Communicative Managerial and Transformative Think  at PT LAZ Coal Indonesia

Harnanda Eko Rusdyawan; Harliantara Harliantara; Yenny Yenny; Nurannafi Farni Syam Maella

doi:10.31539/costing.v7i5.11150

Harnanda Eko Rusdyawan Universitas dr Soetomo
Harliantara Harliantara Universitas dr Soetomo
Yenny Yenny Universitas dr Soetomo
Nurannafi Farni Syam Maella Universitas dr Soetomo

DOI: https://doi.org/10.31539/costing.v7i5.11150

Keywords: Crisis Management; Communicative Managerial; Transformative Thought

Abstract

The coal mining business has numerous challenges, including environmental concerns and volatile market situations. PT LAZ Coal Indonesia, a prominent participant in this industry, has been in the forefront of managing these intricacies. This study aims to analyze the company's crisis management strategies, leadership approaches, and initiatives to foster sustainability. The study's theoretical approach is grounded in the principles of systems thinking in sustainability management, as elucidated in recent research. Furthermore, the study examines the significance of proficient communication and cooperative leadership in times of crisis, as highlighted in industry reports and scholarly publications. This study utilizes Robert K. Yin's case study research design and includes a combination of qualitative and quantitative data collection methods. We perform comprehensive interviews with essential staff members, scrutinize internal documents and reports, and closely examine the company's operations and decision-making procedures. The study's findings emphasize that PT LAZ Coal Indonesia's successful crisis management and sustainability activities are a direct outcome of its all-encompassing approach. The company's efficient managerial strategy, which places emphasis on transparent communication, engaging stakeholders, and collaborating to resolve issues, has played a pivotal role in effectively tackling complex obstacles. Furthermore, the organization's progressive methodology, which integrates environmental, social, and governance (ESG) elements into its strategic planning, has positioned it as a leader in the industry's sustainability endeavors. The results obtained from this particular investigation can offer significant insights for other companies operating in the coal mining industry, as well as those in allied sectors facing comparable challenges. The study's findings highlight the importance of cultivating a culture that places a high priority on communication, adaptability, and innovation, all motivated by a commitment to sustainability. This is essential for enhancing the ability of a business to withstand and recover from challenges, as well as guaranteeing its long-term sustainability.

References

[1] M. Indrasari, “The Effect Of Organizational Culture, Environmental Work, Leadership Style On The Job Satisfaction And Its Impact On The Performance Of Teaching In State Community Academy Bojonegoro,” Sinergi: Jurnal Ilmiah Ilmu Manajemen, vol. 7, no. 1, 2017.
[2] M. Indrasari, I. Hapsari, and Sukesi, “Customer loyalty: effects of sales information system, marcomm, and brandambassadors,” Jurnal Studi Komunikasi, vol. 3, no. 2, pp. 182–198, 2019.
[3] M. Indrasari, N. Syamsudin, B. Purnomo, and E. Yunus, “Pengaruh Budaya Organisasi, Lingkungan Kerja, Gaya Kepemimpinan Terhadap Kepuasan Kerja Serta Dampaknya Terhadap Kinerja Dosen,” AKADEMIKA JURNAL MANAJEMEN, AKUNTANSI DAN BISNIS, vol. 16, no. 1, pp. 51–59, 2018.
[4] G. Agatha, D. Susilo, and R. Juliadi, “How did the company respond to reviews on twitter? Es teh indonesia’ case,” Jurnal Studi Komunikasi, vol. 7, no. 1, pp. 105–133, Mar. 2023, doi: 10.25139/jsk.v7i1.6150.
[5] N. Xu and C. Li, “Migration and Rural Sustainability: Relative Poverty Alleviation by Geographical Mobility in China,” Sustainability, vol. 15, no. 7, p. 6248, Apr. 2023, doi: 10.3390/su15076248.
[6] F. Steinberg, “Jakarta: Environmental problems and sustainability,” Habitat Int, 2007, doi: 10.1016/j.habitatint.2007.06.002.
[7] D. Susilo and C. C. G. Dizon, “Green and Sustainability Issues on Digital Marketing Communication on Gcash Philippines,” International Journal of Environmental, Sustainability, and Social Science, vol. 4, no. 5, pp. 1454–1461, Sep. 2023, doi: 10.38142/ijesss.v4i5.843.
[8] G. K. Sahi, P. Modi, and S. Mantok, “New product innovations in times of crisis: How did women entrepreneurs survive the COVID-19 crisis?,” Industrial Marketing Management, vol. 111, pp. 19–29, May 2023, doi: 10.1016/j.indmarman.2023.03.004.
[9] W. T. Coombs, “Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory,” Corporate Reputation Review, 2007, doi: 10.1057/palgrave.crr.1550049.
[10] K. Sriramesh, A. Verčič, and D. Vercic, “A world in crisis: the role of public relations,” Corporate Communications: An International Journal, 2020.
[11] W. T. Coombs, “Impact of past crises on current crisis communication: Insights from situational crisis communication theory,” Journal of Business Communication, 2004, doi: 10.1177/0021943604265607.
[12] A. I. Canhoto, D. vom Lehn, F. Kerrigan, C. Yalkin, M. Braun, and N. Steinmetz, “Fall and redemption: Monitoring and engaging in social media conversations during a crisis,” Cogent Business & Management, vol. 2, no. 1, p. 1084978, Dec. 2015, doi: 10.1080/23311975.2015.1084978.
[13] R. Parreñas, The care crisis in the Philippines: Children and transnational families in the new global economy. na, 2002.
[14] J. A. Benson, “Crisis revisited: An analysis of strategies used by Tylenol in the second tampering episode,” Cent States Speech J, 1988, doi: 10.1080/10510978809363234.
[15] F. Herrera and R. Frei, “‘Look at Me!’: The Public and Digital Political Campaigns of People With Disability During Chile’s Sociopolitical Crisis,” Space and Culture, vol. 26, no. 3, pp. 395–406, Aug. 2023, doi: 10.1177/12063312231159231.
[16] N. Chen, “Institutionalizing public relations: A case study of Chinese government crisis communication on the 2008 Sichuan earthquake,” Public Relat Rev, 2009, doi: 10.1016/j.pubrev.2009.05.010.
[17] M. R. Hossain, F. Akhter, and M. M. Sultana, “SMEs in Covid-19 Crisis and Combating Strategies: A Systematic Literature Review (SLR) and A Case from Emerging Economy,” Operations Research Perspectives, vol. 9, p. 100222, 2022, doi: 10.1016/j.orp.2022.100222.
[18] A. P. Hele and N. F. S. Maela, “Peningkatan Pelayanan Berbasis Strategi Komunikasi Organisasi pada RSUD Luwu,” Jurnal Komunikasi Profesional, 2018, doi: 10.25139/jkp.v2i1.910.
[19] D. Susilo, A. Baihaqi, N. F. S. Maela, and I. Fitriyah, “Komunikasi Keluarga Buruh Migran Indonesia: Hambatan dan Penyelesaian,” JIKE : Jurnal Ilmu Komunikasi Efek, 2018, doi: 10.32534/jike.v1i2.157.
[20] H. Harliantara, N. F. S. Maella, A. Junaedi, D. Abror, and L. H. Chen, “The impact of elements and advertising broadcasting intensity exposure in terrestrial radio,” Jurnal Studi Komunikasi, vol. 7, no. 1, pp. 065–084, Mar. 2023, doi: 10.25139/jsk.v7i1.6144.
[21] S. Nursanti, W. Utamidewi, and Y. Tayo, “Kualitas Komunikasi Keluarga tenaga kesehatan dimasa Pandemic Covid-19,” Jurnal Studi Komunikasi, vol. 5, no. 1, p. 233, Feb. 2021, doi: 10.25139/jsk.v5i1.2817.
[22] Y. Yasir, N. Nurjanah, N. E. Salam, and N. Yohana, “Kebijakan Komunikasi dalam Membangun Masyarakat Sadar Wisata Di Kabupaten Bengkalis-Riau,” Jurnal Studi Komunikasi, 2019, doi: 10.25139/jsk.v3i3.1548.
[23] M. Rafa’al, “Gaya Komunikasi Pemasaran di Pemerintah: Promotion Mix Destinasi Tujuan Wisata Kabupaten Raja Ampat,” Jurnal Studi Komunikasi, 2017, doi: 10.25139/jsk.v1i1.63.
[24] D. Susilo, “Dataset on Systematic Literature in Digital Marketing Communication Research within 2020-2022,” Jurnal Komunikasi Profesional, vol. 7, no. 4, pp. 537–553, Aug. 2023, doi: 10.25139/jkp.v7i4.6748.
[25] D. Susilo, Teori - teori Komunikasi Manusia. Jakarta: Gramedia, 2022.
[26] R. K. Yin, Case study research: Design and methods, vol. 5. sage, 2009.
[27] W. L. Neuman, “The Meanings of Methodology,” in Social Research Methods: Qualitative and Quantitative Approaches, 2014.
[28] J. L. Bongers, C. O’Shea, and A. Farahani, “Communities of weavers: A methodology for analyzing textile and cloth production,” J Archaeol Sci Rep, 2018, doi: 10.1016/j.jasrep.2018.09.025.
[29] T.-Y. Kim and D.-H. Shin, “The survival strategy of branded content in the over-the-top (OTT) environment: Eye-tracking and Q-methodology approach in digital product placement,” Telematics and Informatics, vol. 34, no. 7, pp. 1081–1092, Nov. 2017, doi: 10.1016/j.tele.2017.04.016.
[30] J. Child, J. Pearson, and M. Nagao, “Elusive family problems reported by Japanese college students: An examination of theme variation and methodology,” J Intercult Commun Res, vol. 35, no. 1, pp. 45–59, 2006.
[31] R. D. Mahardika and F. Farida, “Pengungkapan Diri pada Instagram Instastory,” Jurnal Studi Komunikasi, vol. 3, no. 1, 2019, doi: 10.25139/jsk.v3i1.774.
[32] Y. Fitria and F. Farida, “Strategi Promosi Agen Properti Independen Pada Media Online,” Jurnal Komunikasi Profesional, 2018, doi: 10.25139/jkp.v2i2.1376.