Pengaruh Budaya Kerja Dan Kompetensi Pegawai Terhadap Kualitas Pelayanan Publik Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Karawang

Fitri Herdina; Wanta Wanta; Asep Darojatul Romli

doi:10.31539/costing.v7i3.7497

Fitri Herdina Univeritas Buana Perjuangan Karawang
Wanta Wanta Univeritas Buana Perjuangan Karawang
Asep Darojatul Romli Univeritas Buana Perjuangan Karawang

DOI: https://doi.org/10.31539/costing.v7i3.7497

Abstract

This study aims to determine the effect of work culture and employee competence on the quality of public services at the Karawang district population and civil registration service. In addition, this study also aims to determine the most influential factors on the quality of public services. The method used in this study is a quantitative approach using the Partial Least Square-Structural Equation Model (PLS-SEM) statistical method. This research was conducted at the Department of Population and Civil Registration of Karawang Regency. The population of this study were the employees of the Karawang district population and civil registration office, totaling 60 people. Determination of the sample in this study using non probability sampling technique or saturated sample. Data collection used a questionnaire via google form and the analytical tool used was SmartPLS 4.0 software to test the proposed hypotheses. The results of the study show that work culture and employee competence have a positive and significant effect on the quality of public services.

Keywords : Work Culture, Employee Competence, Quality Of Public Services

References

Abdussamad, Juriko. 2019. “Kualitas Pelayanan Publik Di Kantor Dinas Kependudukan Dan Catatan Sipil Kabupaten Gorontalo.” Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi Dan Pelayanan Publik 6(2):73–82. doi: 10.37606/publik.v6i2.6.
Ardiansyah, Iwan. 2021. “Pengaruh Kompetensi Pegawai Terhadap Kualitas Laporan Keuangan.” 12(2):1–8.
Darmawan, Sukaria. 2021. “Pengaruh Disiplin Kerja Dan Tingkat Pendidikan Terhadap Kinerja Pegawai Protokol Dan Humas Sekretaris Daerah Pada Pemerintah Kabupaten Ogan Ilir.” Jurnal Manajemen 9(2):92–102. doi: 10.36546/jm.v9i2.394.
Dahlan. 2023. Kualitas Pelayanan Manajemen SDM Dan Budaya Organisasi. Penerbit NEM.
Hardiyansyah. 2018. Kualitas Pelayanan Publik: Konsep, Dimensi, Indikator Dan Implementasinya. Yogyakarta: Gava Media.
Hasanah, Zizin. 2020. “Pengaruh Budaya Kerja Dan Kompetensi Pegawai Terhadap Kualitas Pelayanan Publik Di Ppid Dinas Perhubungan Provinsi Jawa Tengah.” 8(75):1–153.
Riani, Sinta. 2018. “Pengaruh Budaya Kerjaterhadap Kualitas Pelayanan Kartu Tanda Penduduk Elektronik (E-Ktp) Di Kantor Kecamatan Cikajang Kabupaten Garut.” Pembangunan Dan Kebijakan Publik 9:29–36.
Roswirman, Roswirman, and Elazhari Elazhari. 2022. “Pengaruh Implementasi Manajemen Mutu Terpadu Dan Disiplin Kerja Terhadap Kinerja Guru Pada Era New Normal Di SMK Swasta PAB 2 Helvetia.” All Fields of Science Journal Liaison Academia and Sosiety 1(4):316–33. doi: 10.58939/afosj-las.v1i4.139.
Sedarmayanti. 2017. Manajemen Sumber Daya Manusia. Revisi. edited by Dinah sumayyah. Bandung: PT Refika Aditama.
Sugiyono. 2017. Metode Penelitian Kuantitatif, Kualitatif, Dan R&D. Bandung: Alfabeta.
Suriati. 2018. “Pengaruh Kompetensi Terhadap Kinerja Pegawai Pada Pt. Pln (Persero) Rayon Sungguminasa.” Bisma: Jurnal Manajemen 1(2):1–8.