Identifying Nurse and Patient Satisfaction with Handover Implementation
Abstract
This study aims to assess nurse and patient satisfaction with how handoffs are handled. The methodology used is literature review. The Cochrane, PubMed, Ebsco, and Garuda Libraries are included in the Cochrane, PubMed, Ebsco, and Garuda Libraries. Each article discusses how surrender techniques affect nurse and patient satisfaction. Patients and nurses can benefit from different types of handover between shifts, rooms, and units, handover between nurses and nursing students, and SBAR (situation, background, assessment, and recommendations) communication techniques. Handover implementation can have a positive impact on patients and nurses, increase the knowledge of nurses and patients, and reduce malpractice cases.
Keywords: Handover, Nurse Satisfaction, Patient Satisfaction
References
Abela-Dimech, F., & Vuksic, O. (2018). Improving the Practice of Handover for Psychiatric Inpatient Nursing Staff. Archives of Psychiatric Nursing, 32(5), 729–736. https://doi.org/10.1016/j.apnu.2018.04.004
Braaf, S., Rixon, S., Williams, A., Liew, D., & Manias, E. (2015). Medication communication during handover interactions in specialty practice settings. Journal of Clinical Nursing, 24(19–20), 2859–2870. https://doi.org/10.1111/jocn.12894
Coolen, E., Engbers, R., Draaisma, J., Heinen, M., & Fluit, C. (2020). The Use of SBAR as a Structured Communication Tool in the Pediatric Non-Acute Care Setting: Bridge or Barrier for Interprofessional Collaboration? Journal of Interprofessional Care, 00(00), 1–10. https://doi.org/10.1080/13561820.2020.1816936
David, A., Holroyd, E., Jackson, M., & Cleary, S. (2017). 'Being in the Know': Nurses' Perspectives on the Role of 'End-of-Shift' Verbal Handover. International Journal of Evidence-Based Healthcare, 15(2), 69–78. https://doi.org/10.1097/XEB.0000000000000102
Hastuti, E. P., Faridah, I., & Afiyanti, Y. (2020). Perbandingan Handover Model SBAR dan I-PASS terhadap Insiden Keselamatan Pasien: Literatur Review. Media Komunikasi Ilmu Kesehatan, 12(02), 70–76. https://doi.org/10.46799/jhs.v2i3.124
Kullberg, A., Sharp, L., Johansson, H., Brandberg, Y., & Bergenmar, M. (2019). Improved Patient Satisfaction 2 Years after Introducing Person-Centred Handover in an Oncological Inpatient Care Setting. Journal of Clinical Nursing, 28(17–18), 3262–3270. https://doi.org/10.1111/jocn.14903
Milesky, J. L., Baptiste, D. L., & Shelton, B. K. (2018). An Observational Study of Patient Handover Communications among Nurses on an Oncology Critical Care Unit. Contemporary Nurse, 54(1), 77–87. https://doi.org/10.1080/10376178.2017.1416306
Mohebi, S., Parham, M., Sharifirad, G., Gharlipour, Z., Mohammadbeigi, A., & Rajati, F. (2018). Relationship between Perceived Social Support and Self-Care Behavior in Type 2 Diabetics: A Cross-Sectional study. Journal of Education and Health Promotion, 7, 48. https://doi.org/10.4103/jehp.jehp_73_17
Nasiri, E., Lotfi, M., Mahdavinoor, S. M. M., & Rafiei, M. H. (2021). The Impact of a Structured Handover Checklist for Intraoperative Staff Shift Changes on Effective Communication, OR Team Satisfaction, and Patient Safety: A Pilot Study. Patient Safety in Surgery, 15(1), 1–9. https://doi.org/10.1186/s13037-021-00299-1
Oxyandi, M., & Endayni, N. (2020). Pengaruh Metode Komunikasi Efektif SBAR terhadap Pelaksanaan Timbang Terima. Jurnal ’Aisyiyah Medika, 5(1), 162–172. https://doi.org/10.36729/jam.v5i1.322
Pokojová, R., & Bártlová, S. (2018). Effective Communication and Sharing Information at Clinical Handovers. In Central European Journal of Nursing and Midwifery, 9(4), 947–955. https://doi.org/10.15452/CEJNM.2018.09.0028
Smeulers, M., & Vermeulen, H. (2016). Best of Both Worlds: Combining Evidence with Local Context to Develop a Nursing Shift Handover Blueprint. International Journal for Quality in Health Care, 28(6), 749–757. https://doi.org/10.1093/intqhc/mzw101
Stewart, K. R., & Hand, K. A. (2017). SBAR, Communication, and Patient Safety: An Integrated Literature Review. MEDSURG Nursing, 26(5), 297–305. https://www.proquest.com/openview/7eb4c925fbbc007ab5c0391fc8a66bc3/1?pq-origsite=gscholar&cbl=30764
Supriadi, S., Wahyuni, E. P., Hilda, H., Setiadi, R., & Palutturi, S. (2020). The Association between SBAR (Situation, Background, Assessment, Recommendation) Communication Methods with Patients’ Safety Culture Application in A.W. Sjahranie Hospital Samarinda. Journal of Arts and Humanities, 9(9), 01–11. https://doi.org/10.18533/journal.v9i9.1951
Wang, B., Zou, G., Zheng, M., Chen, C., Teng, W., & Lu, Q. (2022). Correlation between the Quality of Nursing Handover, Job Satisfaction, and Group Cohesion among Psychiatric Nurses. BMC Nursing, 21(1), 1–7. https://doi.org/10.1186/s12912-022-00864-8
Braaf, S., Rixon, S., Williams, A., Liew, D., & Manias, E. (2015). Medication communication during handover interactions in specialty practice settings. Journal of Clinical Nursing, 24(19–20), 2859–2870. https://doi.org/10.1111/jocn.12894
Coolen, E., Engbers, R., Draaisma, J., Heinen, M., & Fluit, C. (2020). The Use of SBAR as a Structured Communication Tool in the Pediatric Non-Acute Care Setting: Bridge or Barrier for Interprofessional Collaboration? Journal of Interprofessional Care, 00(00), 1–10. https://doi.org/10.1080/13561820.2020.1816936
David, A., Holroyd, E., Jackson, M., & Cleary, S. (2017). 'Being in the Know': Nurses' Perspectives on the Role of 'End-of-Shift' Verbal Handover. International Journal of Evidence-Based Healthcare, 15(2), 69–78. https://doi.org/10.1097/XEB.0000000000000102
Hastuti, E. P., Faridah, I., & Afiyanti, Y. (2020). Perbandingan Handover Model SBAR dan I-PASS terhadap Insiden Keselamatan Pasien: Literatur Review. Media Komunikasi Ilmu Kesehatan, 12(02), 70–76. https://doi.org/10.46799/jhs.v2i3.124
Kullberg, A., Sharp, L., Johansson, H., Brandberg, Y., & Bergenmar, M. (2019). Improved Patient Satisfaction 2 Years after Introducing Person-Centred Handover in an Oncological Inpatient Care Setting. Journal of Clinical Nursing, 28(17–18), 3262–3270. https://doi.org/10.1111/jocn.14903
Milesky, J. L., Baptiste, D. L., & Shelton, B. K. (2018). An Observational Study of Patient Handover Communications among Nurses on an Oncology Critical Care Unit. Contemporary Nurse, 54(1), 77–87. https://doi.org/10.1080/10376178.2017.1416306
Mohebi, S., Parham, M., Sharifirad, G., Gharlipour, Z., Mohammadbeigi, A., & Rajati, F. (2018). Relationship between Perceived Social Support and Self-Care Behavior in Type 2 Diabetics: A Cross-Sectional study. Journal of Education and Health Promotion, 7, 48. https://doi.org/10.4103/jehp.jehp_73_17
Nasiri, E., Lotfi, M., Mahdavinoor, S. M. M., & Rafiei, M. H. (2021). The Impact of a Structured Handover Checklist for Intraoperative Staff Shift Changes on Effective Communication, OR Team Satisfaction, and Patient Safety: A Pilot Study. Patient Safety in Surgery, 15(1), 1–9. https://doi.org/10.1186/s13037-021-00299-1
Oxyandi, M., & Endayni, N. (2020). Pengaruh Metode Komunikasi Efektif SBAR terhadap Pelaksanaan Timbang Terima. Jurnal ’Aisyiyah Medika, 5(1), 162–172. https://doi.org/10.36729/jam.v5i1.322
Pokojová, R., & Bártlová, S. (2018). Effective Communication and Sharing Information at Clinical Handovers. In Central European Journal of Nursing and Midwifery, 9(4), 947–955. https://doi.org/10.15452/CEJNM.2018.09.0028
Smeulers, M., & Vermeulen, H. (2016). Best of Both Worlds: Combining Evidence with Local Context to Develop a Nursing Shift Handover Blueprint. International Journal for Quality in Health Care, 28(6), 749–757. https://doi.org/10.1093/intqhc/mzw101
Stewart, K. R., & Hand, K. A. (2017). SBAR, Communication, and Patient Safety: An Integrated Literature Review. MEDSURG Nursing, 26(5), 297–305. https://www.proquest.com/openview/7eb4c925fbbc007ab5c0391fc8a66bc3/1?pq-origsite=gscholar&cbl=30764
Supriadi, S., Wahyuni, E. P., Hilda, H., Setiadi, R., & Palutturi, S. (2020). The Association between SBAR (Situation, Background, Assessment, Recommendation) Communication Methods with Patients’ Safety Culture Application in A.W. Sjahranie Hospital Samarinda. Journal of Arts and Humanities, 9(9), 01–11. https://doi.org/10.18533/journal.v9i9.1951
Wang, B., Zou, G., Zheng, M., Chen, C., Teng, W., & Lu, Q. (2022). Correlation between the Quality of Nursing Handover, Job Satisfaction, and Group Cohesion among Psychiatric Nurses. BMC Nursing, 21(1), 1–7. https://doi.org/10.1186/s12912-022-00864-8
Published
2023-01-31
Section
Articles
Copyright (c) 2023 Wahid Hasyim Alkanda, Alkanda Rini Rachmawaty, Andi Masyitha Irwan
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