PERAN FLEXIBLE WORKING ARRANGEMENT DAN WORK LIFE BALANCE DALAM MEMITIGASI STRES KERJA PADA MAHASISWA YANG MERANGKAP SEBAGAI PENGEMUDI PENGANTAR MAKANAN ONLINE SHOPEEFOOD

Authors

  • Farlin Nabila Mawarni Universitas Dian Nuswantoro
  • Usman Usman Universitas Dian Nuswantoro
  • Hertiana Ikasari Universitas Dian Nuswantoro
  • Mila Sartika Universitas Dian Nuswantoro

DOI:

https://doi.org/10.31539/xeht1h71

Keywords:

Flexible Working Arrangement, Work Life Balance, Job Stress, Driver Performance, Student Workers.

Abstract

Penelitian ini mengkaji bagaimana Flexible Working Arrangement dan Work Life Balance berkontribusi memitigasi stres kerja, serta implikasinya terhadap kinerja mahasiswa yang bekerja sebagai pengemudi ShopeeFood. Desain kuantitatif diterapkan dengan mendistribusikan kuesioner kepada 100 pengemudi mahasiswa di Kota Semarang dan dipilih melalui teknik purposive sampling. Data yang dikumpulkan diolah melalui Structural Equation Modeling berbasis Partial Least Squares (SEM-PLS) dengan SmartPLS. Hasilnya mengindikasikan bahwa baik Flexible Working Arrangement maupun Work Life Balance secara signifikan memitigasi stres kerja. Selain itu, stres kerja memiliki dampak negatif yang signifikan terhadap kinerja. Namun, analisis mediasi menunjukkan bahwa stres kerja tidak mampu memediasi pengaruh Flexible Working Arrangement terhadap kinerja, sedangkan pada hubungan Work Life Balance terhadap kinerja, stres kerja berperan sebagai variabel mediasi.

References

Alex, & Kaur, J. (2023). A Study on the Work Life Balance of the Employees. Shanlax International Journal of Management, 11(1), 61–65. https://doi.org/https://doi.org/10.34293/management.v11i1.6230

Aljabal, M. G., & Riza, M. F. (2022). Pengaruh Flexibel Working Arrangement Terhadap Kinerja Karyawan Melalui Stres Kerja Selama Pandemic Covid-19. Universitas Brawijaya.

Arfandi, & Kasran, M. (2023). Pengaruh Work Life Balance dan Gaya Kepemimpinan terhadap Kinerja Karyawan. Jurnal Ekonomi & Ekonomi Syariah, 6(2), 1861–1872. https://doi.org/10.36778/jesya.v6i2.1192

Bahtiarachim, B. (2025). Pengaruh perceived service quality terhadap customer satisfaction melalui perceived value sebagai variabel mediasi pada pelanggan shopeefood di kabupaten bekasi.

Bakker, A. B., & Demerouti, E. (2024). Job Demands–Resources Theory: Frequently Asked Questions. Journal of Occupational Health Psychology, 29(3), 188–200. https://doi.org/10.1037/ocp0000376

Bhawna, B., Dogra, P., & Akram, U. (2025). Navigating workplace stress: the link between abusive supervision, work-leisure imbalance, and quiet quitting. International Journal of Conflict Management. https://doi.org/10.1108/IJCMA-03-2025-0094

Bindra, S., Bhattacharya, S., & Bhattacharya, S. (2025). Traditional to digital: human resource management transformation. Journal of Work-Applied Management. https://doi.org/10.1108/JWAM-02-2025-0019

Cakranegara, O. M. P., & Irmawati. (2025). Pengaruh Work Life-Balance dan Kebijakan Fleksibilitas Kerja terhadap Tingkat Stres Kerja yang di Mediasi Dukungan Organisasi Lingkungan Kerja RS Muhammadiyah Selogiri. Jurnal Lentera Bisnis, 14(2), 2487–2504. https://doi.org/10.34127/jrlab.v14i2.1627

Choudhary, N., & Brookes, G. (2025). A systematic review of flexible working arrangements for frontline workforce: challenges, benefits and implications. Journal of Work-Applied Management, 1–14. https://doi.org/10.1108/JWAM-06-2025-0110

Çivilidağ, A., & Durmaz, Ş. (2024). Examining the relationship between flexible working arrangements and employee performance: a mini review. Frontiers in Psychology, 15(July), 1–7. https://doi.org/10.3389/fpsyg.2024.1398309

Dwitanti, E., Murwani, F. D., & Siswanto, E. (2023). The Effect Of Work-Life Balance On Employee Performance Through Work Stress And Workload. International Journal of Business, Law, and Education, 4(2), 569–586. https://doi.org/https://doi.org/10.56442/ijble.v4i2.211

Falah, A. N., Saputra, F. A., Handoko, E. D., & Rizana, D. (2026). Flexible Working Arrangement dan Kinerja Karyawan: Systematic Literature Review. Jurnal Manajemen Ekonomi Akuntansi, 2(3). https://doi.org/https://doi.org/10.63921/jmaeka.v2i3.461 Flexible

Gašić, D., Berber, N., Ćurčić, N., Čudanov, M., Zsigmond, T., & Tomaš, D. (2025). Unpacking the link between flexible work arrangements and job stress: The mediating role of Job satisfaction among highly educated employees. Plos One, 20(10 October), 1–17. https://doi.org/10.1371/journal.pone.0335279

Gasong, A. S., & Setiyawan, N. F. B. (2025). Gambaran Work Life Balance pada Mahasiswa yang Bekerja sebagai Driver Ojek Online. In https://eprints.mercubuana-yogya.ac.id/id/eprint/23334.

Happsari, A. A., Zikrinawati, K., & Ikhrom. (2025). Pengalaman Mahasiswa yang Bekerja Paruh Waktu dalam Menghadapi Stres Akademik Selama Kuliah. Universitas Islam Negeri Walisongo, 9(2), 15518–15526. https://doi.org/https://doi.org/10.31004/jptam.v9i2.27993

Iswantoro, V., Herdiany, H. D., & Basri, A. I. (2025). Aktiva Jurnal Manajemen dan Bisnis. Aktiva Jurnal Manajemen Dan Bisnis, 5(1), 42–49. https://doi.org/https://doi.org/10.56393/aktiva.v5i1.3920

Jaenudin, Wanta, & Hidayaty, D. E. (2025). The Impact of Flexible Working Hours on the Work Life Balance of Online Ojek Drivers amid Economic Uncertainty in West Karawang District. Management Studies and Entrepreneurship Journal, 6(4), 4555–4565. https://doi.org/https://doi.org/10.37385/msej.v6i4.8035

Jane, I. A., & Pranitasari, D. (2025). Analisa Work Life Balance pada Mahasiwa Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta. Media Manajemen Jasa, 13(1), 44–67.

Juniari, N. L. P. A., Puspitawati, N. M. D., & Purnawati, N. L. gede P. (2024). Pengaruh Lingkungan Kerja, Disiplin Kerja dan Stres Kerja terhadap Kinerja Karyawan PT. Bank Mandiri (Persero) Tbk. Cabang Dewi Sri. Jurnal Emas, 5(10), 33–45. file:///C:/Users/ASUS/Downloads/17.218-231-1.pdf

Khotimah, A. H., Nardo, R., Sosial, I., & Binawan, U. (2025). Work Life Balance dan Beban Kerja terhadap Stres Kerja Pegawai. Cakrawala: Management Science Journal, 2(3), 85–96. https://doi.org/https://doi.org/10.63541/e7f9rc75

Kim, E. J. (2025). The role of flexible work arrangement in adaptive career behavior and satisfaction: a multi-group analysis. Evidence-Based HRM. https://doi.org/10.1108/EBHRM-01-2025-0029

Lee, B., Lee, C., Choi, I., & Kim, J. (2022). Analyzing Determinants of Job Satisfaction Based on Two-Factor Theory. Sustainability, 14, 1–19. https://doi.org/https://doi.org/10.3390/su141912557

Luo, Q., & Tharumarajah, N. A. L. (2025). How flexibility in gig work affects work-life balance: A case study of online service platform industry. International Journal of Public Policy and Administration Research, 12(2), 133–150. https://doi.org/10.18488/74.v12i2.4260

Mahendra, M. J., Asiyah, S., & Wahyuningtiyas, N. (2024). Pengaruh Work Life Balance, Motivasi Dan Disiplin Kerja Terhadap Kinerja Driver Shopeefood Di Kota Malang (Studi Kasus Pada Driver Shopeefood Di Kota Malang). E-Jurnal Riset Manajemen, 13(02), 152–159.

Mahendra, Y. I., Setiawan, D., Fawwazir, A. H., Ratna, D., & Zahra, M. U. (2022). Analisis pengaruh stress kerja terhadap ojek online di Kota Medan. Nautical : Jurnal Ilmiah Multidisiplin Indonesia, 1(5), 246–252. https://doi.org/10.55904/nautical.v1i5.293

Malik, M. I., Hyder, S., Hussain, S., Muhammad, N., Sabir, M., & Saleem, F. (2024). Work stress, office clutter and employees’ performance during COVID-19 waves. Journal of Organizational Effectiveness, 11(1), 35–49. https://doi.org/10.1108/JOEPP-02-2022-0030

Mallafi, F. R., & Silvianita, A. (2021). Pengaruh Flexible Working Arrangement Dan Work Life Balance Terhadap Kinerja Karyawan (Studi Pada Karyawan Department Internal Audit PT. Telkom Indonesia, Tbk Bandung). Telkom Open Library, 8, 8596.

Maulidana, S. R., Nugroho, M., & Khajar, I. (2025). Pengaruh E-WOM dan E-Trust Terhadap E-Loyalty Yang Dimediasi E-Customer Satisfaction Pada Pengguna ShopeeFood (Studi Kasus Gen Z di Kota Semarang). ECo-Buss, 8(1), 645–659. https://doi.org/10.32877/eb.v8i1.2894

Nastiti, R., & Lisandri. (2022). Flexible Working Arrangement, Work-Life Balance dan Kinerja Pekerja Perempuan di Kota Banjarmasin di Tengah Pandemi. Jurnal Riset Inspirasi Manajemen Dan Kewirausahaan, 6(1), 19–25. https://doi.org/https://doi.org/10.35130/jrimk https://ejurnal.stimi-bjm.ac.id/index.php/JRIMK

Nugroho, T. A. (2025). Pengaruh Pemberian Insentif dan Disiplin Kerja terhadap Kinerja Driver Shoppe Food Di Kota Malang.

Paramita, L., & Supartha, I. W. G. (2022). Role of Work Stress as Mediating Variable between Compensation and Work-Life Balance on Employee Performance. European Journal of Business and Management Research, 7(3), 163–167. https://doi.org/10.24018/ejbmr.2022.7.3.1438

Permana, I. M. H. A. D., Parwita, G. B. S., & Puspitawati, N. M. D. (2024). Pengaruh Beban Kerja, Stres Kerja, dan Work Life Balance Terhadap Kinerja Karyawan Gen Z di Kota Denpasar. Jurnal Emas, 5(7), 68.

Prasetyo, D., & Sukono, F. I. F. (2023). Pengaruh Manajemen Talenta, Work Life Balance, dan Stress Kerja terhadap Kinerja Karyawan Millenial di Point Coffee se-Kota Semarang. Journal of Economics and Business UBS, 12(4), 2163–2178. https://doi.org/10.52644/joeb.v12i4.354

Pratiwi, W. A., Patmasari, E. K., & Cahyo, S. D. (2024). Analisis Pengaruh Motivasi, Manajemen Waktu, dan Stres terhadap Prestasi Akademik Mahasiswa yang Berstatus sebagai Pekerja. Journal Economic Insights Journal Homepage: Https://Jei.Uniss.Ac.Id/ ISSN Online : 2685-2446, 3(1), 1–10. https://doi.org/https://doi.org/10.51792/jei.v3i2.160

Pratiwi, Y. P. (2025). Pengaruh Stres Kerja, Work-Life Balance, terhadap Komitmen Organisasi dimediasi Burnout pada Guru SMP se-Kecamatan Wawonii Barat.

Putro, A., Akbar, S. S., & Violinda, Q. (2024). Analisis Fleksibilitas Kerja, Motivasi Kerja, Reward Terhadap Kinerja Driver Transportasi Ojek Online. Green Economics Review, 1(4), 95–106. https://journal.yaalmada.or.id/index.php/ger

Riana, G., Nurak, L. A. D., & Rihayana, I. G. (2022). The effect of Lamaholot culture and role conflict on performance of weaving craftspeople: occupational stress as intervening variable. International Journal of Organizational Analysis, 30(2), 454–478. https://doi.org/10.1108/IJOA-09-2019-1870

S., T., & S.N., G. (2023). Work-life balance -a systematic review. Vilakshan - XIMB Journal of Management, 20(2), 258–276. https://doi.org/10.1108/xjm-10-2020-0186

Sekhar, C., & Patwardhan, M. (2023). Flexible working arrangement and job performance: the mediating role of supervisor support. International Journal of Productivity and Performance Management, 72(5), 1221–1238. https://doi.org/10.1108/IJPPM-07-2020-0396

Septiyansyah, A., Valianti, R. M., & Salmah, N. N. A. (2024). Pengaruh Stress Kerja Dan Pemberian Insentif Terhadap Kinerja Driver PT. Gojek Indonesia Cabang Palembang. Jurnal Media Wahana Ekonomika, 21(3), 391–403. https://doi.org/10.31851/jmwe.v21i3.12822

Setiabudhi, H., Suwono, Setiawan, Y. A., & Karim, S. (2024). Analisis Data Kuantitatif dengan SmartPLS 4 (I. P. H. H. Duari (ed.)). Borneo Novelty Publishing. https://ebooks.borneonovelty.com/media/publications/588838-analisis-data-kuantitatif-dengan-smartpl-29069ce4.pdf

Sinaga, I. S., Hulu, R. A. T., & Silalahi, D. (2025). Pengaruh Gaya Kepemimpinan, Kompensasi, Work-Life Balance terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Interveningnya: Literature Review. Journal of Artificial Intelligence and Digital Business (RIGGS), 1(1), 293–301. https://doi.org/https://doi.org/10.31004/riggs.v4i3.1923

Syihabudhin, S., & Kinanti, L. S. (2022). Effect of Financial Compensation and Flexible Working Arrangement on Performance of Gojeks Driver. International Journal of Entrepreneurship and Business Management, 1(2), 85–95. https://doi.org/10.54099/ijebm.v1i2.353

Taufiq, M. I., Adam, M., Hadjri, M. I., Yuliani, Y., & Zunaidah, Z. (2025). Pengaruh Work Life Balance dan Beban Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja sebagai Variabel Intervening di Kantor Cabang Utama Palembang PT Pos Indonesia (Persero). Jurnal Ekonomi Manajemen Sistem Informasi, 6(6), 3745–3762. https://doi.org/10.38035/jemsi.v6i6.5398

Urba, M. A., & Soetjiningsih, C. H. (2022). Hubungan Antara Work Life Balance dan Stres Kerja Pada Karyawan Perusahaan. Bulletin of Counseling and Psychotherapy, 4(3), 694–700. https://doi.org/10.51214/bocp.v4i3.383

Widianti, P., & Herlina, H. (2023). Pengaruh Beban Kerja dan Stres Kerja Terhadap Kinerja Karyawan. Indoensia Journal of Economic and Business, 1(2), 81–92. https://doi.org/https://doi.org/10.58818/ijeb.v1i2.30

Widjaja, A. L., & Alam, I. A. (2023). Pengaruh Komitmen Organisasi, Stres Kerja, dan Motivasi Kerja Terhadap Kinerja Driver Maxim di Bandar Lampung. Jurnal Ekonomika45, 11(1).

Yunanto, O. M., & Priyantono, P. (2023). Pengaruh Work-Life Balance dan Komitmen Organisasi terhadap Kinerja Driver Gojek di Kawasan Kelapa Gading Jakarta Utara. Skripsi. Institut Bisnis Dan Informatika Kwik Kian Gie, 021.

Yuslinda, Astaginy, N., & Hendrik. (2023). Pengaruh Beban Kerja dan Work Life Balance terhadap Stres Kerja pada Unsur Pimpinan dilingkup Fakultas USN Kolaka. Jurnal Akuntansi Keuangan Dan Bisnis, 1(2), 202–212. https://jurnal.ittc.web.id/index.php/jakbs/index

Zailani, R., & Artanto, A. H. (2024). Pengaruh Gaji Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Mediasi. Jurnal Ekonomi STIEP, 9(1), 16–25. https://doi.org/https://doi.org/10.54526/jes.v9i1.193

Downloads

Published

2026-06-27