Pengaruh Supervisor Support Terhadap Turnover Intention Yang Di Mediasi Oleh Employee Engagement Pada Perusahaan Manufaktur Di Kawasan EJIP
Keywords:
Supervisor support; Turnover intention; Employee engagement
Abstract
The study looks at how senior support affects the number of employees leaving a manufacturing company in the EJIP area, which is an integrated manufacturing industrial area in Cikarang, Bekasi. The study includes 77 workers from manufacturing companies, which is mostly made up of manufacturing plants from different sectors. One of the factors that may influence employees to leave the company is the lack or excess of superior support and the level of employee involvement that is minimal or overrepresented. Research shows that employee resilience has a significant positive impact on exit intensity. This finding also shows that superior support can also contribute to employee engagement. In addition, senior support also has a positive effect on employee exit intensity due to the presence of inappropriate senior support, resulting in an increase in employees who intend to exit the company. As well, employee involvement can contribute as a mediator between turnover intentions and supervisory support. The study's limitations include a limited number of respondents and a single study location. Therefore, we recommend expanding the sample from multiple companies, incorporating additional independent variables, employing diverse data collection methods, and conducting longitudinal research to observe changes in the phenomenon over time.
References
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Paramarta, W. A., & Darmayanti, N. P. K. (2020). Employee Engagement Dan Stress Kerja Pengaruhnya Terhadap Kepuasan Kerja Dan Turnover Intention di Aman Villas Nusa Dua-Bali Wayan Arya Paramarta (1) Ni Putu Kurnia Darmayanti (2) (1)(2). Jurnal Widya Manajemen, 2(1), 60–79.
Pattnaik, S. C., & Panda, N. (2020). Supervisor support, work engagement and turnover intentions: evidence from Indian call centres. Journal of Asia Business Studies, 14(5), 621–635. https://doi.org/10.1108/JABS-08-2019-0261
Ramadhoani, V. P. (2020). Pengaruh lingkungan kerja, self efficacy, work-family conflict, dan employee engagement terhadap turnover intention pegawai kantor badan sar nasional mataram. Forum Ekonomi, 22(1), 82–94. http://journal.feb.unmul.ac.id/index.php/Forumekonomi
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Salsabila Rizky Septinia Sari, Anggun Amanda Endah Pratiwi, Indrawan Dona Kumara, Sri Ramadhani Asda, & Andreas Wahyu Gunawan. (2021). Pengaruh Training Satisfaction, Supervisor Support terhadap Turnover Intention yang dimediasi oleh work engagement di Dirgen Bina Pemdes Bekasi. Sains Manajemen, 7(2), 109–128. https://doi.org/10.30656/sm.v7i2.4023
Saripuddin, J., & Hafiz, R. F. Al. (2023). The Effect of Competence, Work Motivation and Employee Engagement on Employee Turnover Intention at PT. Adiperkasa Medan Active Map. Miceb, 1(January), 2322–2336.
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Seprianto, O. (2021). Pengaruh Keterlibatan Kerja Terhadap Kepuasan Kerja Dan Kinerja Pegawai. Jurnal Manajemen Sains Dan Organisasi, 2(1), 1–14. https://doi.org/10.52300/jmso.v2i1.2795
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Wahab, F. K., Umaroh, S. K., Mariskha, S. eka, & Purwaningrum, evi K. (2018). Pengaruh perceived organizational support terhadap employee engagement pada Karyawan. Jurnal Ilmu Psikologi, 6(1), 162–172.
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Wijayanto, P., Suharti, L., & Chaniago, R. (2022). Pengaruh Work-life Balance terhadap Employee Engagement dan dampaknya terhadap Turnover Intention dengan Job Characteristics sebagai pemoderasi (Studi Pada Karyawan Generasi Y di Indonesia). JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN, 10(1), 83–98. https://doi.org/10.26740/jepk.v10n1.p83-98
Witriaryani, A. S., Putri, A., Jonathan, D., Mohd, T., & Abdullah, K. (2022). Pengaruh Work-life Balance dan Flexible Working Arrangement terhadap Job Performance dengan Dimediasi oleh Employee Engagement. Fair Value: Jurnal Ilmiah Akuntansi Dan Keuangan, 4(7), 932–947. http://journal.ikopin.ac.id/index.php/fairvalue/article/view/1202
Yanti, H. R. (2021). PENGARUH ORGANIZATIONAL DAN SUPERVISOR SUPPORT TERHADAP EMPLOYEE RETENTION MELALUI EMPLOYEE ENGAGEMENT. http://repository.unissula.ac.id/id/eprint/23060
Yucel, I., Şirin, M. S., & Baş, M. (2023). The mediating effect of work engagement on the relationship between work–family conflict and turnover intention and moderated mediating role of supervisor support during global pandemic. International Journal of Productivity and Performance Management, 72(3), 577–598. https://doi.org/10.1108/IJPPM-07-2020-0361
Boyer, S. L., & Edmondson, D. R. (2015). Perceived Supervisor Support: A Meta-Analytic Review (pp. 241–245). https://doi.org/10.1007/978-3-319-11761-4_111
Buulolo, A., & Ratnasari, S. L. (2020). Pengaruh dukungan supervisor,komitmen organisasional, dan beban kerja terhadap turnover intention. JURNAL DIMENSI, 9(2), 339–351. https://doi.org/10.33373/dms.v9i2.2545
Cote, Lauzier, S. (2021). The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support. https://doi.org/https://doi.org/10.1016/j.emj.2020.09.001
Ekel, N. M., Sendow, G. M., & Trang, I. (2019). Pengaruh Burnout, Employee Engagement Dan Kompensasi Terhadap Turnover Intention Karyawan Pada Tasik Ria Resort. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(4), 6037–6046.
Ezaili Alias, N., Hazieqah Rohmanan, N., Ismail, S., Koe, W.-L., & Othman, R. (2018). Factors Influencing Turnover Intention in a Malaysian Manufacturing Company. KnE Social Sciences, 3(10), 771. https://doi.org/10.18502/kss.v3i10.3171
Firnanda, D. Y., & Wijayati, D. T. (2021). Pengaruh Perceived Organizational Support, Self Efficacy dan Lingkungan Kerja terhadap Employee Engagement Karyawan PT. Pesona Arnos Beton. Jurnal Ilmu Manajemen, 9(3), 1076–1091. https://doi.org/10.26740/jim.v9n3.p1076-1091
Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems, 117(3), 442–458. https://doi.org/10.1108/IMDS-04-2016-0130
Halbesleben, W. (2008). The relative roles of engagement and embeddedness in predicting job performance and intention to leave. https://doi.org/http://dx.doi.org/10.1080/02678370802383962
Heri Cahyono, Rahayu PujiSuci, N. M. (2023). Analisa pengaruh perceived supervisor support dan job insecurity terhadap turnover intention dengan employee engagement sebagai variabel intervening. Jurnal Pendidikan Dasar Dan Sosial HumanioraVol.2, No.10. https://doi.org/https://doi.org/10.53625/jpdsh.v2i10.6444
Hussain, S., & Huei Xian, S. (2019). Factors Affecting Employees’ Turnover Intention in Construction Companies in Klang, Selangor. KnE Social Sciences, 2019(2015), 108–131. https://doi.org/10.18502/kss.v3i22.5047
Imbron, I., & Pamungkas, I. B. (2021). Manajemen Sumber Daya Manusia. Widina Media Utama, 1–27.
Indrawan, D. (2020). Path Analysis (Analisis Jalur) : Pengaruh quality work life terhadap employee engagement dan turnover intention perawat Rumah Sakit. Journal of Islamic Medicine, 4(2), 52–64. https://doi.org/10.18860/jim.v4i2.9928
Irawan, I. A. W., & Komara, E. (2022). The Influence of Financial Compensation and Career Development Mediated Through Employee Engagement Toward Turnover Intention of Millennial Employees of XYZ Grup. Jurnal Ekonomi, Manajemen Dan Perbankan (Journal of Economics, Management and Banking), 6(2), 75. https://doi.org/10.35384/jemp.v6i2.251
Kamarudin, N., Nizam, N. Z., Sani, A. M., Bakri, M. H., & Harahap, A. Z. M. K. (2023). The Impact of Micromanage Issue Among Manufacturing Industry: Employess Perception and Job Satisfaction. International Journal of Industrial Engineering and Production Research, 34(2). https://doi.org/10.22068/ijiepr.34.2.6
Karasek, R., Brisson, C., Kawakami, N., Houtman, I., Bongers, P., & Amick, B. (1998). The Job Content Questionnaire (JCQ): An instrument for internationally comparative assessments of psychosocial job characteristics. Journal of Occupational Health Psychology, 3(4), 322–355. https://doi.org/10.1037/1076-8998.3.4.322
Mardikaningsih, R., & Arifin, S. (2022). Pengaruh Employee engagement dan Keseimbangan Kehidupan Kerja terhadap Turnover Intention. Jurnal Baruna Horizon, 5(1), 40–49. https://doi.org/10.52310/jbhorizon.v5i1.76
Muhamad Mardiansyah, & Rusdiah. (2022). Pengaruh Quality of Work Life dan Employee Engagement Terhadap Komitmen Organisasi pada Anita Phoneshop Baturaja. Jurnal Manajemen Bisnis, Akuntansi Dan Keuangan, 1(1), 25–38. https://doi.org/10.55927/jambak.v1i1.367
Namin, B. H., Øgaard, T., & Røislien, J. (2021). Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review. International Journal of Environmental Research and Public Health, 19(1), 25. https://doi.org/10.3390/ijerph19010025
Natalia, R. (2016). Analisa Pengaruh Employee Engagement terhadap Kinerja Karyawan dan Turnover Intention di hotel D’season Surabaya. september 2016, 1–6.
Paramarta, W. A., & Darmayanti, N. P. K. (2020). Employee Engagement Dan Stress Kerja Pengaruhnya Terhadap Kepuasan Kerja Dan Turnover Intention di Aman Villas Nusa Dua-Bali Wayan Arya Paramarta (1) Ni Putu Kurnia Darmayanti (2) (1)(2). Jurnal Widya Manajemen, 2(1), 60–79.
Pattnaik, S. C., & Panda, N. (2020). Supervisor support, work engagement and turnover intentions: evidence from Indian call centres. Journal of Asia Business Studies, 14(5), 621–635. https://doi.org/10.1108/JABS-08-2019-0261
Ramadhoani, V. P. (2020). Pengaruh lingkungan kerja, self efficacy, work-family conflict, dan employee engagement terhadap turnover intention pegawai kantor badan sar nasional mataram. Forum Ekonomi, 22(1), 82–94. http://journal.feb.unmul.ac.id/index.php/Forumekonomi
Ramlah, S. (2022). Pengaruh Dukungan Organisasi Dan Dukungan Supervisor Terhadap Turnover Intention Melalui Mediasi Komitmen Afektif. The 16th University Research Colloqium 2022, 164–173.
Salsabila Rizky Septinia Sari, Anggun Amanda Endah Pratiwi, Indrawan Dona Kumara, Sri Ramadhani Asda, & Andreas Wahyu Gunawan. (2021). Pengaruh Training Satisfaction, Supervisor Support terhadap Turnover Intention yang dimediasi oleh work engagement di Dirgen Bina Pemdes Bekasi. Sains Manajemen, 7(2), 109–128. https://doi.org/10.30656/sm.v7i2.4023
Saripuddin, J., & Hafiz, R. F. Al. (2023). The Effect of Competence, Work Motivation and Employee Engagement on Employee Turnover Intention at PT. Adiperkasa Medan Active Map. Miceb, 1(January), 2322–2336.
Sawasdee, Aksorn, Sakapas Saengchai, and K. J. (2020). Engagement among Employees in Pharmaceutical Companies of Thailand.”. Systematic Reviews in Pharmacy11(3).
Seprianto, O. (2021). Pengaruh Keterlibatan Kerja Terhadap Kepuasan Kerja Dan Kinerja Pegawai. Jurnal Manajemen Sains Dan Organisasi, 2(1), 1–14. https://doi.org/10.52300/jmso.v2i1.2795
Setiawan, I., & Prasojo, S. (2021). Effect of Talent Management and Employee Engagement on Turnover Intention with Employee Retention Mediation. Journal of Business, Management, and Accounting, 3((2)), 55–63. https://e-journal.stiekusumanegara.ac.id/index.php/jobma/article/view/303
Vellya, V., Pio, R. J., & Rumawas, W. (2020). “Employee Engagement sebagai Pemoderasi Worklife Balance dengan Turnover Intention.” Productivity, 1(2), 168–173.
Wahab, F. K., Umaroh, S. K., Mariskha, S. eka, & Purwaningrum, evi K. (2018). Pengaruh perceived organizational support terhadap employee engagement pada Karyawan. Jurnal Ilmu Psikologi, 6(1), 162–172.
Wahyuni, D., & Ikhwan, K. (2022). Literature Study of Factors Affecting Employee Turnover Intentions in Indonesia. Marginal : Journal of Management, Accounting, General Finance and International Economic Issues, 1(4), 53–64. https://doi.org/10.55047/marginal.v1i4.293
Wijayanto, P., Suharti, L., & Chaniago, R. (2022). Pengaruh Work-life Balance terhadap Employee Engagement dan dampaknya terhadap Turnover Intention dengan Job Characteristics sebagai pemoderasi (Studi Pada Karyawan Generasi Y di Indonesia). JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN, 10(1), 83–98. https://doi.org/10.26740/jepk.v10n1.p83-98
Witriaryani, A. S., Putri, A., Jonathan, D., Mohd, T., & Abdullah, K. (2022). Pengaruh Work-life Balance dan Flexible Working Arrangement terhadap Job Performance dengan Dimediasi oleh Employee Engagement. Fair Value: Jurnal Ilmiah Akuntansi Dan Keuangan, 4(7), 932–947. http://journal.ikopin.ac.id/index.php/fairvalue/article/view/1202
Yanti, H. R. (2021). PENGARUH ORGANIZATIONAL DAN SUPERVISOR SUPPORT TERHADAP EMPLOYEE RETENTION MELALUI EMPLOYEE ENGAGEMENT. http://repository.unissula.ac.id/id/eprint/23060
Yucel, I., Şirin, M. S., & Baş, M. (2023). The mediating effect of work engagement on the relationship between work–family conflict and turnover intention and moderated mediating role of supervisor support during global pandemic. International Journal of Productivity and Performance Management, 72(3), 577–598. https://doi.org/10.1108/IJPPM-07-2020-0361
Published
2024-05-27
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