Perbedaan Tingkat Kepuasan antara Pasien Pengguna BPJS Kesehatan dengan KLU Sehat
Abstract
This study aims to determine the difference in the level of satisfaction of BPJS health patients and KLU Sehat patients with inpatient services at the North Lombok District Hospital. The research method used is cross-sectional research. The results showed that the community satisfaction index of BPJS patients was included in the satisfied category. In contrast, the community satisfaction index of KLU Sehat patients was included in the reasonably satisfying category. This study found differences in the level of satisfaction of BPJS Health patients and KLU Sehat patients in the inpatient room at the North Lombok District Hospital. In conclusion, BPJS patient satisfaction is higher when compared to KLU Sehat patient satisfaction.
Keywords: BPJS, Health Insurance, Satisfaction
References
Ismainar, H., Subagio, H. W., Widjanarko, B., & Hadi, C. (2020). To What Extent Do Ecological Factors of Behavior Contribute to the Compliance of the Antenatal Care Program in Dumai City, Indonesia?. Risk management and healthcare policy, 13, 1007–1014. https://doi.org/10.2147/RMHP.S242724
Peraturan Menteri Kesehatan Republik Indonesia Nomor 40 Tahun 2012 Pedoman Pelaksanaan Program Jaminan Kesehatan Masyarakat, Pub. L. No. Permenkes No. 40 / Th. 2012 (2012)
Kemenkes RI. (2018). Profile Kesehatan Indonesia Tahun 2018. In Ministry of Health Indonesia. https://doi.org/10.1002/qj
Sacco, T., & Copel, L. (2017). Compassion Satisfaction : A Concept Analysis in Nursing. Nursing Forum an Independent Voice for Nursing, 53(1), 76-83. https://doi.org/10.1111/nuf.12213
Soedargo, B. P/ (2019). Dampak Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Inap Peserta BPJS Kesehatan di RS Melania Bogor. Jurnal Imiah Manajemen Kesatuan,7(3), 295-302. https://jurnal.ibik.ac.id/index.php/jimkes/article/view/278
Umoke, M., Umoke, P. C. I., Nwimo, I. O., Nwalieji, C. A., Onwe, R. N., Ifeanyi, N. E., & Olaoluwa, A. S. (2020). Patients’satisfaction with Quality of Care in General Hospitals in Ebonyi State, Nigeria, using SERVQUAL theory: SAGE Open Medicine, 8, 205031212094512. https://doi.org/10.1177/2050312120945129
Yudanisa, P., Rachmi, A., Ynus, A., Romadhona & Susanti, Y. (2019). Tingkat Kepuasan Pasien Peserta Badan Penyelenggara Jaminan Sosial terhadap Mutu Pelayanan Farmasi di Rawat Jalan. Jurnal Itegrasi Kesehatan, 1(2), 174-178. https://ejournal.unisba.ac.id/index.php/jiks/article/view/4350/pdf
Copyright (c) 2022 Nova Budiharjo, Saimi Saimi, Menap Menap, Sismulyanto Sismulyanto, Ovie Lestya Nurdiana
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
