Pengaruh Komunikasi Interpersonal pada Kinerja Organisasi : Sebuah Meta-Analisis
Abstract
This research investigates the significant impact of interpersonal communication on overall organizational performance. This type of research is meta-analysis research. Inclusion criteria in research are research from national or international journals indexed by SINTA and Scopus, research related to personal communication on organizational performance, research published in 2020-2024, and attaching complete data in analyzing the effect size value. This analysis includes a comprehensive review of the existing literature on this topic, spanning various industries and organizational settings. The meta-analysis results show a strong positive influence between interpersonal communication and organizational performance with a value of rES=0.818; z= 0.629; p < 0.001) with a high effect size category. Furthermore, this research reveals that effective interpersonal communication can increase team member engagement, improve collaboration, and improve problem-solving skills, ultimately leading to better organizational outcomes. In conclusion, there is a positive influence between personal communication on organizational performance
Keywords: Interpersonal Communication, Meta-analysis, Organizational performance
References
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Riyanto, S., Endri, E., & Herlisha, N. (2021). Pengaruh Motivasi Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan: Peran Mediasi Keterlibatan Karyawan. Problems and Perspectives in Management, 19(3), 162–174.
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Saimi, S., Khalik, L. A., Menap, M., & Hidayati, F. (2024). The significance of the influence of job satisfaction on the performance of nurses in psychiatric hospital. Journal of Midwifery and Nursing, 6(1), 201–208. file:///C:/Users/ASUS/Downloads/4659-Article Text-23022-1-10-20240113 (1).pdf
Sembiring, N., Nimran, A. S., Astuti, E. S., & Utami, H. N. (2020). Efek kecerdasan emosional dan keadilan organisasi pada kepuasan kerja, iklim kepedulian, dan kinerja petugas investigasi kriminal. Jurnal Internasional Analisis Organisasi, 28(5), 1113–1130.
Skałacka, K., & Pajestka, G. (2021). Digital or in-person: The relationship between mode of interpersonal communication during the COVID-19 pandemic and mental health in older adults from 27 countries. Journal of Family Nursing, 27(4), 275–284. https://journals.sagepub.com/doi/full/10.1177/10748407211031980
Susita, D., Sudiarditha, I. K. R., Purwana, D., Wolor, C. W., & Merdyantie, R. (2020). Does organizational commitment mediate the impact of organizational culture and interpersonal communication on organizational citizenship behavior? Management Science Letters, 10(11), 2455–2462. https://doi.org/10.5267/j.msl.2020.4.004
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Xie, F., & Derakhshan, A. (2021). A Conceptual Review of Positive Teacher Interpersonal Communication Behaviors in the Instructional Context. Frontiers in Psychology. https://doi.org/10.3389/fpsyg.2021.708490
Adriani, P. A., Hino, P., Taminato, M., Okuno, M. F. P., Santos, O. V., & Fernandes, H. (2024). Non-violent communication as a technology in interpersonal relationships in health work: a scoping review. BMC Health Services Research, 24(1), 289. https://doi.org/10.1186/s12913-024-10753-2
Agba, M. S. (2018). Interpersonal Relationships and Organizational Performance: The Nigerian Public Sector in Perspective. Indian Journal of Commerce & Management Studies, IX(3), 75. https://doi.org/10.18843/ijcms/v9i3/08
Ahmed, T., Khan, M. S., Thitivesa, D., Siraphatthada, Y., & Phumdara, T. (2020). Impact of employees engagement and knowledge sharing on organizational performance: Study of HR challenges in COVID-19 pandemic. Human Systems Management, 39(4), 589–601. https://doi.org/10.3233/HSM-201052
Ansari, A. (2021). The role of interpersonal communication skills in human resource and management. International Journal of Science and Research, 10(11), 916–922.
https://www.researchgate.net/publication/356726988_The_Role_of_Interpersonal_Communication_Skills_in_Human_Resource_and_Management
Chen, J. K. C., & Sriphon, T. (2021). Perspective on COVID-19 pandemic factors impacting organizational leadership. Sustainability, 13(6), 3230. https://www.mdpi.com/2071-1050/13/6/3230
Darmawan, D. (2024). Distribution of Six Major Factors Enhancing Organizational Effectiveness. Journal of Distribution Science, 22(4), 47–58. https://koreascience.or.kr/article/JAKO202411343210899.page
Einwiller, S., Ruppel, C., & Stranzl, J. (2021). Achieving employee support during the COVID-19 pandemic – the role of relational and informational crisis communication in Austrian organizations. Journal of Communication Management, 25(3), 233–255. https://doi.org/10.1108/JCOM-10-2020-0107
Fitrianingrum, N. S., Aminin, S., & Riyanto, R. (2022). Pengaruh Motivasi Kerja dan Budaya Sekolah terhadap Kinerja Guru SMA di Kecamatan Purbolinggo. Jurnal Humaniora Dan Ilmu Pendidikan, 1(2), 71–83. https://doi.org/10.35912/jahidik.v1i2.583
Guzeller, C. O., & Celiker, N. (2020). Examining the relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, Tourism and Hospitality Research, 14(1), 102–120. https://www.emerald.com/insight/content/doi/10.1108/IJCTHR-05-2019-0094/full/html
Hadiwijaya, H. (2017). Analisis Pengaruh Interpersonal Communication Terhadap Person Organization Fit Dan Implikasinya Pada Prestasi Kerja. International Journal of Social Science and Business, 1(2), 89–97. https://ejournal.undiksha.ac.id/index.php/IJSSB/article/view/10518
Han, R., & Xu, J. (2020). A comparative study of the role of interpersonal communication, traditional media and social media in pro-environmental behavior: A China-based study. International Journal of Environmental Research and Public Health, 17(6), 1883. https://www.mdpi.com/1660-4601/17/6/1883
Hendriks, H., & Strick, M. (2020). A laughing matter? How humor in alcohol ads influences interpersonal communication and persuasion. Health Communication, 35(14), 1821–1829. https://www.tandfonline.com/doi/full/10.1080/10410236.2019.1663587
Herdiansyah, H., & Putri, P. K. (2024). The Influence of Interpersonal Communication Skills, Self-Efficacy, and Public Perception Towards the Glass Ceiling Phenomenon. Eduvest - Journal of Universal Studies, 4(2), 435–447. https://doi.org/10.59188/eduvest.v4i2.1026
Lee, Y., Tao, W., Li, J. Y. Q., & Sun, R. (2020). Enhancing employees’ knowledge sharing through diversity-oriented leadership and strategic internal communication during the COVID-19 outbreak. Journal of Knowledge Management. https://doi.org/10.1108/JKM-06-2020-0483
Luky, A. Z., Kurniawati, T., & Cerya, E. (2021). The effect of interpersonal communication and work motivation on employee performance in padang city regional company offices (PDAM). Seventh Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2021), 367–375. https://www.atlantis-press.com/proceedings/piceeba-21/125963999
Mackey, J. D., McAllister, C. P., Ellen, B. P., & Carson, J. E. (2021). A Meta-Analysis of Interpersonal and Organizational Workplace Deviance Research. Journal of Management. https://doi.org/10.1177/0149206319862612
Maria, E. (2019). The Influence Of Organizational Culture, Compensation And Interpersonal Communication In Employee Performance Through Work Motivation As Mediation. International Review of Management and Marketing, 9(5), 133–140. https://doi.org/10.32479/irmm.8615
Nabella, S. D., Rivaldo, Y., Kurniawan, R., Nurmayunita, ., Sari, D. P., Luran, M. F., Amirullah, ., Saputra, E. K., Rizki, M., Sova, M., Nurhayati, ., & Wulandari, K. (2022). The Influence of Leadership and Organizational Culture Mediated by Organizational Climate on Governance at Senior High School in Batam City. Journal of Educational and Social Research, 12(5), 119. https://doi.org/10.36941/jesr-2022-0127
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business & Management, 7(1), 1793521. https://www.tandfonline.com/doi/full/10.1080/23311975.2020.1793521
Omari, Z. S. A.-, Alomari, K. A. A., & Aljawarneh, N. M. (2020). The role of empowerment in improving internal process, customer satisfaction, learning and growth. Management Science Letters, 10(4), 841–848. https://doi.org/10.5267/j.msl.2019.10.013
Rini, Y. W., & Anshori, M. I. (2023). The Role of Interpersonal Communication in Personal Development and Lifelong Learning for Employees. Indonesian Journal of Economic & Management Sciences, 1(3), 361–376. https://doi.org/10.55927/ijems.v1i3.4735
Riyanto, S., Endri, E., & Herlisha, N. (2021). Pengaruh Motivasi Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan: Peran Mediasi Keterlibatan Karyawan. Problems and Perspectives in Management, 19(3), 162–174.
https://www.researchgate.net/publication/354034008_Effect_of_work_motivation_and_job_satisfaction_on_employee_performance_Mediating_role_of_employee_engagement
Saimi, S., Khalik, L. A., Menap, M., & Hidayati, F. (2024). The significance of the influence of job satisfaction on the performance of nurses in psychiatric hospital. Journal of Midwifery and Nursing, 6(1), 201–208. file:///C:/Users/ASUS/Downloads/4659-Article Text-23022-1-10-20240113 (1).pdf
Sembiring, N., Nimran, A. S., Astuti, E. S., & Utami, H. N. (2020). Efek kecerdasan emosional dan keadilan organisasi pada kepuasan kerja, iklim kepedulian, dan kinerja petugas investigasi kriminal. Jurnal Internasional Analisis Organisasi, 28(5), 1113–1130.
Skałacka, K., & Pajestka, G. (2021). Digital or in-person: The relationship between mode of interpersonal communication during the COVID-19 pandemic and mental health in older adults from 27 countries. Journal of Family Nursing, 27(4), 275–284. https://journals.sagepub.com/doi/full/10.1177/10748407211031980
Susita, D., Sudiarditha, I. K. R., Purwana, D., Wolor, C. W., & Merdyantie, R. (2020). Does organizational commitment mediate the impact of organizational culture and interpersonal communication on organizational citizenship behavior? Management Science Letters, 10(11), 2455–2462. https://doi.org/10.5267/j.msl.2020.4.004
Virgiawan, A. R., Riyanto, S., & Endri, E. (2021). Organizational Culture as a Mediator Motivation and Transformational Leadership on Employee Performance. Academic Journal of Interdisciplinary Studies, 10(3), 67. https://doi.org/10.36941/ajis-2021-0065
Wong, K., Chan, A. H. S., & Teh, P.-L. (2020). How is work–life balance arrangement associated with organisational performance? A meta-analysis. International Journal of Environmental Research and Public Health, 17(12), 4446. https://www.mdpi.com/1660-4601/17/12/4446
Xie, F., & Derakhshan, A. (2021). A Conceptual Review of Positive Teacher Interpersonal Communication Behaviors in the Instructional Context. Frontiers in Psychology. https://doi.org/10.3389/fpsyg.2021.708490
Published
2024-08-02
Section
Articles
Copyright (c) 2024 Rahmi Wahyuni
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