Tingkat Kepuasan Keluarga Pasien Rawat Inap Peserta Program BPJS Kesehatan Berdasarkan Status Kepesertaan

  • Ovie Lestya Nurdiana Universitas Qamarul Huda
  • Menap Menap Universitas Qamarul Huda
  • Lalu Abdul Khalik Universitas Qamarul Huda
  • Nova Budiharjo Universitas Qamarul Huda
  • Sismulyanto Sismulyanto Universitas Qamarul Huda
DOI: https://doi.org/10.31539/jks.v5i2.3251

Abstract

This study aims to determine the difference in the level of family satisfaction of BPJS PBI and non-PBI patients in the inpatient room at Mutiara Sukma Hospital, NTB. This research is a quantitative research using a cross-sectional approach. The results of this study indicate that there is no difference in the level of family satisfaction of BPJS PBI and BPJS non-PBI patients. Based on the IKM value, the level of family satisfaction of non-PBI BPJS patients is higher than that of BPJS PBI. Still, based on statistical tests using Mann-Whitney, it shows that there is no significant difference between family satisfaction of BPJS PBI patients and BPJS non-PBI patients (p = 0.698). In conclusion, overall, there is no difference in the level of family satisfaction of BPJS PBI and non-PBI patients.

 

Keywords: BPJS, Health Insurance, Satisfaction

References

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Published
2022-03-01
Issue
Vol 5 No 2 (2022): Jurnal Keperawatan Silampari
Section
Articles

Copyright (c) 2022 Ovie Lestya Nurdiana, Menap Menap, Lalu Abdul Khalik, Nova Budiharjo, Sismulyanto Sismulyanto

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