Manajemen Mutu di Sekolah Unggul Di SMAN 1 Banjarmasin dan SMAN 7 Banjarmasin

Ayu Mutia Sari; Ahmad Suriansyah; Sulaiman Sulaiman

doi:10.31539/alignment.v7i2.11678

Ayu Mutia Sari Universitas Lambung Mangkurat
Ahmad Suriansyah Universitas Lambung Mangkurat
Sulaiman Sulaiman Universitas Lambung Mangkurat

DOI: https://doi.org/10.31539/alignment.v7i2.11678

Abstract

This research aims to analyze the implementation of quality management and the obstacles faced in its implementation, as well as the efforts to follow up on the challenges faced in two superior public high schools in Banjarmasin. This qualitative research uses descriptive methods like interviews, observation, and documentation. Apart from that, the subjects of this research were the leadership, the quality assurance department, the deputy head, and several teachers. The research results show that the implementation of quality management at SMAN 1 Banjarmasin and SMAN 7 Banjarmasin has been carried out based on the five pillars of quality schools: customer focus, total participation, measurements, commitment, and continuous improvement. Furthermore, the obstacles faced in implementing superior school quality management by SMAN 1 Banjarmasin are related to student input and limited funds to carry out student activities. Meanwhile, the obstacles faced by SMAN 7 Banjarmasin are related to limited funds, lack of student participation in class, and the need to increase teacher motivation in developing competence. Furthermore, efforts were made to follow up on the obstacles faced in implementing school quality management, especially in increasing teacher competency, and encourage teachers to participate in training activities to improve their competency. In conclusion, quality management at SMAN 1 Banjarmasin and SMAN 7 Banjarmasin has been implemented based on five pillars of quality schools: customer focus, total participation, measurements, commitment, and continuous improvement.

Keywords: Customer Focus, Commitment, Continuous Improvement, Excellent Schools Quality Management, Measurements, Total Participation

References

Agrivina, A. (2022). Manajemen Mutu Pembelajaran dalam Meningkatkan Hasil Belajar Siswa Kelas XI IPA di SMA Gajah Mada Bandar Lampung. Universitas Islam Negeri Raden Intang Lampung.

Aslami, N., & Alfarisyi, M. F. (2023). Konsep Manajemen Mutu Pendidikan. Journal on Education, 06(01), 7562–7573. https://doi.org/10.52166/tabyin.v4i01.169

Demissie, E. B., Labiso, T. O., & Thuo, M. W. (2022). Teachers’ digital competencies and technology integration in education: Insights from secondary schools in Wolaita Zone, Ethiopia. Social Sciences and Humanities Open, 6(1), 100355. https://doi.org/10.1016/j.ssaho.2022.100355

Engkoswara, & Komariah, A. (2012). Administrasi Pendidikan. Alfabeta.

Erawadi, Simatupang, L., & Sitorus, M. W. (2022). Pengambilan Keputusan Dalam Peningkatan Mutu Pendidikan Islam di Madrasah. Bunayya: Jurnal Pendidikan Guru Madrasah Ibtidaiyah Vol., III(1), 57–81.

Erieca, I. (2020). Manajemen Mutu Pendidikan dalam Meningkatan Prestasi Siswa di Madrasah Tsanawiyah Negeri 2 Bandar Lampung. Universitas Islam Negeri Raden Intan Lampung.

Fadhli, M. (2017). Manajemen Peningkatan Mutu Pendidikan. TADBIR : Jurnal Studi Manajemen Pendidikan, 1(2), 215–240. https://doi.org/10.31004/joe.v5i2.1068

Fahlevi, F. (2022, September). Peringkat Indonesia Rendah Berdasarkan Hasil Survei PISA: Pembelajaran Matematika Harus Komprehensif. Tribunnews.Com.

Fauth, B., Decristan, J., Decker, A. T., Büttner, G., Hardy, I., Klieme, E., & Kunter, M. (2019). The effects of teacher competence on student outcomes in elementary science education: The mediating role of teaching quality. Teaching and Teacher Education, 86. https://doi.org/10.1016/j.tate.2019.102882

Gani, A. R. A. (2019, September). Mutu Pendidikan di Banjarmasin di Bawah Standar Nasional, Kadisdik Ungkap Penyebabnya. Banjarmasin.Tribunnews.Com.

Jónsdóttir, K., Björnsdóttir, A., & Bæck, U. D. K. (2017). Influential factors behind parents’ general satisfaction with compulsory schools in Iceland. Nordic Journal of Studies in Educational Policy, 3(2), 155–164. https://doi.org/10.1080/20020317.2017.1347012

Kemdikbud. (2023). Rapor Pendidikan Indonesia Tahun 2023. In Merdeka Belajar.

Liriwati, F. Y., Syahid, A., & Mulyadi. (2021). Manajemen sekolah menuju sekolah unggulan. Jurnal Keislaman Dan Peradaban, 9(1), 1–11.

Martínez-Zarzuelo, A., Rodríguez-Mantilla, J. M., & Fernández-Díaz, M. J. (2022). Improvements in climate and satisfaction after implementing a quality management system in education. Evaluation and Program Planning, 94(June). https://doi.org/10.1016/j.evalprogplan.2022.102119

Mittal, V., & Jung, J. (2024). Revitalizing educational institutions through customer focus. Journal of the Academy of Marketing Science, 0123456789. https://doi.org/10.1007/s11747-024-01007-y

Muliati, A., Sihotang, W., Octaviany, R. A., & Darwin. (2022). Effectiveness of School Resources Management in Improving The Quality of Education. East Asian Journal of Multidisciplinary Research, 1(6), 901–916. https://doi.org/10.55927/eajmr.v1i6.480

Musakirawati, Jemmy, Anggriawan, F., Triansyah, F. A., Akib, A., & Tahir, A. (2023). Pemanfaatan Platform Rapor Pendidikan Indonesia Terhadap Perencanaan Berbasis Data. JDMP (Jurnal Dinamika Manajemen Pendidikan), 7(2), 201–208. https://doi.org/10.26740/jdmp.v7n2.p201-208

Nguyen, T. T., Pham, H. H., Cao, Q. T., Nguyen, X. A., & Do, M. T. (2021). Investigating the impacts of core educational quality on the satisfaction and loyalty of parents of secondary school students: The mediating role of transformative quality. Cogent Education, 8(1). https://doi.org/10.1080/2331186X.2021.1911283

RI, P. (2003). Undang-undang (UU) No. 20 Tahun 2003 tentang Sikdiknas. JDIH Badan Pemeriksa Keuangan Republik Indonesia. https://piaud.uin-suka.ac.id/media/dokumen_akademik/43_20210506

Senol, H., & Dagli, G. (2017). Increasing service quality in education: Views of principals and teachers. Eurasia Journal of Mathematics, Science and Technology Education, 13(8), 4857–4871. https://doi.org/10.12973/eurasia.2017.00969a

Setiawati, Y. (2024). REKOMENDASI PPDB 2024! Inilah 4 SMA Terbaik Tingkat Nasional di Kota Banjarmasin versi Nilai IIUN, Cek Apakah Ada Incaranmu?

Siahaan, A., Akmalia, R., Ray, A. U. M., Sembiring, A. W., & Yunita, E. (2023a). Upaya Meningkatan Mutu Pendidikan di Indonesia. Journal on Education. https://doi.org/10.31004/joe.v5i3.1480

Siahaan, A., Akmalia, R., Ray, A. U. M., Sembiring, A. W., & Yunita, E. (2023b). Upaya Meningkatan Mutu Pendidikan di Indonesia. Journal on Education, 5(3), 6933–6941. https://doi.org/10.31004/joe.v5i3.1480

Siswanto. (2015). Desain mutu pendidikan pesantren. KARSA: Jurnal Sosial Dan Budaya Keislaman, 23(2), 258–274. https://doi.org/10.19105/karsa.v2312.726

Sulastri, S., Fitria, H., & Martha, A. (2020). Kompetensi profesional guru dalam meningkatkan mutu pendidikan. Journal of Education Research, 1(3), 258–264. https://www.jer.or.id/index.php/jer/article/view/30

Sumarsono, R. B. (2019). Upaya Mewujudkan Mutu Pendidikan Melalui Partisipasi Orangtua Siswa. Jurnal Ilmu Pendidikan, 24(2), 63. https://doi.org/10.17977/um048v24i2p63-74

Tanjung, R., Supriani, Y., Mayasari, A., & Arifudin, O. (2022). Manajemen Mutu dalam Manajemen Mutu Pendidikan. Jurnal Pendidikan Glasser, 6(1), 29–36.

Thornberg, R., Forsberg, C., Hammar Chiriac, E., & Bjereld, Y. (2022). Teacher–Student Relationship Quality and Student Engagement: A Sequential Explanatory Mixed-Methods Study. Research Papers in Education, 37(6), 840–859. https://doi.org/10.1080/02671522.2020.1864772

Wahyudi, L. E., Mulyana, A., Dhiaz, A., Ghandari, D., Putra, Z., Fitoriq, M., & Hasyim, M. N. (2022). Mengukur kualitas pendidikan di Indonesia. Ma’arif Jurnal of Education Madrasah Innovation and Aswaja Studies (MJEMIAS), 1(1), 18–22.

Wei, F., & Ni, Y. (2023). Parent councils, parent involvement, and parent satisfaction: Evidence from rural schools in China. Educational Management Administration and Leadership, 51(1), 198–218. https://doi.org/10.1177/1741143220968166

Widodo, T. (2012). Peningkatan Kemandirian Belajar PKn Melalui Model Problem Solving Menggunakan Metode Diskusi pada Siswa Kelas V SD Negeri Rejowinangun III Kotagede Yogyakarta. Universitas Negeri Yogyakarta.

Wijaya, C., Ginting, L. R., Iswanto, J., Nadia, M., & Rahman, A. A. (2023). Improving the Quality of Education by Developing the Social Competency of Teachers. AL-ISHLAH: Jurnal Pendidikan, 15(3), 3666–3674. https://doi.org/10.35445/alishlah.v15i3.1564

Wilder, S. (2014). Effects of parental involvement on academic achievement: a meta-synthesis. Educational Review, 66(3), 377–397.

Yuniza, L., Sukmawati, & Chiar, M. (2019). Quality Management Of Educational Service (Case Study Of Academic Service On Sambas 1 State Senior High School (Sman 1 Sambas)). JETL, Journal of Education, Teaching, and Learning, 4(2), 442–455.

Zahroh, A. (2014). Manajemen Sekolah Unggulan: Strategi Pengembangan Kapasitas Sekolah Menuju Pendidikan Bermutu. Ta’allum: Jurnal Pendidikan Islam, 2(2). https://doi.org/10.21274/taalum.2014.2.2.147-162

Zhang, L., & Ma, Y. (2023). A study of the impact of project-based learning on student learning effects: a meta-analysis study. Frontiers in Psychology, 14(July), 1–14. https://doi.org/10.3389/fpsyg.2023.1202728