Sikap dalam Dilema Etik dan Sikap Profesional Perawat terhadap Kualitas Pelayanan
Abstract
This study aims to identify the influence of attitudes in ethical dilemmas and professional attitudes of nurses on service quality. The research method used in this research is quantitative research. The study results from the Ethical Dilemma variable were 67.48% with a pretty good category, the Professional Nurse variable was 65.11% with a reasonably good type, and the Service Quality variable was 68.31% with a good enough sort. In conclusion, there is a significant relationship between the attitude of ethical dilemmas to the service quality of Majalengka Hospital and a substantial connection between the professional attitude of nurses to the service quality of Majalengka Hospital.
Keywords: Quality of Service, Professional Nurse
References
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Bollig, G., Schmidt, G., Rosland, J. H., & Heller, A. (2015). Ethical Challenges in Nursing Homes-Staff’s Opinions and Experiences with Systematic Ethics Meetings with Participation of Residents’ Relatives. Scandinavian Journal of Caring Sciences, 29(4), 810–823. Https://Doi.Org/10.1111/Scs.12213
Firmansyah, C. S., Noprianty, R., & Karana, I. (2019). Perilaku Caring Perawat Berdasarkan Teori Jean Watson di Ruang Rawat Inap. Jurnal Kesehatan Vokasional, 4(1), 33–48. https://jurnal.ugm.ac.id/jkesvo/article/download/40957/23851
Hamid, S., Kanwal, R., Bajwa, M. H., Khalid, S., & Mubarak, H. (2016). Ethical Issues Faced By Nurses During Nursing Practice in District Layyah, Pakistan. Diversity and Equality in Health And Care, 13(4), 302–308. https://www.primescholars.com/articles/ethical-issues-faced-by-nurses-during-nursingpractice-in-district-layyah-pakistan-94886.html
Khoiroh, S. A., Rifai, A., & Afandi, A. T. (2020). Nurse Ethical Dilemas in Inpatient Ward of Baladhika Husada Hospital Jember. Jurnal Ilmu Keperawatan (Journal of Nursing Science), 8(2), 121–128. https://doi.org/10.21776/ub.jik.2020.008.02.9
Nasir, A., & Purnomo, E. (2019). Pengaruh Penerapan Kode Etik Keperawatan terhadap Pelayanan Keperawatan. Jurnal Ilmiah Permas: Jurnal Ilmiah Stikes Kendal, 9(40), 335-342. https://journal.stikeskendal.ac.id/index.php/PSKM/article/view/591
Oerlemans, A. J., van Sluisveld, N., van Leeuwen, E. S., Wollersheim, H., Dekkers, W. J., & Zegers, M. (2015). Ethical Problems in Intensive Care Unit Admission and Discharge Decisions: A Qualitative Study Among Physicians and Nurses in the Netherlands. BMC medical ethics, 16, 9. https://doi.org/10.1186/s12910-015-0001-4
Ose, M. I. (2018). Dilema Etik dalam Merawat Pasien Terlantar yang Menjelang Ajal di IGD. Jurnal Pendidikan Keperawatan Indonesia, 3(2), 145. https://doi.org/10.17509/jpki.v3i2.9420
Purwanti, S., Prastiwi, S., & Rosdiana, Y. (2017). Hubungan Pelayanan Perawat dengan Kepuasan Pasien Rawat Jalan di Puskesmas Wisata Dau Malang. Nursing News, 2(2), 688– 699. https://doi.org/10.33366/nn.v2i2.514
Rainer, J., Schneider, J. K., & Lorenz, R. A. (2018). Ethical Dilemmas in Nursing: An Integrative Review. Journal of Clinical Nursing, 27(19-20), 3446–3461. https://doi.org/10.1111/jocn.14542
Sabela, A. (2019). Pengaruh Pelatihan Etik Keperawatan terhadap Penguatan Peran Perawat dalam Pengambilan Keputusan Etik di Rumah Sakit Umum Swasta Medan Kota Medan. Universitas Sumatera Utara. http://repositori.usu.ac.id/handle/123456789/21153
Sari, P. A. (2021). Media Sosial sebagai Ancaman Kode Etik Confidentiality dalam Keperawatan. Kompasiana.Com, 1–3. https://www.kompasiana.com/putriamel0314/61ba1ebc06310e542b4c4d12/media-sosial-sebagai-ancaman-kode-etik-confidentiality-dalam-keperawatan
White, J., Phakoe, M., & Rispel, L. C. (2015). Practice What You Preach': Nurses' Perspectives on the Code of Ethics and Service Pledge in Five South African Hospitals. Global Health Action, 8, 26341. https://doi.org/10.3402/gha.v8.26341
Zubović, S. (2018). Ethical Dilemmas of Nurses and Physicians in the Primary Health Care Setting. Hospice and Palliative Medicine International Journal, 2(5), 280–284. https://doi.org/10.15406/hpmij.2018.02.00107
Published
2022-10-31
Section
Articles
Copyright (c) 2022 Cicih Ratna Nengsih, Mulyati Mulyati, Arina Novilla
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
