Pengaruh Sop, Knowledge Sharing, dan Leadership terhadap Efektivitas Pencapaian KPI ( Studi Kasus pada Karyawan PT Gracia Utamajaya)

Bayu Indra Laksana; Bambang Sutejo

doi:10.31539/ht4f8a18

Authors

Bayu Indra Laksana Universitas Stikubank Semarang
Bambang Sutejo Universitas Stikubank Semarang

DOI:

https://doi.org/10.31539/ht4f8a18

Abstract

This study aims to analyze the influence of Standard Operating Procedures (SOPs), knowledge sharing, and leadership on the effectiveness of Key Performance Indicators (KPIs) achievement among employees at PT Gracia Utamajaya. The research method used was a quantitative census approach, with the entire population of 82 employees serving as respondents. Primary data was collected through questionnaires and analyzed using multiple linear regression analysis using SPSS version 26 software. The results also included instrument validity and reliability tests. The results indicate that SOPs, knowledge sharing, and leadership simultaneously significantly influence KPI achievement. Partially, knowledge sharing had a positive and significant effect on KPIs, while SOPs and leadership showed a significant negative effect, indicating that overly rigid SOP implementation and a less adaptive leadership style can hinder the effectiveness of KPI achievement. The conclusion is that improving KPI achievement at PT Gracia Utamajaya is more effectively driven by strengthening a knowledge sharing culture, accompanied by adjusting SOP implementation and leadership style to be more flexible, innovative, and in line with the company's operational dynamics.

Keywords: SOP, Knowledge Sharing, Leadership, KPI, Employee Performance

References

Alysia, S., & Nawawi, M. T. (2023). Pengaruh Gaya Kepemimpinan, Disiplin Kerja, dan Penerapan SOP terhadap Kinerja Karyawan pada PT Victoria Care Indonesia Tbk. Jurnal Manajerial Dan Kewirausahaan (JMDK), 5(1), 212–219. https://journal.untar.ac.id/index.php/JMDK/article/download/22569/13680

Bass, avolio. (1990). From transactional to transformational leadership: Learning to share the vision. Organizational Dynamics, 18(3), 19–31. https://doi.org/10.1016/0090-2616(90)90061-S

Davenport, T. H., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press.

Dewi, L., Kumala, & Kudus), (tesis undergrad di IAIN. (2023). Pengaruh Kepemimpinan Transformasional, Budaya Kerja dan Standar Operasional Prosedur (SOP) Terhadap Kinerja Karyawan pada Lembaga KSPPS MADE di Kabupaten Demak.

Edy, J., Soedjatmoko, &, & S. (2021). Pengaruh Penerapan SOP Dan Budaya Kerja Terhadap Produktivitas Kerja Karyawan Line Shock Absorber Assembly PT Kayaba Indonesia. Jurnal Riset Manajemen, 1(4).

Farida, S. I., & Fauzi, M. M. (2021). Pengaruh Gaya Kepemimpinan Terhadap Kinerja Karyawan pada PT Sarimelati Kencana Pizza Hut Delivery Cabang Ciputat. Jurnal Al-Azhar Indonesia Seri Ilmu Sosial, 1(2). https://doi.org/10.36722/jaiss.v1i2.461

Gaspersz. (2013). All-In-One Bundle Of ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, ISO 26000, ISO 28000, ISO 31000, ISO 13053-1, ISO 19011 And Continual Improvement / Vincent Gaspersz; PT Gramedia Pustaka Utama.

Ghozali. (2021). Aplikasi analisis multivariate dengan Program IBM SPSS 26. Badan Penerbit Universitas Diponegoro.

Mardalis. (2014). : Metode Penelitian: Suatu Pendekatan Proposal. Bumi Aksara.

Margolang, S., A., Arafat, Y., Mulyani, &, & A. (2023). Pengaruh Kepemimpinan, Motivasi Dan Kompensasi Terhadap Kinerja. Jurnal Manajemen Dan Investasi, 5(2).

Matzler, K., Renzl, B., Julia, M., Herting, S., Mooradian, & T.A. (2008). Personality Traits and Knowledge Sharing. Journal of Economic Psychology, 29(3), 301–313.

Maulana, F., Sularso, A., R., Titisari, &, & P. (2018). Analisis Pengaruh Knowledge Sharing Dalam Penerapan Sistem Manajemen Mutu Iso 9001:2008 Terhadap Kinerja Inovasi Dan Kinerja Karyawan. Jurnal Manajemen Dan Kewirausahaan, 6(1), 57-69.

Muizu, Z., W. O., Titisari, A., Sule, &, & E., T. (2018). Peran Knowlege Sharing Terhadap Kinerja Pegawai Perusahaan Telekomunikasi. Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 1(3). https://doi.org/10.31842/jurnal-inobis.v1i3.45

Mulyana, A. R., Rofaida, R., & Sojanah, J. (2024). Knowledge Sharing dalam Organisasi: Tinjauan Sistematis. Ekonomis: Journal of Economics and Business, 8(1), 718–728. https://doi.org/10.33087/ekonomis.v8i1.1696

Panahi, S., Watson, J., & Partridge, H. (2012). Social media and tacit knowledge sharing: Developing a conceptual model. World Academy of Science, 64, 1095-1102.

Parmenter, D. (2007). Key Performance Indicators: Developing, Implementing, and Using Winning KPIs. John Wiley & Sons.

Purnamasari, & P., E. (2015). Panduan Menyusun SOP (Standard Operating Procedure). Kobis (Komunitas bisnis).

Rivai, V. (2008). Performance appraisal: Sistem yang tepat untuk menilai kinerja karyawan dan meningkatkan daya saing perusahaan. PT Raja Grafindo Persada.

Robbins, P., S., Judge, &, & T., A. (2018). Perilaku Organisasi. Pearson.

Setyawan, A., Bagasworo, &, & W. (2020). Pengaruh Gaya Kepemimpinan, Lingkungan Kerja, Serta Kompensasi Finansial Terhadap Kinerja Karyawan ( Studi Pada PT Bank X Area Jakarta Selatan). Jurnal Ekonomi, Manajemen Dan Perbankan, 6(1). https://doi.org/10.35384/jemp.v6i1.231

Subagjo & Tanjung. (2012). Panduan praktis menyusun standard operating procedures (SOP) instansi pemerintah. Total Media.

Sugiyono. (2020). Metode penelitian kuantitatif, kualitatif dan R&D. Alfabeta.

Tabara. (2022). Knowledge Sharing And Organizational Performance: An Empirical Investigation. Soscied, 5(2).

Takeuchi, H., Nonaka, &, & I. (1995). The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press.

Windarko, W. ; L. D. ; I. Y. ; M. C. M. F. (2023). The Impact Of Employee Performance On Employee Productivity: Based On The Work Environment, Standard Operating Procedures (SOP), And Work Discipline. International Journal of Business, Law, and Education. https://doi.org/https://doi.org/10.56442/ijble.v4i2.265