Employee Engagement, Budaya Organisasi dan Loyalitas Pegawai terhadap Kualitas Pelayanan PublikK

Wiwik Diana Farida; Muhlis Hafel; Andi Wijaya

doi:10.31539/alignment.v7i2.11747

Wiwik Diana Farida Universitas Terbuka
Muhlis Hafel Universitas Terbuka
Andi Wijaya Kepala Badan Perencanaan Daerah di Pemerintah Daerah Kabupaten Lampung Utara

DOI: https://doi.org/10.31539/alignment.v7i2.11747

Abstract

The aim of this research is to find out and test whether there is an influence of employee engagement, organizational culture and employee loyalty together on the quality of public services at the Manokwari Class I Correctional Center. This research uses a quantitative approach because it is objective in testing hypotheses. This research was carried out at the Manokwari Class I Correctional Center. Data collection techniques include observation, interviews and questionnaires using descriptive statistical data analysis techniques. The research results show that employee engagement, organizational culture and employee loyalty have a very strong and significant influence on the quality of public services at the Manokwari Class I Correctional Center. In conclusion, team member engagement, organizational culture, and team member loyalty influence the quality of public services at the Manokwari Class I Correctional Center.

Keywords: Employee Engagement, Employee Loyalty, Organizational Culture.

References

Cummnis, C. (2021, Januari 13). 5 Key Elements That Drive Employee Engagement. Diambil kembali dari Linkeldin.con, 24 Oktober 2023: https://www.linkedin.com/pulse/5-key-elements-drive-employee-engagement-corey-cummins.

Daslim, C., Syawaluddin, Okta, M. A., & Goh, T. S. (2023). Pengaruh Budaya Organisasi dan Lingkungan Kerja Terhadap Komitmen Organisasi Pada PT. Tahta Sukses Abadi Medan. Jurnal Ekonomi & Ekonomi Syariah Vol 6 No 1, Januari 2023, DOI : https://doi.org/10.36778/jesya.v6i1.887 , 136-146.

Fajriah, N., & Darokah, M. (2016). Pengaruh Efikasi Diri Dan Persepsi Iklim Organisasi Terhadap Kinerja Dengan Employee Engagement Sebagai Variabel Mediator Pada Karyawan Bmt Bif Yogyakarta. Humanitas, 13(1), 37. https://doi.org/10.26555/humanitas.v13i1.3841, 37-49.

Jagannathan, A. (2014). Determinants Of Employee Engagement And Their Impact On Employee Performance. International Journal Of Productivity And Performance Management. Vol. 63 No. 3 DOI:10.1108/IJPPM-01-2013-0008, 308-323.

Locke, E. A. (1968). Toward a Theory of Tasks Motivation and Incentives. Organizational Behavior and Human Performance, Volume 3, Issue 2, May, https://doi.org/10.1016/0030-5073(68)90004-4, 157-89.

Markos, S., & Sridevi, M. (2010). Employee Engagement: The Key to Improving Performance. International Journal of Business and Management. 5 (12). DOI: 10.5539/ijbm.v5n12p89., 89-96.

Parasuraman, A., Valarie, A. Z., & Leonard, L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing. Vol 64 (1) pp 12- 37 January 1988, https://www.researchgate.net/publication/225083802_SERVQUAL_A_multiple-_Item_Scale_for_measuring_consumer_perceptions_of_service_quality, 12-37.

Poerwopoespito. (2000). Mengatasi Krisis Manusia Di Perusahaan. Jakarta: PT Gramedia Widiasarana Indonesia.
Purwanto, E. A., & Sulistyastuti, D. R. (2007). Metodologi Penelitian Kuantitatif Untuk Administrasi Publik dan Masalah-masalah Sosial. Jakarta: Gava Media.

Renaldy, A. (2021). Pengaruh Employee Engagement, Budaya Organisasi, Dan Kepuasan Kerja Terhadap Kinerja Karyawan Divisi Line Maintenance Pt. Batam Aero Teknik Jakarta. JIMEN Jurnal Inovatif Mahasiswa Manajemen VOL. 1, NO. 2, April 2021, https://jom.universitassuryadarma.ac.id/index.php/jimen/article/view/28, 103-112.

Rulinawaty, R., Priyanto, A., Kuncoro, S., Rahmawaty, D., & Wijaya, A. (2023). Massive Open Online Courses (MOOCs) as Catalysts of Change in Education During Unprecedented Times: A Narrative Review. Jurnal Penelitian Pendidikan IPA, 9(SpecialIssue), 53-63.

Rulinawaty, R., Darojat, O., & Sudrajat, A. (2022). Collective Organizational Engagement to Enhance Organizational Performance: Case of Indonesia Office Services. JKAP (Jurnal Kebijakan Dan Administrasi Publik), 26(2), 127-143.

Rulinawati, R., Samboteng, L., Wijaya, A., Tahili, M. H., & Halim, R. (2024). Enhancing Trust-Based Governance And Collaborative Innovation Based On Routine Dynamics In Central Sulawesi Province. Public Policy and Administration, 23(2), 274-294.

Rulinawaty, Samboteng, L., Purwanto, A. J., Kuncoro, S., Jasrial, Tahilili, M. H., ... & Karyana, A. (2024). Investigating the influence of the updated DeLone and McLean information system (IS) success model on the effectiveness of learning management system (LMS) implementation. Cogent Education, 11(1), 2365611
.
Saharuddin, S., Watunglawar, B., & Tafalas, M. G. (2020). Pengaruh Tunjangan Kinerja (Tukin) Dan Motivasi Terhadap Kinerja Pegawai Politeknik Kelautan Dan Perikanan Sorong. Jurnal Noken: Ilmu-Ilmu Sosial, 1-12.

Saks, A. (2006). Antecedents and Consequences of Employee Engagement. Journal of Managerial Psychology 21(7) Oktober (2006), DOI:10.1108/02683940610690169, 600–619.

Sulistyawati, U. S., & Sufriadi, D. (2020). Perceived Organization Support Towards Employee Engagement and The Impact of Employee Job Satisfaction. International Journal of Social Science and Business Volume 4, Number 4, Tahun 2020 https://ejournal.undiksha.ac.id/index.php/IJSSB/article/view/28587, 513-519.

Valentino, M., & Haryadi, B. (2016). Loyalitas Karyawan Pada Cv Trijaya Manunggal. AGORA Vol. 4, No. 2, (2016), 328–3372016, http://studentjournal.petra.ac.id/index.php/manajemen-bisnis/article/view/4972, 328-337.

Watunglawar, B., & Leba, K. (2020). Pengaruh Kepemimpinan Etikal, Komitmen dan Kepuasan Kerja Terhadap Kinerja Pegawai. Soscied, 35-48.