover
References
Beigmoradi, S., Pourshirvani, A., Pazokian, M., & Nasiri, M. (2019). Evaluation of Nursing Handoff Skill among Nurses Using Situation-Background-Assessment-Recommendation Checklist in General Wards. Evidence Based Care Journal, 9(3), 63–68. https://doi.org/10.22038/ebcj.2019.40897.2078
Cahyaningtyas, A., Handayani, H., & Yatnikasari, A. (2020). Gambaran Pelaksanaan Serah Terima Antar Shift di Rumah Sakit X Jakarta. Holistik Jurnal Kesehatan, 14(3), 383–390. https://doi.org/10.33024/hjk.v14i3.2968
Dusse, F., Pütz, J., Böhmer, A., Schieren, M., Joppich, R., & Wappler, F. (2021). Completeness of the Operating Room to Intensive Care Unit Handover: A Matter of Time? BMC Anesthesiology, 21(1), 1-8. https://doi.org/10.1186/s12871-021-01247-3
Faisal, F., Syahrul, S., & Jafar, N. (2019). Pendampingan Hand Over Pasien dengan Metode Komunikasi Situation, Background, Assesment, Recommendation (SBAR) pada Perawat di RSUD Barru Kabupaten Barru Sulawesi Selatan. Jurnal Terapan Abdimas, 4(1), 43-51. https://doi.org/10.25273/jta.v4i1.3807
Herawati, V. D., Nurmalia, D., Hartiti, T., & Dwiantoro, L. (2018). The Effectiveness of Coaching Using SBAR (Situation, Background, Assessment, Recommendation) Communication Tool on Nursing Shift Handovers. Belitung Nursing Journal, 4(2), 177–185. https://doi.org/10.33546/bnj.464
Humphries, C., Jaganathan, S., Panniyammakal, J., Singh, S., Goenka, S., Dorairaj, P., Gill, P., Greenfield, S., Lilford, R., & Manaseki-Holland, S. (2018). Investigating Clinical Handover and Healthcare Communication for Outpatients with Chronic Disease in India: A Mixed-Methods Study. Plos ONE, 13(12), 1–18. https://doi.org/10.1371/journal.pone.0207511
Kiekkas, P., & Michalopoulos, E. (2020). Patient Handover in the PACU: When Less Can Be More. Journal of Perianesthesia Nursing, 35(3), 343–344. https://doi.org/10.1016/j.jopan.2020.01.009
Kim, J. H., Lee, J. L., & Kim, E. M. (2021). Patient safety culture and handoff evaluation of nurses in small and medium-sized hospitals. International Journal of Nursing Sciences, 8(1), 58–64. https://doi.org/10.1016/j.ijnss.2020.12.007
Kitney, P., Tam, R., Bramley, D., & Simons, K. (2020). Handover Using Isbar Principles in Two Perioperative Sites – A Quality Improvement Project. Journal of Perioperative Nursing, 33(4), 1–9. https://doi.org/10.26550/2209-1092.1094
Kullberg, A., Sharp, L., Dahl, O., Brandberg, Y., & Bergenmar, M. (2018). Nurse Perceptions of Person-Centered Handovers in the Oncological Inpatient Setting – A Qualitative Study. International Journal of Nursing Studies, 86, 44–51. https://doi.org/10.1016/j.ijnurstu.2018.06.001
Laugher, H. (2019). Changing the Nursing Handover. British Journal of Nursing, 28(1), 60–61. https://doi.org/10.12968/bjon.2019.28.1.60
Müller, M., Jürgens, J., Redaèlli, M., Klingberg, K., Hautz, W. E., & Stock, S. (2018). Impact of the Communication and Patient Hand-Off Tool SBAR on Patient Safety: A Systematic Review. BMJ Open, 8(8), 1–10. https://doi.org/10.1136/bmjopen-2018-022202
Nematollahzadeh, Z., Jahani, S., Ghanbari, S., & Sayadi, N. (2022). The Effect of Standard Patient Handover Intervention on Improving the Quality of Transfer from the Operating Room to the Intensive Care Units. Nursing and Midwifery Studies, 11(1), 17–23. https://doi.org/10.4103/nms.nms_24_21
Pokojová, R., & Bártlová, S. (2018). Effective Communication and Sharing Information at Clinical Handovers. Central European Journal of Nursing And Midwifery, 9(4), 947–955. http://dx.doi.org/10.15452/CEJNM.2018.09.0028
Putra, H. A., Mutiawati R, E., & Kamil, H. (2020). Organizational Factors of Patient Safety and Handover in a General Hospital. Challenges in Nursing Education and Research, 219–227. https://doi.org/10.1201/9781003043973-23
Safrina, S., Hariyati, N., Sri, R. T., & Fatmawati, U. (2019). Optimalisasi Pelaksanaan Serah Terima Pasien Antar Shift Keperawatan di Ruang Rawat Inap Dewasa Rumah Sakit: Pilot Study. Idea Nursing Journal, 10(1), 37–43. https://doi.org/10.52199/inj.v10i1.15646
Shahid, S., & Thomas, S. (2018). Situation, Background, Assessment, Recommendation (SBAR) Communication Tool for Handoff in Health Care – A Narrative Review. Safety in Health, 4(1), 1–10. https://doi.org/10.1186/s40886-018-0073-1
Sulistyawati, W., Etika, A. N., & Novitasari, R. (2020). Factors Correlated with Quality of Patient’s Handover in Inpatient Room of the Hospital. Journal of Nursing Practice, 3(2), 165–171. https://doi.org/10.30994/jnp.v3i2.84
Uhm, J. Y., Ko, Y. J., & Kim, S. (2019). Implementation of an SBAR Communication Program Based on Experiential Learning Theory in a Pediatric Nursing Practicum: A Quasi-Experimental Study. Nurse Education Today, 80, 78–84. https://doi.org/10.1016/j.nedt.2019.05.034
Van Seben, R., Geerlings, S. E., Maaskant, J. M., & Buurman, B. M. (2019). Safe Handovers for Every Patient: An Interrupted Time Series Analysis to Test the Effect of a Structured Discharge Bundle in Dutch Hospitals. BMJ Open, 9, 1-9. http://dx.doi.org/10.1136/bmjopen-2018-023446
Yetti, K., Dewi, N. A., Wigiarti, S. H., & Warashati, D. (2021). Nursing Handover in the Indonesian Hospital Context: Structure, Process, and Barriers. Belitung Nursing Journal, 7(2), 113-117. https://doi.org/10.33546/bnj.1293
Yuliastanti, K., Pohan, V. Y., & Hartiti, T. (2020). Handover Nurse Monitoring and Evaluation in Meeting The SNARS Accreditation Standards 1.1. South East Asia Nursing Research, 2(4), 173-177. https://doi.org/10.26714/seanr.2.4.2020.43-47
Cahyaningtyas, A., Handayani, H., & Yatnikasari, A. (2020). Gambaran Pelaksanaan Serah Terima Antar Shift di Rumah Sakit X Jakarta. Holistik Jurnal Kesehatan, 14(3), 383–390. https://doi.org/10.33024/hjk.v14i3.2968
Dusse, F., Pütz, J., Böhmer, A., Schieren, M., Joppich, R., & Wappler, F. (2021). Completeness of the Operating Room to Intensive Care Unit Handover: A Matter of Time? BMC Anesthesiology, 21(1), 1-8. https://doi.org/10.1186/s12871-021-01247-3
Faisal, F., Syahrul, S., & Jafar, N. (2019). Pendampingan Hand Over Pasien dengan Metode Komunikasi Situation, Background, Assesment, Recommendation (SBAR) pada Perawat di RSUD Barru Kabupaten Barru Sulawesi Selatan. Jurnal Terapan Abdimas, 4(1), 43-51. https://doi.org/10.25273/jta.v4i1.3807
Herawati, V. D., Nurmalia, D., Hartiti, T., & Dwiantoro, L. (2018). The Effectiveness of Coaching Using SBAR (Situation, Background, Assessment, Recommendation) Communication Tool on Nursing Shift Handovers. Belitung Nursing Journal, 4(2), 177–185. https://doi.org/10.33546/bnj.464
Humphries, C., Jaganathan, S., Panniyammakal, J., Singh, S., Goenka, S., Dorairaj, P., Gill, P., Greenfield, S., Lilford, R., & Manaseki-Holland, S. (2018). Investigating Clinical Handover and Healthcare Communication for Outpatients with Chronic Disease in India: A Mixed-Methods Study. Plos ONE, 13(12), 1–18. https://doi.org/10.1371/journal.pone.0207511
Kiekkas, P., & Michalopoulos, E. (2020). Patient Handover in the PACU: When Less Can Be More. Journal of Perianesthesia Nursing, 35(3), 343–344. https://doi.org/10.1016/j.jopan.2020.01.009
Kim, J. H., Lee, J. L., & Kim, E. M. (2021). Patient safety culture and handoff evaluation of nurses in small and medium-sized hospitals. International Journal of Nursing Sciences, 8(1), 58–64. https://doi.org/10.1016/j.ijnss.2020.12.007
Kitney, P., Tam, R., Bramley, D., & Simons, K. (2020). Handover Using Isbar Principles in Two Perioperative Sites – A Quality Improvement Project. Journal of Perioperative Nursing, 33(4), 1–9. https://doi.org/10.26550/2209-1092.1094
Kullberg, A., Sharp, L., Dahl, O., Brandberg, Y., & Bergenmar, M. (2018). Nurse Perceptions of Person-Centered Handovers in the Oncological Inpatient Setting – A Qualitative Study. International Journal of Nursing Studies, 86, 44–51. https://doi.org/10.1016/j.ijnurstu.2018.06.001
Laugher, H. (2019). Changing the Nursing Handover. British Journal of Nursing, 28(1), 60–61. https://doi.org/10.12968/bjon.2019.28.1.60
Müller, M., Jürgens, J., Redaèlli, M., Klingberg, K., Hautz, W. E., & Stock, S. (2018). Impact of the Communication and Patient Hand-Off Tool SBAR on Patient Safety: A Systematic Review. BMJ Open, 8(8), 1–10. https://doi.org/10.1136/bmjopen-2018-022202
Nematollahzadeh, Z., Jahani, S., Ghanbari, S., & Sayadi, N. (2022). The Effect of Standard Patient Handover Intervention on Improving the Quality of Transfer from the Operating Room to the Intensive Care Units. Nursing and Midwifery Studies, 11(1), 17–23. https://doi.org/10.4103/nms.nms_24_21
Pokojová, R., & Bártlová, S. (2018). Effective Communication and Sharing Information at Clinical Handovers. Central European Journal of Nursing And Midwifery, 9(4), 947–955. http://dx.doi.org/10.15452/CEJNM.2018.09.0028
Putra, H. A., Mutiawati R, E., & Kamil, H. (2020). Organizational Factors of Patient Safety and Handover in a General Hospital. Challenges in Nursing Education and Research, 219–227. https://doi.org/10.1201/9781003043973-23
Safrina, S., Hariyati, N., Sri, R. T., & Fatmawati, U. (2019). Optimalisasi Pelaksanaan Serah Terima Pasien Antar Shift Keperawatan di Ruang Rawat Inap Dewasa Rumah Sakit: Pilot Study. Idea Nursing Journal, 10(1), 37–43. https://doi.org/10.52199/inj.v10i1.15646
Shahid, S., & Thomas, S. (2018). Situation, Background, Assessment, Recommendation (SBAR) Communication Tool for Handoff in Health Care – A Narrative Review. Safety in Health, 4(1), 1–10. https://doi.org/10.1186/s40886-018-0073-1
Sulistyawati, W., Etika, A. N., & Novitasari, R. (2020). Factors Correlated with Quality of Patient’s Handover in Inpatient Room of the Hospital. Journal of Nursing Practice, 3(2), 165–171. https://doi.org/10.30994/jnp.v3i2.84
Uhm, J. Y., Ko, Y. J., & Kim, S. (2019). Implementation of an SBAR Communication Program Based on Experiential Learning Theory in a Pediatric Nursing Practicum: A Quasi-Experimental Study. Nurse Education Today, 80, 78–84. https://doi.org/10.1016/j.nedt.2019.05.034
Van Seben, R., Geerlings, S. E., Maaskant, J. M., & Buurman, B. M. (2019). Safe Handovers for Every Patient: An Interrupted Time Series Analysis to Test the Effect of a Structured Discharge Bundle in Dutch Hospitals. BMJ Open, 9, 1-9. http://dx.doi.org/10.1136/bmjopen-2018-023446
Yetti, K., Dewi, N. A., Wigiarti, S. H., & Warashati, D. (2021). Nursing Handover in the Indonesian Hospital Context: Structure, Process, and Barriers. Belitung Nursing Journal, 7(2), 113-117. https://doi.org/10.33546/bnj.1293
Yuliastanti, K., Pohan, V. Y., & Hartiti, T. (2020). Handover Nurse Monitoring and Evaluation in Meeting The SNARS Accreditation Standards 1.1. South East Asia Nursing Research, 2(4), 173-177. https://doi.org/10.26714/seanr.2.4.2020.43-47
