Komunikasi Terapeutik Perawat Melalui Pendekatan Budaya
Abstract
The purpose of this review is to determine the application of nurse therapeutic communication in various cultures. This review method uses an integrative review research methodology modified by Whittemore & Knafl in 2005. This research uses an Integrative Review design, using five databases, namely PubMed, Science Direct, ProQuest, Cochrane Library and DOAJ. Publication assessment uses critical appraisal designed by Bowling (2001). The results of the review showed that 5 articles were included in the analysis. Barriers to nurse communication were found, namely language differences, inadequate language translators, lack of education and communication training for nurses, fatigue and high nurse workload. Efforts to improve nurse communication include the need to improve communication and cultural skills as well as the need for translators/mediators to help nurses communicate with patients who come from different cultures. In conclusion, there were many obstacles found in nurse-patient communication originating from various cultures throughout the world so that a further cultural approach was needed to improve the quality of nurses' therapeutic communication.
Keywords: Therapeutic Communication, Cultural Approach, Nurse
References
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Alshammari, M., Duff, J., & Guilhermino, M. (2019). Barriers to Nurse-Patient Communication in Saudi Arabia: An Integrative Review. BMC Nursing, 18(1), 1–10. https://doi.org/10.1186/s12912-019-0385-4
Antón-Solanas, I., Rodríguez-Roca, B., Vanceulebroeck, V., Kömürcü, N., Kalkan, I., Tambo-Lizalde, E., Huércanos-Esparza, I., Casa Nova, A., Hamam-Alcober, N., Coelho, M., Coelho, T., Van Gils, Y., Öz, S. D., Kavala, A., & Subirón-Valera, A. B. (2022). Qualified Nurses’ Perceptions of Cultural Competence and Experiences of Caring for Culturally Diverse Patients: A Qualitative Study in Four European Countries. Nursing Reports, 12(2), 348–364. https://doi.org/10.3390/nursrep12020034
Aprijon, A. (2017). Pola Komunikasi Interpersonal dalam Membina Hubungan antara Perawat dengan Pasien di Bagian Rawat Inap Cempaka Rumah Sakit Umum Daerah Rokan Hulu, Doctoral dissertation, Universitas Islam Riau. https://repository.uir.ac.id/2194/
Arkorful, V. E., Hammond, A., Basiru, I., Boateng, J., Doku, F., Pokuaah, S., Agyei, E. K., Baoteng, J. A., & Lugu, B. K. (2021). A Cross-Sectional Qualitative Study of Barriers to Effective Therapeutic Communication among Nurses and Patients. International Journal of Public Administration, 44(6), 500–512. https://doi.org/10.1080/01900692.2020.1729797
Bit-Lian, Y., Abu Bakar, R., & Saeidin, S. (2020). the Perceived Cultural Barriers to Effective Communication towards Patient Among Non-Saudi Registered Nurses of a Public Hospital, the Kingdom of Saudi Arabia. The Malaysian Journal of Nursing, 11(4), 41–53. https://doi.org/10.31674/mjn.2020.v11i04.004
Del Pino, F. J. P., Cala, V. C., Ayala, E. S., & Dalouh, R. (2020). Hospitalization Experience of Muslim Migrants in Hospitals in Southern Spain—Communication, Relationship with Nurses and Culture. A focused ethnography. International Journal of Environmental Research and Public Health, 17(8), 13–20. https://doi.org/10.3390/ijerph17082791
Hafifah, N. (2019). Komunikasi Terapeutik Islami dalam Pelayanan Kesehatan Pasien di Rumah Sakit Al Huda Genteng. Indonesian Journal of Islamic Communication, 2(2), 62-84. http://jurnalpasca.iain-jember.ac.id/ejournal/index.php/IJIC/article/view/472/78
Haji Mukhti, M. I., Ibrahim, M. I., Tengku Ismail, T. A., Nadal, I. P., Kamalakannan, S., Kinra, S., & Musa, K. I. (2022). Family Caregivers’ Experiences and Coping Strategies in Managing Stroke Patients during the COVID-19 Pandemic: A Qualitative Exploration Study. International Journal of Environmental Research and Public Health, 19(2), 1–20. https://doi.org/10.3390/ijerph19020942
Kurniati, D. (2019, December 3). Komunikasi Efektif dalam Praktik Kolaborasi sebagai Upaya Meningkatkan Kualitas Pelayanan.
INA-Rxiv Papers, 9(2), 1-6. https://doi.org/10.31227/osf.io/syk4w.
Larsen, R., Mangrio, E., & Persson, K. (2021). Interpersonal Communication in Transcultural Nursing Care in India: A Descriptive Qualitative Study. Journal of Transcultural Nursing, 32(4), 310–317. https://doi.org/10.1177/1043659620920693
Marniati, A. D. (2022). Komunikasi Kesehatan Berbasis Terapeutik. PT. RajaGrafindo Persada-Rajawali Pers.
Marpaung, Y. M., Zendrato, N. M. L. V., & Kep, M. (2022). Komunikasi dalam Keperawatan. CV Pena Persada.
Norouzinia R, A. M., Shiri M, Karimi M, Samami E. (2016). Communication Barriers Perceived by Nurses and Patients. Glob. J. Health Sci. 8(6), 65. https://doi.org/ 10.5539/gjhs.v8n6p65
Pieter, H. Z. (2017). Dasar-dasar Komunikasi bagi Perawat. Prenada Media..
Sharifi, N., Adib-Hajbaghery, M., & Najafi, M. (2019). Cultural Competence in Nursing: A Concept Analysis. International Journal of Nursing Studies, 99, Article 103386. https://doi.org/10.1016/j.ijnurstu.2019.103386
Susmita, D. A., Hasibuan, A., & Suhairi, S. (2022). Membuat Komunikasi Efektif dalam Ekonomi Bisnis dan Kehidupan Sosial. Da'watuna: Journal of Communication and Islamic Broadcasting, 2(2), 98-109. https://journal.laaroiba.ac.id/index.php/dawatuna/article/view/490
Sari, I. P., & Fitri, N. (2023). Buku Ajar Komunikasi Dasar Keperawatan. Penerbit NEM.
Suroso, S., Haryati, R. T. S., & Novieastari, E. (2015). Pelayanan Keperawatan Prima Berbasis Budaya Berpengaruh terhadap Tingkat Kepuasan Pasien di Rumah Sakit. Jurnal Keperawatan Indonesia, 18(1), 38–44. https://doi.org/10.7454/jki.v18i1.396
Wune, G., Ayalew, Y., Hailu, A., & Gebretensaye, T. (2020). Nurses to Patients Communication and Barriers Perceived by Nurses at Tikur Anbessa Specilized Hospital, Addis Ababa, Ethiopia 2018. International Journal of Africa Nursing Sciences, 12, 100197. https://doi.org/10.1016/j.ijans.2020.100197
