Penerapan Manajemen Pasien Safety dalam Rangka Peningkatan Mutu Pelayanan di Rumah Sakit
Abstract
This study aims to analyze the application of patient safety management to improve service quality. The method used is descriptive-qualitative. The results of the study show that there are several themes found, namely: 1) building a culture of patient safety; 2) facilities, infrastructure and monitoring; 3) risk management; 4) building a reporting system; and 5) involving the patient. In conclusion, the efforts made by the Royal Prima Medan Hospital in terms of leadership and staff support are that the directors are also responsible for management commitment.
Keywords: Management, Service Quality, Patient Safety
References
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World Health Organization. (2022). Patient Safety. https://www.who.int/news-room/fact-sheets/detail/patient-safety#:~:text=WHO%27s work on patient safety began with the,States through establishment of Global Patient Safety Challenges.
Choudhury, A., & Asan, O. (2020). Role of Artificial Intelligence in Patient Safety Outcomes: Systematic Literature Review. JMIR Medical Informatics, 8(7), 1–30. https://doi.org/10.2196/18599
Dewi, L., Aida, M., & Erni, N. (2022). Total Quality Management ; Patient Safety Culture ; Indicator of Patient Safety. Jurnal Health Sains, 3(3), 430-436. https://doi.org/10.46799/jhs.v3i3.452
Firmansyah, M. H. (2022). Penerapan Manajemen Risiko Keselamatan dan Kesehatan Kerja di Rumah Sakit Islam Surabaya A. Yani. Jurnal Kesehatan Masyarakat (Undip), 10(1), 12–19. https://doi.org/10.14710/jkm.v10i1.31550
Hadiarto, R., Sari, F. E., & Yulyani, V. (2021). Evaluasi Penerapan Sasaran Keselamatan Pasien di UPT Puskesmas Rawat Inap Sukoharjo Pringsewu Lampung Tahun 2020 (Studi Kasus Pasca Akreditasi). Jurnal Ilmu Kedokteran dan Kesehatan, 8(1), 41–55. https://doi.org/10.33024/jikk.v8i1.3951
Halawa, A., Setiawan, S., & Syam, B. (2021). Development of Nurse Role Model in Improving Patient Safety. Jurnal Keperawatan Soedirman, 16(2), 60–65. https://doi.org/10.20884/1.jks.2021.16.2.1616
Halawa, A., Setiawan, S., & Syam, B. (2021). Persepsi Perawat tentang Peran dalam Meningkatkan Keselamatan Pasien. Journal of Telenursing (JOTING), 3(1), 73–84. https://doi.org/10.31539/joting.v3i1.2096
Hikmawati, I, Setiyabudi, R. S. R. (2022). Jurnal Inovasi dan Pengabdian Masyarakat Indonesia. Jurnal Inovasi dan Pengabdian Masyarakat Indonesia (JIPMI), 1(3), 10–13. https://doi.org/10.26714/jipmi.v1i3.27
Isclawati, E., Usman, U., & Majid, M. (2020). Analisis Penerapan Kebijakan Kesehatan Spesifik Patient Safety di RSUD Andi Makkasau Kota Parepare. Jurnal Ilmiah Manusia dan Kesehatan, 3(3), 315–322. https://doi.org/10.31850/makes.v3i3.307
Kusumastuti, D., Hilman, O., & Dewi, A. (2021). Persepsi Pasien dan Perawat tentang Patient Safety di Pelayanan Hemodialisa. Jurnal Keperawatan Silampari, 4(2), 526–536. https://doi.org/10.31539/jks.v4i2.1974
Mayenti, F., Meri, D., Cahyadi, P., & Amin, S. (2021). Faktor-Faktor Yang Berhubungan dengan Penerapan Sasaran Keselamatan Pasien di Ruang Rawat Inap RSUD Teluk Kuantan. Al-Asalmiya Nursing: Jurnal Ilmu Keperawatan (Journal of Nursing Sciences), 10(2), 111–122. https://doi.org/10.35328/keperawatan.v10i2.2092
National Health Service Englan. (2021). National Patient Safety Incident Reports. https://www.england.nhs.uk/patient-safety/national-patient-safety-incident-reports/national-patient-safety-incident-reports-29-september-2021/
Nurmandhani, R., Setiawan, R., & Apharel, Z. A. (2022). Analisis Pelaksanaan Tujuh Langkah Menuju Keselamatan Pasien di Puskesmas Lebdosari Semarang. Jurnal Kesehatan, 20(2), 634–645. https://doi.org/10.33633/visikes.v20i2Supp.5896
Paramita, D. A., Arso, S. P., & Kusumawati, A. (2020). Faktor-Faktor yang Berhubungan dengan Motivasi Perawat dalam Pelaporan Insiden Keselamatan Pasien di Rumah Sakit X Kota Semarang. Jurnal Kesehatan Masyarakat (Undip), 8(6), 724–730. https://doi.org/10.37824/jkqh.v9i1.2021.239
Perhimpunan Rumah Sakit Seluruh Indonesia. (2020). Keselamatan Pasien. https://persi.or.id/
Ramadhaini, E., Fitriani, A. D., & Nuraini, N. (2021). Analisis Implementasi Keselamatan Pasien di RSU Datu Beru Takengon Aceh Tengah. Journal of Healthcare Technology and Medicine, 7(2), 1–14. https://doi.org/10.33143/jhtm.v7i2.1807
Rombeallo, N. T., Tahir, T., & Saleh, A. (2022). Faktor Penyebab Rendahnya Pelaporan Insiden Keselamatan Pasien di Rumah Sakit : Literature Review. Jurnal Keperawatan, 14(3), 657–666. https://doi.org/10.1016/j.ijnurstu.2016.08.019
Salawati, L. (2020). Penerapan Keselamatan Pasien Rumah Sakit. AVERROUS: Jurnal Kedokteran dan Kesehatan Malikussaleh, 6(1), 98-107. https://doi.org/10.29103/averrous.v6i1.2665
Wianti, A., Setiawan, A., Murtiningsih, M., Budiman, B., & Rohayani, L. (2021). Karakteristik dan Budaya Keselamatan Pasien terhadap Insiden Keselamatan Pasien. Jurnal Keperawatan Silampari, 5(1), 96–102. https://doi.org/10.31539/jks.v5i1.2587
World Health Organization. (2022). Patient Safety. https://www.who.int/news-room/fact-sheets/detail/patient-safety#:~:text=WHO%27s work on patient safety began with the,States through establishment of Global Patient Safety Challenges.
