Pengaruh Lingkungan Non Fisik dan Budaya Kerja Islam terhadap Motivasi Karyawan Bank Syariah Indonesia

Abstract

This study aims to analyze the influence of the non-physical work environment and Islamic work culture on the work motivation of Customer Service employees of Bank Syariah Indonesia (BSI) in the Bandung Region. The results of interviews and observations indicate several problems that can affect work motivation, such as miscommunication between divisions, pressure to achieve targets, sudden information delivery, and inconsistent implementation of Islamic work culture. This study applies a quantitative approach with descriptive and associative methods. The study population consisted of all 35 Customer Service employees of Bank Syariah Indonesia (BSI) in the Bandung Region. Data were collected through literature studies, interviews, questionnaires, and documentation. Data analysis was carried out descriptively and associatively with the help of SPSS version 26. The results of the study indicate that the non-physical work environment and Islamic work culture partially have a positive and significant effect on employee work motivation. Simultaneously, both variables also have a significant effect on employee work motivation of Customer Service employees of Bank Syariah Indonesia (BSI) in the Bandung Region.

 Keywords: Non-Physical Work Environment, Islamic Work Culture, Employee Motivation