Penyalahgunaan oleh Atasan Mempengaruhi Kinerja Karyawan
DOI:
https://doi.org/10.31539/ddp55e89Abstract
This study aims to analyze the influence of supervisor support, supervisor abuse, career development, job satisfaction, and job insecurity on job performance among permanent employees at a leading construction company in Indonesia. The research method used was a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis techniques. A questionnaire was distributed to 152 employees, with a return rate of 88%, or 134 respondents. The results showed that supervisor support and career development had a positive effect on job satisfaction, while supervisor abuse had a negative effect on job satisfaction and a positive effect on job insecurity. Furthermore, job satisfaction and career development had a positive effect on job performance, while job insecurity had a negative effect on job performance. The conclusion of this study is that employee job performance is significantly influenced by supervisor support, supervisor abuse, career development, job satisfaction, and job insecurity. Therefore, companies need to increase supervisor support, develop employee careers, and minimize abusive behavior to improve employee performance.
Keywords: Supervisor Support, Supervisor Abuse, Career Development, Job Satisfaction
References
Al-Haidan, S. A., Azazz, A. M. S., & Elshaer, I. A. (2022). Social Disconnectedness and Career Advancement Impact on Performance: The Role of Employees’ Satisfaction in the Energy Sector. Energies, 15(7). https://doi.org/10.3390/en15072599
Ampofo, E. T., Ampofo, C., Nkrumah, S., & Ameza-Xemalordzo, E. B. (2023). The Effect of Supervisor’s Abuse on Hotel Employees’ Job Satisfaction, Affective Organizational Commitment and Work Engagement. Journal of Quality Assurance in Hospitality and Tourism, 24(4), 429–452. https://doi.org/10.1080/1528008X.2022.2052395
Anees, R. T., Heidler, P., Cavaliere, L. P. L., & Nordin, N. A. (2021). Brain Drain in Higher Education. The Impact of Job Stress and Workload on Turnover Intention and the Mediating Role of Job Satisfaction at Universities. European Journal of Business and Management Research, 6(3), 1–8. https://doi.org/10.24018/ejbmr.2021.6.3.849
Anti Purnamasari, Dr. Agung Wahyu Handaru, ST, M.M., & Dr. Widya Parimita, S.E., M.P.A. (2021). the Effect of Career Development and Work Discipline To Job Satisfaction of Programming Department Employees At Pt. X. Jurnal Dinamika Manajemen Dan Bisnis, 4(2), 139–162. https://doi.org/10.21009/jdmb.04.2.7
Anuar, S., Moein, A., & Zami, A. (2024). The Influence of Job Insecurity on Turnover Intention Through Employee Job Stress as a Mediation Variable at Pt Sarana Pembangunan Pekanbaru (Trans Metro Pekanbaru). International Journal of Business and Applied Economics, 3(1), 171–190. https://doi.org/10.55927/ijbae.v3i1.8015
Atef, H., Raju, V., & Kassim, S. (2022). Influence of Career Advancement and Information Sharing on Employees’ Engagement in Yemen Banking Sector. Journal of Reproducible Research, 1(1), 22–32. https://doi.org/10.58288/jrr.v1i1.6
Basa, B., Erari, A., & Setiani, M. Y. (2022). The Effect of Training, Career Development, Empowerment and Work Discipline on Job Satisfaction at Class I Airport Operator Unit of Mopah Merauke. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 5(1), 1832–1845.
Darvishmotevali, M., & Ali, F. (2020). Job insecurity, subjective well-being and job performance: The moderating role of psychological capital. International Journal of Hospitality Management, 87(February 2019), 102462. https://doi.org/10.1016/j.ijhm.2020.102462
Davidescu, A. A. M., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among romanian employees-Implications for sustainable human resource management. Sustainability (Switzerland), 12(15). https://doi.org/10.3390/su12156086
Delic, N., Djedovic, I., & Mekic, E. (2021). The effects of autonomy on job satisfaction and job performance: Evidence from Bosnia and Herzegovina. Human Research in Rehabilitation, 11(2), 126–132. https://doi.org/10.21554/hrr.092109
Furqon, A. N. (2020). Pengaruh Kompensasi Dan Kepuasan Kerja Terhadap Kinerja Anggota Satuan Polisi Pamong Praja Kota Cirebon. Jurnal Pemerintahan Dan Keamanan Publik (JP Dan KP), 11–31. https://doi.org/10.33701/jpkp.v2i1.959
García-Cabrera, A. M., Suárez-Ortega, S. M., Gutiérrez-Pérez, F. J., & Miranda-Martel, M. J. (2023). The influence of supervisor supportive behaviors on subordinate job satisfaction: the moderating effect of gender similarity. Frontiers in Psychology, 14(December). https://doi.org/10.3389/fpsyg.2023.1233212
Hair, J. F., M. Hult, G. T., M. Ringle, C., Sarstedt, & Marko. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) [3 ed]. In Angewandte Chemie International Edition, 6(11), 951–952. (Vol. 3, Issue 1). https://medium.com/@arifwicaksanaa/pengertian-use-case-a7e576e1b6bf
Hair, J. F., Risher, J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Herrera, J., & De Las Heras-Rosas, C. (2021). The Organizational Commitment in the Company and Its Relationship With the Psychological Contract. Frontiers in Psychology, 11(January), 1–17. https://doi.org/10.3389/fpsyg.2020.609211
Hussain, K., Abbas, Z., Gulzar, S., Jibril, A. B., & Hussain, A. (2020). Examining the impact of abusive supervision on employees’ psychological wellbeing and turnover intention: The mediating role of intrinsic motivation. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1818998
Ituma, O. A., Agu, S. U., Ozo, F. K., Chinweike, O. A., & Onwe, J. C. (2024). The Impact of Career Development on Employee Performance in the Civil Service Sector: A Nigerian Context. Journal of Chinese Human Resource Management, 15(1), 42–63. https://doi.org/10.47297/wspchrmWSP2040-800504.20241501
Jung, H. S., & Yoon, H. H. (2020). How do the employees’s perceptions of abusive supervision affect customer satisfaction in the chain restaurants? Employee-customer level analysis. Information (Switzerland), 11(8). https://doi.org/10.3390/INFO11080384
Kasdorf, R. L., & Kayaalp, A. (2022). Employee career development and turnover: a moderated mediation model. International Journal of Organizational Analysis, 30(2), 324–339. https://doi.org/10.1108/IJOA-09-2020-2416
Kayar, S., & Yeşilada, T. (2024). Quartet of Sustainable Job Security, Job Performance, Organizational Commitment, and Motivation in an Emerging Economy: Focusing on Northern Cyprus. Sustainability (Switzerland), 16(16). https://doi.org/10.3390/su16166764
Khalid, S., Hashmi, H. B. A., Abbass, K., Ahmad, B., Khan Niazi, A. A., & Achim, M. V. (2022). Unlocking the Effect of Supervisor Incivility on Work Withdrawal Behavior: Conservation of Resource Perspective. Frontiers in Psychology, 13(June), 1–15. https://doi.org/10.3389/fpsyg.2022.887352
Kim, E. B., & Kim, J. Y. (2022). Influence of Support for Career Development Intelligence Building for College Graduates on their Job Performance: The Case of South Korea. Behavioral Sciences, 12(9). https://doi.org/10.3390/bs12090321
Kim, M. J., & Kim, B. J. (2020). The performance implications of job insecurity: The sequential mediating effect of job stress and organizational commitment, and the buffering role of ethical leadership. International Journal of Environmental Research and Public Health, 17(21), 1–16. https://doi.org/10.3390/ijerph17217837
Li, M., Ahmed, A., Syed, O. R., Khalid, N., & Muñoz, J. E. (2022). Impact of abusive leader behavior on employee job insecurity: A mediating roles of emotional exhaustion and abusive peer behavior. Frontiers in Psychology, 13(August), 1–14. https://doi.org/10.3389/fpsyg.2022.947258
Luwei, W., & Huimin, M. (2024). From jobs to careers: drivers and barriers to career development in emerging labor markets. Frontiers in Sociology, 9(November). https://doi.org/10.3389/fsoc.2024.1486871
M. Mwova, A., & Langat, N. (2021). Effect of Career Guidance on Employee Performance in Kenyan Private Universities: A Case of Religious Based Private Universities. International Journal of Scientific Research and Management, 9(12), 2028–2039. https://doi.org/10.18535/ijsrm/v9i12.el02
McIlroy, T. D., Parker, S. L., & McKimmie, B. M. (2024). Ask, but You Might not Receive: Unanswered Supervisor Support Scale Development and a Daily Diary Study. Journal of Business and Psychology, 40(1), 257–284. https://doi.org/10.1007/s10869-024-09950-x
Miao, S., Fayzullaev, A. K., & Dedahanov, A. T. (2020). Management characteristics as determinants of employee creativity: The mediating role of employee job satisfaction. Sustainability (Switzerland), 12(5). https://doi.org/10.3390/su12051948
Mohamad Shammout. (2021). The Impact of Work Enviroment on Employees Performance. International Research Journal of Modernization in Engineering Technology and Science, 03(11), 85.
Nurhayati, M., Asih, D., Kasmo, A. B. P., & Santosa, A. (2024). Career Development and Work Engagement : Workplace Social Capital and Organizational Commitment As. Jurnal Riset Bisnis Dan Manajemen, 17(1), 111–120.
Paek, S. Y., Nalla, M. K., Lee, J., & Gurinskaya, A. (2022). The effect of perceived citizen views and supervisor support on Private Security Officers’ job satisfaction: the mediating role of self-legitimacy. Security Journal, 35(4), 1047–1066. https://doi.org/10.1057/s41284-021-00313-2
Pradhan, S., Srivastava, A., & Jena, L. K. (2020). Abusive supervision and intention to quit: exploring multi-mediational approaches. Personnel Review, 49(6), 1269–1286. https://doi.org/10.1108/PR-12-2018-0496
PUPR. (2024). Seluruh Pelaku Industri Konstruksi Harus Bersinergi Dalam Menjawab Tantangan Jasa Konstruksi - Direktorat Jenderal Bina Konstruksi. Https://Binakonstruksi.Pu.Go.Id/. https://binakonstruksi.pu.go.id/informasi-terkini/sekretariat-direktorat-jenderal/seluruh-pelaku-industri-konstruksi-harus-bersinergi-dalam-menjawab-tantangan-jasa-konstruksi/
Qian, S., Yuan, Q., Niu, W., & Liu, Z. (2022). Is job insecurity always bad? The moderating role of job embeddedness in the relationship between job insecurity and job performance. Journal of Management and Organization, 28(5), 956–972. https://doi.org/10.1017/jmo.2018.77
Ruhulessin, M. F., & Alexander, H. (2024). Tahun 2025, Pasar Konstruksi Bakal Tumbuh 5,48 Persen. Https://Www.Kompas.Com/. https://www.kompas.com/properti/read/2024/12/03/200000521/tahun-2025-pasar-konstruksi-bakal-tumbuh-5-48-persen
Sarstedt, M., Hair, J. F., Cheah, J. H., Becker, J. M., & Ringle, C. M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197–211. https://doi.org/10.1016/j.ausmj.2019.05.003
Sarstedt, M., Hair, J. F., Pick, M., Liengaard, B. D., Radomir, L., & Ringle, C. M. (2022). Progress in partial least squares structural equation modeling use in marketing research in the last decade. In Psychology and Marketing (Vol. 39, Issue 5, pp. 1035–1064). https://doi.org/10.1002/mar.21640
Sembiring, L. R., Ronny Edward, Y., & Fitri Rostina, C. (2022). Effect Of Career Development And Work Motivation On Employee Performance With Job Satisfaction As Intervening Variable At PT.Mark Dynamic Medan. International Journal of Science, Technology & Management, 3(5), 1342–1348. https://doi.org/10.46729/ijstm.v3i5.621
Vohra, O., Özyeşil, M., & Aktürk, E. B. (2020). Impact of Working Environment on Job Satisfaction of Employees. EPRA International Journal of Multidisciplinary Research (IJMR), 6(6), 403–406. https://doi.org/10.36713/epra4849
Wang, D., Zhao, C., Chen, Y., Maguire, P., & Hu, Y. (2020). The impact of abusive supervision on job insecurity: A moderated mediation model. International Journal of Environmental Research and Public Health, 17(21), 1–15. https://doi.org/10.3390/ijerph17217773
Wang, H., & Tang, T. (2022). How daily supervisor abuse and coworker support affect daily work engagement. Frontiers in Psychology, 13(July), 1–12. https://doi.org/10.3389/fpsyg.2022.880528
Wang, Y. M., Ahmad, W., Arshad, M., Yin, H. L., Ahmad, B., & Ali, Z. (2021). Impact of coordination, psychological safety, and job security on employees’ performance: the moderating role of coercive pressure. Sustainability (Switzerland), 13(6). https://doi.org/10.3390/su13063175
Waworuntu, E. C., Kainde, S. J. R., & Mandagi, D. W. (2022). Work-Life Balance, Job Satisfaction and Performance Among Millennial and Gen Z Employees: A Systematic Review. Society, 10(2), 286–300. https://doi.org/10.33019/society.v10i2.464
Wickramaratne, W. P. R. (2021). Sustainability in Career Development: The Impact of Career Development Culture and Career Support of Senior Management on Career Satisfaction. EMAJ: Emerging Markets Journal, 10(2), 1–9. https://doi.org/10.5195/emaj.2020.194
Yadav, V., & Sharma, H. (2023). Family-friendly policies, supervisor support and job satisfaction: mediating effect of work-family conflict. Vilakshan - XIMB Journal of Management, 20(1), 98–113. https://doi.org/10.1108/xjm-02-2021-0050
Youcef, S., Ahmed, S. S., & Ahmed, B. (2016). The Impact of Job Satisfaction on Turnover Intention by the Existence of Organizational Commitment, and Intent to Stay as Intermediates Variables Using approach PLS in Sample Worker Department of Transport Saida. Management, 6(6), 198–202. https://doi.org/10.5923/j.mm.20160606.03
Zhurham, M., Rozi, A. A., Khairi, Z., & Nasution, I. (2023). Transactional and Leadership Style Job Analysis of Mediated Employee Performance Job Satisfaction. 1(January), 1466–1477.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Rizka Rahmania, Ardi Ardi, Margaretha Pink Berlianto, Richard Andre Sunarjo
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
