Memahami Determinan Keberhasilan Sistem: Sebuah Model Hubungan Antara Kualitas, Penggunaan, Dan Kepuasan

  • Agus Prasetyo Utomo Progdi Sistem Informasi, Fakultas Teknologi Informasi & Industri, Universitas Stikubank Semarang
  • Teguh Khristianto Progdi Sistem Informasi, Fakultas Teknologi Informasi & Industri, Universitas Stikubank Semarang
  • Novita Mariana Progdi Sistem Informasi, Fakultas Teknologi Informasi & Industri, Universitas Stikubank Semarang
  • Rara Sriartati Redjeki Progdi Sistem Informasi, Fakultas Teknologi Informasi & Industri, Universitas Stikubank Semarang

Abstract

Studi ini bertujuan untuk menganalisis dampak kualitas e-learning terhadap keterlibatan dan kepuasan pengguna, serta pengaruhnya terhadap keberhasilan sistem e-learning di lingkungan universitas. Model keberhasilan sistem informasi diadopsi untuk menguji efikasi sistem e-learning. Studi ini didasarkan pada hipotesis bahwa kualitas sistem, instruksi, dan informasi berpengaruh signifikan terhadap penggunaan sistem dan kepuasan pengguna dalam lingkungan e-learning universitas, yang pada gilirannya menentukan keberhasilan sistem. Model persamaan struktural (SEM) digunakan, dengan menerapkan Partial Least Squares (PLS) versi 4.0, untuk menilai dan memvalidasi model pengukuran dan struktural. Sampel penelitian ini terdiri dari 173 mahasiswa dari berbagai lembaga pendidikan tinggi di kota Semarang. Temuan menunjukkan bahwa kualitas sistem, kualitas informasi, dan kualitas instruksi memiliki efek yang signifikan dan positif terhadap penggunaan sistem (menjelaskan 57% varians) dan kepuasan pengguna (47,2% R Square). Selain itu, hasil juga menunjukkan bahwa kualitas sistem memberikan pengaruh terkuat terhadap kepuasan pengguna dan penggunaan sistem, sementara kualitas penggunaan sistem memiliki dampak yang lebih besar terhadap keberhasilan sistem e-learning universitas.

References

Alhabeeb, A., & Rowley, J. (2017). Critical success factors for eLearning in Saudi Arabian universities. International Journal of Educational Managemen, 131–147.
Alharbi, H., & Sandhu, K. (2019). New Discoveries for User Acceptance of E-Learning Analytics Recommender Systems in Saudi Arabia. International Journal of Innovation in the Digital Economy, 10(1), 31–42. https://doi.org/10.4018/IJIDE.2019010103
Alharthi, S. H., Awaji, M. H., & Levy, Y. (2017). Empirical Assessment of the Factors that Influence Instructors ’ Usage of E-Learning Systems in Saudi Arabia. Twenty-Third Americas Conference on Information Systems, Boston, 1–10.
Almaiah, M. A. (2018). Acceptance and usage of a mobile information system services in University of Jordan. Education and Information Technologies, 23(5), 1873–1895.
Almaiah, M. A. (2019). Analysis of the Effect of Course Design , Course Content Support , Course Assessment and Instructor Characteristics on the Actual Use of E-Learning System. IEEE Access, 7, 171907–171922. https://doi.org/10.1109/ACCESS.2019.2956349
Almaiah, M. A., & Al-khasawneh, A. (2020). Investigating the main determinants of mobile cloud computing adoption in university campus. Education and Information Technologies, 1–21.
Almaiah, M. A., & Mulhem, A. Al. (2018). A conceptual framework determining the success factors of E-learning system implementation using Delphi technique. Journal of Theoretical and Applied Information Technology, 9617)(September).
Almarashdeh, I. (2016). Sharing instructors experience of learning management system : A technology perspective of user satisfaction in distance learning course. Computers in Human Behavior, 63, 249–255. https://doi.org/10.1016/j.chb.2016.05.013
Bharati, P. (2003). People and information matter: Task support satisfaction from the other side. He Journal of Computer Information Systems, 43(2), 93–102.
Delone, W. H., & Mclean, E. R. (1992). Information Systems Success : The Quest for the Dependent Variable. Institute for Operations Research and the Management Sciences.
Delone, W. H., & Mclean, E. R. (2003). The DeLone and McLean Model of Information Systems Success : A Ten-Year Update. Journal of Management Information Systems, March 2015, 37–41. https://doi.org/10.1080/07421222.2003.11045748
Delone, W. H., & Mclean, E. R. (2004). Measuring e-Commerce Success : Applying the DeLone & McLean Information Systems Success Model. International Journal of Electronic Commerce, February 2015, 37–41. https://doi.org/10.1080/10864415.2004.11044317
Freeze, R. D., Lane, P. L., & Wen, H. J. (2010). IS Success Model in E-Learning Context Based on Students ’ Perceptions. Journal of Information Systems Education, 21(2), 173–185.
Gill, G. (2006). Asynchronous Discussion Groups : A Use-based Taxonomy with Examples. Journal of Information System Education, 17(4), 373–383.
Guimaraes, T., Armstrong, C. P., & Jones, B. M. (2009). A New Approach to Measuring Information Systems Quality. Quality Management Journal ISSN:, 16(1), 42–51. https://doi.org/10.1080/10686967.2009.11918217
Hassanzadeh, A., Kanaani, F., & Elahi, S. (2012). A model for measuring e-learning systems success in universities. Expert Systems With Applications, 39(12), 10959–10966. https://doi.org/10.1016/j.eswa.2012.03.028
Heijment, H. Van Der. (2013). User Acceptance of Hedonic Information System. MIS Quarterly, 28(4), 695–704.
Kim, H., Lee, J., & Rha, J. (2017). Understanding the role of user resistance on mobile learning usage among university students. Computers & Education, 113, 108–118. https://doi.org/10.1016/j.compedu.2017.05.015
Lin, H. (2006). ERP Systems Success : An Integration of IS Success Model and Balanced Scorecard. Journal of Research and Practice in Information Technology, 38(3), 215–228.
Mohammadi, H. (2015). Investigating users ’ perspectives on e-learning : An integration of TAM and IS success model. Computers in Human Behavior, 45, 359–374. https://doi.org/10.1016/j.chb.2014.07.044
Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236–263. https://doi.org/10.1057/ejis.2008.15
Petter, S., Delone, W., Mclean, E. R., & Delone, W. (2012). The Past , Present , and Future of “ IS Success .” Journal of the Association for Information Systems, 13(5). https://doi.org/10.17705/1jais.00296
Rossin, D., Ro, Y. K., Klein, B. D., & Guo, Y. M. (2009). The Effects of Flow on Learning Outcomes in an Online Information.pdf. Journal of Information System Education, 20(1), 87.
Shawai, Y. G., & Almaiah, M. A. (2018). Malay Language Mobile Learning System ( MLMLS ) using NFC Technology. I.J. Education and Management Engineering, 2(March), 1–7. https://doi.org/10.5815/ijeme.2018.02.01
Swaid, S. I., & Wigand, R. T. (2009). MEASURING THE QUALITY OF E-SERVICE : Journal of Electronic Commerce Research, 10(1), 13–28.
Wang, H. C., & Chiu, Y. F. (2011). Assessing e-learning 2 . 0 system success. Computers & Education, 57(2), 1790–1800. https://doi.org/10.1016/j.compedu.2011.03.009
Wang, W., & Wang, C. (2009). Computers & Education An empirical study of instructor adoption of web-based learning systems. Computers & Education, 53(3), 761–774. https://doi.org/10.1016/j.compedu.2009.02.021
Published
2024-02-06
Abstract viewed = 9 times
PDF downloaded = 9 times