The Role of Supportive Leadership, Organizational Citizenship Behavior, Work Engagement and Job Satisfaction on Employee Performance in Logistics Company

Yayuk Srihandayani; Rinto Rain Barry

doi:10.31539/bm4wsg20

Authors

Yayuk Srihandayani Universitas Pelita Harapan
Rinto Rain Barry Universitas Pelita Harapan

DOI:

https://doi.org/10.31539/bm4wsg20

Abstract

This study aims to analyze the role of supportive leadership, organizational citizenship behavior, work engagement, and job satisfaction on employee performance in a logistics company. The research method used was a quantitative approach using Structural Equation Modeling (SEM) using SmartPLS 4. A questionnaire was distributed to 154 employees, with 113 pieces of data eligible for analysis. The results showed that supportive leadership, organizational citizenship behavior, and work engagement have a positive and significant effect, both directly and through job satisfaction, on employee performance. Furthermore, job satisfaction proved to be a mediating variable, strengthening the influence of these three variables on employee performance. The study concluded that increasing organizational citizenship behavior, supportive leadership, and work engagement, coupled with increased job satisfaction, can drive optimal employee performance in a logistics company.

Keywords: Supportive Leadership, Organizational Citizenship Behavior, Work Engagement

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