Kepemimpinan Klinis terhadap Kualitas Pelayanan Keperawatan
Abstract
This study aims to analyze the effect of clinical leadership (quality of self, collaboration, managing services, improving service quality and setting goals) on the quality of nursing services at the University Hospital of North Sumatra. The method used is a cross-sectional survey of 94 respondents. The results showed that the p-value for the self-quality variable was 0.000, clinical leadership was 0.001 and the variable improved service quality was 0.004 for the quality of nursing services. In conclusion, there is an effect of self-quality, clinical leadership, managing services, improving service quality and setting goals on the quality of nursing services at the University Hospital of North Sumatra. Self-quality is the most influential variable in the quality of nursing services at the University Hospital of North Sumatra.
Keywords: Clinical Leadership, Nursing, Quality of Service
References
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Wright, D. J., Smithard, D. G., & Griffith, R. (2020). Optimising Medicines Administration for Patients with Dysphagia in Hospital: Medical or Nursing Responsibility? Geriatrics, 5(1), 1–10. https://doi.org/10.3390/geriatrics5010009
Wu, J., Fu, L., & Lu, H. (2019). Influence of Nursing Work Environment on Nurse Job Satisfaction from 25 Hospitals in China. Chinese Journal of Practical Nursing, 35(28), 2226–2231. https://doi.org/10.3760/cma.j.issn.1672-7088.2019.28.015
Yusnaini, Arif, Y., & Dorisnita, D. (2021). Kemampuan Kepemimpinan Klinis Perawat Pelaksana Berdasarkan Pendekatan Clinical Leadership Competency Framework dan Faktor-Faktor Determinannya. Jurnal Keperawatan Silampari, 4(2), 337–350. https://doi.org/10.31539/jks.v4i2.1914
Zam, S. Z., Nongkeng, H., Mulat, T. C., Priyambodo, R. A., Yusriadi, Y., Nasirin, C., & Kurniawan, R. (2021). The Influence of Organizational Culture and Work Environment on Improving Service Quality through Infection Prevention at Regional General Hospitals. Proceedings of the 11th Annual International Conference on Industrial Engineering and Operations Management Singapore, 7248–7254. http://www.ieomsociety.org/singapore2021/papers/1267.pdf
Afaneh, T., Abu-Moghli, F., & Muayyad, A. (2021). Nursing-Sensitive Indicators: A Concept Analysis. Nursing Management, 28(3), 28–33. https://doi.org/10.7748/nm.2021.e1982
Banunaek, C. D., Dewi, Y. E. P., & Andadari, R. K. (2021). Dilema Etik pada Profesionalisme Perawat terhadap Kualitas Pelayanan Keperawatan. Jurnal Kepemimpinan dan Manajemen Keperawatan, 4(2), 1–11. https://doi.org/10.32584/jkmk.v4i2.1143
Blais, S., McCleary, L., Garcia, L., & Robitaille, A. (2017). Examining the Benefits of Intergenerational Volunteering in Long-Term Care: A Review of the Literature. Journal of Intergenerational Relationships, 15(3), 258–272. https://doi.org/10.1080/15350770.2017.1330056
Boamah, S. (2018). Linking Nurses’ Clinical Leadership to Patient Care Quality: The Role of Transformational Leadership and Workplace Empowerment. Canadian Journal of Nursing Research, 50(1), 9–19. https://doi.org/10.1177/0844562117732490
Dimino, K., Learmonth, A. E., & Fajardo, C. C. (2021). Nurse Managers Leading the Way: Reenvisioning Stress to Maintain Healthy Work Environments. Critical Care Nurse, 41(5), 52–58. https://doi.org/10.4037/ccn2021463
Fadhillah, H., Nursalam, N., & Hadi, M. (2018). Effect of Nurse Performance in Patient Safety Target Based on Knowledge Management: SECI on Quality of Nursing Services. International Journal of Indonesian National Nurses Association, 1(1), 1–12. https://doi.org/10.32944/ijinna.v1i1.29
Fukada, M. (2018). Nursing Competency: Definition, Structure and Development. Yonago Acta Medica, 61(1), 1–7. https://doi.org/10.33160/yam.2018.03.001
Galambos, C., Rantz, M., Popejoy, L., Ge, B., & Petroski, G. P. (2021). Advance Directives in the Nursing Home Setting: An Initiative to Increase Completion and Reduce Potentially Avoidable Hospitalizations. Journal of Social Work in End-of-Life and Palliative Care, 17(1), 19–34. https://doi.org/10.1080/15524256.2020.1863895
Glasglow, R. E., Harden, S. M., Gaglio, B., Rabin, B., Smith, M. L., Porter, G. C., Ory, M. G., Estabrooks, P. A. (2019). RE-AIM Planning and Evaluation Framework: Adapting to New Science and Practice with a 20-Year Review. Frontiers in Public Health. 7, 1-9. https://doi.org/10.3389/fpubh.2019.00064
Jiménez, R. A., Swartz, M., & McCorkle, R. (2018). Improving Quality Through Nursing Participation at Bedside Rounds in a Pediatric Acute Care Unit: A Pilot Project. Journal of Pediatric Nursing, 43(8), 45–55. https://doi.org/10.1016/j.pedn.2018.08.01
Khairina, I., Malini, H., & Huriani, E. (2018). Faktor-Faktor yang Berhubungan dengan Pengambilan Keputusan Perawat dalam Ketepatan Triase di Kota Padang. Indonesian Journal for Health Sciences, 2(1), 1–6. https://doi.org/10.24269/ijhs.v2i1.707
Lockhart, L. (2020). Nurse-Driven Protocols. Nursing Made Incredibly Easy, 18(5), 56. https://doi.org/10.1097/01.NME.0000694200.09075.69
Mathumo-Githendu, G. W. (2018). Clinical Leadership Competency: Newly Qualified Nurses’ Understanding and Needs. WireDSpace Retrieved from http://wiredspace.wits.ac.za/handle/10539/25372
McKay, C., & Vanaskie, K. (2018). Partnering for Success: The Role of the Nurse Leader in Health Information Technology Implementation for Coordination of Care. Nurse Leader, 16(6), 385–388. https://doi.org/10.1016/j.mnl.2018.07.012
Mianda, S., & Voce, A. (2018). Developing and Evaluating Clinical Leadership Interventions for Frontline Healthcare Providers:A Review of the Literature. BMC Health Services Research, 18(1), 1–15. https://doi.org/10.1186/s12913-018-3561-4
Paarim, Y., Ofei, A. M. A., Kwashie, A. A. (2020). Managerial Competencies of Nurse Managers in Ghana. Africa Journal of Nursing and Midwifery, 22(2), 1–20. https://doi.org/10.25159/2520-5293/6969
Rehman, B., & Husnain, M. (2018). The Impact of Service Quality Dimensions on Patient Satisfaction in the Private Healthcare Industry in Pakistan. Journal of Hospital & Medical Management, 4(1), 1–8. https://doi.org/10.4172/2471-9781.100044
Rinenggantyas, N. M., Rofii, M., & Dwiantoro, L. (2019). Manager’s Strategy in Improving the Quality of Nursing Documentation. Proceeding International Conference of Nursing, Health and Education (ICNHE), 6-10. https://jurnal.stikesbaptis.ac.id/index.php/ICHNE/article/view/435
Rizafni, A., Setiawan, S., & Simamora, R. H. (2020). Pengetahuan Perawat tentang Kompetensi Kepemimpinan Klinis Perawat Pelaksana. Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal, 10(1), 27–32. https://doi.org/10.32583/pskm.v10i1.670
Roux, N., & Benita, T. (2020). Best Practices for Burnout Self-Care. Nursing Management, 51(10), 30–35. https://doi.org/10.1097/01.NUMA.0000698116.82355.0d
Saraswasta, I. W. G., & Hariyati, R. T. S. (2018). The Implementation of Electronic-Based Nursing Care Documentation on Quality of Nursing Care: A Literature Review. International Journal of Nursing and Health Services, 1(2), 19–31. https://doi.org/10.35654/ijnhs.v1i2.23
Sensmeier, J., Baernholdt, M., Carroll, W. M., Fields, W. L., Fong, V., Murphy, J., Omery, A., & Rajwany, N. (2019). Demonstrating the Value of Nursing Care Through Use of a Unique Nurse Identifier. Online Journal of Nursing Informatics•, 23(2), 1–6. https://www.researchgate.net/publication/338051383
Sittler, L. F., & Criswell, J. R. (2019). Using a Dyad Model for Mentoring: The Role of the CNO in Growing the Next Generation of Executive Nurse Leaders. Nurse Leader, 17(4), 321–324. https://doi.org/10.1016/j.mnl.2019.05.008
Wahyudi, R. E., & Permanasari, V. Y. (2018). Analysis of the Quality of Nursing Services According to Hospital Accreditation 2012 Version, Reviewed from Baldrige Malcolm Criteria in Pasar Minggu Jakarta Selatan Hospital in 2017. KnE Life Sciences, 4(9), 232–243. https://doi.org/10.18502/kls.v4i9.3575
Wei, H., Kifner, H., Dawes, M. E., Wei, T. L., & Boyd, J. M. (2020). Self-Care Strategies to Combat Burnout among Pediatric Critical Care Nurses and Physicians. Critical Care Nurse, 40(2), 44–53. https://doi.org/10.4037/ccn2020621
Wright, D. J., Smithard, D. G., & Griffith, R. (2020). Optimising Medicines Administration for Patients with Dysphagia in Hospital: Medical or Nursing Responsibility? Geriatrics, 5(1), 1–10. https://doi.org/10.3390/geriatrics5010009
Wu, J., Fu, L., & Lu, H. (2019). Influence of Nursing Work Environment on Nurse Job Satisfaction from 25 Hospitals in China. Chinese Journal of Practical Nursing, 35(28), 2226–2231. https://doi.org/10.3760/cma.j.issn.1672-7088.2019.28.015
Yusnaini, Arif, Y., & Dorisnita, D. (2021). Kemampuan Kepemimpinan Klinis Perawat Pelaksana Berdasarkan Pendekatan Clinical Leadership Competency Framework dan Faktor-Faktor Determinannya. Jurnal Keperawatan Silampari, 4(2), 337–350. https://doi.org/10.31539/jks.v4i2.1914
Zam, S. Z., Nongkeng, H., Mulat, T. C., Priyambodo, R. A., Yusriadi, Y., Nasirin, C., & Kurniawan, R. (2021). The Influence of Organizational Culture and Work Environment on Improving Service Quality through Infection Prevention at Regional General Hospitals. Proceedings of the 11th Annual International Conference on Industrial Engineering and Operations Management Singapore, 7248–7254. http://www.ieomsociety.org/singapore2021/papers/1267.pdf
